Pcoptimum Opiniones 345

I scanned my optimum at esso, beeped, proceeded with the rest of the steps. I asked for receipt, noticed no points.
Before if this happened you could contact optimum give transaction numbers they confirm and add missing points. No more !
I called, explained I did scan was told to send picture of receipt from phone to agent, did so, (major pain in ass), 2 wks later got message, not eligible because I didnt use a new app they were pushing, also to send picture of receipt. I did not ask for points from a app addition, did send picture of receipt. To add insult, they attached a picture of the receipt to this email.
Phoned again, explained again, (with updates,lol), got lots of hesitation, lots of holds, much as others huave noted. Finally told I did not scan card prior to purchase.
Or put another way, you are a liar 'sir'. Even if I didn't scan first, what a way to run a bonus program.
Loblaws, a family owned business, (yes I know their name), should be ashamed of their nickle and dime tactics, particularily as the economy recovers from a near pandemic disaster.

I wish I could give a zero. Took over 400,000 points when issued a new PC Card. I got email saying case resolved and nothing was done. I then spent 3 hours on the phone and was put on hold 25 times and still no resolution. I know it’s a free bonus but it becomes a scam when they take points away from $1000 spent.

I am surprised of PC management, they didn’t add to my card 6000 point last week they offer 6000 points if I buy $40.0 of fresh beef which I did bought at $44.0 when I complained they gave my by email a case number with a link to photo and email back the offer which I did but until now no email no additional point nothing, also they offer this week if I download Esso mobile and fill $25.0 they will add to me 10000 points they didn’t they send to me by email another case number I send them the invoice copy by email also until now no points nothing. Thier customer service team UN experience they put me on hold few times to learn from their super visor,
PC management you should respect your member clients you’re ignoring you have no credibility.
My name Mazen Kalbouneh

Optimum has horrible customer service. They offered me 60,000 points when I was going to close my account when there was boycotting several months ago & never gave them to me. I've been trying to contact them all these months & today someone finally contacted me & refused to honor the 60,000 points they promised me because the person that offered me the points to stop me from closing my account didn't make a note of it & for some reason I lose out. They didn't even have the decentsy to give me1 point. I will never deal with these horrible people again!

Absolutely the worst company to deal with... neither their store staff nor their online staff seem to have the ability or authority to resolve issues... we just wasted more than two months, and today over an hour on the phone, and the agent then wanted to send us an email with instructions so that we can telephone back to continue working for a solution...WTF!!! If I could rate as zero I would... we are going to deduct value of our points from credit card balance and pay them out in full, cancel cards, and never shop with them again.!!!

In theory PC optimum is an excellent concept but they play games in resolving disputes and completely distant themselves in customer inquiries/issues.
This tells me I can't trust the product and should not trust the product.
For example if you use the PC app to register a concern or issue, they make you re-type it 3 times. . . I can only assume they do this in the hopes you'll give up. This has been the status quo for several years.
Recently I've noticed, the points they promise don't get applied. It's random but significant. You have to double check everything. And then you have to go through an arduous process if you want to get what you're promised...
Trusted grocery Partner? No. Don't be deceived

If I could give zero stars I would. Everytime I shop I have to do points inquiries even though my offers are loaded correctly and my card was scanned. I currently have 4 points inquiries pending (one from a month ago), and they are being ignored. Today I called to speak to a human, waited an hour, finally got through, I told her my complaint and she hung up on me. I am furious. This company is shady.

PC Optimum card on its own is basically useless for grocery purchases. You have to use one of PC's credit cards to get points. Or you have to check weeky offers and if you'll be purchasing those specific items you'll earn some points.(but only if you load those offers)

These guys use deceptive advertising about the points. I had few occasions where I was not awarded the points. Recently I bought from Joe Fresh, in September 2024, and received only half the points. For the balance I have been emailing and calling (with 2 hours wait time) but to no avail. Very disappointed.

If I could leave 0 stars I would. Went into a Shoppers today to use my points on a Bonus Redemption offer. The cashier did the transaction and although the points came off my account, the amount couldn't be deducted from my bill. So I left the store with no products and no more points!! Store claims they can't reinstate points to an account you have to go through PC Optimum customer service. Called the number. Estimated wait time "2 HOURS!" WTH??? What kind of racket is this company running? Why it is so hard to get points back from a system error?
Submitted a points inquiry online. I don't expect to see my 50000 points again! If not, that's it for SDM, Superstore and any and all PC Optimum points associated companies. Some of the worst customer service (in-store, phone, etc.) I have ever experienced!

