Moores Furniture Group Opiniones 

Ordered some extra shelves for our kitchen. All went as planned. Easy to order and delivered on time.

Really helpful. Explained what I wanted to do and they drew up a picture for me adding it onto my original kitchen, which they originally did. All I had to do was confirm a couple of measurements. They then arranged for the relevant pieces to be sent to me and I got someone to come and fit it for me. Looks like it’s always been there. Couldn’t have been easier really.

Tried through emails to order additional units etc for our new build house which proved unsuccessful so we arranged an appointment at their showroom which resulted in successfully ordering what we wanted. This meant a 4 hour round trip just to get them to understand our requirements.The delivery was on time.

I ordered cornices and pelmets from Moore's for my son's new-build property, which they had already supplied a kitchen plan for via Bellway Homes. The order was placed and paid for based on their guidance. However, they over-ordered, leaving us with a surplus 3m cornice worth just under £60.00. When I contacted Moore's to return the unused item, I was told I'd have to pay £160 for collection - more than double the item's value. This felt deeply unfair, especially as the over-ordering wasn't my error. Some staff were sympathetic, but ultimately unable to help. For a company of this size, I would have expected better customer service and a more reasonable and professional approach. Covering the return cost in this situation would have been the right thing to do and a good PR move, but Moore's refused. Disappointed with the service and lack of accountability. I can fully understand why Moore's manage to only achieve a 2 star rating on Trustpilot.

All the staff are very friendly and helpful but Jamie in particular was brilliant. He was incredibly helpful and gave us a great discount when we told him we were on a tight budget. When I made a mistake with the measurement on one of the cupboard doors he sent me a new one out at no extra charge. He also sent us instructions on fitting the drawers when we couldn't figure it out. Happy to recommend this company for their excellent customer service.

Attempted 5 emails/3 phone calls to purchase a door. Simple request but feels like I’m asking it for free! Impossible company, I can’t even buy anything from them! Continuous false promises. I just want an integrated door, not difficult.

We have bought a new build house a month ago and have emailed the team to ask for a few quotes for varying options for additional units and shelves. It is so surprising that the company does not have a catalogue where customers can visit a website and just order from there. I can understand and appreciate that they have a backlog and it takes time to work through them however I strongly recommend that they change their process. Fisrt there is such a long length of time to make the enquires and get responses back. I have no idea of what the prices and quotes will be like. Just incase I decide not to order from Mooores then I need to make whole other new enquires and arrangements elsewhere which means further delays. I was informed previously that delivery times can vary from 4-8 weeks, which is another wait and this process is looking closer to 6 months already. We have moved into a brand new house and unable to set it up due to these delays. furthermore there is no communication or updates and the only updates I have gotten is when I have rang the office. This service is absolutely appalling and developers really need to review their contract with Moores.

Unbelievable quote to replace a basic door £240.

Like others here inherited this very inferior kitchen where the units are already fraying and can’t believe that the house builders would use Moores - I certainly won’t be in using them in the future!

Giving a score of 1 is extremely overly generous.

Inherited a kitchen as part of a new build purchase. How this company is considered anything above a builders merchant quality (that’s unfair to said other companies) is beyond me!
Only one shelf per cupboard (perhaps the developers fault) I enquired about extra internal shelving. 1x300mm wall/ 2x300mm base/ 1x 600mm base SHELF = quoted ….£100 !!!! This is for 4 CHIPBOARD shelves !!! Unbelievable. The quality is shocking and the prices are unreal. A fridge freezer housing unit - chipboard ….£800! Kitchen is less than 6 months old and is already scuffing and feels so flimsy compared to my last kitchen from a reputable kitchen company.
Zero customer service when queried the pricing and quality.

