Motor Fuel Group Opiniones 

Unfortunately I cant rate this joke of a place zero. Morrisons at Laceby. Nothing ever works since this shambles of a company took over. Car wash machines dont work, however they cant give a direct refund. The pay attention pump doesn't work half the time. You're lucky if you get a receipt. I spend £250 a week on fuel, mainly at the Laceby branch but ill not be going back here.

⚠️ Warning @MFGSheffield @Esso — Ridgeway Road, Sheffield S12 2TA
Pump 5 is running a scam. Happened multiple times. Today I tested with just 7 litres.
Attendant told me “get out, your car must be rubbish, what do you expect for 7 litres!”
Drove in with 49 miles range, left with 48. Zero fuel added.
Complaints team have been good and I’m waiting for a reply today — but that doesn’t stop people driving away missing 7 litres without realising. Most won’t test with a small amount like I did.
You take the money instantly. This isn’t broken — it’s a scam.
#Sheffield #PetrolScam #Esso

Absolutely terrible customer service. They actually gaslight you and accuse you of lying when zero Morrisons More points were awarded at the time of my petrol purchase. Develop some listening and reading skills and listen to your customers, because why on earth would I have contacted you if, according to your systems I have already received the 135 points. Lost me as a customer

Awful service, staff that don't speak English and poor customer service.

Absolute shite service and absolutely useless help line! Paid £6 for a car wash that had no soap/detergent. Refused refund at garage and gave me a help number for refund. Still no refund. Awaiting results if investigation!!! USELESS BUNCH OF AMATUERS

I had a very poor experience at the Mfg car wash in the Morrisons fuel station in Barnsley town.

I paid £5 for the shampoo and wash service, but they only used water and no shampoo at all. When I informed the staff member inside Morrisons Daily, he tried to make me look like a liar and asked me to wait. He then kept me waiting unattended until I asked him again. He was also very rude.

In the end, my problem was not solved, and I lost both my money and my time.

After i paid for my fuel i noticed half way home that no fuel had gone in at all so had stop again..I am in shock tbh, what a disgrace... Furious with these scum lords.

I am reviewing only to express my deep dissatisfaction at the standard of customer care received at Morrisons Borehamwood filling station on Tuesday, 19 May 2026 at around 17:25. Allow me to explain the situation.

Upon arrival, I stopped at a pump to refuel. There was sand around the pump indicating a previous spillage. Initially, after inserting the fuel nozzle into my car, the pump sat idle, so I went into the station and asked them if they could switch the pump on, which they did. I started to refuel, and as I reached around £45 I became aware that fuel was spraying out between the hose and the nozzle. I immediately stopped pumping fuel and the leak intensified, complete dousing me and my car, which we had only just purchase and was driving it home. I tried returning the nozzle to the pump hoping it would shut it down, however the petrol continued pouring out from the hose.

I think at this point, I reinserted the nozzle back into the car in an attempt to stop fuel pouring over the pump, although in retrospect this was pointless. I then rushed into the shop and shouted to the cashier that the hose had burst and fuel was going everywhere. He responded by running out to the back, presumably to shut off the pump.

After this I went back to the car and started towelling it dry, concerned the fuel would blister the paintwork. I should also point out, I too was covered in fuel! The attendant came out, starred at me but said nothing. I should also point at that both myself and my wife were extremely shaken at what had just happened. No one at the garage showed any concern over what had just happened. I was asked only to pay for the fuel. They said they would reduce it by £2 as this was what they estimated had poured out! I was incredulous at their cold and unfeeling response. In my estimation, about £15 of fuel went over me, the car and over the sand that was already on the floor. It’s not so much the amount of fuel that upset me it’s the fact that this whole incident was dismissed and we didn’t even receive an apology or receive and assistance at any time.

Horrendous! I tried to use their app to charge my car. After having £160 held in my account and never getting a drop of electricity, I switched to zap map. Not only did they take about a week or more to remove the pending charges, they charged me £1.29 on my debit card for no reason. Their customer care is useless because I've had it about five emails from their India-based customer service plus my responses, demanding documentation I don't have, when they could just look up the charge that they made and refund it. The amount of effort I've put in not to get a refund for money that I was incorrectly charged for is just not worth it. Their facilities may be cheaper to charge at, but I know the other ones won't rip me off or stress me out. I've basically paid them to waste my time and cause me great stress.

