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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Mark was really helpful with advice after someone rear ended my work van. I was nervous about having to miss work while the van was being repaired, but the company handled everything from dealing with... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Inflated hire rates which the insurers will not pay! Be ware you are liable for these ridiculous fees

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Following a car accident (non fault) I was,being messed around by my insurance, as I have a relative that works at Winns, I used them, following my initial contact I had,a hire car within a couple of... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Someone hit my car whilst I was parked up and OnHire were recommended to me. From start to finish they were great, everyone I spoke to were very nice and helpful. I was put into a hire car straight aw... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de business-to-business
  2. Mantenimiento y reparación de automóviles
  3. Servicio de automóvil

Escrito por la empresa

On Hire Limited is a market-leading, nationwide supplier of replacement vehicles and repair management solutions to victims of road traffic accidents. We pride ourselves on ensuring your clients receive a high quality, like-for-like vehicle, and an efficient repair service with an unrivalled customer experience.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

43 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,1

Todas las opiniones

(43)

33 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent Service!

Excellent service and the staff were extremely helpful and professional. My vehicle and the hire vehicle were both picked up and dropped off right to my front door. The communication throughout the process was fantastic. I would highly recommend!

18 de julio de 2025
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Hi Kiera,

Thanks for the 5-star rating and positive feedback.

Best wishes,
The On Hire Online Team

Valorada con 5 estrellas sobre 5

Quick and Easy

I got a hire car from this company while mine was being repaired, they were quick to source a vehicle and even let me change to another one as i wasnt fully comfortable in the first vehicle provided. Good customer service.

7 de julio de 2025
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Hi Lauren,

Thank you for the top rating.

We're pleased to hear you found our services good and helpful.

Best wishes,
The On Hire Online Team

Valorada con 5 estrellas sobre 5

My brother had an accident and we…

My brother had an accident and we referred him to On Hire and they looked after him fantastically.He was nervous at the start but they made the whole experience easy.

12 de septiembre de 2025
Opinión espontánea
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Respuesta de On Hire

Hi Mr Rollings,

Thank you for the 5-star rating and wonderful feedback about our services.

We're pleased to hear our team assisted you well.

Kind regards,
The On Hire Online Team

Valorada con 4 estrellas sobre 5

Great seamless service

Great seamless service .

My car was hit when it was parked and unattended, from the moment I dealt with On Hire nothing was too much trouble. I off hired as I was going on holiday and as soon as I returned a new hire car was promptly delivered. Service has been fantastic and it has taken all of the stress and worry out of the situation. The hire cars I have been provided with have been great , clean and lovely to drive. Great company and would highly recommend anyone who is unfortunate to be involved in an accident to use On Hire.

30 de octubre de 2025
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Hi,

Thanks for taking the time to rate our services.

We're pleased to hear our team assisted you well.

Best wishes,
The On Hire Online Team

Valorada con 5 estrellas sobre 5

Onhire made my accident experience a…

Onhire made my accident experience a pleasure!

I hope not to have an accident again but if do i will certainly use Onhire again!

21 de mayo de 2025
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Hi Glen,

Thanks for the top rating!

Kind regards,
The On Hire Online Team

Valorada con 5 estrellas sobre 5

Great from start to finish

Someone hit my car whilst I was parked up and OnHire were recommended to me. From start to finish they were great, everyone I spoke to were very nice and helpful. I was put into a hire car straight away and my car was directed to an repairer (Gillibrand ARC) whose workmanship was second to none.

16 de julio de 2025
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Hi Craig,

Thank you for the top rating!

We're pleased to hear our team assisted you well.

Best wishes,
The On Hire Online Team

Valorada con 5 estrellas sobre 5

I had my Skoda damaged in a Lidl car…

I had my Skoda damaged in a Lidl car park, no witness only my wife in the car when the driver of the vehicle who bumped me drove off, i called Winn's as they deal with none fault claims and they assist very professionally liaising with Lidl and obtaining CCTV footage and tracking down the vehicle that caused the damage to my car, from there on the claim went very quick and at no costs to me, a hire car also provided which was brilliant, great communication also and repaired perfectly by the garage they sent me to Gillibrand in Blackburn, overall extremely happy

5 de septiembre de 2025
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Hi Paul,

Thank you for the 5-star rating and wonderful feedback regardin our services.

We're pleased to hear our team assisted you well.

Best wishes,
The On Hire Online Team

Valorada con 5 estrellas sobre 5

Very Quick and efficient service

Very Quick and efficient service. Thank you

1 de octubre de 2025
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Hello Andy,

Thank you for the top rating and positive feedback.

Kind regards,
The On Hire Online Team

Valorada con 5 estrellas sobre 5

I contacted On hire regarding a bump i…

I contacted On hire regarding a bump i had in my car.
The lady who i dealt with was very friendly and really helped me when registering my claim.
I will defiantly use this company again and thanks for putting my mind at ease when i was feeling stressed.
Thank you.

28 de octubre de 2025
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Hello,

Thank you for the 5-star rating and positive feedback about our services.

We're pleased to hear our team put you at ease!

