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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Mark was really helpful with advice after someone rear ended my work van. I was nervous about having to miss work while the van was being repaired, but the company handled everything from dealing with... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Inflated hire rates which the insurers will not pay! Be ware you are liable for these ridiculous fees

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Following a car accident (non fault) I was,being messed around by my insurance, as I have a relative that works at Winns, I used them, following my initial contact I had,a hire car within a couple of... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Someone hit my car whilst I was parked up and OnHire were recommended to me. From start to finish they were great, everyone I spoke to were very nice and helpful. I was put into a hire car straight aw... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de business-to-business
  2. Mantenimiento y reparación de automóviles
  3. Servicio de automóvil

Escrito por la empresa

On Hire Limited is a market-leading, nationwide supplier of replacement vehicles and repair management solutions to victims of road traffic accidents. We pride ourselves on ensuring your clients receive a high quality, like-for-like vehicle, and an efficient repair service with an unrivalled customer experience.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

43 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,1

Todas las opiniones

(43)

33 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Avoid at all costs, dishonest and Legally trap

The Reviews are all 1 start so I wonder how they got the rating of 2.8??
I have been referred to On-Hire by Winn Solicitors who I referred to by Car Accident Helpline Who I called by mistake thinking they were my insurance.
The On-Hire rep. on the phone was telling me the terms and conditions, and how I should look after the car and he was talking too much and since I was just out of the accident he was taking advantage of that. After too much reading and I was not feeling well, I said “I DO NOT WANT THE COURTESY CAR”, he said what? Let me refer you to another person. The other person started talking me out of it, It is “FREE OF CHARGE”, “YOU WILL NOT PAY ANYTHING”, “THE 3RD PARTY INSURANCE WILL PAY FOR EVERYTHING”. If you refuse to take it now and then in a week you find yourself you need a car we will not be able to provide you with one as we cannot justify to the insurance why you rejected it in the beginning and why you want it now. What happened if you had an emergency, we are taking your car and it will take a time to repair it, what would you do if you needed a car, “JUST TAKE THE COURTESY CAR AND PARK IT INFRONT OF THE HOUSE AND DO NOT DRIVE IT JUST IN CASE OF EMERGENCY”, and it will not cost you anything. So I said OKAY, who would reject a courtesy car and “FREE”
So, he put me back to the first guy I was talking to. The guy from On-Hire who was talking to me about the courtesy car neglected to mention it is a “Hire Car” NOT a Courtesy car, which is completely different as the Courtesy Car is Free of Charge while the HIRE CAR would cost me thousands of pounds. How is that charged:
“CREDIT HIRE (1) RENTAL AGREEMENT” and how it charges:
No of days:- 80
Charge per day (Exclusive of VAT):- £200.00
Collision Damage Waiver per day (Inclusive of VAT @ 20%):- £24.00
Glass, Tyre and Lights Protection per day (Inclusive of VAT @ 20%) £25.20
Which is total of £23200 (more than the cost of my car by £8000) for the 80 days, not mentioning the cost of the car recover, storage and repair.
The 3rd party insurance took my car, repaired it, provided me with a courtesy car and all the documents are under their name. ON-HIRE documents have my name only on the documents, even though they say the 3rd party insurance will pay for everything and THEY KNOW THE NAME OF THE 3rd PARTY INSURANCE but they did not put them on the documents. If WINN SOLICITORS lost the case (even though I am not at fault)or the 3rd party insurance REFUSED TO PAY, THEN I HAVE TO PAY THIS REDICULOUS MONEY. No one had the honesty to say that, but their documents said that. They were hoping I WOULD TAKE THEIR WORD AND WOULD NOT READ THE DOCUMENTS but I did. I called the WINN solicitors rep. (Because I received the documents from them) but they said it is just standard documents and nothing to worry about. But I declined the documents and did not use their service. NOW, I read the reviews of other clients on TRUSTPILOT and I am thankful I did not fall for their LEGAL TRAP.
Even though they are legally operating but they are really dishonest in their work.

