Octopus Group Opiniones 

155
•
TrustScore: 3 sobre 5

2,8

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Can be a waste of time, but they pay reliably. Prepare to answer the same question 50 times over and over and over again. Prepare to constantly be screened out after 5 minutes and getting paid 5 cents... Ver más

Valorada con 1 estrellas sobre 5

I’ve been offered my first survey of $3.92 for a estimated 14min survey. That works out significantly below minimum wage for your time and it will likely take me a lot longer than 14 minutes for the w... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

This company can improve by going into liquidation. Information thieves and frauds. Don't waste your time, you would get more achieved by mopping your floor or watching paint dry. BEWARE of... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've been a member of Octopus for 5 years and never had an issue, I really don't understand the hate on here. They always pay on Mondays and their rewards are the best per hour of any survey sit... Ver más

La empresa ha respondido

Información sobre la empresa

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 657650194

  1. Plataforma de colaboración online

Información proporcionada por diversas fuentes externas

We are shaking up the panel industry in Australia. Your time is valuable so we provide the best cash return for it, double the other providers, sometimes more.


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

155 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 60% de las opiniones negativas

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2,8

Todas las opiniones

(155)

21 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Scam- you answer questions but don't qualify for payment

Seems legit at first (they'll give you a couple of dollars for the first survey you do to make you think you'll be paid each time) then for every survey afterwards, you spend 2-15 minutes answering questions and suddenly it ends and it tells you 'we've reached out quota for this survey' or 'thank you but you don't qualify for this survey'- after you have spent time answering their questions. They get their answers and market feedback without having to give participants any money, stating that you aren't eligible... don't bother, huge waste of time. I have completed 15-20 surveys and not been paid for a single one (except the first one I did), have spent too much time answering questions and giving them feedback for nothing.

29 de mayo de 2022
Opinión espontánea
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Respuesta de Octopus Group

We don't get paid if you don't. If you spent 15 minutes in a survey only to have the survey end without completing you should be letting support@octopusgroup.com.au know so they can follow your case up with the client responsible. It is impossible for us to know if there was a problem with your survey/s if you don't inform us. Most surveys perform the screening within the first 3 minutes.

Valorada con 1 estrellas sobre 5

Waste of time

Waste of time. I was CONSTANTLY screened out and this does not happen with other similar companies

28 de mayo de 2022
Opinión espontánea
Logotipo de Octopus Group

Respuesta de Octopus Group

We mostly send surveys for other survey providers, so if you are with those other providers then you will be screened out much more regularly as they will have invited you before we do.

Valorada con 1 estrellas sobre 5

Rubbish

Rubbish. Have attempted dozens but get halfway through and then rejected from the survey because I don't meet whatever demographic they're after. Only successfully completed 1 or 2 for like 70c. No reward for getting booted just wasted time. Boo-urns! 👎

25 de mayo de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Unfair Suspension

Hi,

I have had Octopus for about a month now and had earned about $50 on my account. However I had some issues with my mobile provider that I had signed up to Octopus with. So then I sent in a request to change my number to my husbands temporarily, while I sorted out mine. They said that was alright and when it was done, about 2 hours later when I logged back in it said "Your account does not exist." Then I messaged Octopus to enquire about what happened, that's when they asked me for my details (ID and so on), which is understandable. But then they say after a week (after I contacted them) that they will not be unsuspending my account. I don't understand what I have done wrong? So I would appreciate it if Octopus can sort it out.

Kind Regards,
Vijya

21 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I've earned $1,435 from Octopus in the…

I've earned $1,435 from Octopus in the 3.5 years I've been doing surveys with them. That speed of earning has been increasing and I've earned $490 in the past 6 months. That's all survey incentives BTW, though I understand you can get up to $20 from each person you refer. This is a legitimate company, and as far as I can tell, one of the best payers in this category. You're not going to rich doing surveys, but there are worse ways to fill in some spare time.