Terrible experience trying to spend points and make a purchase! 5 hours on hold to resolve this is unacceptable!

Zero support through email

Called twice at not peak hours, was on hold for over 1 hr 30 and no answer. No other way to communicate with them.

I would rate zero star if I could.
Frozen my account for few months. I have been going back-and-forth with a customer service and the problem is still unresolved.

I have been using my shoppers drug mart and PC Card for years. Impossible to redeem points. No help online. Phone help is a two hour wait. If I do get this resolved I will spend the 200 dollars in points then it’s never again for pc.

My account is set to earn and redeem. On Friday, October 18, I purchased 3 6-oz of blueberries at the Superstore on Weston Rd. and was supposed to get 3,000 points as per their flyer (October 17-23), however, the points were not loaded. Went to the customer service desk and they tried to add the points as "goodwill" points, I guess that is the only way they have to do the adjustment. The transaction would not go through, and the message did not make any sense ("Set to earn points only", which is wrong as my profile indicates earn & redeem). Regardless, even if it were set to earn only, which is not, there should not be issues adding points. The customer service people at the front were really nice and tried several times with no success. I went back on Saturday, October 19, to try again (they had written the issue on the receipt), however, no luck. The person asked me to contact PC Optimum as they could not fix the issue. First, their website only has the bot which is totally useless and not able to get a live rep. No phone listed, however a google search gave me a phone number to call, and currently waiting for 50 min for somebody to answer the phone.
This is RIDICULOUS!!!!

Can't redeem over 270$ of points because something is "locked". Log in, everything looks fine, call customer support, on hold over an hour, still waiting for service. I feel like I'm being scammed, don't have these problems with Scene card.

Been sitting on hold for over an hour and half to see why I can’t redeem points as used to be able to until a month ago.
After 20 minutes the on hold music stopped but I can hear noise every once in a while like they are trying to fix and shows I am still connected.
Why is this so difficult! I have checked my settings on the app and says I can earn and redeem but when I tried to get answers by email all I got was information on how to connect the PC financial card! Uggggghhhh!
Disgusting customer service

I cant access my photos or albums on the shoppers photo site. My PC optimum login is not working. I have been trying for 2 days and still no access to the site. I called PC optimum customer service only to have them tell me that all my info is up to date and this is a Shoppers drug Mart issue. I was put on hold and transferred to Shoppers drug Mart for assistance. Shoppers drug Mart agent to me "no" this is a PC optimum issue "let me transfer you to PC optimum agent" PC optimum customer service is the worst in have ever experienced. I have no way of accessing my personal photos which are being held hostage by a company that doesn't know what the heck it is doing. Not one agent was will to go out of their way to assist, All they keeping doing is passing me back and forth. i would at this point like to break ties with PC optimum.Again, because they are holding my family photos hostage on a site that cant acess I fear losing these photos for good.

The most terrible call today to customer service.. first I waited 45-50 mins on hold then I got the worst personal who had no clue what he was saying and what I actually called for ..he is no help to the company and all I wanted was the stamps for the new program that offers when you spend 20.00 you get one stamp towards brand name cook ware … case #19611192/19550038

It's bad enough that PC Optimum used to be great - was easy to collect points quickly - and now it takes forever to accumulate points, but the customer service is appalling. If emailed, the response is a standard form-letter response that is in NO WAY helpful or related to the issue, saying someone will get back to you but NO ONE EVER DOES. Or, the response says to click the link to provide more info. The link opens up a new email but is missing the "to" address! I am constantly getting emails telling me I missed out because I didn't load my offers but I can't log in to do so and no one at PC seems to care. This is now the second time in a year that I haven't been able to log in. Last time, I called and was told I had to call each time I wanted to load points. I was assured it was being done on their end but it was a lie because I continued to get emails telling me my points weren't loaded. I finally changed my password and was able to log in - through NO HELP from PC. I am sick of changing my password every 6 months. PC Optimum (ever since PC merged with Shopper's Optimum) is a complete scam.