Moores Furniture Group Opiniones 

Delighted - clear communication and an excellent job. Having purchased a new build house with a Moores Kitchen I wanted some addittions. I was put in touch with Clare Broomfield; she delivered several options an was really clear in all her communications with me. Getting the kitchen fitted proved a simple task and I'm delight with both the design and finish - the kitchen look great!

I have Orderd a new Kensington kitchen island to be delivered later this summer after we have moved to our new home. I liaised with Claire Broomfield through the process of ordering and delivery. Claire was very professional in every way and answered all my questions with full support and knowledge. I can’t thank her enough. She also reassured me of delivery and any problems damage etc will be rectified. Very helpful indeed. Thank you Claire.

We needed some extra items for our Kitchen (fitted by the Builder)
Samantha and her team were very helpful and efficient and sorted out what we required with the items being delivered to our home - great service

First class kitchen, so pleased with it! There were a couple of items missing on delivery, but this was soon resolved and the missing items were despatched soon after. A smooth service from start to finish. Very happy customer 😊

Absolute shambles of a company. Ordered a kitchen drawer from them to match my existing Moores kitchen on 21st april.
When it arrived the courier argued that I had given the wrong post code - I hadn't - and that my post code did not exist!
So after that little encounter, opened the box to find the drawer front, side and base all damaged, and the runners to fix to the cabinet missing.
Phone call and email later, replacements on the way.

Week later and parcel arrives to a neighbour in the next street! Where do they get these drivers?

So, open box to find filthy drawer unit and still no runners. Another phone call, apologetic lady tells me runners will be sent out first class, so I should receive them in a week! First class, a week !!

What dreadful customer service, go elsewhere if you can.

Moved into a new build house with a moores kitchen installed decided to purchase three units for our utility room to match the rest of the kitchen well the price they quoted was unbelievable with delivery they were asking £1400 i don't mind paying over the odds but this quote was obscene and decided to purchase from a major DIY store total cost with doors £350 which is a very close match with our kitchen...total rip off glad i priced around beware!!

Fabulous experience with the lovely Clare Broomfield @ Moores Direct.

She adhered to our every need and was extremely helpful in supporting us with our dream kitchen. :)

I bought a new house with a Moores kitchen fitted, quality was good and I wanted to order additional units. Spoke to Sam in customer service, sent a design through to her, she knew the kitchen design/model/colour from my address and was able to identify all the components required. Couple of conversations to clarify points and then the units were delivered on the day scheduled.
One unit had the wrong drawer (old fitting) and on contacting Sam she arranged for replacement draw, one part was missing however she did her utmost to resolve this as quickly as possible.
I now have a great extension to the kitchen and at a good price. I compared to Wren, Homebase and Moores was in the middle so really happy.
Thanks Sam for helping me, much appreciated.

Moores kitchen fitted into our new build home - the total wrong kitchen was fitted and we are now on attempt 4 at getting it resolved. The correct kitchen has apparently been delivered to site twice now but site have absolutely no record of this happening. A fitter has rang the night before to say he was unable to come on the first occasion. On the second occasion he turned up and the kitchen was in the warehouse (not even the complete order). We have now been promised it would be fitted next Friday and was promised updates from moores but I have not yet had any kind of communication at all. The wrong kitchen that is fitted is marked and scuffed despite it being barely used by us. Customer service is terrible. Our sales advisor is also dealing with this matter (along with many more from our development) and she is far from impressed.

I've found I only get a response from them when they want money. I've had no end of problems with delivery days being given then no one turning up, no phone call, no email. Three times that happened. One time I had a joiner booked to fit the units and when Moores let me down I had to pay the joiner a fee because he lost half a day of work. Then they sent something I hadn't ordered but told me they don't take returns so I'm stuck with panels that I don't need. They're absolutely useless. Crap policies, crap customer service and ridiculously over priced items.

I got their kitchen in a new built, however as all cabinets were scratched they had to replace basically the whole kitchen. It’s been 1,5 year and 9 tries and I’m still waiting for the final cabinet door to be replaced. They either came with a wrong door, did bot bother showing up for the booked appointment (however me having have to take day off front work or travel from abroad to be home) and when asked just for the door itself so I can fit it myself they always delivered the wrong door. I mean I’m not understanding how this company still be in business when they get 1 door 9 times wrong. It’s just unbelievable, definitely would never choose them by choice.

Shambles of a company. Multiple calls to them due to wrong items being delivered!
Failing to deliver on 2 different occasions without an explanation.
Shoddy finish on the units.
Customer care is woeful!

Avoid anything from this company

I gave them one star as zero stars was not an option.

A Moores kitchen came new with my now 6 year old house. 3 cupboard doors are failing due to what appears to be moisture ingress along the edges, and of course Moores are not willing to replace. One is on the dishwasher (which does see water) but has failed in an place that no water would be. The other two cupboards were used to store dry food (cereals/cans etc), so no water exposure at all.

Customer service advised warranty was only one year, so they were not willing to help. I did get pricing for some new doors plus 3 new upper cupboards, and the pricing was laughable. Around 3 times more expensive than most other places.

I am wondering if they sell cheap cupboards to developers, on the hope they get the replacement/additional cupboard business and sell at vastly inflated pricing. Just a thought...

Avoid at all cost

Upsetting & frustrating!