2 de mayo de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

I have made a little bit of money

I have made a little bit of money, about $90 doing surveys with this company and have done surveys on a few topics I am passionate about. I would recommend this company if you want a little bit of pocket money doing something at home. Don't expect to make a lot of money though. This company always pays, they're definitely not a scam.

1 de mayo de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Always quota full

This survey company promotes itself as the best online paid survey company in Australia but being with them for the past 1 month, I am doubting that claim. Most of the surveys I have tried to answer always get quota filled even though I've only received the notification email within 10 minutes. Also, you can start answering the survey and halfway, you can get "quota filled" or "does not fit the criteria". The time to answer estimation is completely inaccurate as well. 10 min survey? More like 20-30 mins (especially if you try to answer as accurate as you can). In the 1 month I've been with them, I've only claimed a single $50 gift card. Which is not bad if you have the time to actively wait for an email or catch the survey on time AND if you have the spare time.

11 de abril de 2022
Opinión espontánea
Logotipo de Octopus Group

Respuesta de Octopus Group

Hi Meretrix, if a survey cuts things short after 3 or more minutes of asking questions we need to know about it, so send the name of the survey and the issue to support@octopusgroup.com.au. Same thing goes for surveys that take way longer than what we have timed as there might be a long path in the survey that we are not aware of. Regarding screening out or quota failing, unfortunately there is not much we can do about this as our members are very eager, but on a plus side we are seeing a lot more surveys come through as we are able to meet the demand like no other company in our industry.

Valorada con 2 estrellas sobre 5

Clarification needed

Signed up to Octopus and have earned $27 so far on a number of surveys. Referred my partner and he has made $67 on surveys... why is this???

Ok thank you for that. :)

1 de abril de 2022
Opinión espontánea
Logotipo de Octopus Group

Respuesta de Octopus Group

Hi Monique, all survey invitations are based on random selections from the available groups. Being random means it is an unbiased selection process, this is also part of our accreditation. It is great that you and your partner are having success an I hope that over time it balances out.

Valorada con 4 estrellas sobre 5

Fun site

Have just joined up and have already had more surveys than any other site , really recommend it enjoying myself 🙂

25 de marzo de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Good while it lasted

I used this place to do surveys for close to two years. I literally went from doing heaps of surveys a month to none in months because I just get screened out. Was alright while it lasted but I'm not wasting my time just to get screened out for EVERY single survey.

10 de marzo de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Trouble loading surveys…

Some trouble with the surveys I could have had over $20 by now but 2 or 3 of the surveys did not load on the laptop at all and they did load on my phone very annoying Ive had some decent amounts but missed out on them

8 de marzo de 2022
Opinión espontánea
Logotipo de Octopus Group

Respuesta de Octopus Group

Hi Steven, it is probably worth noting that we don't write the surveys. That doesn't help you complete them but at the same time that element is not something that we can control.

Valorada con 4 estrellas sobre 5

I have earned $39 in the last 4 months

I have earned $39 in the last 4 months. There are some annoying things like you get screened out, but that is every survey company. I earned almost $10 a month, in the last 4 months and I am not quick to get on to the surveys. Usually I do them when I am having a cup of coffee, on average they take 20 mins, some more, some less and it pays well for each survey. I tried a few different survey sights and octopus is by FAR the best!

17 de febrero de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Not bad, not great.

Overall, the amount per survey is great for the time spent, it's much higher than a lot of other providers and I get enough to claim $20 a week. Though, can I suggest, the claiming is pretty substandard. Only because my phone is cooked and text messages sometimes don't send (again, my phone, my problem, but its inconvenient). Might I suggest a two factor authentication where I get an sms and put in the code.
Other than that, they're pretty great.
Update: Changing to 4 stars because overall the amount of surveys and amount per servey is fantastic.

7 de febrero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

TRY TO STEAL MY IDENTITY INFO!!!

I TRIED SO HARD TO SAVE UP TO $100 AND NOW THEY ASKED ME FOR MY ID AND MANY OTHER ID RELATED DOCUMENTS!!!

GET AWAY FROM THIS HILARIOUS COMPANY!!!

