Nationwide Home Innovations Ltd Opiniones 

1813
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We have been very impressed with Nationwide after deciding to purchase 2 blinds for our south facing decking area and glass covered verandah. They were fitted today by Matt and Harry who did an exce... Ver más

Valorada con 5 estrellas sobre 5

Nationwide did a great job in providing us with a back garden motorised awning. We had a sales guy visit who showed all the awning fabric options, and the process was smooth thereafter. Rhys and his t... Ver más

Valorada con 5 estrellas sobre 5

The whole service was very professional from the ordering, to the survey and the fitting Excellent service from the fitters - Reece and Tom were very professional, explained the stages as they wen... Ver más

Valorada con 4 estrellas sobre 5

Dean and Rhys were very friendly and polite. Work carried out promptly, and we were shown how the awning worked. We had made the assumption that the full detail of position had been transferred to fit... Ver más

Información sobre la empresa

  1. Proveedor de toldos y carpas
  2. también en la categoría
  3. Constructor de glorietas
  4. Constructor de porches y pérgolas
  5. Proveedor de cerramientos para patios
  6. Servicios de paisajismo y jardinería
  7. Tienda para la reforma del hogar

Escrito por la empresa

Nationwide Home Innovations headquarters is based on the Dorset Jurassic Coast, we’ve been installing high quality home improvement products across the country for over 35 years. We believe in providing first-class bespoke pergolas, verandas and awnings using the highest quality materials. All our products come with a 5 year guarantee. Our process is simple, firstly a countrywide sales representative will visit for a free, no obligation design consultation where samples are presented and all requirements are discussed. Upon placing an order, our surveyor will visit to ensure the product will fit flawlessly. Our own skilled installers will complete the installation to the high standards we expect. We would love to work with you on your next project however big or small. We welcome you to visit our showroom in Wareham, Dorset alternatively do get in touch with our team on 01929 554901 who can arrange a visit or send a brochure.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(1813)

410 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Late arriving because of traffic but…

Late arriving because of traffic but they let me know. Once here Dean, Rhys and Luke worked nonstop. They were friendly, explained everything and suggested the best way. Once finished they showed how to work the awning. They cleared up afterwards and left everything as it was. Very good experience

5 de octubre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very professional

Very professional, from the initial survey to installation.
Barry & Ross have done a lovely job on installing the awning. Looks like a very strong construction and closes very neatly. I was given a demonstration and they ensured I was happy.

5 de octubre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service throughout, work completed to a high standard

We had excellent service throughout the process, from making the first enquiry about outdoor blinds (to reduce solar heat gain on our south-facing windows), right the way through to installation, which was done to a very high standard. We're so pleased with the final result, ready for any hot days next summer and an elegant, under-stated addition to our home.

25 de septiembre de 2026
Valorada con 4 estrellas sobre 5

Dean and Rhys were very friendly and…

Dean and Rhys were very friendly and polite. Work carried out promptly, and we were shown how the awning worked. We had made the assumption that the full detail of position had been transferred to fitters, but it was not quite where we wanted it, but our mistake in assuming.

30 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very professional service recd…

Very professional service recd throughout the whole experience from quote to installation. Glass verandah with awing and side blinds, installed by Guy & Jordan. Excellent job , punctual, polite & neat and tidy. Would highly recommend

28 de septiembre de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great product

Very pleased with the awning quality and professional installation. Installers were very courteous and tidy.
Sales person was over optimistic on the potential installation date. He advised us to move our outside light higher up the wall but the surveyor told us to move it back down!

3 de octubre de 2026
Valorada con 5 estrellas sobre 5

Great service

Every person involved in this service was very polite helpful and understanding. In particular the installation team of Rhys and Dean.

1 de octubre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant New Canopy

Very smooth ordering, survey and installation. Good quality product.
Guy and Jordan came to fit canopy and they were brilliant, punctual, efficient and cleared up after. Very professional

22 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional installation team and product

Rhys and Dean went above and beyond with their professionalism and thoughtfulness. They were efficient and dedicated, even ensuring a tricky installation challenge was resolved effectively. I could not be more pleased with the service and the product. The difference my new awning makes to the comfort of my South-facing room is remarkable, and the product itself is sleek and elegant. I love my new awning!

