Raw To Your Door + More Opiniones 

829
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I cannot fault raw to your door in any way. Easy to order specifying the product and specific flavour meat I need for my dogs personal needs. Delivery is quick and efficient with been notified when it... Ver más

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Valorada con 5 estrellas sobre 5

I rarely leave reviews because there aren't many places that warrant good feedback these days but this was my first time ordering from this company and the service and goods received are spot on! Exce... Ver más

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Valorada con 5 estrellas sobre 5

Ordered food and DHL delivered to the wrong address despite everything being correct on order , without hesitation Christine placed a new order that arrived to our door swiftly even with a bank holid... Ver más

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Valorada con 5 estrellas sobre 5

Quick ordering process. The food always arrives on time and frozen/chilled. There was one occasion where the food was delivered a day late on a hot summer day, majority of food was defrosted at no fau... Ver más

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Información sobre la empresa

  1. Tienda de alimentos para animales
  2. también en la categoría
  3. Tienda de animales
  4. Tienda de suministros para mascotas

Escrito por la empresa

Raw Dog Meat - 80/10/10 Mince from Bulmer, Durham Animal Feeds, Orderpetfood (Yorkshire Raw), Raw Treat Southcliffe and Stobart Premium Raw. Complimentary Minces from Bulmer. Huge selection of DIY raw feeding products. Necks, Wings, Feet, Meat Chunks, Offal, Ears, Hooves, Hearts, Tongues, Carcasses, Whole Fish, Fish Chunks, Bones, Tripe, Day Old Chicks etc. Massive selection of Natural Dog Treats. Feet, Wings, Necks, Ears, Training Treats, Just Meat Strips, Sausages, Pizzle, Pelt, Tendon, Muscle, Hooves, Horns, Antlers, Yaks, Bladder, Fish, Training Treats etc. Quick delivery throughout the United Kingdom using DHL couriers.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

829 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(829)

66 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Exceptional service as always

I cannot fault raw to your door in any way. Easy to order specifying the product and specific flavour meat I need for my dogs personal needs. Delivery is quick and efficient with been notified when it will arrive and so I can arrange someone to put into the freezer as quick as possible when I am not able to. Worth the cost. I am happy with all of the above and the dogs are happy with their food

8 de septiembre de 2026
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So pleased to read that you are happy with everything and that your dogs and enjoying their food. Thanks for your orders and for this kind review.

Valorada con 5 estrellas sobre 5

So easy to order with great quality…

So easy to order with great quality food and healthy snacks..all for my dog and cat. Price is very reasonable and delivery is fabulous

8 de septiembre de 2026
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Thanks so much for this review and thank you for your orders.

Valorada con 5 estrellas sobre 5

Five star service as usual!

Five star service as usual!
Best mail order company I have ever ordered from.

2 de septiembre de 2026
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Ah, how very kind of you. Thank you so much for your continued business.

Valorada con 5 estrellas sobre 5

Service

Very good service

1 de septiembre de 2026
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Thank you so much. Thank you for your business.

Valorada con 5 estrellas sobre 5

Absolutely fantastic service

Absolutely fantastic service. My order was delivered to the wrong address and within half an hour Christine knew where it was, was speaking to the courier to get it collected and delivered promptly. Absolutely awesome.

4 de agosto de 2026
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So pleased we go that sorted out quickly. Thank you so much for your review and for your continued business.

Valorada con 3 estrellas sobre 5

decent quality but partially defrosted when they arrived.

The quality of the things I ordered were good. However most was partially defrosted, meaning that when I froze the bags again, I had huge clumps which could not be broken apart. Instead of a couple of frozen treats in hot weather, each of my big dogs was given a solid lump of lung. 1kg each. The rabbit ears again were in a solid lump and no amount of smashing it on the concrete floor broke them apart, so the whole bag went to one dog and the other got the whole bag of solid frozen turkey necks.
That alone is the reason I won't be ordering again because instead of lasting a few weeks, they lasted 2 days..

25 de julio de 2026
Opinión espontánea
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Sorry to hear that you were not happy with your order. Unfortunately, most of the Raw Feeding DIY Products do come frozen together. Most people defrost them to portion them and then refreeze in the portions.

Valorada con 1 estrellas sobre 5

Absolutely terrible experience

Absolutely terrible experience – avoid if you need reliable raw food delivery

I would give 0 stars if I could.

I placed an order of around £63 worth of raw dog food and paid an additional £7 for next-day delivery because my dog relies on this food. After placing the order, I found out that because it was submitted after 11:30 am (something that was far from clear on the website), it wasn't even going to be dispatched that day. Instead, it was automatically moved to the next shipping slot.

That was already disappointing, but it got much worse.

The courier then experienced delays, meaning my order was pushed back yet another day. I only found this out because I had to contact customer service myself. Nobody proactively informed me that the delivery I had specifically paid extra for was no longer happening.

Since I had paid for a service that was clearly not provided, I politely requested a refund of the £7 next-day delivery charge. Instead of offering any goodwill or taking responsibility, I was told that my entire order had been cancelled, despite the fact that I never requested a cancellation.

This left me scrambling to find alternative food for my dog. Because of their incompetence, my dog had to eat different food instead of the raw diet he is used to, something any responsible dog owner tries to avoid. When you're buying raw food, consistency matters, and this company showed absolutely no understanding of that.

The customer service was honestly one of the worst I've experienced. There was no accountability, no attempt to resolve the issue fairly, and no concern whatsoever for the inconvenience they caused.

Charging customers for next-day delivery, failing to provide it, giving unclear information on the website, and then cancelling an order without the customer's consent is completely unacceptable.

I will never order from this company again and would strongly advise anyone looking for a reliable raw dog food supplier to look elsewhere.

20 de julio de 2026
Opinión espontánea
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As I replied on your first email to us, it is clearly stated on our Home Page and on our Delivery Information Page, that orders placed before 11.30am Mondays through Thursdays, get dispatched the same day. Orders placed after 11.30am get dispatched the following day.
We dispatch every order on the 'next day' service, there is no extra charge for this service. It states very clearly on the Home Page and on the Delivery Information Page of our website, that orders are not guaranteed to arrive next day and can take up to 48 hours. Once we dispatch, we are in the hands of the courier and it is obvious that occasionally they are going to encounter issues.

You were very clear in your emails that you were already very unhappy with our service even before we had dispatched your order. Therefore we took the decision to cancel and refund your order to save you any further disappointment.

Valorada con 5 estrellas sobre 5

Arrived frozen

Arrived frozen, well packaged. And my dog loves the food.

3 de julio de 2026
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Fabulous. Thanks for your review and for your order. I am please to read that your dog is enjoying his/her food.

Valorada con 5 estrellas sobre 5

Perfect

Excellent service as always

6 de julio de 2026
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Thank you for your review and for your numerous orders. We appreciate your business. Thank you.

Valorada con 5 estrellas sobre 5

Excellent service provided would…

Excellent service provided would recommend them to anyone who needs pet food

30 de junio de 2026
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Thank you so much for this lovely review and thank you for your business.

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