National Debtline Opiniones 

Just clear, concise advice, that was relevant, unbiased and instilled me with confidence.
No jargon and easy to understand.

Advisor was polite and friendly.

Amazing staff and very informative...
Helped me feel safe and less stressed about my spiralling financial situation

If your case is not straightforward for either health or unknown benefit status, proceed with caution. I have a documented health condition that makes it difficult to be available for lengthy phone calls, and my benefits status is unknown as its in the DWP pipeline. I tried to complete the My Money online form, only to be told I couldnt proceed, please phone us. I tried the online chat, where I was told to knowingly enter incorrect information into the My Money page in order to let me proceed, to then at a later date correct this misinformation. No way am I prepared to knowingly input false information at the start of a legal process, even if this part is only their online form. Then when I challenged this I was told to call. I pointed them back to the reasonable adjustments around calls, and yet again pushed back towards phone calls. So sorry, my confidence has been shattered, by over two hours of trying to tell the truth and define whether you could accommodate some reasonable adjustments for my condition. Sadly, any hint of movement came too little too late. Perhaps they provide amazing service once your onboarded, but I wont be finding out, as I dont see why I should have to keep pushing back for reasonable adjustments, and have to filter the advice in order to stay truthful.

Brilliant advice understood exactly what I was going through. 10/10

My experience was absolutely excellent..i took exactly advice which I needed..thanks

I get all information what I want thank you xx

The website is extremely easy to use as it provides short steps to help give you advice /solutions to whatever problems you may worry to have or been having. Personally, it's helped my confidence in budgeting in Preperation for university.

very respectful,empathetic,useful advice
which has reduced stress levels

Very helpful and reassuring. I called to check things I thought I knew and these were confirmed. I also received other useful advice.

So easy to talk too and guide you through the steps.I mucked my form up completeley and they went through it again with me step by step till it was correct

Very patient and understanding when listening to my situation. Gave me confidence in which direction I need to go moving forward.

All aspects of this FREE service were excellent. Thank you very much.

The best service ever.
Thank you so much, no more worries.

Very understanding help over the phone in difficult circumstances. Very patient and reassuring. The advice and information is very clear and easy to understand. Highly recommended

I have been stuggling with debt for many years and after approaching various diffrent debt agencies including citzens advice I never got far, but national debt helpline was extremely helpful, I'm still currently deciding on which plan to take but I feel confident that I will have a fresh start sooner that I could imagine possible

Very informative and great help in advising me on my debts and enforcement officer at the door.
I fell behind with bills after my partner was diagnosed with lymphoma. I had to give up work to look after her and our daughter.
They were so helpful and eased a lot of worry and stress. Thank you.

I went onto the live chat and it stated that I was number 1 in the queue as soon as I connected.
Two hours later and i still hasn’t been connected to an agent. I gave up in the end as it still stated I was number one in the queue and that someone will be with me shortly! A wasted morning. Service is abysmal. Very difficult to trust them now.
Don’t reply saying you were busy. Be clear and honest with people instead of lying!

They were so helpful.
Thank you.

Excellent thorough service. If you are worried and in debt and don't know what to do , I thoroughly recommend you contact National Debtline and they will point you in the right direction

Very helpful staff and explained everything that was relevant