We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the... Ver más
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Consulta las opiniones de los clientes
Personally used payment assist twice now and each time was via National Tyres/Halfords to buy new tyres. Had a choice of options and offers 0% interest on certain options when filling out applicat... Ver más
La empresa ha respondido
My car went in for service and mot only to fail as it needs a new sub frame and it not cheap and can only get from manufacturer. So the garage put me onto payment assist and with thought any issues o... Ver más
La empresa ha respondido
I needed new tyres and after going online I was offered payment assist. This gave the options of payment plans To which was a very good deal for me as a pensioner to pay over time at no extra cost e... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio financiero no bancario
- también en la categoría
- Compañía de financiación y préstamos para coches
Escrito por la empresa
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Información de contacto
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, Reino Unido
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4,8
Excelente
11 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 98% de las opiniones negativas
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Best service
Very convenient, we need such services in this straining economy. Someone-times we need urgent services and payment plans are very helpful.
28 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi there,
Having the option to spread the cost can be a real help when an urgent expense comes along unexpectedly.
We're pleased you found Payment Assist convenient and that the payment plan made things more manageable for you.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
I've used payment assist a few times.
I've used payment assist a few times.
The service is great and straight forward.
If you've got cost that's a bit much in one go but repairs needing then this is the best way to go.
Your payments are made more affordable over a few months payments which is great.
Highly recommend great service to use.
28 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Jermaine,
It's great to hear you've used Payment Assist a few times and have consistently found the service straightforward and helpful.
Spreading the cost over manageable payments can make essential repairs much easier to deal with when paying everything at once isn't ideal.
Thank you for your continued support and for recommending us.
Best wishes,
Payment Assist
Very helpful
Very helpful way to spread the costs of a vehicle repair when things come unexpectedly 🙈. Very easy to use and straight forward
27 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Danny,
Unexpected vehicle repairs can come at the worst possible time, so we're pleased that Payment Assist helped make the cost easier to manage.
It's great to hear you found the process simple and straightforward.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Respuesta de Payment Assist
Hi Joseph,
We're pleased you had a positive experience and received such a quick response from Payment Assist.
Thank you for taking the time to leave your feedback.
Best wishes,
Payment Assist
Facing a huge bill
Facing a huge bill for servicing a car these days is fairly daunting and if it wasn't for Payment Assist I wouldn't have been able to keep my car on the road, quick and painless application.
A godsend thank you.🙏🏼
15 de junio de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Daniel,
Being able to keep your car on the road when faced with a large service bill can make all the difference, so we're delighted that Payment Assist was there when you needed it.
It's great to hear the application was quick and helped take some of the pressure off.
Thank you for such kind feedback.
Best wishes,
Payment Assist
Very disappointed
Very disappointed with how Payment Assist handled my complaint regarding Hippo Motor Group and a ceramic coating I paid for.
I disputed whether the ceramic coating included in my vehicle package had actually been applied by Hippo.
Payment Assist’s own final response confirms that they asked Hippo for further evidence, including application records, preparation records, photographs and technician details. Hippo apparently confirmed that no further evidence was available beyond the digital certificate.
Despite this, Payment Assist decided that the certificate and Hippo’s confirmation were sufficient to accept that the coating had been applied.
I provided photographic evidence showing a clear difference in the coating/finish across the vehicle. There is also important context that Payment Assist acknowledge they considered: two panels on one side of the vehicle had been damaged, subsequently resprayed and then ceramic coated. This gives me a clear real-world comparison of the vehicle after ceramic coating.
My issue is not that I expect Payment Assist to automatically take the customer’s side. I expect them to properly assess the evidence from both parties.
What is particularly frustrating is that Hippo apparently cannot provide application records, preparation records, photographs or even technician details to demonstrate that the original dealership-applied coating was actually carried out. Yet Payment Assist accepted the merchant’s confirmation and certificate as sufficient.
Payment Assist then stated that I had not provided evidence demonstrating that the coating was not applied.
That feels like an extremely difficult standard for a customer to meet when the question is whether a service was actually carried out by the dealership in the first place.
