Dreadful response from the people at Perx when I tried to reactivate a card that I had purchased even dispite showing them the invoice I still had for it. I was given a complete runaround and after s... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
It is a great way of rewarding staff and a very convenient system, except when you come down to small balances. I suggest that you have a transfer to a charity of your choice option and another option... Ver más
La empresa ha respondido
Perx cards are ridiculously complicated to use. Trying to find a balance or register a card feels like an episode of “The Crypto Factor” instead of a simple gift card experience. They keep changing... Ver más
La empresa ha respondido
I put through a large order for digital Perx cards fo the first time and due to a change in our internal process we had lots of questions. Jenny provided first class support, her responses were timely... Ver más
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Información sobre la empresa
Escrito por la empresa
Empower and appreciate your team with Perx Rewards cards – the ultimate choice for meaningful recognition. Accepted globally wherever Mastercard® is available (instore and online), these cards offer the freedom and flexibility to celebrate achievements in the most rewarding way. Perx Rewards aligns with tax benefit schemes, including the Small Benefits Exemption in Ireland offering up to €1,500 per employee in tax-free benefits, respectively. These schemes make Perx an ideal way to show appreciation while enjoying tax advantages. Contact Us We're Listening - Reach Out to Perx Support. Your feedback drives our excellence.
Información de contacto
The Greenway, Block C, Ardilaun Court, 112-114 St Stephen's Green, Dublin 2, D02 TD28, Dublin, Irlanda
- +353 1 255 7111 (IRE)
- perxcardsupport@emlpayments.com
- www.perxreward.com
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841 opiniones
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Perx - interacting with The App.
When i remembered how i used the App in 2025 - it was easy to navigate after that.
27 de abril de 2026
Opinión espontánea
Respuesta de Perx Reward
Hi JimBob,
Thank you for your review.
We’re glad to hear that once you got familiar with the app again, it was easy to navigate. We appreciate your feedback and look forward to your continued business with Perx :)
Kind regards,
The Perx Team
This is the worst online experience I…
This is the worst online experience I have ever encountered -your people choose not to bother reading my e mails which contain details of the issues encountered -we have been going over and over the same issue for months now and either your objective is not to resolve the problem in the hope the card will lapse with an unused balance or people are just trained to send back e mails with no solution -I copied a response and sent it with my reply and you sent back the e mail with this piece deleted and no reference to it -it’s been apalling
12 de mayo de 2026
Opinión espontánea
Respuesta de Perx Reward
Hi David,
I'm sorry to hear this.
I will reach out via DM for further info, so we can better assist you.
Kind regards,
The Perx Team
using the card is very easy …
using the card is very easy once uploaded to my wallet. Had a difficulty in downloading it initially, and as I had older used cards, I needed to delete the older cards which took time as I needed to be sure that I was deleting the correct ones
.
11 de mayo de 2026
Opinión espontánea
Respuesta de Perx Reward
Hi Niamh,
Thank you for your review.
We appreciate your feedback on the initial setup and are pleased to hear the card was easy to use once added to your wallet.
Kind regards,
The Perx Team
Very helpful when I needed to change my…
Very helpful when I needed to change my card from my old phone to my new phone
8 de mayo de 2026
Opinión espontánea
Respuesta de Perx Reward
Hi Liam,
Thanks for taking the time to leave a review.
We’re delighted to hear you received helpful support when changing phones and that everything was sorted smoothly.
Kind regards,
The Perx Team
I had issues accessing my card
I had issues accessing my card, despite the fact that I have done this without any difficulty in previous years. I eventually got sorted but it took a few days
27 de abril de 2026
Opinión espontánea
Respuesta de Perx Reward
Hi Deirdre,
Thank you for your feedback.
We’re sorry to hear you experienced issues accessing your card and that it took a few days to resolve. We appreciate you sharing this and are glad it was sorted in the end.
Kind regards,
The Perx Team
It is a bit finicky setting it up
It is a bit finicky setting it up. You need to make sure you delete you previous cards from the apple wallet or you will no t be able to identify which is the new one. Also need to hide the existing cards in the App or it can be confusing. Will see how acceptable it is as I found it a bit restrictive last year with a number of retailers.
7 de mayo de 2026
Opinión espontánea
Respuesta de Perx Reward
Hi Lorcan,
Thank you for sharing your experience.
We’re sorry to hear the initial setup was a little tricky and appreciate you outlining where it felt confusing.
Kind regards,
The Perx Team
So easy to activate and excepted in all…
So easy to activate and excepted in all shops
6 de mayo de 2026
Opinión espontánea
Respuesta de Perx Reward
Hi Michele,
Thanks for taking the time to leave a review.
We’re delighted you found the card easy to activate and convenient to use wherever you shop.
Kind regards,
The Perx Team
It works...eventually
It works, but clunky. Not obvious to swipe left to see other cards, nor obvious a card has been added, and the need to log out and then log back in in order for updates to happen is pretty 1990's.
7 de mayo de 2026
Opinión espontánea
Respuesta de Perx Reward
Hi there,
Thank you for your review.
We’re sorry to hear parts of the experience felt clunky and appreciate you highlighting these issues for improvement.
Kind regards,
The Perx Team
It is handy to use, but customer service is really difficult to get any information
It is handy to use, only problem comes in when u have to accept the perx card for 2nd time, you actually need to log out in order to see the card in your wallet as this information is not available anywhere.. customer service is no good. It takes ages for them to sort the simple problems like this. Once you get Pass this then it works fine.
