nesto mortgages Opiniones 

346
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

J'ai souscrit mon hypothèque chez Nesto en demandant explicitement une assurance emprunteur. On m'avait dit que leur partenaire me recontacterait pour finaliser cette démarche. Il ne l'a jamais fait... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have dealt with Nesto a few times in the last 5 or so years. They now hold our mortgage and we just arranged a HELOC which will allow us to tackle a few new projects. Everyone has been amazing, es... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Working with Nesto to secure our first mortgage as first-time home buyers has been a great experience for my wife and me. Jeff was excellent at communicating and getting our application through the a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This is our second time using Nesto. Karun Khanna helped us switch lenders for a better 3-year rate, making the process smooth and professional. Despite my initial nerves about using a digital broker... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Corredor hipotecario
  2. Prestamista hipotecario

Escrito por la empresa

At nesto, we’re on a mission to offer a positive, empowering and transparent property financing experience, simplified from start to finish.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

346 opiniones

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1 estrella

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3,9

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(346)

32 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Eve Berardelli really helped me to get…

Eve Berardelli really helped me to get approved and with a rate that I was very happy with.

8 de agosto de 2024
Opinión espontánea
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Hi Jeremy 👋

Thank you for your kind words! We're delighted to hear that Eve was able to assist you in securing a mortgage approval and a rate that met your expectations. Our team is committed to providing personalized service and helping our clients achieve their homeownership goals. We appreciate your trust in nesto✨

Valorada con 5 estrellas sobre 5

5 stars from the first call to the approval

Buying a house can be stressful and also confusing at time because it is not something we do often. I called my representatives many times. They both always took my calls without ever showing exasperation. They were very comforting by providing very explicit and detailed answers to every single question I asked. I will recommend Nesto to all my friends. Thank you Olivier and Alexander helping me getting my dream house

21 de agosto de 2024
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Hi Louis 👋

Thank you for your kind words and 5-star review, Louis! We're thrilled to hear that Olivier and Alexander were able to provide you with the exceptional guidance and support you needed throughout the home-buying process. Our team strives to make every client's experience as smooth and stress-free as possible.

We appreciate your trust in nesto and are grateful for your recommendation to your friends✨

Valorada con 5 estrellas sobre 5

Amazing service

Amazing service! Fast response time. Well done, team.

16 de agosto de 2024
Opinión espontánea
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Hi Henri 👋

Thank you for your 5-star review! We're thrilled to hear that you had a positive experience with our team. Your feedback about our fast response time is especially valuable to us. We're committed to providing excellent customer service and appreciate your recognition of our efforts.

Thank you again for choosing nesto for your mortgage needs✨

Valorada con 5 estrellas sobre 5

Incredible Experience at Nesto

We had the pleasure of dealing with Elischa at Nesto for our mortgage needs. Elischa was friendly, knowledgeable and made the process very easy for us to understand and navigate through. Nesto helped us every step of the way, and ensured that we ended up with a great rate and incredible mortgage package.

15 de agosto de 2024
Opinión espontánea
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Hi Vincent 👋

Thank you for your 5-star review! We're delighted to hear that you had a positive experience with our team.

We're especially pleased to know that Elischa provided you with exceptional service. Our team is committed to making the mortgage process as smooth and stress-free as possible, and we're thrilled that Elischa exceeded your expectations.

We're also happy to hear that nesto was able to help you secure a great rate. Our goal is to find the best possible solutions for our clients.

Thank you again for choosing nesto.✨

Valorada con 5 estrellas sobre 5

Nakita Narayan and Alcindo Vicente made…

Nakita Narayan and Alcindo Vicente made my mortgage renewal simple and stress-free!
I contacted a number of mortgage brokers in the weeks before my mortgage was due for renewal and nobody got back to me. Within minutes of posting an inquiry online to Nesto, Nakita Narayan, a Licenced Mortgage Advisor, contacted me and we discussed mortgage options to tailor a mortgage to suit my needs. I uploaded a few documents and within a day I received my I initial approval. Alcindo Vicente, Mortgage Processor, took over from there to help me upload all the required paperwork to process and finalize my mortgage. Once everything was finalized, they arranged for a lawyer, Martino Cavaleri, to come to my house to go over the mortgage agreement with me and for me to sign. Nakita stayed in touch by text and email and was quick to respond when I contacted her and answered all of my questions. The whole process was relatively seamless and from start to finish took three weeks. The virtual processing and having the mobile lawyer meant I didn’t have to leave my home to get this done. Nakita and Alcindo were very knowledgeable and helpful throughout the process.

