My wife bought one of their candles. We regularly light candles in our bedroom. Safely on a holder, never a problem. I lit their candle, lay down on the bed and all was well for a while. Then I heard... Ver más
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Consulta las opiniones de los clientes
Came home from a week away to the most gorgeous surprise from @Pecksniffs—two beautiful candles, sent in response to a little feedback I’d shared. I wasn’t expecting anything, let alone this fragran... Ver más
La empresa ha respondido
Reported a faulty candle by email and customer service acknowledged immediately and sent a replacement candle in the post, received the next day! Candles are excellent quality, perfect balance of aro... Ver más
Easy online ordering and fast delivery. One thing I think should be considered is the amount of packaging used. Over the top and not necessary. Even after all the packaging the product box itself... Ver más
La empresa ha respondido
4,3
Excelente
122 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 80% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent service
Excellent service, excellent products and as ever, one very happy customer.
30 de octubre de 2025
Respuesta de Pecksniff's
Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our products and service. Your support means a lot to us, and we look forward to serving you again soon.
A fantastic British Brand
A fantastic British Brand! Thank you so much for supporting our charity event. We really appreciate it.
4 de noviembre de 2025
Opinión espontánea
Respuesta de Pecksniff's
Thank you for your kind words! We’re delighted to have been able to support your charity event and are proud to be part of such wonderful initiatives. Your support is greatly appreciated, and we look forward to future opportunities to help.
Love the scents and glass bottle of the…
Love the scents and glass bottle of the Bath Soaks, relaxing and calming scents
28 de octubre de 2025
Respuesta de Pecksniff's
Thank you for your lovely review! We’re delighted to hear that you’re enjoying the Bath Soaks and that the scents bring you relaxation and calm. We truly appreciate your support and hope you continue to enjoy them.
Respuesta de Pecksniff's
Thank you for your kind feedback! We’re thrilled to hear you’re happy with the quality of the product and the presentation. Your support is greatly appreciated!
Respuesta de Pecksniff's
Thank you for your review! We’re glad you enjoyed the gift and are happy with the product. We appreciate your support!
Very good
Very good products and amazing customer service. They quickly and efficiently solved the issue I had.
28 de agosto de 2025
Opinión espontánea
Respuesta de Pecksniff's
Thank you for your kind review! We’re delighted to hear that you’re happy with both our products and customer service. It’s great to know we could resolve your issue quickly and efficiently. Your support is greatly appreciated!
Pecksniff Great Company
Pecksniff
I love Pecksniff products and was disappointed when the pump to my hand cream dispenser broke. I contacted their Customer Services who were brilliant. A new pump arrived the following day. Absolutely brilliant company to deal with. Such lovely emails sent as well to inform me a new pump was on its way.
So great to find such wonderful service.
Thank you Pecksniff.
22 de octubre de 2025
Opinión espontánea
Respuesta de Pecksniff's
Thank you so much for your wonderful review! We’re delighted to hear that our customer service team could quickly resolve the issue with your hand cream dispenser. It’s fantastic to know that you enjoy our products and appreciate the updates we send. Your kind words mean a lot, and we truly value your support!
A Satisfying Experience
I am always impressed with excellent customer service. From quick order processing to timely shipping and delivery, Pecksniff’s ticked all the boxes!
26 de septiembre de 2025
Respuesta de Pecksniff's
Thank you for your kind review! We’re delighted to hear that your experience with Pecksniff’s met your expectations, from order processing to delivery. Your support means a lot to us, and we look forward to serving you again soon!
Great service and speed of delivery is…
Great service and speed of delivery is excellent
29 de septiembre de 2025
Respuesta de Pecksniff's
Thank you for your review! We’re thrilled to hear you’re happy with our service and the speed of delivery. We really appreciate your support!
Excellent products & service.
Love Love Love the wonderful fragrances of the products I received. They also were beautifully packaged. Excellent service! I was surprised to receive the order so quickly.
25 de septiembre de 2025
Respuesta de Pecksniff's
Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying the fragrances and that your order arrived quickly and beautifully packaged. Your kind words about our service mean a lot, and we truly appreciate your support!
Came home from a week away to the most…
Came home from a week away to the most gorgeous surprise from @Pecksniffs—two beautiful candles, sent in response to a little feedback I’d shared. I wasn’t expecting anything, let alone this fragrant hug in a box!