We bought our new build house in 2021, the builders used F S Moores for the kitchen furniture, during these four years there have been a few problems that I have had to complain about, the latest being the paint work, I requested from Moores a container of paint that I was happy to pay for only to be told that Moores are no longer providing any support for our cabinets but they did offer to sell me a replacement kitchen at full list price. I have declined their offer and I would suggest to anyone thinking of buying from Moores is that you don’t because it is clear that once sold that is where their commitment ends, we will be getting a replacement kitchen but not from Moores

We bought the house from developer .
Moores supplied and fitted furniture in thw house which we bought .
Quality is poor and new kitchen cabinets have alot of marks . Kitchen worktop split underneath dishwasher after 3 months of living in thw house.
We have reported to developer who then contacted moores.We have had visit from moores to inspect the worktop.Women was rude and abrupt. She has accused us of damaging the worktop when we were fitting dishwasher. Then she invented apparently is our fault we have not fitted plastic strip above dishwasher which comes with dishwasher.
She ignored us as a homeowners and didn't respond tk my partner questions.
We then made formal complaint directly to moores about her attitude and behaviour however we never heard from them. I then called them too to ask for the update on the complaint but heard nothing .
People don't buy from Moored you will regret it.

If I could give less than 1 star I would. I emailed the CEO over a week ago and he has not had the decency to reply to me. Very rude staff and poor kitchen fitment.
Persimmon homes should be ashamed to be in partnership with them.

Quality of installation has been laughably horrendous. Here are just few of their mistakes: Didn't fit the worktop plugs properly - Kicker boards cut to the wrong size with huge gaps, holes, and rough edges - Didn't screw in the supporting legs on the units causing the worktops to drop, creating a gap in the corner edges - Fridge door not screwed on properly. The list goes on.

To make matters worse, their regional customer service rep called me up with a terrible attitude, and a quite superior and insulting tone, suggesting this was out doing, and that she'd do me a favour by telling me what part it was that failed so i can go get another one and fit it myself. What an idiotic way to tret your customers, carelessly inflaming the situation even further.

We have met with 9 other families who've had the same very poor experience with Moores in our area.

Just an awful company who have no quality control, or respect for customers. I strongly advise you look for another furniture provider.

We have had dreadful issues with a Moores kitchen installed in our new build( of 5 years) home. We have every door peeling . So disgusted with the company. I have contacted them but they are not interested, neither is the housebuilder, St Modwens. Why are these companies using Moores when they have such an awful reputation, you see on trustpilot and also the responses I have from people on our estate who report problem's with the kitchens & how very poor they are. We're having to pay to have them all replaced as all are peeling.

Delamination kitchen units doors. Moores won't respond to email contact. Substandard service and Substandard product.

Barretts used Moores for the kitchen in our new build. The laminate has peeled and broken on many of the doors after only 5 years. When I complained, was told the kitchen warranty only lasts for 2 years when most kitchens have a 10 year warranty. The cupboards are a non standard size so can’t even replace the doors only. Tried to buy an additional unit which was very overpriced. Very disappointed, rubbish quality and customer service.

Kitchens are substandard and not fit for purpose, not sealed and all the paint comes off of them. Do not waste your money!

Hi all,

So, I recently reached out to Moore's Direct for a price on 6 meters of basic square pelmet for my new build kitchen that they supplied. Oddly enough, it wasn't included in the "gold kitchen package." I mean, really? For a package that fancy, you'd expect the whole nine yards! Turns out the builder was being a bit thrifty. If the package below that doesn’t even come with cupboard doors, I’m glad I went for the upgrade! 😬

Anyway, I patiently awaited their quote, bracing myself for a bit of a markup since they’ve got the monopoly on matching the product. I was thinking, "Alright, maybe £70-£80." And then BAM! My head metaphorically exploded when I read their quote and eager sales pitch—something like “very keen to get this processed for you.” No kidding, at £178 for 6 meters of square MDF, I'd be keen too!

Wow, just wow. Daylight robbery at its finest!

Peace ✌🏻

One of the doors on my kitchen, supplied by Moores has delaminated, within three years, have been informed it is out of guarantee and the doors have been discontinued, great. Do not buy from this company.

Panels delaminate very quickly, We had a door delaminate after a year and moores said it must be a faulty oven seal thats next to it,we had this checked and it was fine.
Moore's replaced the door and it has delaminated again and the kitchen is now 5 years old and all the doors have delaminated between a year and now.
A kitchen should with stand the heat and this should not happen so quickly has you don't replace a kitchen every few years, Customer service don't care a total disgrace of a kitchen supplier.
Ill never use them again or buy a new build that use Moore's has there kitchens are not fit for purpose.