29 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Consumer Warning Prospective Customers Should Carefully Consider the After-Sales Service

We had awnings installed by this company in 2021. Unfortunately, one of the awnings has been problematic from the date of installation and the issue was never fully resolved.The contract was signed in February 2021, with installation taking place several months later. Following repeated reports of the fault, a service engineer attended approximately two years ago to carry out remedial work. However, the repair was unsuccessful and failed to resolve the underlying problem.The awning has now ceased functioning altogether. Despite the company maintaining that repairs were previously undertaken, no extended warranty or ongoing assurance was provided in relation to those works.Of particular concern is the company's current position regarding after-sales support. We have been informed that they are too busy servicing new customers to provide assistance to existing customers and that no service team is currently available. Rather than offering to inspect or repair the faulty awning themselves, they have recommended that we engage another company at our own expense.As a customer, I find it deeply disappointing that a product which has been faulty since installation remains unresolved more than five years later. In my view, a company's commitment to customer service should extend beyond securing new business and should include appropriate support for existing customers experiencing ongoing defects.Prospective customers may wish to consider not only the quality of the initial installation but also the level of after-sales service and support available should a problem arise in the future.

30 de septiembre de 2026
Opinión espontánea
Logotipo de Nationwide Home Innovations Ltd

Respuesta de Nationwide Home Innovations Ltd

Thank you for taking the time to provide your feedback. I am sorry to hear of your continued frustration regarding your Awning and appreciate your concerns, particularly given the history you have described.
I would, however, like to clarify our current position regarding after-sales support. We have not stopped supporting existing customers in favour of new installations, nor do we consider our responsibility to our customers to end once an installation has been completed.
We are currently experiencing a particularly high volume of service requests, and our Service Team is working through these as quickly as possible. For products that are now outside of their guarantee period, this can unfortunately result in a longer wait for a company service appointment. Where appropriate, we may suggest that a customer contacts a suitable local specialist if they require assistance sooner; this is intended to provide an alternative rather than to prevent the customer from receiving support from us.
I am also concerned by your comments that the issue with this particular Awning has been present since its original installation and that previous remedial work did not resolve it. Given the history you have outlined, I would like this to be reviewed properly before we determine the appropriate next step.
If you could please send me your order number or the postcode of the property, together with any recent photographs or videos showing the current issue if available, I can ask our team to review the previous service history and remedial works alongside the current fault.
Once we have reviewed the records, we will be in a better position to advise you on what can be done next.
I apologise for the frustration this situation has caused and appreciate you bringing your concerns to our attention.

Valorada con 5 estrellas sobre 5

Great installation.

Installers arrived on time despite a long, early morning journey. Thanks to Guy and Jordan for a great installation and leaving the area clean and tidy. The canopy looks great.

29 de septiembre de 2026
Valorada con 5 estrellas sobre 5

Every stage from the sales person to…

Every stage from the sales person to the surveyor to the men who fitted the awning were all very professional and knowledgeable and all done in a very friendly manner. This gave us full confidence that we chose the right company to get our awing from.
we would have no hesitation in recommending them.

22 de septiembre de 2026
Valorada con 2 estrellas sobre 5

Good awning, Terrible service

Awning installed
+ teams that visited were v friendly and installed well
- 14 weeks late, no explanation or contact, v hard to get hold of customer service once I had made the initial payment

28 de septiembre de 2026
Opinión espontánea
Logotipo de Nationwide Home Innovations Ltd

Respuesta de Nationwide Home Innovations Ltd

Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with the installation itself and found our teams friendly and professional.

We’re very sorry, however, that your installation was delayed by 14 weeks and that you felt there was a lack of communication during this time. We understand how frustrating that must have been, particularly when you found it difficult to get through to our customer service team after making your initial payment.

We’re disappointed that your experience did not meet the standard we aim to provide and appreciate you bringing this to our attention.

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