Huge thank you to the team for their kindness, prompt replies, and truly wonderful customer service. You turned a small issue into a big smile—and my home now smells divine.
Pecksniffs, you’ve officially earned a spot in my heart (and on my mantelpiece).
3 de octubre de 2025
Opinión espontánea
Respuesta de Pecksniff's
Thank you so much for your wonderful review! We’re thrilled that our little surprise brought a smile and that you’re enjoying the candles. Your kind words about our team and service mean the world to us. It’s always our goal to turn every experience into a positive one, and we’re delighted to have earned a spot on your mantelpiece and in your heart!
Quick and easy to order and excellent…
Quick and easy to order and excellent Customer Service if you have any questions. I absolutely love the detox range - makes my house smell lovely! There is rather a lot of packaging otherwise I would have rated 5 stars!
17 de septiembre de 2025
Opinión espontánea
Respuesta de Pecksniff's
Thank you for your lovely review! We’re delighted to hear you enjoy the Detox range and that our customer service was helpful. We appreciate your feedback regarding the packaging - we use extra packaging to help protect our products during transit, as we know parcels can sometimes be handled roughly by couriers. Your input is really valuable, and we’ll continue to review ways to balance protection with sustainability.
Excellent customer service
Firstly, the products are of an extremely high calibre and very competitively priced. Pure value for money every time
The staff, when contacted, are very quick to respond and bend over backwards to assist.
Congratulations to this company, they really value their customers.
19 de septiembre de 2025
Opinión espontánea
Respuesta de Pecksniff's
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with the quality and value of our products, and that our team has been able to support you quickly and effectively. Your recognition means a lot to us, and we’ll be sure to share your kind words with the whole team. We truly value customers like you and look forward to serving you again in the future!
Excellent after sales service
Excellent after sales service, was sent the wrong items it was immediately sorted out and the correct ones sent.
4 de septiembre de 2025
Respuesta de Pecksniff's
Thank you so much for your kind words! We’re delighted to hear that our team was able to quickly resolve the issue and get the correct items to you. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon!
another great experience …
My items where available, ordered online was simple, fast shipping and very well package so there was no damage - I’ve been ordering from these guys everywhere I’ve lived for a long from Hawaii to now Portugal, great company with great products…
2 de septiembre de 2025
Respuesta de Pecksniff's
Thank you so much for your continued support and loyalty over the years! We’re thrilled to hear that ordering with us has been simple and reliable, no matter where you’ve lived. It means a lot to know our packaging and service have met your expectations across so many orders. We truly value having you as part of our community and look forward to serving you again in Portugal and beyond!
amazing
It has been a great time with pecksniff. All the products we have purchased has been delivered with great caution. We love all pecksniff products. All their products works well on us. Hope to have more great deals. THANK YOU SO MUCH PECKSNIFF WE LOVE YOU VERY MUCH. It has been a great three years of purchases done with you.
3 de septiembre de 2025
Respuesta de Pecksniff's
Thank you so much for your heartfelt review and for being with us for the past three years! We’re delighted to know you’ve enjoyed both our products and service, and it truly means the world to us that Pecksniff’s has become a part of your life. Your continued trust and support inspire us every day. We look forward to bringing you more great experiences and special deals in the future.
Thank you for your kind cooperation.
25 de agosto de 2025
Respuesta de Pecksniff's
You’re very welcome! We’re always happy to assist and glad we could help.
Lovely product at good price
6 de agosto de 2025
Respuesta de Pecksniff's
Thank you for your kind feedback! We’re delighted to hear you’re enjoying the product and that it offers great value. We look forward to serving you again soon!
Respuesta de Pecksniff's
Thank you for your feedback! We’re glad your order arrived quickly and appreciate you taking the time to share your experience.
Poor customer service
Order arrived promptly. Noticed spray bottle neck not level but the spray worked then 2 days later the whole spray mechanism came off spilling the contents. Sent 2 emails to customer service but no response from them . Very disappointing.
4 de agosto de 2025
Respuesta de Pecksniff's
Hello Angela. This is Pecksniff's Senior Management here. I have checked all communications within the Customer Service email and unfortunately no email was ever received from yourself. I have viewed your case history through the website communications and see that you were sent a replacement product on the 20th August. I hope this has been resolved to your satisfaction.
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