Never been to a petrol station where staff just talk and look at you when I had a issue with a card payment and no instructions clearly on the pump stand itself looks like the pump has been repainted very frustrating till a lady helped me fancy place shocking consideration to me as a person wont go there again ever.
Staff looks at you and do nothing in person...

Poor. Used vacumn only to find the nozzle full of debris. The machine says MFG all over it with no mention of how to get assistance. Asked in the shop, they couldn’t help me. Phoned MFG, they couldn’t/wouldn’t help me. They wanted me to phone Esso. No where on the machine does it say ESSO. Talk about passing the buck and taking advantage of customers.

Used one of this company’s car wash facilities in Ashton under lyne , Manchester .The wash brush wasn’t fit for purpose as the bristles was all rounder ,the machine must of run out of soap and the pipe was Kinked with a cable tie of this so not much pressure. Once committed I had to try and see it through and had to feed more money in the machine to get the car looking half decent. Made there customer service department aware of this and and provided photos . I requested for the money spent back which is only fair . After 2 weeks the response I got was like the wash equipment, very disappointing .

I used the MFG car wash in Putney earlier this month. I queued for about 25 mins, then used the car wash, drove round to use the hoover and give the car a good deep clean. The place is massive and has plenty of spaces for everyone. I am disabled so i spent about 2 hours in total as this is a massive job for me. A week later i get a £100 fine because i stayed over the allotted time. I appealed, which got rejected.They said i should have seen the signs. I am appalled. This feels like a money grab! I spent money using the facilities, to get a large fine? I am so angry and i will never, ever use this company again. They can stick their car wash up their a#se.

Rear wiper of wifes car ripped off by car wash, Esso garage Folkestone After complaint and numerous e. mails would not take responsibility or reimburse me £75. They told me it had not happened there before , this was a blatant lie. Because it had

No signage explaining how to use the car wash. The app is utterly useless in supporting the user experience. Paid for 'Platinum' wash which came out dirtier than it had gone in. We were denied a refund or second attempt and instead given paper towels and directed to a tap to finish the job ourselves.

Wanted to give the car a quick wash today but after visiting the first car wash bay at Langney Shopping Centre both of the bays were out of service even though there were no signs or cones out. Travelled down to the next wash bay at Morrisons where 2/3 of the bays have been out of service since opening week to que up for 10 minutes just for the 3rd bay to stop working half way though the guy in fronts session. Complete waste of my time and staff and never any help nor could the give a care in the world.

Paid for a car wash ticket, but the machine didn’t work when I tried to use it. Staff said it showed as “used” so they couldn’t give a refund and told me to contact customer service instead. Customer service then refused as well, as there was no fault found with the machine at that time. Disappointing.

10 visits to Horndean (Hampshire) forecourt using different self-service pumps. 10/10 times couldn't get printed receipt (needed for expences claim).
11th time...same again...large queue also asking for receipts.
Staff member (very very poor English) couldn't find my payment to give receipt so I had to take any he could find for similar (but higher) amount. He claimed he was new and couldn't work the till system, which was a lie as he has been there for months.

EV CHARGE... Utter utter con, the App has not worked for ages, not contactable either, they are totally unreliable and hide behind intended lies and replies of consent, but live to run thier bank balance off the 40 or 45 pounds they rob when they charge you and repay a week later the 90% you never use. To be totally avoided and estimate a short life... you can use cards to pay... Maybe if the points are operationel found two of four useless

Today at MFG Whirlwind Service Station (Coventry Road, Birmingham) I encountered a dangerous and unacceptable situation. After picking up the pump, it showed a red warning light and over £5 already on the display from a previous customer. I alerted staff, but when I started fuelling it became clear the pump had NOT been reset and was continuing from someone else’s transaction.
I immediately stopped, yet despite this, I was later charged for BOTH transactions.
I reported it straight away. Staff told me not to worry and reset the pump, but when I checked the receipt, the previous charge was still added. When I went back to resolve it, staff were dismissive and refused to properly address the issue.
To make things worse, another customer reported the SAME problem at the same time, which strongly suggests a fault with the pumps. Staff ignored this as well.
I have been a loyal customer here for 12 years, fuelling two cars regularly, and I have never experienced anything like this. Being overcharged due to a faulty pump is one thing — but the complete lack of accountability and dismissive attitude is unacceptable.
CHECK THE PUMP BEFORE YOU FUEL. Make sure it is reset to £0.00, or you risk paying for someone else’s fuel. !!!!