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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My daughter had broken the screen on her Laptop, so I got in touch with my insurance who organised for it to be sent to ologic, 10/10 service! This is the second time she has damaged her laptop and no... Ver más

Valorada con 5 estrellas sobre 5

Booked a repair of my visual impaired sons laptop through sky protect. They repaired the hdmi port and replaced caseing without formating any of his special visual impairment sofrware. It looks brand... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service. Sent my son's laptop for repair as it had stopped charging. Returned in under a week fixed and working perfectly. Really well packaged for return delivery. Cannot fault this comp... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Happy with repair, I didnt exactly know what was wrong with my laptop but Ologic fixed it plus gave me a new plug for my laptop. The communications was spot on with photos being updated to having a tr... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de reparación de computadoras
  2. Fabricante de hardware para ordenadores
  3. Servicio de reparación de teléfonos

Escrito por la empresa

If you rely on your laptop, mobile phone, or tablet and the worst happens to it, you’ll want to know the repairs are being handled by experts. Established in 2003, Ologic provides a dedicated specialist technology repair service to the insured and warranty markets. Since those early days, we’ve grown to process over 100,000 claims per year. This makes us the largest independent technology repair company for the insured marketplace – something we put down to offering exceptional levels of service to all our clients. As a professional repair company, you can be sure that your claim will be handled by a skilled team of highly experienced engineers. We take the time to conduct a thorough investigation of any technology that comes to us, while all of our repairs are completed to the highest possible standard.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

259 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Very impressed with the service which…

Very impressed with the service which was through my insurer D&G. Samsung tablet bent in middle and cracked at back. DPD picked up thursday and tablet was back with me saturday as good as new. Very grateful I took out the insurance and would happily recommend. Worst thing was the short notice given by DPD for the return (<2 hours) but other than that, perfect.

10 de julio de 2025
Opinión espontánea
Logotipo de Ologic

Respuesta de Ologic

Good afternoon, thank you for the review, we're happy to hear you found our service easy and to your expectation :)

Valorada con 5 estrellas sobre 5

Brilliant service received no hassle

Brilliant service received no hassle, kept me informed along the way. Would highly recommend. The personal touch in the return was really appreciated. Thank you

11 de julio de 2025
Opinión espontánea
Logotipo de Ologic

Respuesta de Ologic

Hi Michelle and thank you for the kind words and a lovely review! You know where we are if you need us! Regards, Ologic

Valorada con 5 estrellas sobre 5

A lesson in delighting the customer!

The laptop I sent for repair has been returned quickly and in as-new condition. A note clearly explaind whats been done, it's been cleaned as well as repaired and the secure/sturdy packaging had a cute little note on it and some sweets were included! I know this isn't a deal breaker but it was a smart little sweetener that made me smile and ensured a good review! Can't fault them! Friendly and professional service.

8 de julio de 2025
Opinión espontánea
Logotipo de Ologic

Respuesta de Ologic

Hi Lisa, thank you for taking the time to write this review. We are glad to hear you are satisfied with our service, this is exactly what we strive for :)

Valorada con 5 estrellas sobre 5

Can not believe how good this company…

Can not believe how good this company is. In this day and age it’s a pleasure to come across one as professional as this. My iPad was picked up promptly and I was given the exact day for this to happen. Now this iPad had been used by my grandson, we are unsure of the story we got from him. 😂he placed a pizza box next to it and it melted , 😂somehow I don’t think so. Looked like someone had sat on it. They repaired it within a week.. well when I say repaired they delivered a replacement without any bother. I could not fault them in any way.

3 de julio de 2025
Opinión espontánea
Logotipo de Ologic

Respuesta de Ologic

Hi Linda, thank you for the review and the kind words, we understand what kids can be like, we're glad to hear you found our service to your satisfaction. :)

Valorada con 5 estrellas sobre 5

Good communication

Good communication, clear instructions, fast service 😊

1 de julio de 2025
Opinión espontánea
Logotipo de Ologic

Respuesta de Ologic

Many thanks for your review! Glad we could help :)

Valorada con 5 estrellas sobre 5

The best service I’ve ever received

The best service I’ve ever received - had a cracked MacBook screen and it was picked up, repaired and delivered back in less than a week. Super easy to track with their app, and they’d cleaned the machine and packaged it with obvious care and attention. 10/10 couldn’t recommend them highly enough!

28 de junio de 2025
Opinión espontánea
Logotipo de Ologic

Respuesta de Ologic

Hi, thank you for taking the time to write a review, we're glad to hear you found the process smooth and to your satisfaction :)

Valorada con 5 estrellas sobre 5

Really easy process

Really easy process. Forgot to turn iCloud back up off but they talked us through it and carried on with little time impact.
Well communicated throughout

23 de junio de 2025
Opinión espontánea
Logotipo de Ologic

Respuesta de Ologic

Hi Daniel, thanks for the review, glad we could help :)

Valorada con 5 estrellas sobre 5

Absolutely amazing repair service

Absolutely amazing repair service! Was kept informed all the time and response time was almost immediate. Was posted, fixed and returned within 8 working days! Was amazingly well packaged when it was returned.

