Optimax Eye Surgery Specialists Opiniones 

4051
•
TrustScore: 5 sobre 5

4,8

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Valorada con 5 estrellas sobre 5

I recently had my vision corrected at Optimax in Cardiff. Every single member of staff was friendly and helpful and explained everything clearly and answered any questions I had. Would highly recommen... Ver más

Valorada con 5 estrellas sobre 5

I booked a consultation with Optimax. I was accommodated really well by the staff. Nadir examined my eyes and talked me through the options available to me, he thoroughly explained the processes a... Ver más

Valorada con 5 estrellas sobre 5

Im about 10 month post LASIK at optimax manchester. Its quite frankly been life changing. My vision is entirely back to normal and its hard to think i had to wear glasses or contact lenses 24/7 for 10... Ver más

Valorada con 5 estrellas sobre 5

I'm glad I went to the cardiff optimax branch. The staff are amazing. No sales pressure. They did a thorough eye exam and explained my options clearly. I was going to have the most expensive option... Ver más

Información sobre la empresa

  1. Centro oftalmológico
  2. también en la categoría
  3. Cirujano especialista en LASIK
  4. Clínica de oftalmología
  5. Hospital privado
  6. Oftalmólogo

Escrito por la empresa

Optimax is one of the UK's leading Eye Surgery specialists. We have 18 clinics nationwide and have performed over 750,000 treatments since 1991. We specialise in Laser Eye Surgery, Lens and Cataract Surgery, Dry Eye Treatment, Cosmetic Eye Surgery and Eyelid Surgery.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

4 mil opiniones

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4,8

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(4051)

160 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Optimax London

I had an amazing experience at the Optimax Finchley Road, London branch. My surgeon, Johnson, was incredibly patient, professional, and made me feel completely at ease throughout the process. My follow-up appointment the next day with Poonam was excellent, and Asma on reception was so friendly and welcoming. The whole team provided outstanding care and customer service from start to finish. I would highly recommend Optimax Finchley Road to anyone considering treatment.

30 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing staff and service

Had my lasik done on 30th. Ramla, Poonam and Asma were all amazing!
Ramla was super friendly, Poonam was incredibly helpful and Asma was awesome + hospitable with my wife and son who were waiting for me.
All staff were extremely personable and genuine. 5/5

30 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best decision I've ever made!

Let's start with the consultation. Free and at no point did I feel pressured, the staff were amazing and so Informative. When they gave me my quote it was HALF of what I was expecting.....and they offer payment plans! I booked then and there.
The staff were exemplary, when if came to Lazer day I didn't feel nervous at all. The whole procedure takes less than 5 minutes for both eyes and the aftercare was amazing too. I thought after my first week I had a problem, they fitted me in for an emergency appointment that afternoon and gave me extra medication to take down the inflammation. All the aftercare medicine is included. I could see clear as day within 12hours ....I cried a lot! After having glasses my whole life it was mind blowing to see everything in such detail.

6 months on and it's still the best decision I've ever made for my health.
Shout out to Louise and Patrycja at the Brighton branch for looking after me so well.

Book your consultation and go change your life ❤️

7 de enero de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

I thought id compare clinics so I went…

I thought id compare clinics so I went to Optical Express first and then Optimax the week after, expecting the same answers but a better price with Optimax. I was wrong! The appointment with Optimax took so much longer for starters as they were clearly double booked. I felt their tests were sub par compared to Optical express ( for instance the one where you have to keep your eyes open for a good few seconds to check your cornea, was done once per eye, whereas Optical express took 3 separate readings per eye). Then when Optimax came to do the eye test type test, I couldnt read the lines they asked me to read. Rather than just changing the slide, I was told to just give some letters! Like what's the point in that, I was just guessing at this point. When I finished my Optical express test, the last slide was clearly how I would be able to see after the op based on the letters I read etc and it was crystal clear. I couldn't even tell you what the Optimax end result would have been as the testing was terrible. I was then told by optimax they weren't sure if I could have the Lasek as my Cornea might have been too thin, but it would be the surgeons disscreation. I also know my close up vision for my age is near perfect, but Optimax said it would only last 2/3 years, whereas Optical express agreed that its fantastic and my close up vision could last between 5-10 years maybe more (they didnt pretend I wouldnt need reading glasses in the near future). I also felt I was getting a bit of a sales pitch at the end of Optimax appointment, since they had already said I might not be eligible for Lasek I didnt want to pay a deposit, because the other option was ICL and when I asked the price of that, they wouldn't answer. But was still pushed a bit, too pay a deposit. Had none of that from Optical express. Im the biggest penny pincher ever and the 2k lower price point with Optimax normally would have been a sure certain. But when I left the Optimax clinc I felt so deflated and uneasy about the testing ect that was done, I just wasnt confident they could treat my eyes properly as their tests werent as good. Ive now booked in with Optical express to have my surgery at a much higher price range. But I feel alot more confident they can give me the desired results. I think if Optimax had tested my eyes as well as Optical express did then it would be a no brainer and I've gone to optimax, but that didnt happen. And if Optimax's tests were as extensive then I would trust that the Lasek might not be okay for me, but I left Optical express feeling like their tests were so through and their advise on treatment were clear as day, whereas no where near as good at Optmax. Fingers crossed I dont regret it. But some times you get what you pay for and on this occasion, im willing to pay an extra 2k.