30 de octubre de 2023
Logotipo de On Hire

Respuesta de On Hire

Dear Customer,

We are unable to locate a file from the information provided. Can you please provide us with your reference number so we can investigate your issues further?

Kind regards,
The Winns Online Team

Valorada con 1 estrellas sobre 5

DO NOT USE AT ALL COSTS

On Hire Ltd and Winn solicitors are sister companies who give you no choice but to use On Hire and then charge extreme daily rates for the hire Do NOT use on Hire find a different hire company if you can

They charge £205+ a day for a van when on enterprise its £59.00 a day ludicrous

22 de noviembre de 2023
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Dear Customer,

We are sorry to hear you are dissatisfied with our service, however, we are unable to find a file from the information provided. Can you please provide us with your reference number so we can investigate your issues further?

Kind regards,
The Winns Online Team

Valorada con 1 estrellas sobre 5

If I could give no stars I would!!

If I could give no stars I would! Avoid this company at all costs. They work alongside Winn Solicitors owned by the same director. This company is NOT regulated with the financial ombudsman (as was confirmed by the FCA themselves) so are unethical in their practice. After a car accident in 2018 and after contacting my insurers, unknowingly I was put through to Winn Solicitor who then insisted I take out the courtesy/hire vehicle with them to avoid paying excess charges. The 3rd party admitted liability and was told by them (Winn Solicitors) the 3rd party would bear the cost and I would have nothing to worry about. They refused to pay the cost of £19,443 (yes I know, extortionate for a vehicle held for 38 days). The company, On Hire Ltd/Winn Solicitors (I put both names as there are some fraudulent activities going on) proceeded to take me to court, although I was the innocent party and ordered to pay the cost!!! This is corruption at its best!!! The courts have opened a loophole for this company to continue a practice where the consumers are misled. They are unscrupulous in their practice. What makes it worse is that, I had no correspondence with them whatsoever, but yet they had said I signed an agreement to pay the amount of £19,443 for a little over 30 days. Anyone in their right mind would not agree to this - its the cost of an actual vehicle!!!
There are a vast number of people that have had similar experiences but not to the amount I have been asked to pay.
In response to On Hire whom left a reply via their Google page; whilst I had complained to the legal ombudsman in 2019 re Winn Solicitor, their finding to your code of conduct were breached and you ARE still under investigation. I reported On Hire to the financial ombudsman in 2020 which you were aware. On Hire were NOT regulated. I have confirmation from the FCA to prove this - in February 2021. Whether you then applied to register after that time and between the court date is another matter and very dodgy.
PEOPLE - if you read the reviews on Winn Solicitor from 11 months to date you will see the majority of the good reviews are fake (in a time where we were all on lockdown). Also read the reviews on 'On Hire'. The honest reviews are the bad reviews - don't be fooled - this and there sister company are UNJUST!

29 de julio de 2021
Opinión espontánea
Logotipo de On Hire

Respuesta de On Hire

Hi Claudia,

As stated in our response to your Google review, we do not hide the fact that On Hire and Winn Solicitors are sister companies, or that they share the same directors.

We can assure you that On Hire are regulated by the FCA, and have been since 30/05/2008, as can be confirmed by checking the FCA register using either ‘On Hire Limited’ or our registration number ‘480928’. The Financial Ombudsman do not regulate companies, but rather provide dispute resolution services.

As has been explained to you previously, the reason you have to pay these costs is because you refused to provide the necessary evidence to support your claim, as required by the courts. As you are aware, a judge has found you in breach of your contract and has refused you leave to appeal having considered all of the evidence and the issues you raise in this review. Had you provided the evidence needed, you would not have had to pay.

Cases are won and lost on evidence and if you don’t provide the evidence required to your solicitor, or follow their advice, you will unfortunately bear the consequences. You were told this on several occasions throughout your correspondence with us, and still refused to co-operate and provide the documentation needed for Winns to successfully run your case.

Regards,
On Hire Online Team

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