Best wishes,
The On Hire Online Team

Valorada con 5 estrellas sobre 5

Five Star Service

Excellent service provided, they arranged a replacement vehicle for me, dealt with my repairs and had my car delivered back to me and the replacement vehicle collected once everything was finished. The standard of repair was 1st class, would highly recommend.

29 de octubre de 2025
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Hi Brian,

Thanks for the top rating and wonderful feedback.

Kind regards,
The On Hire Online Team

Valorada con 5 estrellas sobre 5

On Hire Team

The On Hire Team were very helpful. Very quick to answer questions and were very reassuring.
Would recommend them.

1 de marzo de 2025
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Hi,

THanks for the 5-star rating.

Best wishes,
The Winns Online Team

Valorada con 5 estrellas sobre 5

The team at On Hire are always friendly…

The team at On Hire are always friendly and helpful. They are always quick to reply to emails and provide an efficient service.

28 de octubre de 2025
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Hi Emma,

Thanks for the top rating.

Kind regards,
The Winns Online Team

Valorada con 1 estrellas sobre 5

This company

Fraudulent Company alongside Winn Solicitors! I cry every day! They forced me to take a hire, promised I will not pay and for a standard bmw 320 they charged £400 (plus additional charges) per day. The hire cost for under a month was £15,000. Third party won’t pay and now they taking the money from me. I have now lost my house, and I’m going through a divorce because of Winn and On Hire. Please don’t make the same mistake I made by using Winn Solicitors.

22 de septiembre de 2025
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Good Morning Wes,

We're sorry to read your negative review, however, as previously advised, we are unable to locate your file using the information you have provided.

Can you please provide us with your reference number so we can look into this?

Kind regards,
The Winns Online Team

Valorada con 1 estrellas sobre 5

Worst service ever by a company

I have now waited two days to receive a replacement car and still waiting the service is a disaster

1 de julio de 2025
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Dear Andrew,

We received your claim on 30/06/2025, but waited for your confirmation on the garage before proceeding. Once confirmed, we arranged the hire at 9:40am on 01/07/2025, and the vehicle was delivered by 6:00pm the same day.

If you'd like to discuss this further, we're here to help.

Kind regards,
The Winns Online Team

Valorada con 1 estrellas sobre 5

🚨 Caught in a Credit Hire Trap

🚨 Caught in a Credit Hire Trap – My Experience with OnHire 🚨

I never thought I’d be writing this, but my experience with OnHire has been a nightmare. I hope sharing my story helps others avoid the same trap.

📌 What Happened?
• In May 2024, after a non-fault accident, my insurer referred me to Winn Solicitors, who arranged a replacement vehicle through OnHire.
• I was never told that this was a credit hire agreement or that I could be personally liable for the costs.
• Later, I found out that a contract had been signed in my name—without my knowledge or consent! 🚨
• The actual rental cost from Enterprise was £900 for 14 days, but OnHire billed the third-party insurer over £9,000 under a credit hire claim!
• The forged documents in my name showed an 80-day rental at over £400 per day, even though I never agreed to it!

⚠️ What They Didn’t Tell Me:
1️⃣ The rental charges are extremely high, much more than standard rental companies.
2️⃣ If the third-party insurer refuses to pay, I could be personally liable for thousands of pounds!
3️⃣ I never agreed to any contract, but my name and signature appeared on multiple agreements.

30 de mayo de 2024
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Good Morning,

We're sorry to read your negative comments and hope to clarify them.

We want to make you aware that all the costs that are incurred on the client's behalf will be recovered back by us. We then look to take out a no win, no fee agreement which would cover us and yourself as the client, for our costs if our claim does not win. However, there must be no breach of the agreements, which would only be caused by the client, e.g., non-cooperation or fraud.

Documents would never be forged by us. We read you a legal script on the first initial call you had with us, which you agreed to verbally. if you hadn't agreed to this, our services would not have gone ahead.

Insurance rates apply on every claim that we deal with. As you are not utilising your policy, this means they will be typically higher.

Lastly, every hire agreement covers you for up to 80 days. Sometimes, hire periods can be as long as this, but this doesn't mean we are recovering back 80 days of hire as this would be fraudulent and not how our company operates.

If you wish for further clarity or assistance, please contact us.

Kind regards,
The Winns Online Team

Valorada con 1 estrellas sobre 5

On hire never use

What can I say about this fraudulent company
along with Winn solicitors. I phoned up marshmallow insurance company after a accident which was 100% the other parties admitted liability and someone told me I must hire a car or I will lose my option to hire one later they kept putting me on to different people. As I was no well at that time going through chemo I wasn’t 100% but they just kept talking. They said i signed a contract with them. But signature on the contract was not mine. This happened all within a couple of hours after the accident so they say. Stephen gold. You can look anything up from my name

23 de diciembre de 2024
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Good afternoon Stephen,

To make you aware, none of our clients are ever required or forced to take a hire car unless it's necessary. We look to ensure that our clients experience no disruption following their accident and that they are able to drive a like-for-like vehicle.

It's important to note that if hire is accepted later in the claims process, it can be more challenging to provide a hire car, as it may indicate that you've managed without one, which can lower the likelihood of our recovery process. However, there are some mitigating factors which we can discuss with you if you wish

Additionally, these agreements are only accessible to you and us, so we’re unclear about who else could have signed them.

