All seemed good to me, had originally ordered off Amzn for fast delivery but return cost when the sizing was off, so checked out the manufacturer site (Osprey) and found they were actually cheaper on... Ver más
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Consulta las opiniones de los clientes
I ordered 2 bodyboards. One turned up well in time fir my grandsons visit. I was concerned about the other as understood it had arrived at the carriers but Osprey picked up the issue before I had chan... Ver más
I received a swim float which was shown on the website to have a waist strap. After many attempts to figure it out Osprey informed me it was indeed a shoulder strap. Reaching out to customer service... Ver más
La empresa ha respondido
I bought two changing robes from Osprey, wondering what they might be like for the price, compared to other brands exuberant prices. We were well shocked, their products are amazing, true to size and... Ver más
Información sobre la empresa
Escrito por la empresa
Raised by Surf and Skate culture for over 25 years, Osprey Action Sports is one of the UK’s best-selling surf brands and Europe’s fastest growing skate brands. Founded on the coasts of Devon, we pride ourselves in offering durable, quality action sports products which are accessible to people of any level. Whether you’re looking to hit the halfpipe with one of our skateboards, cruise the seafront on a longboard or get in the water with our wetsuits or surfboards, we have a range of products which are perfect for getting the adrenaline pumping.
Información de contacto
8 Wentworth Rd, Heathfield Industrial Estate, TQ12 6TL, Newton Abbot, Reino Unido
- 0845 576 7686
- info@ospreyactionsports.com
- www.ospreyactionsports.co.uk
3,8
Muy bueno
5 mil opiniones
Invita a los clientes a opinar
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The first wetsuit did not arrive as the…
The first wetsuit did not arrive as the postcode was wrong by one number. This may have been a typo but there is no such postcode in this area, so this should have been a warning to both the company and Evri, the delivery service. Where was it delivered to if there is no such postcode? The second wetsuit was much too small despite taking my measurements before ordering. I returned it immediately and it took a long time to receive a refund. I had to send a chasing email to ask where my refund was.
10 de julio de 2026
Respuesta de Osprey Action Sports
Good morning
I sorry to hear about the issue you have had.
Thank you for taking the time to leave a review. I can see that one of my colleagues has now resolved this for you.
Kind regards
Customer Service Team
Despite a mix up with shipping that…
Despite a mix up with shipping that left me stranded ... they did resolve and paid me back the rapid shipping cost.
All good in the end.
30 de junio de 2026
No way to run a company. What terrible customer service.
On first use, right back wheel appeared to be bent. Then on movement left front wheel kept falling off, screws keep coming loose. Emailed company on 7th August, no reply. Emailed again 11th August, no reply to date. Apparently replies take up to 48hours or in busy periods 7 to 10 days!
3 de julio de 2026
Respuesta de Osprey Action Sports
I'm sorry to hear you've experienced an issue.
If you haven't already contacted our Customer Service team from the email address used on your order, please do get in touch and we'll be happy to help. We'll do our best to resolve the matter as quickly as possible.
Kind regards,
Customer Service Team
Avoid
Really upset with this company. It was such slow delivery that I had to buy the item elsewhere. Then, when I sent it back for a refund I received nothing. I’ve tried contacting them but they don’t respond. Total rip off.
2 de julio de 2026
Opinión espontánea
Respuesta de Osprey Action Sports
Thank you for taking the time to leave a review.
Unfortunately, we haven't been able to identify your enquiry from the information provided. We've requested a few more details so we can locate your case and provide a more specific response.
We look forward to hearing from you.
Kind regards,
Customer Service Team
1* on the basis of really poor customer…
1* on the basis of really poor customer service experience and very slow delivery. plus I can see you have not published my previous 1* review on your website, (which I gave after you emailed asking!), yet you keep emailing asking me for additional reviews here on trust pilot. This makes me think you are a dishonest company that hides poor reviews and only publishes good ones.
8 de julio de 2026
Respuesta de Osprey Action Sports
We’re sorry to hear about your experience with our customer service and delivery. We’d also like to reassure you that we have no control over which reviews Trustpilot publishes or removes, as reviews are managed independently by Trustpilot. We understand why this situation has caused concern and apologise for the frustration caused by both your experience and the subsequent review requests.
Son in law delighted with his birthday…
Son in law delighted with his birthday present. Excellent dry robe, many thanks.
8 de julio de 2026
We bought an Osprey balance board for…
We bought an Osprey balance board for our 13 y.o and it's been a great present. The whole family use it almost daily for messing around with and practising on. It tidies away nicely too.
22 de junio de 2026
Good quality item and comfy fit
14 de julio de 2026
Still waiting for refund for a returned…
Still waiting for refund for a returned article. Returns are not free. Contacted customer service twice so far. Evri said it was returned to Osprey on 24th July.
I shan't be using this company again.
14 de julio de 2026
Respuesta de Osprey Action Sports
Thank you for your review. Please accept our sincere apologies for the delay in responding.
We've been experiencing a particularly busy period, but one of our Customer Service team will be in touch with you shortly to help resolve your query.
Thank you for your patience.
Kind regards,
Customer Service Team
Quality wetsuits
Quality wetsuits, quick delivery and returns when we needed the next size.
14 de julio de 2026
It takes a week to get a reply from…
It takes a week to get a reply from customer services
6 de julio de 2026
Respuesta de Osprey Action Sports
Thank you for taking the time to leave your review.
I can see that one of our Customer Service team is already working on your case and will continue to assist you until the matter is resolved.
Kind regards,
Customer Service Team
Delayed order and no response
I must he a minority looking at the reviews, but my order got dispatched quickly and has now been sat with Evri for over a a week and the only response I have had from Osprey has been from AI and no further correspondence. I cant even get in touch with Evri about it to see what has happened to the order.
I cant reply to your request, but I am updating here to give you the order number which is OS-117746. It would be great if you could look into this.
7 de agosto de 2026
Opinión espontánea
Respuesta de Osprey Action Sports
Thank you for taking the time to leave a review.
Unfortunately, we haven't been able to identify your enquiry from the information provided. We've requested a few more details so we can locate your case and provide a more specific response.
We look forward to hearing from you.
Kind regards,
Customer Service Team
Quick dispatch and delivery
Quick dispatch and delivery, beach shoes were great quality
6 de julio de 2026
Great products great value amazing…
Great products great value amazing customer service with quality items fast delivery. Perfect
24 de junio de 2026
High quality and comfortable product
High quality and comfortable product. Sizing was as specified and delivery as expected.
13 de julio de 2026
So easy to order and delivery was super…
So easy to order and delivery was super speedy
10 de julio de 2026
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