16 de agosto de 2024
Opinión espontánea
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Respuesta de nesto mortgages

Hi Donni 👋

We're so happy to hear that your mortgage renewal experience with Nakita and Alcindo was stress-free and seamless! It's wonderful to know that their expertise and personalized approach made the process so easy for you.

Thank you again for choosing nesto.

Best regards,
The nesto Team✨

Valorada con 5 estrellas sobre 5

Superb Customer Service

Karun & Alcindo are very knowledgeable, both provided me with a quick assistance to get my mortgage renewal process easily and smoothly. I really like how fast to get a hold of them directly eighter the phone or email compare to other lenders. I also do like the transparency of informations provided to the customers and how easy to use the Nesto Applications. Thank you Karun and Alcindo for great customer service!

14 de agosto de 2024
Opinión espontánea
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Respuesta de nesto mortgages

Hi Racelle 👋

Thank you so much for taking the time to share your positive experience with Karun and Alcindo. We're thrilled to hear that they were able to provide you with a quick and seamless mortgage renewal process.

Our team strives to offer exceptional customer service, and we're delighted to know that our efforts were appreciated.

If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Sincerely,
The nesto Team✨

Valorada con 1 estrellas sobre 5

It seems like a scam

It seems like a scam. I believe their underwriters are outsourced to a country where they don't even know the difference between a T1 and a T4 form.

They kept asking for my T1, and I kept explaining to them that it's the T4 form that gets issued by an employer, and based on that, we file taxes in Canada.

They even asked me to log in to the CRA (Canada Revenue Agency) website and get the T1, but how is that possible? There's no trace of a T1 because employees of an organization receive a T4.

This request kept repeating for 2 days, and in the end, I had to give up. Unfortunately, I had to deal with an unprofessional agent from India who, I believe, was not even trained on customer obsession.

He wouldn't even respond to calls. Seriously? Is this how you treat your customers?

15 de agosto de 2024
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Respuesta de nesto mortgages

Hi Sunil,

We apologize for any confusion or frustration you experienced during the application process. Please note that our underwriters are based in Canada. It's sometimes necessary to request additional documentation from clients to verify the authenticity of the income information provided so that we can provide the best mortgage solutions to our clients. A T1 form is a summary of all income taxes paid to the Canada Revenue Agency (CRA). All Canadians are required to file this form, which declares all income generated during the specified calendar year.

We value your feedback and would like to resolve any remaining issues. If you'd like to discuss this matter further, please feel free to contact our support team at support@nesto.ca.

Regards,
nesto team

Valorada con 5 estrellas sobre 5

Amazing Service

I recently had the pleasure of working with
Elischa Salazar and was thoroughly impressed with the exceptional service I received. Elischa's professionalism, expertise, and dedication made the entire process smooth and stress-free. I highly recommend Nesto's services to anyone in need of mortgage assistance. Their team, especially Elischa, goes above and beyond to ensure customer satisfaction.

8 de agosto de 2024
Opinión espontánea
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Hi Omer👋

Thank you for your 5-star review! We're thrilled to hear that you had such a positive experience with Elischa and nesto. We're also delighted that nesto was able to help you secure a mortgage that met your needs. Our goal is to make the homebuying process as smooth and stress-free as possible.

WIshing you a wonderful day ☀️

Valorada con 5 estrellas sobre 5

Expérience 5☆

Je souhaite exprimer ma plus sincère gratitude envers l’équipe de Nesto pour le service exceptionnel que j'ai reçu lors de l'acquisition de mon prêt hypothécaire en tant que première acheteuse. Dès le début, le processus a été remarquablement fluide et rapide, ce qui a grandement facilité mon expérience.

Un grand merci tout particulier à Clarisse et Alcindo, les deux personnes incroyables assignées à mon dossier. Leur expertise, leur professionnalisme et leur disponibilité ont été des atouts précieux tout au long de cette démarche. Clarisse a su répondre à toutes mes questions avec une clarté remarquable et a toujours été prête à me guider à chaque étape. Alcindo a également fait preuve d’une efficacité impressionnante, s’assurant que toutes les démarches se déroulent sans accroc et dans les meilleurs délais.

