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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

No way of being sure your phone case will look good. No contact details. The email image of your phone case says Customer Services are here to help, with a Netherlands address but no online chat or em... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I have bought three cases from this company in the past and been very satisfied with the product. However they recently wasted several hours of my time disputing what seemed a fraudulent charge... Ver más

Valorada con 5 estrellas sobre 5

Unfortunately my first order didn't arrive.However,on contacting the help center I had a quick reply.They then re sent my order,express delivery free off charge. You can't complain at that,it arrived... Ver más

Valorada con 1 estrellas sobre 5

I ordered an I phone wallet for iPhone 14 Pro Max and was sent different. When I contacted you you offered replacement and all I would pay was shipping. You sent me voucher number which I filled in wh... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de accesorios para teléfonos celulares

Escrito por la empresa

✓ Fast Delivery ✓ Large case selection ✓ Many brands ✓ Quick and easy.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

347 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 94% de las opiniones negativas

Suele responder en menos de 1 semana

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3,1

Todas las opiniones

(347)

49 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

they sent wrong size

Ordered my case, but the wrong size arrived, I tried to email them but they have not responded at all, so £35 down the drain, very poor aftercare service.

26 de mayo de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We’re truly sorry to hear about your experience and the difficulty in reaching our customer service. That’s certainly not the level of service we aim to provide.

Please reach out to us again at https://www.mypersonalisedcase.co.uk/help/contactforms , and we’ll make sure your concern is addressed promptly.

Valorada con 1 estrellas sobre 5

Lowest Quality Product And Service

Lowest quality case. The tempered back glass was not the right size at first, and when I applied it to the main areas, it fell off and wasn’t sticky. The tempered glass for the camera also fell off when I was trying to take a picture—even after giving it one hour to stick properly. I waited for two weeks and spent almost £40. All the money was wasted. There is no guarantee or way to get a refund. My iPhone was new, and thankfully I had a nearby shop to put all the necessary things on. Poor service, low-quality product, and no support service. Will never recommend!!!! 👎🏼

20 de mayo de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We're very sorry to hear about your experience, Muhib. We’d like to make this right—please contact us so we can offer a solution, including sending a replacement free of charge. You can reach us at www.MyPersonalisedCase.co.uk/help/contactforms.

Valorada con 5 estrellas sobre 5

Cases for a wide range of phone models

Wide range of phone models to choose from - this was the only site I could find which had the option for the phone my wife has. The case is very good quality and we were very pleased with the case when it arrived.

16 de mayo de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you so much for your wonderful review!
We're really glad to hear that you found the right case for your wife's phone and that you're happy with the quality.

Valorada con 5 estrellas sobre 5

Excellent print quality

I found the designing process a little clunky but the result was fabulous. Really impressed with the quality of the print

1 de mayo de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thanks so much for your kind words, Dan! We're happy to hear the print quality impressed you — we hope you’ll enjoy your case for a long time to come!

Valorada con 1 estrellas sobre 5

#20573403 Order number

#20573403 Order number, V Riley. My order was apparently shipped on 4th May but it hasn't arrived yet and I've just gone on Trust Pilot because I had a niggle there would be a problem and I've read all the reviews about not receiving items. I guess I'm another one of the those people and there will be many more bad reviews to come.

10 de mayo de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hi Vanessa, we’re very sorry to hear your order hasn’t arrived yet. Please get in touch with us via www.MyPersonalisedCase.co.uk/help/contactforms so we can look into this and offer you a proper solution — we always send a free replacement if needed.

Valorada con 1 estrellas sobre 5

Terrible service

Terrible service.
No direct contact email or phone number.
Constant and repeated delays to my order resulting in missed delivery deadlines for a client. No way to obtain a refund. Unacceptable.

Your response is pointless - the contact forms do not allow for specific questions and generic / generated emails only in response.

Phone number?!

Again - another delay - the contact forms are auto generated responses... Please cancel my order with immediate effect

29 de abril de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hi Jack, we're truly sorry for the delays and the frustration this has caused. We understand how important timely delivery is, especially for a client order. Please know that we always offer a free replacement in case of delivery issues. If you still need help, you can reach us through our contact form: https://www.MyPersonalisedCase.co.uk/help/contactforms.

Valorada con 3 estrellas sobre 5

Order not recieved - now recieved

Hi, my order number is 41484793. My case has not arrived. Your email address does not accept emails. Your web site does not display the contact form. Please can you consider this message as my request for a replacement to be sent. I cannot get in touch with you through any other means. Kind regards. >>> update. Retried the form, worked after 3 tries. Item arrived in good condition. Not sure if the trustpilot review sorted the issue, if the post was delayed, or if putting the form in caused the issue to be resolved. I only filled the form i. One day before it then arrived.

20 de abril de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hi Jay, we're sorry for the confusion and the inconvenience caused. We're glad to hear the item eventually arrived in good condition! If you have any further questions or need assistance, feel free to reach out via www.MyPersonalisedCase.co.uk/help/contactforms. Thanks again for your patience.

