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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

No way of being sure your phone case will look good. No contact details. The email image of your phone case says Customer Services are here to help, with a Netherlands address but no online chat or em... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I have bought three cases from this company in the past and been very satisfied with the product. However they recently wasted several hours of my time disputing what seemed a fraudulent charge... Ver más

Valorada con 5 estrellas sobre 5

Unfortunately my first order didn't arrive.However,on contacting the help center I had a quick reply.They then re sent my order,express delivery free off charge. You can't complain at that,it arrived... Ver más

Valorada con 1 estrellas sobre 5

I ordered an I phone wallet for iPhone 14 Pro Max and was sent different. When I contacted you you offered replacement and all I would pay was shipping. You sent me voucher number which I filled in wh... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de accesorios para teléfonos celulares

Escrito por la empresa

✓ Fast Delivery ✓ Large case selection ✓ Many brands ✓ Quick and easy.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

347 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 94% de las opiniones negativas

Suele responder en menos de 1 semana

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3,1

Todas las opiniones

(347)

50 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Quality of the product is excellent.

Quality of the product is excellent at a competitive price.

20 de noviembre de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you so much for your wonderful review Ray! We're really glad to hear that you're happy with the phone case.

Valorada con 2 estrellas sobre 5

Case not that great

Case not that great, not very thick or strong. Sides not covered. No inner rubber liner like many. Personlised image not very clear. Did not give choices like matt or gloss.

I have ordered another case from another company.

Sorry. I would not have given poor review, but they asked for a review.

16 de noviembre de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We are so sorry to hear this Antonis. That’s definitely not the experience we want for our customers. Please reach out via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms

Valorada con 1 estrellas sobre 5

I had high hopes for this

I had high hopes for this, judging from past experience with other companies. Alas the personalised case I received was a poorly fitting case with sides that were loose and an image not on the case but on a paper sticker stuck on the case. And it wasn't even glossy.
If I could give this zero points I would.
A BIG waste of money.

3 de noviembre de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We are so sorry to hear this Antonis. That’s definitely not the experience we want for our customers. Please reach out via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms

Valorada con 5 estrellas sobre 5

Absolutely awesome job with my…

Absolutely awesome job with my personalised phone case ,highly recommended and good competitive prices

24 de octubre de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you so much for your wonderful review Gary! We're really glad to hear that you're happy with the phone case.

Valorada con 5 estrellas sobre 5

amazing as always

amazing as always - been ordering since 2022 ✨

20 de octubre de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you so much for your wonderful review! We're really glad to hear that you're happy with the case.

Valorada con 5 estrellas sobre 5

I know buying from this company I’m…

I know buying from this company I’m going to get a quality product value for money with a quick delivery

25 de septiembre de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you so much for your wonderful review! We're really glad to hear that you're happy with the quality.

Valorada con 2 estrellas sobre 5

Poor quality - disappointed

I was very excited to order a personalised phone case for my new iPhone with my company logo - I chose one of their set templates which from the black and white image showed a round logo dead centre of the case - I uploaded my logo and couldn't wait to receive it but when it arrived I was really disappointed as the logo is not centred horizontally or vertically - it looks terrible and I can't use it as instead of looking professional it looks the opposite - very poor - I double checked on the site the the circle in the template cannot be moved so it's been designed badly. I sent feedback to the company to say all of this and have heard nothing back - I will not be using them again.

17 de septiembre de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We are so sorry to hear this Michelle. That’s definitely not the experience we want for our customers. Please reach out via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms

Valorada con 3 estrellas sobre 5

Good case

Good case, Like the custom print and was delivered quick but the cut out for camera doesn’t quite fit exactly, misses by 1mm, still using it, just not perfect

7 de septiembre de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you for your positive feedback! We're thrilled to hear you're happy with the delivery and the item. 😊

Valorada con 5 estrellas sobre 5

Love that I can design my own case

Love that I can design my own case, I've put my business card on mine and it's attracted a lot of attention. Super quality and fast delivery. Couldn't ask for more 😁

4 de septiembre de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you so much for your wonderful review Claire! We're really glad to hear that you found the right case and that you're happy with the quality.