25 de junio de 2025
Opinión espontánea
Logotipo de Ologic

Respuesta de Ologic

Hi Amy, thank you for taking the time to write a review. We pride ourselves on our customer service, and this is exactly what we strive for. Glad to hear everything was to your standard :)

Valorada con 5 estrellas sobre 5

5* service! Definitely recommend

The most stress free repair I've encountered. 7 days was all it took for me to report the repair, have it collected, repaired and returned to me. I was kept up to date on the progress with the easy to use app. Cannot fault the service.
Extra * for the little packet of sweets in the returned parcel.

21 de junio de 2025
Opinión espontánea
Logotipo de Ologic

Respuesta de Ologic

Hi Stacy and thanks for the review! We appreciate the time taken to write, and are so very glad that we could help !

Valorada con 5 estrellas sobre 5

Really impressed by this service

Really impressed by this service, I have sky protect and my son’s iPad screen got smashed. I rang them on the Monday, DPD collected the iPad from my house in Belfast on the Thursday, iPad was fixed and sent back via DPD on the following Thursday and I received it on the Monday. 2 weeks from the initial phonecall to having it back with me impressed me as it had to go overseas. To top it off it arrived with a little bag of haribo which my 5 years old will be delighted with. Thank you so much!

2 de junio de 2025
Opinión espontánea
Logotipo de Ologic

Respuesta de Ologic

Hi Francesca, thank you for the review, this is much appreciated, we're glad to have been of assistance and happy you found our service to be up to your expectations.

Valorada con 5 estrellas sobre 5

Wow! Exceptional service!

Wow! What exceptional service! Especially now in these days of usually poor customer service. I had a headset that needed a repair under warranty. It was such an easy process to install the Ologic app and track my repair from start to finish. DPD collected and returned it quickly. The whole repair and return was completed in 3 short days. I received my device well packed with a lovely personalised letter and sticker with a lovely note and even sweets! Thank you so much to Scott and Gary the technician and engineer. Highly recommended service!

6 de junio de 2025
Opinión espontánea
Logotipo de Ologic

Respuesta de Ologic

Hi Mrs. Mote, Thank you so much for the kind words! We're happy to hear you found our service straight forward and to your standard. I'll be sure to pass your thanks on to the team :)

Valorada con 5 estrellas sobre 5

I took my Laptop in my Mac in for…

I took my Laptop in my Mac in for Repair and I could not believe how fast it was to come back to me but the only thing I didn't get replaced was the Battery

30 de mayo de 2025
Opinión espontánea
Logotipo de Ologic

Respuesta de Ologic

Hi Aaron, thank you for the review, if you have any outstanding issues, please don't hesitate to contact us

Valorada con 5 estrellas sobre 5

Speedy and Great quality repair

Fantastic repair from Kevin and Gary, sent-> repaired-> returned within the span of 3 days and with no faults.

24 de mayo de 2025
Opinión espontánea
Logotipo de Ologic

Respuesta de Ologic

Thank you for the review, we are delighted to hear this, glad we would meet your expectations :)

Valorada con 5 estrellas sobre 5

Wow what a service

Wow what a service. Had 3 devices fixed over the past 5 years really top class professional service always rapid response over email,text has my last device TABLET sent screen replacement done and returned with in a week would 100% recommend

22 de mayo de 2025
Opinión espontánea
Logotipo de Ologic

Respuesta de Ologic

Hi Paul, wow indeed! So very glad that we have been able to help you again, we like to make our customers this happy, glad that we could. Regards, Ologic

Valorada con 5 estrellas sobre 5

Ologic were great to be honest

Ologic were great to be honest, professional, helpful and did a great job with my repair . They even put a little bag of Haribos with my item ❤️. Which I found cute.
So thank you for your service

16 de mayo de 2025
Opinión espontánea
Logotipo de Ologic

Respuesta de Ologic

thank you for the review Marie! So glad we could achieve our aims and get this sorted for you :) Ologic

Valorada con 5 estrellas sobre 5

Ologic were amazing

Ologic were amazing. My laptop suffered a fault with the screen and I didn't know what to do.
Once Ologic looked at it they fixed it within a week! Very trusted and I'd definitely use their services again in future!

3 de mayo de 2025
Opinión espontánea
Logotipo de Ologic

Respuesta de Ologic

Many thanks for the kind words, this is what we strive for, so glad we could help :)

Valorada con 5 estrellas sobre 5

Repair made through Domestic and…

Repair made through Domestic and General they have done a superb job and my ear phones are like new.

They kept me up to date through every process of the repair through their own app and the repair was very quick.

2 de mayo de 2025
Opinión espontánea
Logotipo de Ologic

Respuesta de Ologic

Thank you for the review Zeeshan! Much appreciated and glad that we could help :)

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