Le service client chez Nesto est vraiment hors pair, et je recommande vivement leurs services à toute personne en quête d’une expérience sans stress pour obtenir un prêt hypothécaire. Merci encore pour votre soutien et pour avoir rendu ce processus aussi agréable et sans effort ! 🌟🌟🌟🌟🌟

6 de agosto de 2024
Opinión espontánea
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Respuesta de nesto mortgages

Wow, quel beau témoignage, merci Isabelle ! Nous transmettrons vos compliments à Clarisse et Alcindo, qui seront ravis d'apprendre que leur travail a été si apprécié. C'est grâce à leur dévouement que nous pouvons offrir un service personnalisé à chacun de nos clients. ✨

Valorada con 5 estrellas sobre 5

Great service and quick responses if…

Great service and quick responses if anything comes up during the process

18 de julio de 2024
Opinión espontánea
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Hi Brennan 👋

Thank you for the great review! We're pleased to hear that you received excellent service and quick responses throughout the process.

Wishing you a wonderful day ☀️

Valorada con 5 estrellas sobre 5

Elischa was a pleasure to deal

Elischa was a pleasure to deal with. He was very prompt in answering any concerns and I could call him anytime I needed. It was a straightforward process switching from my big bank and they couldn't touch Nestos rates.

16 de julio de 2024
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Hi Sean 👋

Thank you for the wonderful review! We're thrilled to hear that Elischa was a pleasure to work with and that he promptly addressed all your concerns. It's great to know that switching from your big bank to nesto was a straightforward process and that our rates were unbeatable.

We appreciate your trust in nesto and can't wait to work with you in the future!

Valorada con 5 estrellas sobre 5

Very easy.

The ease of applying, adding my documents, communicating with my advisor were very easy, and the prices was seamless and fast.

9 de julio de 2024
Opinión espontánea
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Hi Kevin👋

Thank you for your fantastic review! We're glad to hear that the application process, document submission, and communication with your advisor were so easy. It's great to know that everything went smoothly and quickly for you.

Thank you for choosing nesto ✨

Valorada con 5 estrellas sobre 5

The ease of getting our mortgage with…

The ease of getting our mortgage with nesto was fantastic. The process started with Elischa who walked us through everything we needed to do and the information we needed to provide to get the process started. The process was then turned over to Stephanie who helped us to obtain the mortgage approval and she was equally amazing. Would not hesitate to contact nesto.

27 de junio de 2024
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Hi Bill 👋

Thank you for the excellent review! We're thrilled to hear that your mortgage experience with nesto was so seamless. Elischa and Stephanie were both instrumental in guiding you through the process, and we're glad they could assist you so well. We appreciate your trust in nesto and look forward to helping you again in the future!

Have a wonderful day

Valorada con 5 estrellas sobre 5

Best Decision

Best Decision

Elischa and George were incredible to work with. Elischa took the time to get to know me as a person and understand my situation. Everything was smooth with the online database Nesto uses to communicate. I will recommend Nesto to everyone!

27 de junio de 2024
Opinión espontánea
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Respuesta de nesto mortgages

Hi Nicole👋

Thank you for sharing your positive experience with us! We're delighted that Elischa and George provided incredible service. It's wonderful to hear that Elischa took the time to understand your unique situation, and that the online platform made everything smooth for you.

Your recommendation means a lot to us, thank you for taking the time to provide us this 5 star review.

Have a great day☀️

Valorada con 5 estrellas sobre 5

Great transparency

We switched from Multi-prêt to Nesto and it was for the better. We've talked at multiple time with the Nesto agents to be sure too understand every part of the engagement, penalties, etc. and they always tooled the time to do soo.

The app feels more secure when transferring documents than and they were really helpful with our situation.

21 de mayo de 2024
Opinión espontánea
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Hi Gabriel 👋

Thank you for sharing your positive experience with us! We're thrilled that you made the switch and found it to be a better choice.

Regarding our application process, we're delighted that you found it secure for transferring documents. Your feedback means a lot to us, and we look forward to continuing to provide excellent service!