23 de mayo de 2026
Opinión espontánea
Logotipo de Optimax Eye Surgery Specialists

Respuesta de Optimax Eye Surgery Specialists

Thank you for taking the time to share your experience. We are naturally disappointed to hear that your consultation did not meet the high standards we strive to deliver.

At Optimax, patient safety and clinical suitability are always our top priorities. Every patient undergoes a comprehensive assessment carried out by experienced optometrists, many of whom have worked within refractive surgery for many years. Where there is any uncertainty regarding suitability, we will always take a cautious approach and provide honest advice rather than recommend a treatment that may not be in a patient's best interests.

Once suitability has been confirmed, we also invite patients to meet their treating surgeon at no additional cost, ensuring they have the opportunity to discuss their treatment options directly with the clinician who would perform the procedure.

We would also like to clarify that we only take a treatment deposit after a surgeon has fully assessed and confirmed that treatment can proceed. Patient safety and informed decision-making always come before any financial commitment.

As the UK's longest-standing laser vision correction provider, and a company dedicated solely to vision correction, we are proud of the care we have provided to hundreds of thousands of patients over many years.

We appreciate that different providers may have different consultation styles, and we respect every patient's right to choose the clinic they feel most comfortable with. We genuinely wish you every success with your treatment and thank you again for your feedback.

Valorada con 5 estrellas sobre 5

Laser Eye Surgery is the best decision I made.

I attended my free consultation and from the moment I stepped through the door I was welcomed and looked after. After a thorough consultation going through all the options, I went ahead with LASIK and I have never looked back. After the surgery I could see straight away without my contacts/glasses which was amazing as I have worn them for over 30 years. The surgery was pain free and I was looked after by my surgeon and all the staff. I would highly recommend Optimax Leeds. Thank you to Sophie and all the staff at Optimax.

20 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

Jennifer - optical assistant was great very welcoming and kind explaining the scans in great detail!

Humiyo- great ophthalmologist amazing at explaining through things. Great advice given! Very reassured!

26 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Optimax are great

I had LASIK eye surgery with Optimax. The surgery has been a major success and it is down to the hard work and care of the staff at Optimax. They were clear, caring and informative which helped me recovery and prepare with limited stress.

21 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had surgery by Mr Damani yesterday…

I had surgery by Mr Damani yesterday the whole process from my first consultation to my surgery day with optimax has been very smooth.
I felt fully informed throughout and during the procedure dr Damani and his team Georgiana, Ineta and Justina . Made me feel at ease and comfortable throughout.

My vision is amazing and it's only day two. Very pleased and have already recommended to others.

Cannot thank dr Damani enough it really has changed my life . I can see clearer now then I could with my glasses.

Even the reception staff have been amazing arranging appointments and ensuring everything was in place.

20 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disappointing Experience and Poor Customer Care

I visited the Leicester clinic and had a very disappointing experience overall. The customer service was poor throughout the process. My appointment was rescheduled twice, and on the day of my consultation I was left waiting for around 3 hours.
Throughout the visit, I did not feel properly supported or reassured. Following my appointment, I also developed an eye infection, which has been extremely concerning and stressful.
I would personally recommend paying more and choosing a clinic with a higher standard of care, organisation, and communication. Unfortunately, I will not be proceeding with treatment there.

14 de mayo de 2026
Opinión espontánea
Logotipo de Optimax Eye Surgery Specialists

Respuesta de Optimax Eye Surgery Specialists

Hi Katerina,

Thank you for taking the time to share your feedback. We are very sorry to hear that your experience at our Leicester clinic did not meet your expectations.

We understand how frustrating it must have been to have your appointment rescheduled and then experience a long wait on the day of your consultation. We also appreciate how concerning it would have been to experience discomfort following your visit.