1 de abril de 2026
Opinión espontánea
Respuesta de Perx Reward
Hi Ashay,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the difficulty you experienced when re‑accepting the card and the frustration this caused. Your comments regarding visibility in the wallet and customer service are noted, as they help us identify areas to improve. We’re glad to hear that once resolved, the card worked well for you.
Kind regards,
The Perx Team
The reward card is great so easy to use…
The reward card is great so easy to use and set up.
Great you can add to your wallet makes it so handy to use, would definitely use these again.
7 de mayo de 2026
Opinión espontánea
Respuesta de Perx Reward
Hi Michelle,
Thank you for your kind feedback.
We’re glad you found the card easy to use.
We really appreciate your support and are delighted to hear you’d use Perx again.
Kind regards,
The Perx Team
It is a bit trickey to initially set up…
It is a bit trickey to initially set up on my phone & register the card but once set up & added to my digital wallet, the card was easy to use.
6 de mayo de 2026
Opinión espontánea
Respuesta de Perx Reward
Hi Paul,
Thank you for your review and feedback.
We’re delighted to hear you found the platform user-friendly and easy to register and use. It’s great to know you enjoy the flexibility to spend when and where you choose.
Kind regards,
The Perx Team
Why can Perx not phone a customer
Why can Perx not phone a customer with an issue instead of email tennis, it makes no sence and all i am looking for is answers
5 de mayo de 2026
Opinión espontánea
Respuesta de Perx Reward
Hi there,
You can reach the Card Support team on +353 1 255 7111 and the Sales team on +353 1 255 7112
Kind regards,
The Perx Team
Card download process was broken
The link provided in the invitation e-mail was flagged as a security risk. I eventually got it sorted but these things should not happen.
I also registered for 3DS but it has not worked when trying to use the card online. And once registered I can't verify that the details I supplied were accurate.
24 de abril de 2026
Opinión espontánea
Respuesta de Perx Reward
Hi Feargal,
We’re sorry for the issues you experienced with the invitation email and 3D Secure registration.
If your still having problems, please contact our Card Support team for assistance. You can reach them via our website Contact Support | Perx Rewards, phone at +353 1 255 7111 or email here: perxcardsupport@emlpayments.com
Kind regards,
The Perx Team
Wonderful Experience
Wonderful Experience, Easy to Use, Handy
The option to add the card to wallet was super helpful
24 de abril de 2026
Opinión espontánea
Respuesta de Perx Reward
Hi there,
Thank you for your kind feedback.
We’re glad you found the service easy to use and that the wallet feature was handy. We appreciate your support and look forward to assisting you again.
Kind regards,
The Perx Team
Easy to Add to wallet on iphone but…
Easy to Add to wallet on iphone but total time wasting exercise to add to apple watch, refers you to call support to get the card verified or via the website. Called the number and support were absolutely useless and it felt like it was a fob off to get me off the phone. And basically said it was an apple issue and I should call them to get the card verified!! When I challenged this I was told I would need to email the support team at Perx.... which was the same team I just called. Seriously the person I got on the call should be sent back to so a few weeks or months of training for something that ended up being an easy fix on the Perx side. I would not recommend using this company at all and definitely not calling what they losely call support.
24 de abril de 2026
Opinión espontánea
Respuesta de Perx Reward
Hi there,
Thank you for taking the time to leave feedback.
I’m really sorry to hear about your experience trying to add the card to your Apple Watch and the support you received. Being passed between channels and not getting clear ownership of the issue is understandably frustrating, and that’s not the standard we expect from our support team. Your comments have been noted and will be shared internally.
Kind regards,
The Perx Team
I haven't got yet my reward
I haven't got yet my reward. I've tried to set up an account but it reported me that my user was not found
24 de abril de 2026
Opinión espontánea
Respuesta de Perx Reward
Hi Thiago,
Thank you for your review.
I’m sorry to hear you’ve had difficulty accessing your reward.
We will reach out via DM for further info, so we can better assist you.
Kind regards,
The Perx Team
very quick easy process
very quick easy process. to add card to mobile wallet, great service
29 de abril de 2026
Opinión espontánea
Respuesta de Perx Reward
Hi Caroline,
Thank you for your kind feedback.
It’s great to hear you found the process quick and easy, and we’re glad you enjoyed the service. We look forward to assisting you again.
Kind regards,
The Perx Team
I found the entire process seamless.
24 de abril de 2026
Opinión espontánea
Respuesta de Perx Reward
Hi Brendan,
Thank you for your review.
We’re delighted to hear you found the entire process seamless and look forward to your continued business with Perx.
Kind regards,
The Perx Team
Everything was easy and the option to…
Everything was easy and the option to add the card to your wallet is a way more convenient option.
11 de abril de 2026
Opinión espontánea
Respuesta de Perx Reward
Hi Farai,
Thank you for your review.
We look forward to your continued business with Perx :)
Kind regards,
The Perx Team
Love it
Love it, the app is easy to use and register.
And very accessible in terms of adding the card to you wallet.
15 de diciembre de 2025
Opinión espontánea
Respuesta de Perx Reward
Hi Debby,
Thank you for your review.
We look forward to your continued business with Perx :)
Kind regards,
The Perx Team
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