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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Karen and Mark have been incredibly helpful throughout the whole process of getting my daughter the right wheelchair that will meet her needs and obtaining charity funding. We can't thank them enough... Ver más

Valorada con 5 estrellas sobre 5

Motus medical were great from the start! Karen was very informative and helped with any issues filling out forms, Helping with Grants etc. Her response to queries was very quick. The engineers that... Ver más

Valorada con 5 estrellas sobre 5

The charity funded wheelchair for my daughter and custom made it for he it has completely transformed her daily life. She is now able to be more independent again, which has made her so happy. The whe... Ver más

Valorada con 4 estrellas sobre 5

Quick to answer calls Quick to find answers Very good demonstration All very polite Not so good at being proactive, feeding back to customer when delivery date has changed / expired. So so at ke... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de equipos de asistencia para la movilidad
  2. Proveedor de equipos para discapacitados
  3. Proveedor de equipamiento médico
  4. Servicio de reparación de sillas de ruedas
  5. Tienda de sillas de ruedas

Escrito por la empresa

Motus Medical began in 2016 when our founders looked around the industry they had spent 30 combined years in and realised it all looked a little bit… similar. It was difficult to tell one dealership from another. Clinical needs were being sacrificed just to sell standard issue products. And there just wasn’t much to choose from. We knew there was much that could be improved. Hence the formation of Motus Medical. Choosing Medical for their name committed them to the very highest standard of clinical care. Choosing Motus reflected the movement of the wheelchairs they offer. But more than that, it represented the movement forward that they wanted to inspire in the industry. The movement towards doing things differently, the movement towards doing better.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

245 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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No ha contestado las opiniones negativas

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4,7

Todas las opiniones

(245)

36 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Q300 Mini

Matt did not give us the heavy sell bit but spoke to us in a very relaxed, down to earth way. The product is lovely-both in looks and in comfort. Just about to take it for a spin… well actually on a dog walk. So pleased!! Thank you! Allison

24 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic Customer Experience and Outcomes

Incredible customer experience with Motus, everything from the initial call about equipment, to the assesments and then the delivery of our son's chair has been been so smooth.

Special thanks goes to Matt and Becky for being so amazing and helpful, especially Matt for providing excellent insight and advice on the chair, servicing etc.

Thank you so much guys!

5 de septiembre de 2024
Valorada con 5 estrellas sobre 5

Motus was great throughout the process…

Motus was great throughout the process of purchasing my wheelchair, they kept me informed of when the wheelchair was on its way and delivered it to my home address with a demonstration of how it works. Thank you

3 de septiembre de 2024
Valorada con 5 estrellas sobre 5

Tom Dobson was professional

Tom Dobson was professional, never pushy, he just demonstrated the chair and answered all my questions.
He then said he'd send the details through and I could follow up, if I wished. I wanted it there and then.

It took a while to arrive, but the good thing was that Tom actually brought it...I've had chairs sent by couriers, who have informed me that they don't know a thing about the wheelchair.

The chair needed adjusting and Tom was more than happy to do it.

I would say I had a very positive experience and am happy to put forward this review, with my thanks to Tom Dobson and Motus Medical.

11 de agosto de 2024
Opinión espontánea
Logotipo de Motus Medical

Respuesta de Motus Medical

Thanks very much for your review Vivian. Glad we could help.

Valorada con 1 estrellas sobre 5

Have to disagree with the positive…

Have to disagree with the positive posts in my case.
Having learned I have heart failure and can’t walk more than 10 metres.
I looked around for a wheelchair and ‘Easy Living Mobility’ have a wide offering and 4 of the models seem interesting. So I sent in the ‘book a demo’ form. Surprisingly a woman from Motus Medical unsolicited called me and explained their sister Co Easy Living Mobility don’t sell wheelchairs at all, the ads are for Motus. She explained that Motus don’t sell 2 of the models of interest and trashed the Whill wheelchairs, evan tho Easy Living Mobility advertise them…I asked why they waste people time…’oh thats life’. I asked to check they had the correct latest version of the other 2 models for demo. She assured me they did, even tho she could not check to be sure and didn’t seem to care. I said I want to be sure I get a demo of the correct model. She hummed, erm I don’t think we are the right seller for you, and put the phone down. Never mind my heart failure condition and £20k budget. Questions not allowed. Guess she still gets paid for selling nothing. Scratch Motus Medical. Plonkers…company and intolerant woman.

14 de agosto de 2024
Opinión espontánea
Logotipo de Motus Medical

Respuesta de Motus Medical

Thanks for your review, and apologies you haven't had a positive experience with us. If you would like to provide me with contact details I can call to discuss.

Valorada con 5 estrellas sobre 5

Motus medical have been fantastic

The last 3 years motus medical has really looked after me especially Kat. I would even say we have become friends. Greg the guy who does my service etc has always been great. Friendly but professional. Kat the service manager has been fantastic. Again friendly but professional but to me she’s an angel in disguise!! Thank you very much Motus medical for really looking after me so much. I so appreciate all the help I’ve had. Well done !!!

9 de agosto de 2024
Logotipo de Motus Medical

Respuesta de Motus Medical

Thanks for your review Mr Harrison. Glad you are getting the service you require for your product.

Valorada con 5 estrellas sobre 5

Brilliant service

Just so helpful

5 de agosto de 2024
Logotipo de Motus Medical

Respuesta de Motus Medical

Thanks very much for your review Helen. Glad we could help with your new products

Valorada con 5 estrellas sobre 5

Duncan is really good

Duncan is really good , gave all the information required, really helpful

17 de julio de 2024
Logotipo de Motus Medical

Respuesta de Motus Medical

Thanks very much for your review. Glad we could help

Valorada con 5 estrellas sobre 5

They are always professional and…

They are always professional and helpful through process of getting medical equipment for our daughter.Thank you to Becky and Duncan from the Robertsons

17 de julio de 2024
Opinión espontánea
Logotipo de Motus Medical

Respuesta de Motus Medical

Thanks very much for your review. Glad we could help you and your daughter.

Valorada con 5 estrellas sobre 5

Absolutely great company

Absolutely great company. Very professional from the get go. Really helped me find the perfect equipment for me. They kept me updated right throughout, until my brand new, prefect for me equipment arrived at my house. They have helped me so much, and this equipment has given me a new lease of life. Thank you so much

8 de julio de 2024

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