O'Briens Wine Opiniones 

2139
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been buying wine from O'Briens shops for years, but, marooned at home by the current lockdown, I recently tried the firm's on-line service. I can have no complaints:the web-site was very easy t... Ver más

Valorada con 5 estrellas sobre 5

Delighted with O'Brien's communication, service and products. Spent days trying to purchase and deliver champagne to a friend in ROI from UK but to no avail. Then I came across O'Brien's online. There... Ver más

Valorada con 5 estrellas sobre 5

I had trouble ordering the quantities I needed for my wedding via the website, and so got in touch with O'Briens to see if they could help out. James A was a big help, sourcing the Malbec we wanted, a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Such a breath of fresh air to pop into the Templeogue branch and come out with 3 beautifully gift wrapped bottles of Prosecco… fab service… lovely staff… why would I ever buy booze in a supermarket e... Ver más

Información sobre la empresa

  1. Tienda de vinos

Información proporcionada por diversas fuentes externas

O’Briens Wine Off-Licence Group is Ireland's largest family owned drinks retailer. We import directly and exclusively from over 100 wineries worldwide. We have a strong relationship with each of our suppliers which enables us to offer our customers a range of excellent quality wines at the very best value. We also work with local suppliers to deliver a complete range of over 1,000 wines, more than 500 world and craft beers and a constantly growing spirits range from Ireland and around the world. In visiting any of our 33 stores, you will enjoy a unique shopping experience thanks to our modern, contemporary layout, daily in-store tastings, monthly promotions and excellent service from our knowledgeable and friendly staff. Our staff are passionate about wines, beers and spirits and most of them have completed WSET (Wine & Spirit Education Trust) exams. Our online offering is also brought to you by the same innovative team of staff, who provide excellent descriptions of the wines and winemakers, useful serving suggestions & handpicked mixed cases of their personally recommended favorites.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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4,3

Todas las opiniones

(2139)

8 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

We stopped into O’Brien’s at Beacon…

We stopped into O’Brien’s at Beacon because we were stocking the full bar we recently built in our home, and the service was exceptional from start to finish.

Kyle was incredibly knowledgeable and took the time to walk us through the different spirits, liqueurs, and complementary mixers we needed. He made the whole process easy and enjoyable, and thanks to his recommendations, we left with everything we were looking for—plus some fantastic deals we wouldn’t have found on our own.

Fintan was equally helpful and made the experience a lot of fun. He also recommended a fantastic Rioja that we’re already looking forward to enjoying.

Needless to say, we’re already mixing our first cocktails this evening and absolutely loving the selections they helped us choose. Outstanding customer service, expert advice, and a genuinely enjoyable shopping experience. We’ll definitely be back!

25 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

I wanted something better than supermarket wines so I went to the Douglas store yesterday. I meet Daniel he was more than helpful and talked with through everything I needed and advised me the best wines.
Nothing was a problem and he didnt rush or anything even went and wrapped up wines for us.
Will definitely be back again

13 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

The delivery company used by O’Briens…

The delivery company used by O’Briens left the delivery at the gate of the complex - which is wide open at all times - c 200 yards from the apartment, despite being given exact eircode , which is fully reliable. ( I have tested it on more than one occasion. ) . This has happened on numerous occasions.

28 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Customer Care & Service

I cannot speak highly enough of the exceptional customer service I received from O’Briens, particularly from Sarah-Marie. From the moment I made contact with customer service, she went above and beyond in a way that exceeded all expectations. Her professionalism, kindness, and dedication to helping customers is truly remarkable. It’s rare to come across someone who genuinely cares and is willing to go the extra mile, but Sarah-Marie embodies the very best of what customer service should be. O’Briens as a whole sets the standard for excellent customer care. It’s clear that customer satisfaction is at the heart of everything they do. Many thanks again for your help.

4 de febrero de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

terrible initial experience, but resolved with great customer service

Delivery was poorly managed for a large order meant for a surprise party. Despite coordination with head office, the delivery came two days early without notification, directly to the 90-year-old being celebrated thus ruining the suprise completely. Complaints to higher management went unanswered, leading to dissatisfaction and a decision to shop elsewhere in the future.
Update: I had a call from a senior staff member who could not have been more apologetic, and is working to streamline deliveries. Great to have feedback listened to and used to improve future service

16 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing company

Amazing company! Ordered a case of wine yesterday evening and was delivered to Cork this evening!!! Always great service and wonderful selection of wines.

12 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fastest delivery ever

My partner ordered bottle of Chambord yesterday afternoon and it arrived this morning. What more could you ask for. We'd definitely order from them again :) Thanks!

28 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Dreadful customer experience

Dreadful customer experience. Bought some sample wine to try last weekend. I was told there was no problem with stock as they had lots. Went back this weekend and all the sample wines i tried were sold out - what a waste of my time and money. Was told that corporate orders for Christmas had exhausted the supply. I drove over an hour to my nearest shop. I hope the corporates remain good customers in Jan, Feb and March as you just lost me as one.

23 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Such a breath of fresh air to pop into…

Such a breath of fresh air to pop into the Templeogue branch and come out with 3 beautifully gift wrapped bottles of Prosecco… fab service… lovely staff… why would I ever buy booze in a supermarket ever again.. O’Briens are one of the few places left who understand customer service.

24 de octubre de 2024
Opinión espontánea

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