Having just read existing reviews I realise there is a consistent pattern here with Moores!

Having purchased a new build property which had Been fitted out with Moores Kitchens units we had no choice but to approach them for some additional units to make up a breakfast bar.

The customer service experience ordering the units was challenging, Overpriced and not easy to engage. With persistence I was able to get a discount but was hard work.

We were then promised delivery of the units on a specified date and they did not turn up! Driver then arrived unannounced the following day whilst I was working at home at an important meeting. When I opened the front door he’d already dumped all of the units outside the front of the house without any checklist. I noticed that the main 1000 mm carcass unit had ordered was missing and when I asked him he initially said he didn’t know. I asked the same question again and he then admitted that it had been damaged in transit and was back at the depot.

I was under pressure to go back to work and I had no choice but to phone walls customer services to a frosty reception!
I have now got to wait for a replacement unit to be manufactured and delivered which means I will have to cancel my fitting date!
I have yet to check over the other items that were received but the packaging was dirty and not particular present to handle.
I have spent over £1000 in additional units and I am very disappointed this service. I will keep this entry updated further when I receive the replacement unit!

Shocking workmen and even more shocking customer service.
Moores had to replace a warped worktop in our new build which was only 4 months old.
In the process Moores workmen damaged our brand new fridge freezer and after contacting Moores the workmen denied doing any damage.
Our Building contatrator contacted Moores about the issue and they still denied they had caused the damage.
Stay away from these cowboys. The ratings speak for themselves.

Moores Furniture supplied the kitchen units to the developer who constructed our small housing estate four years ago. We therefore had no choice in the selection of supplier, Within the first two years, several of the residents, including ourselves, experienced latent defects with our cupboard doors in that the laminate blistered away from the doors. These faulty doors were subsequently replaced by Moores via the warranty existing with the developer. However, four years on from their installation we are experiencing the same latent defect with a further cupboard door. Having been instructed, by the developer, to now deal directly with Moores, we have been informed by the kitchen company that no further warranty applies to the goods and that we shall have to pay an extortionate amount for a single narrow replacement door. This is despite the fact that this is a known latent manufacturing defect with the doors initially supplied to our development. When purchasing new kitchen units, one should be confident that they shall be fit for purpose beyond only four years! From this unhappy experience, we definitely do not recommend the quality of Moores kitchen units nor do we recommend their dismissive after sales service.

Without Prejudice
I dealt with Moore’s Direct earlier in the year and received terrible Customer Service.I had moved into a new build home and needed extra units in the kitchen to natch the existing ones. I rang them and gave them the measurements to do a plan for me of which I had to keep chasing. I placed the order. One of the items had not even been ordered so it did not arrive on the delivery. All the units came either badly damaged or chipped and were all filthy it did not surprise me as the packaging was atrocious. They eventually replaced the damage units. I kept the chipped ones as the kitchen fitters needed to start the fitting. For the price they charge for the standard units is poor but unfortunately without having a compete kitchen from somewhere else I had no choice but to use them. One of my integrated doors got damaged by an engineer fitting my washing machine. So I rang them all I needed was a price over the phone to start with. After waiting ages on the phone and eventually getting through the Sales advisor had issues trying to find me then said I must do a form on line and she was unable to help me. I did the form on line which said it would take 3-5 days to get back to me I needed the price today. I noticed a statement stating you could ring them for any enquiries. So I rang them again. I happened to get the same advisor after explaining I was disappointed with the Customer Service she finally helped me by giving me the price . That’s all I needed her to do so I could order one today. I have spent 30 minutes in the phone just to be given the price of one door it’s appalling and a waste of my time.

Very unimpressed with the services from Moores. Over £1000 spent with Moores for some matching kitchen furniture to our existing kitchen - this was a base unit and some surrounding panels. The panels came damaged and when we asked for a touch up paint pot to be sent out, they tried to charge us another £30. They did offer to send a replacement panel instead, which we couldn’t accommodate due to fitting and worktop timescales. We thought we were being helpful by asking for a paintpot. Wouldn’t choose to purchase from them again as the whole process has been quite disorganised.

I only registered here to leave a review on moores. Worst customer service ever!

They try to sell kitchens. Checked their website, no webshop. No comparison on different kinds of lines of product, literally no help at all online to chose a kitchen. Emailed customer service, automatic respond suggested calling them directly which I did. First question was if I filled the online form (what form???).

Customer Service rep talks, but won't listen to my enquiry, like she was reading it from a piece of paper. Got no help whatsoever on designing a kitchen, but they are happy to send me a quote if I tell them the product codes I want. How da faq would I know???

I keep chasing them so I can find the right product codes I need, no response at all for weeks!

The whole experience was like me, the paying customer nagging them with buying the products they are supposed to sell. WTH?

I very much doubt we'll be using this company again.

We brought some kitchen cabinets to match the ones currently installed.

It arrived damaged but since we couldn't check them within their policy of 48h, as we had COVID, we were charged and held to ransom to purchase a new carcass.

So not only do we have to pay for the second carcass but we have to now pay the builder more money to come and fit them.

It's a shame as the overall experience was good but this tainted everything.

Looking at the google reviews it seems this has happened before and that the only way the person was able to get it replaced was by taking legal action.

Won't be recommending and won't be using this company again.