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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My lovely little box was like christmas coming early,everything was wrapped beautifully and arrived in excellent condition, Couldn't believe the cup cake measurer was exactly the right colour for my n... Ver más

Valorada con 5 estrellas sobre 5

Very pleased at how quickly my order came- 2 days after ordering. Good quality cake cases, colours exactly right for the Spiderman cupcakes I'm making, as were the red and blue hundreds and thousand... Ver más

Valorada con 5 estrellas sobre 5

I needed baby shower toppers 4 cupcakes & discovered this site which had an excellent assortment at a reasonable price. Bought few general bits of equipment at same time & received goods in a remarkab... Ver más

Valorada con 5 estrellas sobre 5

I purchased some Roy's Natural flavouring as I wanted to do a recipe from Mary Berry's new cookbook. It has worked a treat. It was very difficult to locate but Planet Bake stock it so I'm sure I'll... Ver más

Información sobre la empresa

  1. Tienda de suministros de cocina

Información proporcionada por diversas fuentes externas

www.planetbake.co.uk is everything the enthusiastic home baker (and eater!) needs to help them in their quest for cake and bake perfection. Having our finger on the home baking pulse our ranges ensure you have everything you need for easy and fun home baking. You'll find stuff to mix it, mould it, bake it, decorate it, serve it and so much more... So whether you simply want to indulge in a little home baking or add a touch of luxury to your already tried and tested recipes we have something for everyone here at Planet Bake. Check out our fabulous range of cake stands, tins, teapots and mugs as well as uber-cool aprons, oven gloves and linens for the well dressed domestic marvel! All our products are backed by our 28 Day Money Back Guarantee, so if the item you bought isn't exactly what you were looking for then we'll happily refund you in full. We also pride ourselves on out Super Fast Delivery, All order placed before 1pm will be dispatched the same day, and we offer a choice of delivery options from Express Delivery to a Guaranteed Next Day Service. We'll also keep you up to date with the latest home baking trends - simply register to receive the Planet Bake newsletters and check out our blog. We'll bring you what’s hot and what's not in the home baking front as well as stuff that’s just a little bit different. Customer Service & Company Ethos Our aim is to provide a great product range that will appeal to bakers of all ages and experience backed up by really genuine customer service. We have a dedicated helpline to give you information and guidance on all our products which have been tested by real people in real home kitchens to make sure that they ‘do what they say on the tin’ ! Just fire us a quick email.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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4,9

Todas las opiniones

(1220)

0 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Can't wait for party to show of accsesories

Buying from this company was painless .Goods arrived next day .Was absolutely delighted with 99 percent of items purchased .Disappointed in the display stand for the pop cakes .Found it very hard to assemble I suffer from arthritis and found it very hard to fit pieces together .Dont think I would use it .Everything else was spot on .

28 de febrero de 2014
Opinión espontánea
Valorada con 4 estrellas sobre 5

Friendly and efficient customer service.

Have always received a good service from Planet Bake. This time two items were sent incorrectly and there was some damage to contents but within one short email the problem was resolved and the correct items were received the next day.

27 de febrero de 2014
Opinión espontánea
Valorada con 1 estrellas sobre 5

Goods not received, obviously not necessarily planetbake's fault.

Ordered and paid for 2 day delivery service as I needed them six days after ordering. Never arrived, 2.5 weeks later still not arrived. Requested a refund last Wednesday, no correspondence from planetbake since.

24 de febrero de 2014
Opinión espontánea
Logotipo de Planet Bake

Respuesta de Planet Bake

Hi Cathrine, thanks for the feedback - have checked our email log and we have sent 4 emails since hearing from you, 3 of which you have responded to. A refund was also processed immediately as soon as we heard back from you last week. I'd be really grateful if could confirm receipt of both email and refund. On the rare occasion that parcels do go missing we do our upmost to resend orders, help our customers and keep them updated, however this was obviously hampered when you lost internet and phone connection for a week during the recent bad weather.

Valorada con 4 estrellas sobre 5

Satisfied customer!

I am very keen baker, I love baking cupcakes. I needed new supplies so I googled companies that supply cupcake cases ect. I came across planet bake, really interesting site, had everything I needed from cases, wraps and gel colours. Good value for money, so far the quality is great, delivery was speedy too. Overall satisfied customer. Will use you again :)

17 de febrero de 2014
Opinión espontánea
Valorada con 5 estrellas sobre 5

Planet Bake for Service Excellent!

I am greatly pleased with the service provided by Planet Bake. My first time order was delivered in a quick turn around and notification from picking to dispatch. Now I have got to us the items I ordered.
Thank you Customer Service at Planet Bake for your excellent service.
Mrs S Shah

16 de febrero de 2014
Opinión espontánea
Valorada con 1 estrellas sobre 5

Rubbish

Am waiting to do a collection as I am too busy at the moment to get round to it. I ordered something with next day delivery and paid extra for this - firstly I didn't get the next day then when I rang up on the day after to see where it was they said its on the van for delivery but there is a problem there are no red-heart sprinkles at this time of year you can see why this might be an issue.
I told them I didn't want the order they said fine no problems send it back.
Just seemed completely defeated didn't want to help me just wanted to get my off the phone.
have bout from here once before red and green sprinkles which separated in the box to join together as the packaging is poor - should have know then.

4 de febrero de 2014
Opinión espontánea

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