I have supplied photographic evidence and explained the circumstances. Payment Assist’s own final response confirms that Hippo could not provide further evidence beyond its certificate.
I am extremely disappointed with how this complaint was handled and feel that the evidence I provided was not given the same weight as the merchant’s assertion.
This is based on my own experience and the contents of Payment Assist’s final response dated 17 September 2026.
17 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Mark,
Thank you for sharing your concerns. We’re sorry that you remain dissatisfied with the outcome of your complaint.
Your concerns were fully investigated and considered as part of our complaints process, and a final response was issued on 17 September 2026 setting out our findings and conclusion.
As outlined in our final response, if you remain dissatisfied with the outcome, you may have the right to refer your complaint to the Financial Ombudsman Service, subject to their eligibility and time limits.
Best wishes
Payment Assist
Simple and straightforward
Simple and straightforward. Helped me
25 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Allan,
We're pleased you found everything simple and most importantly, that Payment Assist was able to help when you needed it.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Respuesta de Payment Assist
Hi Philip,
Excellent and easy is exactly what we like to hear!
Thank you for taking the time to leave your feedback.
Best wishes,
Payment Assist
Straight forward service very helpful…
Straight forward service very helpful too
26 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi George,
We're pleased you found our service straightforward, and the team were helpful throughout the process.
Thank you for taking the time to share your feedback.
Best wishes,
Payment Assist
Always used this service
Always used this service, no hassle easy payments, affordable, quick and easy
17 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi John,
It's fantastic to hear you've continued to choose Payment Assist and have consistently found the service quick, easy and hassle-free.
Thank you for your continued support and for taking the time to leave a review.
Best wishes,
Payment Assist
Great!!!!
Great!!!!!
Love the email reminders, much appreciate the entire service which keeps me and my family on the road, thank you
26 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Amanda,
Keeping you and your family on the road is what matters most, so we're delighted that Payment Assist has been such a help.
Thank you for the fantastic feedback and for appreciating the service.
Best wishes,
Payment Assist
Excellent service and easy to navigate…
Excellent service and easy to navigate around
24 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Jason,
We're delighted you received excellent service and found everything easy to navigate.
Thank you for taking the time to leave us your feedback.
Best wishes,
Payment Assist
I found the assistant very helpful and…
I found the assistant very helpful and the process wasn't stressful. It was quick and straight forward.
24 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Ndubuisi,
We're delighted you found our team helpful and that the whole process was quick, straightforward and stress-free.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Respuesta de Payment Assist
Hi Wojciech,
We're pleased that everything went smoothly and you had a positive experience with Payment Assist.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Payment assist give out your details
Payment Assist notified me in September 2026 that an unauthorised party accessed my personal data (full name, date of birth, postcode, phone number, and loan reference) via a third-party breach in August.
They waited 22 days after learning of the incident to inform affected customers, leaving us exposed to potential scams and identity theft without warning. When I raised a formal complaint regarding the security failure and delay, they issued a final response refusing any accountability or compensation.
Leaving customer data vulnerable and failing to communicate promptly is completely unacceptable. DO NOT TRUST
ADMITTED THE CANNOT HOLD DETAILS IN REPLY, STAY AWAY AT ALL COSTS
25 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi John,
Thank you for your review. We are sorry to hear that you remain dissatisfied with the outcome of our investigation.
Payment Assist takes the security of customer information extremely seriously. The incident involving one of our third-party providers was investigated, and appropriate steps were taken following notification of the incident, including communicating with affected customers.
We also treated the concerns you raised as a formal complaint and fully considered the points made and the information available. Our final response explained that we did not uphold the complaint in relation to the compensation requested, as there was no evidence provided demonstrating misuse of personal information, financial loss, or identifiable damage directly attributable to the incident.
We understand that you may disagree with the outcome, however, it would not be appropriate for us to discuss the details of your individual account or complaint on a public forum. If you obtain credible evidence of misuse of your personal information or directly attributable loss or damage, as outlined in our final response, we will of course review this.
