Motor Fuel Group Opiniones 

Calor gas cylinder refills. Be warned these people charge whatever they wish over the Calor Gas retail price. I was caught and paid £78 for my refill whereas it can be bought for as little as £53 a mark up of 47%. These people fo not deserve the business and shame on calor gas for not having a control on the sales price of their product.

Called in for a small amount of charge to get me home at the Biggleswade station recently. Started the charge with Google Pay on my phone but when the time came, Google pay didn't work to stop the charge. I tried this numerous times but it kept saying 'Authentication failed' on the screen. I eventually rang the emergency phone number on the charger and they managed to stop it remotely but not before it had charged my car up to almost full costing me several times more than I needed to get home. I have since complained but they haven't reimbursed me for my loss even though the transaction was recorded and they can see that I tried to stop the charge half an hour before it was eventually stopped. I will never use MFG chargers again! If I could give zero stars I would! The process is so much simpler at Osprey chargers where there is a big 'STOP' button on the screen which stops the charge immediately when you press it.

Update 11th May 2026. The company haven't even had the decency to reply to me. Obviously a bunch of crooks out for what they can get!

Wouldn’t even give 1star absolutely awful company robbing the customer they have 2 garages in my town and there both charging different prices in expensive isn’t the word they are robbing there customers blind there is no fuel shortage but they like all the other companies are exploiting the customer and robbing them blind should be ashamed it’s disgusting

EV charger at wincanton. Appalling. Machine hardly responded at all. Barely working. Took my £45 then failed to deliver any charge. These guys are highway robbers.

21st March popped into MFG garage in Morrisons Napier Street Johnstone at 7.58 am. Price board showing 159.9 for diesel, I arrived at the pump and it is showing 162.9. Contacted them and got some waffle about carrying out an investigation to see what went wrong. Definitely feels like I am being led a merry dance and nothing will come of it. I also notice on the forecourt there are no longer gloves or even paper towels available to clean your hands if the nozzle leaks. Profit and greed before customer service seems to be the norm nowadays. So basically ripped off for diesel, hands stinking of diesel, a very poor service all around. Will not be back there again, even got a strange look when I asked for my receipt.

Before setting off, I checked my car's computer and saw that I had 129 miles left, so I wanted to add another 4-5 pounds. I went to the Scarborough Morrison petrol station, where I saw that the price and the liter counter had increased, but unfortunately, no fuel flowed from the pump. I thought maybe I hadn't noticed it because of the noise, but when I got in the car, the 129 miles hadn't increased at all (even after I started the car). Then I went to the cashier and explained the situation, but they said that if the fuel hadn't come, my money would be refunded. Since I didn't trust them, I asked for their complaints hotline number, and they gave me their business card. While driving, I bought 5 pounds worth of fuel from BP and noticed that my car's computer had increased from 129 miles to 190 miles. Despite exchanging emails with this company numerous times, they unfortunately stated that I was given fuel because the liter counter had increased. Despite repeatedly stating that this particular petrol was not provided, they not only made me, a loyal customer of both Morrison's and this station, go through the trouble for 4-5 pounds, but also defrauded me by taking my money and not giving me the petrol! Yes, they defrauded me! Because, as far as I understand, when we buy 10-15 pounds worth of petrol from here, we never receive 4-5 pounds back! It's truly a shame! Now, even though they are only two blocks away, I take the time to buy petrol from stations that take their work more seriously and don't try to defraud people. I also paid this company an additional 35 pounds on top of the 5 pounds and filed a small claim case!.

MFG at Morrisons Lysander Road, Yeovil – very deeply disappointing.

The car wash has been out of order for days with zero communication. Just cones at the entrance and no information on when it will be fixed. Meanwhile, all the signs advertising the car wash are still up and running, which is completely misleading.

Staff on site don’t know anything about the situation, which points to poor communication from head office.

Tried calling customer services multiple times – you select the option to speak to someone and the line just goes silent. No answer, no queue, nothing. Completely unacceptable.

For a company of this size, this is basic stuff. If a service is unavailable, communicate it clearly and make sure your customer support actually works.

Very frustrating experience and not what I expect as a regular customer. Pretty Awful company in terms of communication and customer service!

Motor Fuel Group is an absolute disgrace. I’ve used their car wash twice at Hull Stoneferry and both times it was faulty. When I raised the issue on site, staff were rude, argumentative, and blatantly unprofessional, speaking in another language in front of me while dismissing my complaint.

I reported this to head office—not for a refund, but to highlight their conduct—and was fobbed off with the claim the machine was “working perfectly.” Weeks later, I returned, found it still broken, and even provided video evidence. They dismissed it again with the same excuse.

Faulty equipment, dishonest responses, and zero accountability. This company clearly has no standards and no respect for its customers. Avoid at all costs.