Your case is closed, so if you require any further assistance, please contact us and we are happy to assist.

Kind regards,
The Winns Online Team

Valorada con 1 estrellas sobre 5

Absolute fraudsters!!!

Absolute fraudsters!!!
They work with Winns Solicitors to intimidate and commit fraud. They are sueing me for 50k for a month's car hire I never had. I can't wait for court and a fraud team to close these people down. You want a war, well one its coming!. By the looks of these reviews, I'm not the only one you are committing fraud. I have downloaded these reviews as part of my defence.

29 de septiembre de 2024
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Hello Mr Lake,

We are sorry to hear that you are unhappy with our services.

Winn Group is made up of Winn Solicitors and On Hire and we work together to provide essential services to victims of non-fault road traffic accidents.

We are fully authorised and regulated and would never commit fraud.

We enter into an agreement with our clients which requires their ongoing cooperation and assistance so that we can settle their claim successfully at absolutely no cost to them.

Our agreement contains terms and conditions relating to a situation where a client does not cooperate.

Kind regards,
The Winns Online Team

Valorada con 1 estrellas sobre 5

Are you having a laugh

Are you having a laugh. Partner admitted a slight accident with a neighbours vehicle who may I add parked outside my house when he had off road parking facilities (I'm sure his policy doesn't state on street parking overnight when purchasing) he had a courtesy car from you less than 4 weeks and cost was 7.3k ? Are you delusional. Repair was 4.5k it was a broken reg plate and grill nothing else car was in fine working order otherwise quote he had was 1.4k but we proceeded through insurance now being taken to court for 15k through sister company Winn Solicitors. No insurance would pay out that in their right mind . Frauds through and through you should be ashamed of yourselves. This is going to Martin Lewis , Daily Mail and whoever I can write to. His car isn't even worth that much . Four weeks to repair a license plate that needed screwing back on a grill . Get Fxxked you're worse robbers than Keir. Oh and your dates are totally wrong on day of incident

23 de agosto de 2024
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Hello Kelly,

We're sorry to see you are dissatisfied with our service.

However, we are FCA-regulated and committed to maintaining standards of professional practice. We follow the legal and regulatory processes required when making a claim and take exception to your assertion that we do otherwise.

As this is not your claim, we will not be making public comment on someone else's claim.

Kind regards,
The On Hire Team

Valorada con 1 estrellas sobre 5

The Sister Company to WINN

The Sister Company to WINN, complete Ambulance chasers!!!! Where to start, please read other comments, I wish I had! How low can a company be, to have a staff member google where you are, and 'assume' the hospital close to you is where you attend for your medical condition. when most Doctors have never heard of my condition. The bodywork company they initally chose had to be changed as they wouldn't return the vehicle to me......Odd how I, being disabled, couldn't get a call back from them or one of thier sister companies to arrange if the hire car could be returned at a different branch at no cost!!!!!

Didn't have a clue what was going on, everytime they called to update me, I was updating them!!!!

Still awaiting refund of the reinburstment of cost I was out to pick up my vehicle, also callbacks and copies of emails that were apprantly sent to me!!!

1 de julio de 2024
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Good morning Mr Hull,

We are sorry to hear that you are unhappy with our services. We pride ourselves on being able to help victims of non-fault road traffic accidents by providing them with valuable legal advice and vehicle-related services.

This includes those who have suffered personal injury as a result of an accident. We always aim to arrange a like-for-like hire vehicle but this is entirely dependent on availability. You have a specialist vehicle and a like-for-like replacement was difficult to source. We did ask you questions about your vehicle usage to try to identify the most suitable vehicle for you (for example, to get you to medical appointments).

You were given an Audi Q3 which was then swapped for a BMW X1. You were also offered an Audi A5, a BMW 5 series and a Volvo XC40. We did consider changing the repairing garage to try and speed things up for you. Ultimately this was not necessary and your vehicle was repaired.

We spoke with you multiple times over the telephone. The repairing garage was happy to deliver your vehicle back to you. Alternatively, we said you could drive to the garage in the hire car, collect your vehicle and leave the hire car there. You did not do either.

If you have any further questions, please do not hesitate to contact us.

Kind regards,
The Winns Online Team

Valorada con 1 estrellas sobre 5

Sorry

Sorry, Sorry, Sorry this is their answer every day, those excuses don't help me at all being a taxi driver I don't recommend them , they transfer you from one operator to another and most of time the phone hangs up..
More than 10 days since the date of the incident and still I don't have replacement car...
Don't try to win only from simple cases, get out of your comfort zone a little and find alternatives.. I hope you use the internet there?
20 years ago when MR JEFF founded the company he didn't have so many options and look how far he has come.. I don't need any other excuses as answer , the facts thank us..

15 de enero de 2024
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Dear Gheorghe

We apologise that we have been unable to locate you a replacement vehicle yet, we are utilising all our suppliers to source a vehicle for you and will keep you updated.

If you have any further questions please do contact us.

Kind regards
The Winns Online Team

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