patrobson.com Opiniones 190

We have recently renewed our tenancy for next year at 17 the open and Abbie Percival has helped in every step, she helped with any questions we had. Couldn’t of helped more

I had a great experience finding and renting with Pat Robson! Thanks Cameron, the agent, for answering all my questions during the viewing, and Abbie for the smooth sailing process getting documents and checks sorted. Would def recommend!

Pat Robson tried to screw me (tenant) by increasing my rent without the landlord asking them to. When i declined their increase with a good reason, they took the money from my account without my permission.

In the end i spoke to the landlord who ditched Pat Robson for a better agent, and i stayed on at the property on the original rent.

We had a very positive experience with this letting agency. From the initial inquiry to moving in, the process was smooth and efficient. The staff were friendly and quick to respond to any questions or concerns we had.

The viewing experience was well planned and l was able to get all the information l needed about the property, Grace was very helpful. Abbie helped me a lot through the reference stage and this made it all easier.

super simple process and great updates, lovely team

Having used Patrobson for both sales and lettings management over the last 14 years, I cannot recommend them highly enough. Reece in the lettings team was an absolute star, always available to advise, professional, knowledgeable and took the stress out of being a landlord, even whn dealing with very tricky tenants. The sales team were very helpful and efficient and made selling my property extremely stress free. Would highly recommend Pat Robson to any sellers/buyers/landlords or those looking to rent.

Helped us get a house and kept us up to date

Regular emails, quick responses making signing for tennancy easy

I would like to perosnally thank Abbie Percival for the help she has given me throughout a tenancy takeover process. From the very moment I sent the email, Abbie made it so easy to get the ball rolling and complete! It took maybe two weeks maximum, but I had to do very little in that time. Communication was brilliant and all my questions were answered. Pat Robson clearly have a great process in place in order to make things easy for old and new tenants, so credit to them.

I’m sharing this review to highlight a very frustrating experience with this property management company concerning my son, who was a tenant through this agency.

From the beginning of the tenancy, the property was unclean and in poor condition, upon arrival there was a fridge free standing in the middle of the kitchen with an electrical cable plugged into an extension lead hanging across the kitchen several feet off the ground. However, the situation worsened significantly when a pigeon got into a vent and died. it was discovered in the flat roof void space, leading to a severe maggot infestation in the bathroom air vent. A contractor assured the tenants that this would be a temporary issue that would resolve as the maggots died off, but this did little to address the significant discomfort my son faced during this period, and left the property in breach of Health & Safety legislation.

Communication from the landlord and property management was lacking. They suggested covering the fan as a temporary fix but failed to follow up effectively or provide clear guidance, leaving my son to deal with the ongoing problem without adequate support. It felt as though their approach was to dismiss the issue, knowing that student tenants might be less inclined to challenge them.

The claim that the property was "habitable" because there was an additional bathroom available was a poor excuse for the ongoing distress and inconvenience. Their dismissive attitude and refusal to acknowledge the impact of these issues when it came to the deposit return were both frustrating and unjust.

Overall, this experience has been deeply disappointing. The property management’s failure to properly maintain the property and their inadequate handling of tenant concerns reflect a lack of respect and consideration. I would strongly advise prospective tenants to be cautious before renting from this company, as my experience reveals a troubling disregard for tenant welfare and proper property management.

My experience with pat robson was so quick. I had very limited time to move property (less than a week!!) and the lady who was processing our move (Abbie) was really responsive and fast.

We can’t wait to move in,

Thankyou x

We had a very positive experience with the team at Pat Robson for the marketing and sale of our property. The team were obliging, professional and responsive during the process and we are very grateful for the service we received.

Fast responses, friendly and informative estate agents, overall great experiences

I got quick response and guidance each time I reached out with a challenge, It was a very simple process no discrepancies. To Cameron M and Abbie P, you guys were amazing, thank you for making it a seamless process for us.

Timely responses & sufficient guidance throughout the process

Generally good communication throughout my tenancy changeover process when my circumstances changed.

I’ve been working with Pat Robson for over 5 years now, and I can’t recommend them highly enough! From the moment I entrusted them with managing my properties, they’ve consistently gone above and beyond to ensure everything runs smoothly.

Their Lettings management team (lead by Laura) is incredibly professional, responsive, and knowledgeable about the local property market. They handle everything from tenant screening and maintenance issues to rent collection with efficiency and care, leaving me worry-free as a landlord (who lives miles away). Communication is excellent—they keep me informed at every step and are always quick to respond to any queries or concerns.

What really sets them apart is their attention to detail and personalized service. They truly treat my properties as if they were their own. Whether it’s finding reliable tenants, ensuring the properties are well-maintained, or resolving issues promptly, Pat Robson has exceeded my expectations at every turn.

If you're looking for an estate agency that is reliable, trustworthy, and takes pride in offering top-tier property management, I wholeheartedly recommend Pat Robson. They’ve made managing my properties stress-free and incredibly rewarding!

Thank you, Pat Robson, for your exceptional service!

I was in a rather irregular situation and the online referencing system could not take it. However, the letting coordinator helped me kindly and swiftly and I was able to get through the procedure. I asked quite a few questions even after that, but my questions were always answered promptly and cheerfully. I really had a great experience with this company in the process of renting my current flat.