Have a great day!

Valorada con 5 estrellas sobre 5

Sebastien Desgroseillers and Stephanie…

Sebastien Desgroseillers and Stephanie Provost provided gold standard service throughout the entire process.

They are both knowledgeable, prompt to answer the many questions that I had and professional in their demeanour. They gained my trust which is granted to a selected few.

For these reasons, I vouch that Nesto is great mortgage lending company.

17 de junio de 2024
Opinión espontánea
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Hi Isabel 👋

Thank you for sharing your outstanding experience with us! We're thrilled that Sebastien and Stephanie provided gold star service throughout the entire process. Their knowledge, promptness in answering your questions, and professional demeanour are commendable.

We're honoured that they gained your trust—a testament to their exceptional service. Your vouching for nesto as a great mortgage lending company means a lot to us. We look forward to continuing to exceed your expectations! 😊

Valorada con 5 estrellas sobre 5

Our Mortgage Advisor Karun Khanna

Our Mortgage Advisor, Karun Khanna is amazing. He provided us excellent service and was available whenever we had questions. He made the mortgage process the easiest we have ever experienced. We would recommend Nesto Inc. to anyone, they provide the best service. Thank you Karun for all your hard work, we appreciate you so much!

14 de junio de 2024
Opinión espontánea
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Hi Marilyn,

Thank you for sharing your wonderful experience with us! We're so happy that Karun provided excellent service and was always available to address your questions. It's fantastic to hear that he made the mortgage process the easiest you've ever experienced.

Your recommendation means a lot to us, and we're honored that you consider nesto to provide the best service.

Wishing you a wonderdul day✨

Valorada con 5 estrellas sobre 5

Moving to nesto after experiencing great customer service

Karun, our Mortgage Advisor at nesto, truly excels in three key areas: his extensive knowledge of the Canadian mortgage market, his sharp decision-making skills that helped us foresee potential challenges, and his unwavering dedication to providing exceptional client service.
We decided to transfer our mortgage from National Bank, despite a long-standing relationship, due to a significant decline in their customer service over the past decade. Choosing nesto was a major decision for us, and Karun played a pivotal role in that choice. His commitment to finding the right solution for us, his patience in addressing our numerous questions and concerns, and his willingness to go above and beyond (even after hours) were instrumental in our decision to move forward with nesto.
Karun exemplifies the kind of dedication and client-focused approach that companies experiencing rapid growth need. His service has been nothing short of outstanding.

14 de junio de 2024
Opinión espontánea
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Hi Ramiro👋

Thank you for sharing your experience with us! We truly appreciate your feedback. 😊

Karun's outstanding service reflects our commitment to excellence, especially as we continue to grow. Thank you for trusting nesto with your mortgage needs 🌟

Valorada con 5 estrellas sobre 5

First time home buyer…

Honestly being a first time home buyer was an incredibly daunting experience. The team at Nesto was amazing. Communication was great explaining how the process was going to work was awesome. I can't say enough. Especially Karun, he was very helpful and understanding definitely a huge asset to your organization.

Thanks again!

3 de junio de 2024
Opinión espontánea
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Respuesta de nesto mortgages

Hi Evan 👋

Thank you for sharing your experience as a first-time home buyer! We’re thrilled to hear that our team at Nesto made the process less daunting for you. Karun’s dedication and understanding are indeed a huge asset to our organization. We appreciate your kind words and look forward to assisting you in the future.

Warm regards,
The nesto Team ✨

Valorada con 5 estrellas sobre 5

Incredible Communication and Solutions

Communications was one of the best I've experience. Amount of follow up and team staying on top of the entire process. It has never been easier for me to deal with a mortgage process. Elischa and his team were so so helpful and I'm thankful that they took care of the majority of the work load for me. Also, nothing ever stopped them from finding solutions to secure the best rates I found

30 de abril de 2024
Opinión espontánea
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Hi Eduardo 👋

Thank you for your wonderful review! We’re thrilled to hear that your experience with our team was exceptional.

Elischa and the rest of our team take great pride in providing top-notch communication and support throughout the mortgage process. It’s fantastic to know that their follow-up and dedication made the entire journey smoother for you.

If ever you have any questions or need further assistance, please do not hesitate to reach out to our team!

Have a wonderful day ✨

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