Valorada con 1 estrellas sobre 5

Ordered 2 phone cases

Ordered 2 phone cases, were told a date they would be arriving and still 2 weeks later haven’t received any phone cases. No contact information online only to fill out a form at which they don’t even get back to you! Either want my 2 cases or a refund!

8 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The print is great quality

The print is great quality, good sturdy case for my iPhone16, excellent price and good delivery time

17 de abril de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thanks so much for the great review, Laurence! We're happy to hear you're satisfied with the quality and service — enjoy your new case!

Valorada con 1 estrellas sobre 5

Scam

Scam , i order i didn't receive nothing, someone block thisite please

8 de abril de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hi Florin, we’re very sorry to hear that you haven’t received your order. We always offer a free replacement in these situations, so please contact us via https://www.MyPersonalisedCase.co.uk/help/contactforms so we can resolve this for you.

Valorada con 1 estrellas sobre 5

Avoid avoid avoid this company ordered…

Avoid avoid avoid this company ordered a phone case and paid extra for quicker delivery as it was for a birthday present. Birthday come and gone and no case for my son’s new phone. No way to contact unless it’s through a form, excuses are sorry for delayed delivery, seem to use the same tactic with everyone it seems!

27 de marzo de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hi Tammy, we're really sorry to hear your order didn’t arrive in time for your son’s birthday. We always offer a free replacement when an order is delayed or missing—please contact us so we can help you: www.MyPersonalisedCase.co.uk/help/contactforms.

Valorada con 5 estrellas sobre 5

I love my phone case and It looks…

I love my phone case and It looks amazing and It fit perfectly in my phone

22 de marzo de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you for your positive feedback, Katy! 😊 We're delighted that you're happy with the case. Enjoy your new phone case!

Valorada con 1 estrellas sobre 5

Really poor

Really poor. Pseudo apologetic emails ‘Your order has been delayed’. Very very disappointed lady who has in the two weeks I ordered the item, died.DO NOT USE THIS COMPANY. I want my money back plus postage and compensation. Companies like this should NOT be allowed to trade.

18 de marzo de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We are very sorry to hear about your experience, Nicholas. Our sincere apologies for the delay and the inconvenience caused. Please contact us through our contact form so we can assist you further: www.MyPersonalisedCase.co.uk/help/contactforms.

Valorada con 1 estrellas sobre 5

I’ve been waiting a month for my phone…

I’ve been waiting a month for my phone case, keep getting automatic emails saying there’s been a delay. No way to contact them, no contact details on website. Scammers

I have already submitted a contact form and got an automated reply, so telling people to submit a form doesn’t get any answers

18 de marzo de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We are very sorry to hear about your experience. Our sincere apologies for the delay and the inconvenience caused. Please contact us through our contact form so we can assist you further: www.MyPersonalisedCase.co.uk/help/contactforms.

Valorada con 1 estrellas sobre 5

Still have not received my case

Still have not received my case. Sent countless emails to no reply. Been over a month since I ordered. I have been scammed by them.

Would never use again

Reply * the link never loads . I have got through to that link before though and gone through the channels. Scammers

edit * the link they give you to contact them down not work . It's a big time scam . Don't trust this company. Low life scammers

EDIT - like I said before the link on your website for the forms does not work have you got a email I can send the request to . If not keep on scamming .

17 de marzo de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hi Jak, we're very sorry to hear about your experience and the delay in responding. We always send a free replacement if your case hasn't arrived. Please reach out again via www.MyPersonalisedCase.co.uk/help/contactforms so we can sort this out for you as soon as possib

Valorada con 5 estrellas sobre 5

So impressed with my personalised phone…

So impressed with my personalised phone case.Thank you

26 de febrero de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you so much, Patricia! We're thrilled to hear you're impressed with your personalised phone case. Enjoy using it, and we hope to see you again soon!

Valorada con 5 estrellas sobre 5

Phone case

Excellent product, easy to order, and super quick delivery.

5 de febrero de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you for your great review, John! 😊 We're happy to hear you found the ordering process easy and that your case arrived quickly. Enjoy your new case! 🎉📱

Valorada con 5 estrellas sobre 5

After I made a mistake by ordering the…

After I made a mistake by ordering the wrong size case, I contacted them and they gave me a voucher to cover the price of a replacement.

27 de enero de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you for your reply! If we can be of any assistance, please let us know. 😊

Valorada con 5 estrellas sobre 5

Personalised phone cover

I bought a personalised cover for my phone. Ordering was easy. Quick delivery. Overall very pleased with my purchase.

16 de enero de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you for your reply! If we can help you in any way, please let us know. 😊

Valorada con 1 estrellas sobre 5

Came today nothing special after 3…

Came today nothing special after 3 weeks wait

16 de enero de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We are sorry for the delay in your order, Derek. Please contact us via our form at mypersonalisedcase.co.uk/help/contactforms so that we can resolve this issue quickly. Thank you for your patience.

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