Motofix Group Opiniones 

366
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Took my car there today after I got hit by another car. From start to finish was extremely well looked after from the lovely lady on reception to then have the professional help from Jas... Ver más

Valorada con 5 estrellas sobre 5

After having an argument with a pillar, naturally my beautiful Porsche Mecan came off worse - I sought the help of Motofix who have helped in the past, and I wasn’t disappointed. Motofix Aldershot pu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Quickly done repair while also being kept in touch with myself over the repair work and its progress throughout. Helpful polite and very lovely staff all the way from the lovely reception lady’s and e... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have done one review, but it’s not appearing anywhere?? I had a deer commit suicide on my car in dark rural Oxfordshire- the damage - all body work, no humans - was incredible! Went to this place f... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Mantenimiento y reparación de automóviles
  2. Taller de chapa y pintura
  3. Servicio de chapa y pintura
  4. Tienda de reparación de automóviles
  5. Servicio de alineación de ruedas

Escrito por la empresa

Established in 1997, Motofix Group is an independent, award-winning accident repair and vehicle bodyshop network with nine centres across the South of England. We work with leading insurers and motorists to deliver safe, high-quality car body repairs and crash repairs to exact manufacturer standards. Motofix holds approvals from 10 automotive manufacturer groups representing 20 individual brands, and every site is BSI 10125 Kitemark accredited for vehicle damage repair. Our centres are equipped to carry out structural repairs, aluminium repairs, ADAS calibration, and Hybrid and Electric Vehicle repairs, supported by continued investment in advanced repair technology and world-class technician training. Whether managing an insurance claim or arranging a private vehicle repair, our focus is simple: to make the process as smooth and stress-free as possible through expert workmanship, clear communication, and genuine customer care at every stage.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

366 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 60% de las opiniones negativas

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4,6

Todas las opiniones

(366)

39 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Easy, luxurious and quality experience with Motofix

A different experience from what I'm used to elsewhere, they insisted on collecting and delivering the car and even worked around me - it felt luxurious and gave me so much time back (no train home ;). I also noticed that whoever I spoke to on the phone was friendly and happy, this was a nice change and refreshing as it can be stressful when you have to speak to people in a bad mood or who are short with you . The key thing though, the work done was high quality, I'm very pleased.

30 de mayo de 2023
Opinión espontánea
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Respuesta de Motofix Group

WOW Jane, great feedback for our Aldershot team, they will be delighted. I am please to see the team looked after you during your repair journey. Thank you for sharing. kind Regards, Carla Farrell, Motofix.

Valorada con 5 estrellas sobre 5

Absolutely brilliant service thanks

Absolutely brilliant service thanks, always kept me up-to-date ref repair of vehicle

24 de junio de 2023
Opinión espontánea
Logotipo de Motofix Group

Respuesta de Motofix Group

Hi Aaron, I am pleased to hear the Swindon Team delivered a great customer service and looked after you during your repair journey. Thank you for sharing. Kind Regards, Carla Farrell, Motofix.

Valorada con 2 estrellas sobre 5

I can’t believe I am having to write…

I can’t believe I am having to write this review.
I have been a customer of Hastings for 3 years now, never once made a claim but back in JANUARY a third party went into the side of my car (so not even my fault) after endless emails, phone calls enterprise finally called and then passed me on to Motofix. This was in April so 4 months after the incident, the earliest date Motofix could get my car in was the 13th June! I needed a courtesy vehicle because of work commitments and from booking the 13th June in April until that date continuously tried to contact enterprise, Hastings and Motofix regarding getting a courtesy car to which no one wanted to get back to me, confirm or chase so as it got closer to the 13th June Motofix got back to me via email and suggested contacting Hastings…. I unfortunately and frustratingly had to cancel. I tried calling Motofix and even my partner left voice messages. No response, not even to reschedule.
I have no idea where to turn now as it’s a lot of damage to my car and the third party has totally accepted fault. You insure your car for this reason but you can’t actually get anything resolved. 6 months on and my car is still damaged.

16 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

They will send you from pillar to…

They will send you from pillar to post!….and act as if they doing you a favour for using their services…..

23 de mayo de 2023
Opinión espontánea
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Respuesta de Motofix Group

Hello Thomas, We do value our customer's opinions and would like to thank you for bring this to our attention. Please feel free to contact me directly to discuss further at cfarrell.gs@motofix-arc.co.uk. Yours sincerely, Carla Farrell, Customer Service Manger, Motofix.

Valorada con 5 estrellas sobre 5

Great customer service

Very easy and simple process, didn’t take much time at all, team members were friendly and helpful.

10 de mayo de 2023
Opinión espontánea
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Respuesta de Motofix Group

Great feedback Sophie, thank you for sharing. Kind regards, Carla Farrell, Motofix.

Valorada con 5 estrellas sobre 5

Repairs to Audi

Motofix staff at High Wycombe kept me informed at all stages of the repair and were easy to contact. They contacted the insurance company on my behalf and negotiated all the work that was needed on the car. My car had to go to an approved dealer for electrical work to be carried out and, unfortunately, the dealer twice cancelled my booking. Although Motofix couldn't do anything about the cancellations they were very apologetic and arranged for my car to go to the dealer at the next possible times available.
The bumps were straightened out and paintwork match impeccable!

18 de abril de 2023
Opinión espontánea
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Respuesta de Motofix Group

Wow Tim, Can't thank you enough for the feedback, so glad the team at High Wycombe met you expectations, delivered a great customer journey and restored your car to its former glory. Thank you for sharing. Kind regards, Carla Farrell, Customer Service Manager, Motofix.