1 star – absolutely shocking service at MFG Car Wash inside Morrisons Leighton Buzzard (Lake Street). Paid £12 for a wash ticket on 18 March 2026. Entered the code correctly, positioned the car properly until the display showed “STOP” – but the programme simply froze / never started. Sounded the horn THREE times as clearly instructed inside the bay for staff help – complete silence, no response at all. My terrified 2-year-old daughter started crying uncontrollably because we were stuck in the dark bay with no wash happening and no help coming. When I finally drove forward out to calm her down, the staff member was extremely rude, sarcastic, refused any help or refund, blamed me for leaving the bay and even threw a customer service card at me saying “go ahead and complain”. Never experienced such dismissive and arrogant treatment in the UK – especially with a scared toddler involved. This seriously damages both MFG and Morrisons reputation. Avoid this location if you value your money, time and family’s peace of mind. Ref: 0181996 (MFG complaint already raised).

I had a very unpleasant experience at the Morrisons petrol station in Cambuslang and I am extremely disappointed with how the complaint was handled afterwards.
After using the pay-at-pump, I went inside to request a receipt. During the interaction at the counter, I heard what I believed to be an inappropriate and offensive word being said while I was standing there. The situation made me feel uncomfortable and upset, so I raised a complaint with the company.
The response I received was frustrating. I was told that CCTV had been reviewed, but their system does not record audio, so they said they could not confirm what was said and described the incident as a misunderstanding. Despite this, they also confirmed that the staff member was using a personal mobile phone while on duty and that retraining was required, which does not give much confidence in the level of professionalism at the time.
I appreciate that companies need evidence, but it felt like my concerns were dismissed simply because there was no audio recording available. As a customer, that is not a reassuring outcome.
Overall, I am disappointed both with the experience at the petrol station and with the way the complaint was handled. I would expect better customer service and a more balanced investigation when a customer raises a concern.

As per other reviews, card charged but jet wash failed to operate. Company refused to refund my card following email correspondence so have raised a complaint with my credit card company. This company is criminally fraudulent.

Absolute nightmare to deal with, recently received racism in one of three stores to then be made out to be a liar. I no longer give them money. Avoid these guys at all costs, the customer services are shocking and took months to sort my complaint. I had left valuables in there store in December and the man behind the counter had pocketed my stuff. This company shouldn’t be aloud to trade in the uk.

Liskeard Station has put fuel prices up three times in last week. Diesel now 1.50.9! Exploitation.

Not impressed with it becoming a corner shop, not willing to q gehind people shopping. Purely all about profit... not impressed with their business ethics.

Used there ev point at a local supermarket,charged me 30 quid but it didn't work,phoned and customer service was ok got me charging after another 30 quid,then it stopped charging after using 17 quid,phoned them again and was advised to try again after they reset the EV point,this time it took 45 quid but never charged,yet again I phoned,they advised me to try again I refused and I was promised money taken would bounce back into my account, however long that will take.I simply wanted to charge my car,it should be simple and straightforward and not a complete farce.I will avoid MFG and I would not recommend.

Awful experience. Pay at pump not working, tried to use the pay at kiosk function but pump wouldn’t work, either that or the attendant couldn’t be asked to authorise it🤷- Morrisons Peterborough, Bourges Boulevard. Pump 7, 19:33 on 25/02/2026. Went to Shell up the road and had a way better experience.

Ever since MFG brought this fuel station it has become awful. It either needs new management, or staff, or both…

Got my car washed at the Consett morrisons automatic car wash (basic service nothing fancy) but the shampoo did not function correctly meaning my car was sprayed down with cold water a couple times and that was it. Car was still filthy. I went inside to get refunded only to be told 'sorry we don't operate it, call this number'. I was apprehensive since the attendant at Morrisons had literally watched the whole fiasco, but he insisted there was nothing he could do. I called, the person on the phone tried but did nothing other than 'raise a ticket' and then I got a snotty email back a few days later saying words to the effect of 'sorry, no other issues were reported that day and we service the machine regularly so we can't refund you'. I have dash cam footage of the full car wash proving I am not lying. I've responded several times but been completely ignored since. I have never had an experience like this. Is it worth my £5 to pursue this further? Probably not. But I will never be using MFG to get fuel or wash my car again if I can help it.Sorry, but I don't support businesses who steal from me. Avoid at all costs!

£50 "penalty charge" for £20 worth of fuel! Fair play - I accidentally drove off without paying (we all have head farts every now and again) but 250% penalty charge is unreasonable, greedy and means I wont be using Morrisons petrol stations any more. They wont let you go back to the petrol station and try to pay in there either. Just a nasty bunch really

Last year they tried to accuse me of stealing fuel at Morrisons Castle Bromwich, they had the wrong date wrong amount and wrong fuel type! I proved them wrong by providing evidence I DID pay and they accepted it and apologise and dropped the case against me and today 18/02/2026 I tried to fill up at Morrisons Castle Bromwich only to find out by the cashier I was banned and I didn’t even do anything wrong in the first place! I’ve never been so embarrassed in my entire life!!!! Now I keep all my receipts just incase they try it again! AVOID AVOID AVOID!!!!

the girl was on the till was very rude. he threw my change slightly to me. and she asked me before that do u want your change? wtf !!! of course i want . its my money. it happened 14:20 at 18/02/2026( today) in Eastbourne Morrisons fuel station. she was southern asian. i need to mention it cause i hope you do something about this case. this kind of things happened to me second time. that means there is a big problem not for the company but for the British society.