Octopus Group Opiniones 

155
•
TrustScore: 3 sobre 5

2,8

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Can be a waste of time, but they pay reliably. Prepare to answer the same question 50 times over and over and over again. Prepare to constantly be screened out after 5 minutes and getting paid 5 cents... Ver más

Valorada con 1 estrellas sobre 5

I’ve been offered my first survey of $3.92 for a estimated 14min survey. That works out significantly below minimum wage for your time and it will likely take me a lot longer than 14 minutes for the w... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

This company can improve by going into liquidation. Information thieves and frauds. Don't waste your time, you would get more achieved by mopping your floor or watching paint dry. BEWARE of... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've been a member of Octopus for 5 years and never had an issue, I really don't understand the hate on here. They always pay on Mondays and their rewards are the best per hour of any survey sit... Ver más

La empresa ha respondido

Información sobre la empresa

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 657650194

  1. Plataforma de colaboración online

Información proporcionada por diversas fuentes externas

We are shaking up the panel industry in Australia. Your time is valuable so we provide the best cash return for it, double the other providers, sometimes more.


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

155 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 60% de las opiniones negativas

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2,8

Todas las opiniones

(155)

21 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

best survey site i've used before

Octopus is very very good. I never leave reviews but this company i felt as if i had to leave one because they are exceptional. I've tried multiple other survey sites and none compare to this one. Yes, you need at least $20 to be able to cash out, but you can earn this fairly quickly by putting in some extra time at the end of your day to complete one or two surveys. They even pay you 5c if you're screened out (which is annoying but that's still more than other providers) and you can earn up to $16 an hour i think it is by simply just doing surveys. overall it's great for a side hustle and i highly highly recommend octopus group to anyone looking to make some extra cash.

22 de noviembre de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

One of the better survey website

Excellent support provided to remind me that I have left email survey notifications turned on. Quick resolution for fixing my account information. Thanks for the note-to-myself reminder. Have not tried to cash out any survey payment. Surveys could definitely be worth more than what they currently pay for the amount of time spent.

12 de noviembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Refusing to pay unless provide personal ID

You cannot redeem any rewards unless you send them a photo of your personal ID. This was not mentioned when signing up.

Their customer service also sent emails with incorrect grammar, further leading me to believe that this survey site is a scam.

I would never recommend this website.

The day I went to redeem my $70+ you sent me an email of accusing my account of being fake. Where does this money go, when you decide that a new member is no longer verified?

As for the incorrect grammar, this was in a direct quote from the terms and conditions provided in the email in quotation marks. When the terms and conditions don’t make grammatical sense, then there is a valid cause for concern. Asking for personal ID before redeeming money after hours of doing surveys AND making money for you, appears to be a fraudulent process.

22 de octubre de 2021
Opinión espontánea
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Respuesta de Octopus Group

This was a special process just for you, cause you're extra special. As for grammar mistakes, that screams scam! Everyone who speaks a language has perfect grammar in that language, everyone knows that.

Everyone that considers signing up please reconsider because, believe it or not, we occasionally make grammatical mistakes in the thousands of emails we respond to!

Valorada con 5 estrellas sobre 5

Octopus Group is the best!

Octopus Group is so good. I started Octopus group after being recommended by a friend and in the 1 month and 3 weeks of casually doing surveys I have redeemed $135. People giving bad reviews don’t know how these survey providers work, you do get screened out from some surveys but waaayyy less then other providers. It is completely safe to transfer money out straight to bank account even if it does take a couple days.

The dashboard is easy to understand and most surveys aren’t completely boring. I have had experience with 5-6 other providers and OG is by far the best. Anyone reading this review tossed up on whether or not to start doing it 100% yes. I have 4 friends I got to start doing it and we have made $250+ Combined with little work.

20 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Octopus group is the best survey…

Octopus group is the best survey website in Australia. The survey pays really well compare to the other survey site. I never have any issues with the survey or the payment. When I have an issue, I usually email the support email then the issue is fixed. I highly recommended this survey site.