Valorada con 5 estrellas sobre 5

Efficient service

Efficient service. Good comminication

11 de abril de 2023
Opinión espontánea
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Respuesta de Motofix Group

Thank you Edward for your valued feed back and 5 stars. Kind regard, Carla Farrell, Motofix.

Valorada con 5 estrellas sobre 5

Excellent and efficient service from…

Excellent and efficient service from start to finish. Wouldn’t hesitate in recommending Motofix.

4 de abril de 2023
Opinión espontánea
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Respuesta de Motofix Group

Thank you Phill for your kind words and recommendation. Best wishes, Carla Farrell, Motofix.

Valorada con 5 estrellas sobre 5

Everything from start to finish was…

Everything from start to finish was smooth and convenient. Great communication from the team, and my car was repaired as if the scrape never happened.

24 de marzo de 2023
Opinión espontánea
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Respuesta de Motofix Group

Hello Connor, we are delighted to read everything went so smoothly and the team delivered a quality repair. Thank you for sharing, Warm wishes, Carla Farrell, Motofix.

Valorada con 5 estrellas sobre 5

Motofix the repair on my vehicle was a new door and some scratches else where on the bodywork

Motofix the repair on my vehicle was excellent the staff at Northampton very nice ,customer service very good I would certainly recomend them they know what are doing a big thank you .

20 de marzo de 2023
Opinión espontánea
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Respuesta de Motofix Group

Wow Kevin, great feedback, the team will be delighted. I am pleased to hear our Northampton team looked after you during your repair journey. Regards, Carla Farrell, Customer Service Manager, Motofix.

Valorada con 5 estrellas sobre 5

Thank you today for fixing car dent…

Thank you today for fixing my car dent today. Very helpful and such a great people very approachable. All the best.

22 de marzo de 2023
Opinión espontánea
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Respuesta de Motofix Group

Hello Arren, lovely to hear we helped restore your car to its former glory. Thank you for your recommendation. Best Wishes, Carla Farrell, Motofix Accident Repair Center.

Valorada con 5 estrellas sobre 5

5* repair centre

Absolute pleasure to use this repair centre, excellent customer service always kept us informed of what was happening with our repair. Top class repair work done.

22 de marzo de 2023
Opinión espontánea
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Respuesta de Motofix Group

Delighted to read your review Clodagh, glad we delivered a quality repair and a great customer journey, thank you for sharing. Best wishes, Carla Farrell, Motofix.

Valorada con 5 estrellas sobre 5

What a pleasure to deal with a company…

What a pleasure to deal with a company from start to finish. Everything they said they would do was done efficiently.
I would have no hesitation referring Motofix for level of service.
Thank you to all the staff I have dealt with. It was painless.
Howard JOFFE

6 de marzo de 2023
Opinión espontánea
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Respuesta de Motofix Group

Hello Howard, we are delighted everything went so smoothly and will share your review the the team at Aldershot. Thank you for the 5 stars and your kind words. Bet Wishes, Carla Farrell, Motofix.

Valorada con 5 estrellas sobre 5

Would recommend.

Kept well informed at all times and staff very pleasant to deal with.

22 de febrero de 2023
Opinión espontánea
Logotipo de Motofix Group

Respuesta de Motofix Group

Great feedback Ian, thank you for sharing. Kind Regards, Carla Farrell, Motofix.

Valorada con 5 estrellas sobre 5

My pride and joy has been well cared for

This is my first experience using Motofix, Swindon, as they are my insurance company’s approved repairer. Very prompt service from the first text acknowledging the repair to collection when they said they would. Liam, the estimator kept me informed when I needed to be and was very attentive to my questions. All the staff that I dealt with were very professional. The repair was carried out to the highest standard and the car was handed back valeted inside and out. Obviously a company that strives to bring excellent customer satisfaction. I will not hesitate to recommend to others in the future. Very satisfied customer.

31 de enero de 2023
Opinión espontánea
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Respuesta de Motofix Group

Wow Keith, what fantastic feedback for our Swindon team,very glad they delivered a great customer journey. Thank you for sharing, Kind regards, Carla Farrell, Motofix.

Valorada con 5 estrellas sobre 5

Responsive and helpful

Excellent, personable, responsive customer service. I appreciated facilitation of liaison with Enterprise car hire. Thank you!

23 de enero de 2023
Opinión espontánea
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Respuesta de Motofix Group

Delighted to read your review Susan, thank you. Best Wishes, Carla Farrell, Motofix

Valorada con 5 estrellas sobre 5

My insurance company chose Motofix High…

My insurance company chose Motofix High Wycombe, just a few miles away from my home and yet I had never heard of them! The service was impeccable, they collected the car exactly when they said they would, did the repair quicker than they had advised and when they returned the car it had not only been repaired to a very high standard, but had been valeted inside and out! Thanks Motofix, will have no hesitation recommending you to others in the future.
Cindy Gillies - a very satisfied customer!

12 de enero de 2023
Opinión espontánea
Logotipo de Motofix Group

Respuesta de Motofix Group

Thank you for the 5 star review, glad that the team at High Wycombe delivered a quality repair and a fantastic customer journey. Kind Regards, Carla Farrell, Motofix Accident Repair Center.

Valorada con 5 estrellas sobre 5

Excellent job

Excellent job ! Thank you

11 de enero de 2023
Opinión espontánea
Logotipo de Motofix Group

Respuesta de Motofix Group

Hi Chris, thank you for your valued feedback, Regards, Carla Farrell, Motofix.

Valorada con 5 estrellas sobre 5

Accident repair

Really good service, work completed quicker than expected to a very high standard

4 de enero de 2023
Opinión espontánea
Logotipo de Motofix Group

Respuesta de Motofix Group

Fantastic feedback for our team in Swindon, thank you. Sincerely, Carla Farrell, Motofix Accident Repair Center.

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