Pcoptimum Opiniones 345

Horrible service. They give u PC offers but when u check out they do t show up on ur bill. Then u make a complaint to get the points and they never get back to u. Back to food basics.

The worst customer service ever!!!! They locked my PC optimum account due to not logging in for over a year. I don't log in because the main household user has an account and activates the offers therefore I have no reason to log in and linked to my credit card. Anyways I have over $180 to redeem which I haven't been able to use in over 3 weeks because again instead of contacting us they locked us out. I have spoken to 2 people to deal with this issue( over 4 hours on the phone because goodluck trying to get someone from customer service in under an hour). Both giving different reasons. I'm expecting a baby in 3 days and I would have loved to been able to redeem to save some money but they haven't been able to deal with this issue. I asked for compensation due to the stress and they can't do anything. I asked to speak with someone who can and they said they can't do that. So what can you do. I got so frustrated with the lady I ended up telling her off and she had to hang up because that's they only way they can disconnect a call if you tell them off. I admit I was in the wrong but omg please avoid this credit card and optimum card because you will thank me in the long run. The amount of stress while being pregnant hasn't been healthy and especially during times like today, saving money is near impossible and to have your account locked has caused us to go out of pocket.

I’ve been having difficulty redeeming points for various things, ie, car washes at Esso.
I’ve tried calling the 800 number for PC Optimum on a couple of occasions. Both times I’ve had to wait on hold for over 45 minutes.
THIS IS SIMPLY UNACCEPTABLE!!

Someone at Loblaws needs to be made aware of this and the company needs to get this sorted out. At the least, a call centre that services customers of Loblaws and its many affiliated companies needs to be put to action and resolve this problem.
I’m sure I’m not alone in this query

I purchased groceries at Super Valu today and when I went to open the app to scan the card, it wouldn't open. In fact I had no internet service inside the store at all. I had to take all my groceries over to Customer Service to see if they could get my account open and no way would it load. They gave me my receipt and told me to call and get my points put on my account. I came home and called PC Optimum, waited over an hour on the line and had to verify my acct. I gave her my email address linked to the acct. Had to do it phonetically every single letter. After that she said because I was giving her the numbers from the app instead of my card, which should be the same..she asked me to verify some things, including the email address I just gave to her..after all that I was told that in order for me to get my points, I had to scan the card at checkout. I explained that it wouldn't open at checkout and she just ignored what I said and stated that the terms specifically state that if I don't scan the card, then I don't get the points. I asked to speak to a manager and was told that I couldn't because of call volume. After 57 minutes on the line, I'm thinking they may have 2 people working CSR. I have been with this company since they opened here and had PC optimum since it started. Now they have lost me and my family. I will not shop there again. Sobey's here I come.

Worst service. They freeze your account so you cannot redeem your points. Gonna have to stop using this and will switch to a different credit card. Issue still is not resolved

Been on hold for an hour+ , and this is the 3 rd time I have tried but life happens and I have to hang up it takes so long. and then on a sunday I was online for half hour and then the recording finally mentioned they were closed on Sundays!

J ai essayer de rejoindre c au téléphone 1h30 d attente sainte reprise

Absolute hate for this s*itty company. 1 hour on hold listening to the same 7 guitar notes to resolve a hold THEY put on my card, stopping me from redeeming $200 of points. I've called 3 times now to resolve this issue. These people are useless.

Somehow my points disappeared, almost $100.
waited 1 1/2 hours to get through only to have the rep argue with me to the point I asked to speak to her supervisor. They sent me a new email to call them re my missing points and now waiting another hour. Is there only 1 person working. This is BS. so by the time somebody answers I'll be irrate.

They have promotions like 15,000 points for your purchase plus another 15,000 when you use your PC Mastercard. They don’t give you the points…I purchased twice for this promotion and nothing. Everytime they have a promotion you have to email them to get your points. It’s disgusting…and a waste of my valuable time…

Call for assistance waited for more that an hour phone cuts off.. call again waited for more that 1 1/2 hour very poor service.

I am currently on hold with
@pc_optimum
to deal with my frozen points account. They are telling me that I their wait time is 1 hour and 40 minutes to speak to a customer service rep.

They are experiencing "Higher than normal call volumes" which we all know translates to "insufficient staffing" and "we are contemptuous of your time sucka...nya, nya"

They have a bot responding to email requests for assistance. So email doesn't work to circumnavigate their attrocious customer service.

I am currently listening to their to @pc_optimum
advertising which is telling me how wonderful they are, while I listen to their upbeat music on 30 second REPEAT.

Who else is experiencing this?

I activated my deal on the app (surprise 20000-30000 pts with 60$ purchase with exceptions) scanned the card and made a 120$ purchase while avoiding all LISTED exceptions… and I did not receive promo… contacted the company and received a reply like 2 weeks later than on 48$ of my 120$ applied 🙄 I AM NO LONGER a pc optimum member! This always happens with them?

Cela fait deux fois que je change de carte pc optimum car elle ne fonctionne pas sur l’appli et je n’obtiens jamais de points. Perte de temps honnêtement.

All good until you need help. Then you call. Then you are being force fed advertising for the card and the app for 6 minutes on your dime before they even place you in the waiting loop, keep interrupting the loop countless times for more advertising, and when that finally stops. 10 min in, they'll tell you how important your call is. The one thing you won't hear is whether its 15 min or 5 hours on hold. So.... i am out. C a n c e l!

First and last online purchase pc op never got my points 50000 deal posted spend 150 get 50000 points now 14 emails later still trying to get my points I will not give up

50,000 points were redeemed from my account from another province about a week ago. I don’t know who did this but I have been trying to get my points back and have been unable to contact anyone, been on hold for outrageous amounts of time, always resulting in me being randomly hung up on. This is extremely unprofessional, I was basically robbed and these people don’t have the customer service abilities to connect me to a human for a week straight. I just want my account secure and my points back.

Cette carte ne sert à rien. On a beau passer la carte à chaque achat, le solde de points ne monte pas du tout. Il faut acheter des produits bien précis pour avoir des points mais, soit ce sont des choses dont nous n'avons pas besoin, soit on trouve moins cher (sans point) dans une autre marque. Bref, aucun intérêt à continuer d'utiliser la carte. BELLE INUTILITÉ ET AUCUNE FIDÉLISATION...

worst rewards program ever - have accumulated $100 worth on points and with zero notice or explanation my account has been blocked from redeeming

oddly they still allow me to earn

complete scam

My PC optimum card does no collect points and I lost over 100k points with no way of recovering. Worst points program I have