2 de febrero de 2022
Opinión espontánea
Logotipo de Octopus Group

Respuesta de Octopus Group

It is likely that your account has been flagged as needing proof of identity before a financial transaction can be made. I'm sure if everything is legitimate your redemption will be processed like the other $4 million of redemptions processed last year.

Valorada con 1 estrellas sobre 5

I can't log into my account

I can't log into my account, when I tried to reset my password, it says that my account is unsubscribed! I have 22$ to redeem, is it some kind of scam or what??

Replying to your reply: I have 4 different numbers, why can't I create an account! also, each account is handled by each member of my family! How does it create a problem!?

14 de enero de 2022
Opinión espontánea
Logotipo de Octopus Group

Respuesta de Octopus Group

You have created 4 accounts this is against our membership policy, each account has differing details.

Be aware: Your fraudulent activity started this.

Valorada con 1 estrellas sobre 5

I just got screened out / kicked out of…

I just got screened out / kicked out of a survey, mid-survey. It's disappointing because I gave them my time and my answers were 'successfully recorded' but I have not been paid. It's a waste of time. No guarantees.

5 de enero de 2022
Opinión espontánea
Logotipo de Octopus Group

Respuesta de Octopus Group

Hi Ava, if you think the survey has incorrectly screened out your survey then please contact support@octopusgroup.com.au so that we can chase the client up for you. This is one of the big reasons we are independent of the actual surveys.

Valorada con 1 estrellas sobre 5

DONT TRUST OCTOPUS GROUP

No one I've spoken to has had a good experience with octopus group. They're full of lies and i keep getting screened out and NOT being paid for a single thing. I've been waiting 1 month and I've only received 2 polls (which I was screened out of).
Also look at their replies to bad reviews theyre condescending and nasty. They MUST write all of their own good reviews because the good reviews are all full of lies. Street bees is a far better alternative. Just send pics of what you're eating and sometimes a receipt and they pay you through pay pal. I dont know if its pc friendly but I have it on my phone!

3 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Overall great experience

Overall great experience, helpful support staff, high paying surveys. I would like slightly more survey opportunities, but there are still enough surveys to do to quickly add up to the cashout threshold.

20 de diciembre de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

Generally a good survey provider that…

Generally a good survey provider that actually pays and yes it takes upto a week for the funds to show up in your account.
One issue I feel can be fixed is if you get a notification on your phone for a survey and proceed to open it, in the app it does not state if you need to be on a Laptop/Desktop then when you do start the survey it then states you need to be on a Laptop/desktop. When you try to do the survey on your Laptop/Desktop your will always be screened out. This has happened a couple of times and the most recent was a Bites of Happiness survey which claimed I was sharing my device with someone else.
Otherwise this is a really good survey platform.

11 de diciembre de 2021
Opinión espontánea
Logotipo de Octopus Group

Respuesta de Octopus Group

We totally agree, one of the many things that is on the list for the app is to display the platform the survey is expected to be taken on.

Valorada con 1 estrellas sobre 5

Stay Away From These Guys.

Stay Away From These Guys.

Inferior survey site advertising itself as the best-paying Surveys available to Australians. Having tried multiple websites similar to theirs, I can tell you to ignore their poor attempt at marketing because it is simply not a true statement.

They also refused to pay me as I had changed my mobile number and according to their customer service, it is suspicious to do so. I was then asked to send a bank certificate and photo ID, and when I refused to do so, my account was frozen, and the $20 I had earned was gone.
The customer support team was rude and full of attitude about the whole situation, and I'm now doing some further investigating to see what they do with the data they collect as it's a super shady site.

Edit: Lol, caught doing what? I'm with you on fraudulence shouldn't be rewarded. It's what inspired me to write this review. Pretty sure they write most of the positive reviews here; I strongly advise not to use them

26 de noviembre de 2021
Opinión espontánea
Logotipo de Octopus Group

Respuesta de Octopus Group

You were caught and your fraudulence can't and won't be rewarded.

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