15 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Octopus Group is a legitimate survey…

Octopus Group is a legitimate survey provider, and they do have the highest payments for surveys. Two to five times higher than if you take the same surveys elsewhere. Yes, you will get screen out of surveys anywhere you take surveys. Since I've used them back in July their highest paying survey was $40 for an hour. They have been quite the past month or so though with survey invites.

5 de septiembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

A load of Crap & a waste of time.

Their technology is crap & they just keep blaming it on you. This is what it says & stays there for ever

"The survey provider has identified this survey as Technology Issue.Technology issue means the survey identified a technology based validation failure.

This could be many things, accessing the survey out of country/VPN usage are just some of the possible reasons.

Further info on statuses is available from Help/FAQs > Status Explained.

Updating your status.... Please wait a sec".

I received 6 emails saying " we have a survey ready for you" and the above message displayed every time I attempted. Just a waste of my time.

20 de agosto de 2021
Opinión espontánea
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Respuesta de Octopus Group

Each time a survey is taken the survey tool attempts to determine if the participant should be allowed to continue. There are numerous checks that the clients undertake to determine this in order to catch those that try to undermine the process. If these messages have been received multiple times then it is likely to be a specific user setup that is being identified.

Valorada con 1 estrellas sobre 5

Absolute waste of time

Absolute waste of time. Always kicked nearly at end of survey 9/10 times. To get $20 be prepared to waste days on this! Total scam
Don’t waste your time!!!

13 de agosto de 2021
Opinión espontánea
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Respuesta de Octopus Group

If you are terminated at the end of the survey you need to let us know via support@octopusgroup.com.au so that we can go back to the client that was running the survey to find out what the story is. We don't get paid if you don't complete the surveys so it is totally in our best interest to members completing surveys.

Valorada con 1 estrellas sobre 5

Still negatives

I recently wrote a negative review on not being paid. A standard answer was received with no helpful information at all. I have followed all the steps advised with no positive result. I was told to contact the support center…that does not exist… could you please help me redeem the money you promised me

13 de agosto de 2021
Opinión espontánea
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Respuesta de Octopus Group

If you contact support@octopusgroup.com.au they will help you. Unfortunately we can't help you from here as "Mary" is not enough to find your account and this is a public forum so it would not be appropriate to support you here. We have thousands of redemptions being processed every week so for the most part people are pretty happy. The support centre can be found at support.octopusgroup.com.au

Valorada con 5 estrellas sobre 5

I take back what I said

It’s been over a week still haven’t received a payment for a few surveys I have done is this a scam or what? Seems like a waste of time to me.

#EDIT I am satisfied with this service they are actually legit and do pay. It takes over a week to receive funds but they do pay you for your time thanks OctopusGroup

31 de julio de 2021
Opinión espontánea
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Respuesta de Octopus Group

Even though we do the redemptions weekly it can take 3-9 days to appear in your bank account. The process timing is bullet pointed in your confirmation email. If you submitted the request anytime from last Sunday to Saturday it will go into this week's bank run.

Valorada con 1 estrellas sobre 5

Not happy

Not happy. Most surveys you are screened out from and recently 3 surveys have asked for half the survey questions before screening you out, so essentially they are getting information and time from you without paying you for your time! Very cheeky and very frustrating for the people who put in time to get paid. You should not be asking for survey questions if you don’t plan to pay your customers!

29 de julio de 2021
Opinión espontánea
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Respuesta de Octopus Group

We don't actually get paid a cent if you are not paid for your completed surveys. If you feel you have spent an excessive amount of time before screening out please contact support@octopusgroup.com.au , from there we are able to go back to the client responsible. It is in our best interest to make sure all our members are heard.