Providing a supportive, well-organised, and reassuring patient journey is extremely important to us, so we are disappointed to read that this was not reflected in your experience.

We would genuinely welcome the opportunity to look into your concerns further and discuss this with you directly. Please could you contact us at Optimax Customer Care with your full name and contact details so that a member of our management team can review your experience in detail.
Thank you again for your feedback, it is important to us and helps us continue improving our service.

Valorada con 5 estrellas sobre 5

After 15 years

After 15 years, I can confidently say that getting LASEK eye surgery was one of the best investments I have ever made for my quality of life. I Had a surgery in Optimax Cardiff, All the staffs are very kindfull and procedures time was very quick. Now I'm Very Happy 😊 without glasses. This is the my life changing moment.

16 de mayo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Treatment, disappointed

Reception team amazing 👏,
treatments disappointed 😞
Have done my laser 25th November 2025 from Leeds West Yorkshire. I been advised to get lasek,I been told by Dr.Musa I will be fine in one month, but not first of all it was really painful 3 months I wasn't able to drive due to blury eyes .on after care appointments I been told they might offer 2nd treatment but on next appointment I've seen by Dr Semule he said we don't give warranty to any patient that you will get 20/20 vision and we cannot offer you 2nd treatment due to your eye health, both surgeon's statement were different. After 5 and half months today final after care 14/05/2026 my prescriptionis not high as it was but I still need glasses. I been discharged . Its very disappointed I have paid decent amount for getting rid from glasses and suffered almost 6 months still having blury vision with chronic dry eyes and a piece of advise to wear glasses again.😒

14 de mayo de 2026
Opinión espontánea
Logotipo de Optimax Eye Surgery Specialists

Respuesta de Optimax Eye Surgery Specialists

Thank you for taking the time to share your feedback. We are pleased to hear your positive comments regarding our reception team and the support provided throughout your care.

We are sorry to hear that you feel disappointed with your visual recovery following treatment. As discussed throughout the consultation and aftercare process, healing and visual outcomes following LASEK can vary between individuals and may continue to fluctuate for several months after surgery, particularly where dry eye symptoms, corneal healing responses and natural age-related near vision changes are involved.

Patient safety and long-term eye health are always our priority, which is why any decision regarding additional treatment is based on detailed clinical assessment at the time, including prescription stability and corneal measurements. Whilst many patients achieve significant reduction in their dependence on glasses, no refractive procedure can guarantee complete freedom from glasses or a specific visual outcome.

We appreciate your feedback and, should you wish to discuss your concerns further, our team would be happy to speak with you directly.

Valorada con 5 estrellas sobre 5

I chose optimax Cardiff due to their

I chose optimax Cardiff due to their set prices no matter the prescription which was a main point for me and because I knew someone who’s had it done here too.The optimax staff are all friendly and helpful. Also having an experienced ophthalmic surgeon gave me a-lot comfort + trust with the company. So far the aftercare is looking amazing I was able to book my appointments with no issues. I’m only 5 days post op and so far so good it’s been a painless free journey and would 100% recommend

9 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely superb

From the moment I walked into Optimax in Liverpool, the experience was second to none. Everyone is so friendly, knowledgeable and excells in what they do, to give great customer satisfaction. Would highly recommend.

2 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had a really lovely experience at…

I had a really lovely experience at this clinic. Safiya was extremely kind and took the time to explain everything clearly. I really appreciated the care, patience and clarity in the way she communicated. She made me feel welcome, comfortable and confident, which is exactly what you need when preparing for an operation.

Yasmin, the patient advisor, was also very kind and welcoming, which made the whole experience even better.

Because of how reassured I felt, I’ve decided to go ahead with my operation at this clinic. I would definitely recommend it and I will share another update after my procedure.

Almudena

2 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Leeds Optimax

Attended the Leeds clinic after a ridiculous quote at another provider. The location was modern and clean and staff were all friendly. There was quite a bit of waiting around but doing the procedure in batches is how I assume they keep the prices down.

After talking to the surgeon I decided on LASIK surgery in my dominant eye only to give me the best outcome at all distances (if I had both eyes done I would have needed reading glasses which I was keen to avoid)

Surgery was on the 30th April. Whilst the procedure felt 'wierd' no pain or discomfort, an hour afterwards my eye started to water and felt like it would rubbing your eyes after chopping an onion for an hour or two. Woke up after a quick nap and 4 hrs later was mowing the lawn having forgot all about it with no pain or discomfort since.

If I ever decide to have my other eye done in the future I would be back in a heart beat.

30 de abril de 2026
Opinión espontánea

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