Pecksniff's Opiniones 

122
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

My wife bought one of their candles. We regularly light candles in our bedroom. Safely on a holder, never a problem. I lit their candle, lay down on the bed and all was well for a while. Then I heard... Ver más

Valorada con 5 estrellas sobre 5

Came home from a week away to the most gorgeous surprise from @Pecksniffs—two beautiful candles, sent in response to a little feedback I’d shared. I wasn’t expecting anything, let alone this fragran... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Reported a faulty candle by email and customer service acknowledged immediately and sent a replacement candle in the post, received the next day! Candles are excellent quality, perfect balance of aro... Ver más

Valorada con 5 estrellas sobre 5

Easy online ordering and fast delivery. One thing I think should be considered is the amount of packaging used. Over the top and not necessary. Even after all the packaging the product box itself... Ver más

La empresa ha respondido

4,3

Excelente

TrustScore: 4.5 sobre 5

122 opiniones

5 estrellas
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3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(122)

88 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Dangerous Product

My wife bought one of their candles. We regularly light candles in our bedroom. Safely on a holder, never a problem. I lit their candle, lay down on the bed and all was well for a while. Then I heard an almighty crack and the candle had exploded. The glass holder had shattered and hot wax went everywhere. I couldn't touch it for hours until the wax had solidified. Major clean up operation required. Not happy. I have photos but no option to upload...

16 de octubre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

My first order

My first order! Excellent service. Fast delivery and very pleased with the items delivered. One of the pumps was broken upon arrival and the company immediately forwarded a replacement. I shall definitely be buying again from Pecksniff's

10 de septiembre de 2026
Valorada con 1 estrellas sobre 5

Qualitätsmangel

Ich habe ein Parfum gekauft und Flüssigseife. Der Duft ist so schwach, als wäre da etwas bei der Produktion nicht richtig gelaufen. Das Parfum verfliegt schon nach 5 Minuten. Ich hatte genau dieses Parfum schon einmal früher gekauft und es duftete sehr stark und hielt 24 Stunden.

1 de julio de 2026
Logotipo de Pecksniff's

Respuesta de Pecksniff's

Dear Customer,

We are sincerely sorry to hear that you were disappointed with your perfume and liquid soap purchase. We understand your frustration, especially as you had previously purchased the same perfume and experienced a much stronger scent that lasted significantly longer.

We were concerned to read that the fragrance seemed much weaker than expected and that it faded after only a few minutes. We have had no communication from you regarding this issue, and we would have genuinely loved the opportunity to discuss this with you and work towards resolving the problem.

Customer satisfaction is extremely important to us, and we always want the chance to investigate any concerns and make things right where possible. Please could you contact us directly so we can look into this further and see how we can help.

Once again, we sincerely apologise for your disappointment and appreciate you bringing this matter to our attention.

Kind regards,

Pecksniffs Customer Services

Trustpilot está evaluando esta opinión de acuerdo con nuestro protocolo de denuncia.

Valorada con 1 estrellas sobre 5

I sent an email with a query over my…

I sent an email with a query over my order and not received a reply

30 de agosto de 2026
Logotipo de Pecksniff's

Respuesta de Pecksniff's

Hi Jemma,

We’re sorry to see your review and apologise that you felt you hadn’t received a response from us.

We have responded to your email regarding your order, so please do check your inbox and, just in case, your junk/spam folder as our reply may have been filtered there.

We’re always happy to help with any queries or concerns and hope our response resolves this for you.

Kind regards,
Customer Service

Valorada con 5 estrellas sobre 5

Wonderful candles with beautiful…

Wonderful candles with beautiful perfumes. My favourites are anything with patchouli but the are all delicious. Best of all they burn evenly.
Very quick delivery and well packaged. Easy site to use. Not much more money than well known perfumed candles and they burn flat and evenly and that is worth everything.

26 de agosto de 2026
Valorada con 4 estrellas sobre 5

Ordered my favourite handcreme to my…

Ordered my favourite handcreme to my destination in Hamburg Germany. Unfortunately had to pay a fortune for delivery plus another Fortune for tax.
Apart from that the hand cream is wonderful but the dealing with tax etc is very complicated and expensive.

28 de julio de 2026
Valorada con 5 estrellas sobre 5

Trustworthy, reliable service matched by its products.

Considering this wasn't from Amazon or a large chain. Finding the product (bought as a gift about 4years ago) was surprisingly easy. Ordering was even easier and it arrived before I even remembered i ordered it. Smelling just how I remember.. perfecto. I might have to come all the way down to the store to try new products, and leave with a big bag!

27 de julio de 2026
Valorada con 5 estrellas sobre 5

Delicate, pleasing scents

Delivered on time and well wrapped. Great price too.
I trust pecksniffs to provide pleasing scents and prefer this make to others for household fragrances. Subtle and authentic.

26 de julio de 2026

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