My wife bought one of their candles. We regularly light candles in our bedroom. Safely on a holder, never a problem. I lit their candle, lay down on the bed and all was well for a while. Then I heard... Ver más
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Consulta las opiniones de los clientes
Came home from a week away to the most gorgeous surprise from @Pecksniffs—two beautiful candles, sent in response to a little feedback I’d shared. I wasn’t expecting anything, let alone this fragran... Ver más
La empresa ha respondido
Reported a faulty candle by email and customer service acknowledged immediately and sent a replacement candle in the post, received the next day! Candles are excellent quality, perfect balance of aro... Ver más
Easy online ordering and fast delivery. One thing I think should be considered is the amount of packaging used. Over the top and not necessary. Even after all the packaging the product box itself... Ver más
La empresa ha respondido
4,3
Excelente
122 opiniones
Invita a los clientes a opinar
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Ha contestado el 80% de las opiniones negativas
Suele responder en menos de 1 semana
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Beautiful candles
Beautiful candles, lovely scents and best of all they burn evenly!! I purchased Pecksniffs and Olivia Blake in many different fragrances all are gorgeous. My favourite however, is ginger flower and patchouli.
I won’t buy candles from anywhere else. I bought one for my sister at Christmas and she has already been online and treated herself to more.
They are the best by far.
31 de diciembre de 2025
Beautiful fragrance
Beautiful fragrance. Once I found it, the purchase and checkout were seamless. Correspondence continued until delivery. Reasonably priced. Thank you. Well done. Highly recommend.
2 de enero de 2026
Reported a faulty candle by email and…
Reported a faulty candle by email and customer service acknowledged immediately and sent a replacement candle in the post, received the next day! Candles are excellent quality, perfect balance of aromas and fits beautifully in any room. The Grapefruit and Vetiver in black glass is classy and sophisticated! Great value for money too! Have now ordered several items; candles, diffusers and soap/lotion duos for myself, friends and family - future gifts!
12 de enero de 2026
Opinión espontánea
A company that cares!
After some confusion over my order, Pecksniffs were quickly on to the problem and resolved it promptly to my satisfaction.
Would highly recommend this company as they have great customer service!
15 de enero de 2026
Opinión espontánea
Took 2 weeks to arrive with no updates…
Took 2 weeks to arrive with no updates and when it did arrive, was smashed. Had to be so careful even opening as all the bottles were glass and in bits..
29 de diciembre de 2025
Respuesta de Pecksniff's
We were saddened to read this review, particularly as we were not given the opportunity to resolve the issue before it was posted. The matter was first brought to our attention by email approximately two hours prior to this review being submitted.
We are very sorry that your order arrived damaged, this is certainly not the standard we aim to provide.
Your order was placed on 29th December during our festive closure, which was clearly communicated on our website at the time of purchase, with dispatch resuming after 5th January. We do, however, fully understand how disappointing it is to receive a damaged parcel after the wait.
We have contacted you privately to offer either a refund or a replacement and are raising this issue with our courier to help prevent this from happening again.
Thank you for bringing this to our attention. We value your feedback and hope to resolve this matter promptly.
Good value
Well packed prompt delivery,had a small problem,which got resolved straight away,very good customer service.
2 de enero de 2026
Lovely products at a fabulous price
Lovely products at a fabulous price . Gifts for future
2 de enero de 2026
Great candles low prices
2 de enero de 2026
Respuesta de Pecksniff's
Thank you for your kind feedback. We’re pleased to hear that your order arrived promptly and was nicely packaged. We really appreciate you taking the time to leave a review and hope to see you again soon.
Lovely items
I recently placed a relatively large order from Pecksniff's. Unfortunately, on arrival, one item was damaged and two were missing. Excellent Customer Service sorted out a replacement and refund very promptly. I love all the products especially the Re-Covery room spray. I will be ordering again in the future
21 de diciembre de 2025
Opinión espontánea
Respuesta de Pecksniff's
Thank you so much for your thoughtful review. While we’re very sorry to hear that part of your order arrived damaged and incomplete, we’re pleased that our customer service team was able to resolve this quickly for you. It’s lovely to hear how much you’re enjoying the products especially the Re-Covery room spray! We truly appreciate your understanding and support, and we look forward to welcoming you back again in the future.
Peckersniff products are very good value
Peckersniff products are my friends and my favourites.
26 de noviembre de 2025
Respuesta de Pecksniff's
Thank you for such a lovely comment. We’re delighted to hear that Pecksniff products are among your favourites that really means a lot to us. We truly appreciate your support and look forward to continuing to be part of your home.
Respuesta de Pecksniff's
Thank you for your kind review. We’re delighted to hear you loved the product and that it was delivered quickly. We really appreciate your support and hope to see you again soon.
one item was broken in my parcel
one item was broken in my parcel. I sent an email but haven't had any reply.
I have since had a reply from Pecksniffs & they have kindly sent me a replacement. Very good customer service.Thank you.
26 de noviembre de 2025
Respuesta de Pecksniff's
Thank you for taking the time to update your review. We’re very sorry to hear that one item arrived broken, but we’re pleased we were able to resolve this for you by sending a replacement. Thank you for your patience and kind words about our customer service, they’re very much appreciated.
Premium Service with Pecksniff's.
Good service and gift arrived well packaged and quickly.
25 de noviembre de 2025
Respuesta de Pecksniff's
Thank you for your lovely review. We’re pleased to hear that your gift arrived quickly and was well packaged. We really appreciate your support and hope to welcome you back again soon.
Unfortunate error
I bought five 3-wick candles and a gift set and it all went very well up to the point where I discovered you had not sent me the correct gift set.
2 de diciembre de 2025
Respuesta de Pecksniff's
Thank you for your feedback, and we’re very sorry for the initial error with the gift set. As soon as you contacted us, we arranged for the correct gift set to be sent out immediately. We’re pleased that the rest of your order arrived as expected and appreciate your understanding. Thank you for your support.
Refreshing room spray scents - amazing value!
I had an issue with one of the items - this was sorted immediately and to my complete satisfaction.
I love these room sprays - the scent is really refreshing and never overpowering. They seem to last a long time too which is a bonus.
20 de noviembre de 2025
Opinión espontánea
Respuesta de Pecksniff's
Thank you so much for your lovely review. We’re delighted to hear how much you’re enjoying the room sprays and that you find the scents refreshing and long-lasting. We’re also pleased we were able to resolve the issue quickly and to your satisfaction. Your support is greatly appreciated, and we hope you continue to enjoy our products.
Very timely with arrival of my order
2 de noviembre de 2025
Respuesta de Pecksniff's
Thank you for your review! We’re glad your order arrived promptly and appreciate you taking the time to share your experience. We look forward to serving you again soon.
this is my favorite perfume
well, this being my favorite perfume I’ve ever had they don’t sell it in the US so ordering straight from their site is so easy and it’s not as expensive as I thought. They’re very fast and easy to order. I love.
31 de octubre de 2025
Respuesta de Pecksniff's
Thank you so much for your wonderful review! We’re delighted to hear that this is your favorite perfume and that ordering from our site was easy and convenient. It’s great to know you’re enjoying it, and we truly appreciate your support.
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