Valorada con 4 estrellas sobre 5

So far so good

A few days ago I came across octopus group surveys. A little sceptical of what I read I signed up. Since 2012, I have been a member of numerous survey companies including myopinions, pureprofile, myview and a few others. While the majority of the above mentioned, pay ok, most of them pay about $1.50/15 min. Furthermore some take a long time to pay out. I can honestly say I've been impressed by the larger incentives involved. The amusing side of trustpilot reviews, especially some on here, seem to complain a lot about been screened out halfway through. In my several years of experience with surveys, if you rush, give conflicting answers, etc you will be screened out. I know from personal experience. Sometimes I get very mouse happy clicking away before too long, I don't realise I've rushed, and I get screened out. Personally about 3% of surveys are problematic. When you take the time and actually read the survey, you get the end result. So far since joining octopus, I've had all of 5 surveys. Of those 5 surveys, I was screened out of 2. It all comes down to the target group. Simples! 😉. I just wish people would stop badmouthing a company simply because they get screened out of a survey. So far I am pleasantly impressed with this survey company, and I'm sure in time, Octopus groups surveys will be the go to for making some quick pocket money. Just give them a chance before belittling a new company. (& No I do not work for octopus group, I am a level 8 Google guide who takes pride in his reviews on the internet). Should any issues arise in future I will be sure to note it here. But so far so good keep up the excellent work octopus group!

22 de junio de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

Need help

Need help, did survey on drinks and didn't get paid after I successfully completed it. I have been liking Octopus thus far.

18 de mayo de 2021
Opinión espontánea
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Respuesta de Octopus Group

Hi Ben, best if you contact support@octopusgroup.com.au
They'll be able to chase it up for you.

Valorada con 4 estrellas sobre 5

Notification of surveys

I find it really good except a couple of issues.
1. Always get screened out
2. Can't work out why I don't get notification on my phone screen like I used to. Have to go into app to see if I have a survey..

21 de marzo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

I won $448 survey BUT they are not will to give me that!

I won $448 survey, fair and square! They make the mistakes but not rectify it quick enough and I got that $448 in all honesty!!! And they not giving me what I got in all honesty! That just lack common sense!!
YOUR MISTAKE NOT MINE!!!

23 de diciembre de 2020
Opinión espontánea
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Respuesta de Octopus Group

Yes and as it is a mistake it has been fixed. You were paid for the time you spent on the survey.

Valorada con 4 estrellas sobre 5

There alright in general they do pay however

There alright in general however they take to long to pay out on some surveys I took a survey for like $24.60 or something thinking ok it'll pay with in a week as they were still collecting peoples response and then the advertisers had to verify that u completed it that was on the 1st of December that I completed it its now 20 days later and no credit has been given be surprised if I ever see a cent of the promised incentive to be honest its been that long however in saying that they have paid me multiple times and I'm expecting another payment today however they should really advise people of time frame so that people know how long to expect on last email they couldn't even tell me when it'll be completed because it was still live on site collecting additional responses that's my only complaint is if they need the survey company to verify it expect it to take ages im still waiting

20 de diciembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Just your standard false advertising scam.

Yes they promise high paying surveys but 9 times out of 10, if the amount is over $2 you will get screened out and that's after you've wasted time answering half of it. You will most likely get the low paying surveys. When you get screened out you get 5c for your trouble. They promise you the big bucks between $5 - $10 but you only really get 5c. Feels like false advertising to me. You can almost guarantee you will get screened out of the high paying surveys after they've got all your information. It's just like all the other scams.

17 de diciembre de 2020
Opinión espontánea
Valorada con 3 estrellas sobre 5

Plenty of surveys

Plenty of surveys, but you waste a lot of time answering questions and then half way through you discover you're not actually eligible for them. A waste of time for some. The survey should be paid from the time you start, not halfway through when you've spent minutes answering questions only to find out you're not eligible. A bit scammy

18 de octubre de 2020
Opinión espontánea
Valorada con 2 estrellas sobre 5

Rude, payment issues, screened out

I've used them for years. Yes, you can make money and they pay more than most however, customer service is the rudest of any business I have ever dealt with.

Numerous surveys screen you out and waste your time.

Mostly, not as good as other sites.

7 de octubre de 2020
Opinión espontánea
Logotipo de Octopus Group

Respuesta de Octopus Group

As owner of Octopus Group, I'd be happy to investigate all the correspondence you've encountered. The support team should be aiming for high standards. Please send me a note via escalations@octopusgroup.com.au and I'll investigate.

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