Valorada con 5 estrellas sobre 5

Brilliant case 👏 photos on it too are…

Brilliant case 👏 photos on it too are excellent. Thank you 😊

26 de julio de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you so much for your wonderful review Rob! We're really glad to hear that you're happy with the quality.

Valorada con 1 estrellas sobre 5

I ordered a personalised phone case…

I ordered a personalised phone case from MyPersonalisedCase on 7 August 2025 and paid extra for express delivery. According to their information, the package was supposed to be delivered by 9 August, but I didn’t receive it until 20 August – 11 days late.

Because of the delay, I can no longer use the product for its intended purpose.

It is also practically impossible to contact the company. You need to log in to reach customer service, but I cannot log in – and they are unable to send me a new password. This leaves me with no way to get assistance.

A very disappointing experience, and I cannot recommend purchasing from them.

7 de agosto de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We are so sorry to hear this. That’s definitely not the experience we want for our customers. Please reach out via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms

Valorada con 5 estrellas sobre 5

This is the 3rd case I have got due to…

This is the 3rd case I have got due to upgrading phones and the quality of the case is amazing I wouldn't order a personalised case anywhere else x

10 de julio de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you so much for your wonderful review Louise! We're really glad to hear that you found the right case and that you're happy with the quality.

Valorada con 1 estrellas sobre 5

The phone case for my phone was too big…

The phone case for my phone was too big and there were scratches all over the pictures

22 de julio de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We are so sorry to hear this. That’s definitely not the experience we want for our customers. Please reach out via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms

Valorada con 3 estrellas sobre 5

Not to bad

Not to bad, pictures come a little blurry. Need to look close at the pictures

28 de julio de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Sorry to hear this, Callum. That’s definitely not the experience we want for our customers. Please reach out again via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms.

Valorada con 1 estrellas sobre 5

I ordered a personalised phone case for…my son

I ordered a personalised phone case for my son's phone, which was due to be delivered by the 15th of July. Despite multiple attempts, I have been unable to get in touch with your team. I have already paid the full amount, but the phone case has still not arrived. I am extremely disappointed with this experience and would appreciate an urgent update regarding the status of my order.

15 de julio de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Sorry to hear this, Parul. That’s definitely not the experience we want for our customers. Please reach out again via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms.

Valorada con 1 estrellas sobre 5

Terrible quality…..

Terrible quality…..

I did contact you and was told that is the quality so no redo/refund!!!

10 de julio de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Sorry to hear this, Suzanne. That’s definitely not the experience we want for our customers. Please reach out again via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms.

Valorada con 5 estrellas sobre 5

A brilliant product

A brilliant product. Prompt despatch. A fair price.

7 de junio de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you so much for your wonderful review!
We're really glad to hear that you found the right case and that you're happy with the quality.

Valorada con 5 estrellas sobre 5

Excellent service- my husband loves his…

Excellent service- my husband loves his case .. very easy to do .. excellent printing .. very good delivery- will definitely use again ❤️

5 de junio de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you so much for your lovely review, Julie! We're thrilled to hear your husband loves the case – we hope he enjoys using it every day! Spread the word!

Valorada con 1 estrellas sobre 5

Terrible finish

Terrible finish, they use stickers and not printed on, they wasn’t even in a straight line down the left despite being adjusted before purchase was made, paid £12 for express delivery which didn’t arrive when stated, I complained which to long for a reply, said that I wanted a replacement item but was issued a 50% refund not even the total amount, if I could put 0 stars I would! DO NOT BUY FROM

3 de junio de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We're truly sorry to hear this, Anthony. We always strive to deliver quality products and timely service, and we regret this was not your experience. Please contact us via www.MyPersonalisedCase.co.uk/help/contactforms so we can resolve this for you, including sending a replacement free of charge.

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