We remain committed to handling customer information responsibly and taking appropriate action when concerns are raised.
Best wishes
Payment Assist
For clarity, our response did not state that Payment Assist is unable to hold or retain customer details. It stated that, due to customer privacy and confidentiality, we cannot discuss the details of an individual account or complaint on a public forum. We have fully investigated the concerns raised and provided our formal response through the appropriate complaints process.
It was easy and quick to register and…
It was easy and quick to register and get assistance from Payment Assist. They have helped me through a very difficult time.
24 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Brenda,
We're so pleased that Payment Assist could provide much-needed support during a difficult time.
It's great to hear you found the process quick and easy when arranging the assistance you needed.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Easy to set up and interest free
24 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi David,
We're pleased you found Payment Assist easy to set up and that the interest-free option worked well for you.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Very professional company
shopping with this company. The service was extremely professional, friendly, and customer-focused from start to finish. What I appreciated most was the patience and understanding shown throughout the process. I was given plenty of time to get my money together without ever feeling rushed or pressured into making a decision. This made the whole experience feel comfortable, relaxed, and stress-free.
The level of customer service was excellent, and it was clear that they genuinely valued my business and wanted to make sure I was happy with my purchase. Communication was great, and everything was handled in a professional and respectful manner.
I would definitely recommend this company to anyone looking for a reliable and professional service. I am very pleased with my experience and will certainly be shopping with you again in the future. Thank you for the fantastic customer service!
24 de octubre de 2025
Opinión espontánea
Respuesta de Payment Assist
Hi there,
Thank you for such detailed and thoughtful feedback.
We're delighted you felt supported throughout the process and that everything was handled with patience, professionalism and without any pressure.
Providing clear communication and giving customers the time they need is really important to us, so it's wonderful to know this made your experience comfortable and stress-free.
Thank you for your recommendation, and we look forward to helping you again in the future.
Best wishes,
Payment Assist
Very disappointed with Payment Assist…
Very disappointed with Payment Assist and EMaC warranty service.
I took out an EMaC warranty in January 2024 and unfortunately had an issue with my Kia Niro. I followed the warranty process and was referred to a garage for diagnosis. I also paid £96 for the diagnostic investigation.
Despite following the process, EMaC ultimately refused to authorise the repairs. I was then referred to another transmission specialist, who advised that they would not strip down the gearbox or clutch because there was a risk that EMaC could refuse the claim, leaving me potentially responsible for a very expensive repair.
This has left me in a very frustrating position after paying for a warranty that I expected would provide assistance when a significant mechanical problem occurred.
Because of my experience, I have decided to cancel the warranty and my Direct Debit. I have also requested reimbursement of the £96 diagnostic cost, but this has been refused.
Overall, I feel the service has not provided the level of support or reassurance I expected from a vehicle warranty. I would strongly recommend that customers carefully check exactly what is and isn't covered before taking out this type of warranty.
Very disappointed with the experience and customer service.
24 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Mo
Thank you for taking the time to share your experience.
We are sorry to hear about the difficulties you have experienced with your vehicle and the EMaC warranty claim. We appreciate how frustrating this situation must have been.
However, we would like to clarify that the issues outlined in your review relate to the warranty product and claims process provided by EMaC, rather than the services provided by Payment Assist. Payment Assist has no involvement in the assessment, authorisation or rejection of EMaC warranty claims, nor do we have any control over the terms, coverage or decisions made by the warranty provider.
As such, the experience described in this review does not reflect the service you have received from Payment Assist. We would therefore kindly ask that you consider moving your review to the business where your feedback can be directed to the company responsible for the warranty and claims process.
Kind regards
Payment Assist.
Payment assist
I have just completed my final payment to payment assist for my car repair. This is a great way to spread your car repair bill and I wholeheartedly recommend it. It has served me well now for various repairs over the last few years
24 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Steve,
It's fantastic to hear that Payment Assist has served you well for several repairs over the years and helped make those costs easier to manage.
Thank you for your continued support and for recommending us to others.
Best wishes,
Payment Assist
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