Platinum Car centre Opiniones 

We had what can only be described as a nightmare with this company, test drove a family car seemed nice and we paid for it and to pop back to collect 4 days later, I had a call from the salesman saying a engine management light came on so it had to go to main dealership (got my doubts) roughly 3 weeks later it was supposedly done. Ten minutes after leaving with the car the same management light came on, phoned and was told to take it home and a local garage will sort it out, 5 days later they, platinum, collected car from my home and we heard nothing back for days. Communication is actually awful at this company, they blocked me and my daughter. Let’s not start on the after sales manager , no phone number email only and you get a reply 3-4 days later, absolutely disgusting customer services. 2 months of hassle going round in circles. Got a refund after going to trading standards for advice , it’s worth spending a little more and go with a more trustworthy company, and maybe they’ll have a direct phone number for the after sale manager.

If I could give 0, I would. My family purchased what should have been a great car. We needed one bigger to aid the grandchildren. Car was purchased for 5k. Had to be returned less than a week later. They still have the car. And wont tell us where it is, other than that's its in plymouth. Asked for a refund. And they have us going round in circles. Garage say it's nothing to do with them. Aftersales (which garage have stated we have to deal with) are no help at all. We have proof of purchase. Proof of fault. Proof of asking for a refund. No contact number given to contact after sales manager direct (apparently he is never there and doesn't have a phone). Silly company, this will be taken further. Under consumer rights act 2015. My family are legally entitled to a refund, but as it stands, it seems this company want to waste time so a refund is no longer possible. I know the company will try to discredit myself and or family. So be it, I have evidence of all, so do to so. Would be unlawful and defamation without proof. Avoid at absolute all costs. Theifs to say the least. Although, they do act nice and friendly, almost charming when you go to purchase. Happy to remove and or change if and when issues rectified.

Brought a bmw from here nearly a year ago. The car had a dent, mark on bumper & broken window regulator. They promised me the work would be done on the window, dent and bumper & I would get a courtesy car. Dent was fixed but they refused to do bumper told me to buy a “tester pot” and paint over it and no courtesy car given. Had to wait over 2 weeks to have the car as apparently they were waiting for a part from the “main dealer” for the window, since I’ve had the car, the window regulator went on the opposite side too, which cost me over £400 to fix , the garage I used, only use main dealer parts on bmw windows, I asked them to look at the window platinum fixed as it’s not done been done properly & wind comes in as your driving. They refused to touch it because it wasn’t a main dealer part as platinum had claimed, they were worried if they touched it, it would break completely and I would have to pay another £400, I mean I’m probably going to have to do this anyway as it’s like a ticking time bomb. There was a huge stone chip in windscreen when it was sold to me which then cracked & I had to claim off my insurance to get it fixed. 2 years in a row before I brought this car it failed an mot for having a hole in left front tyre which I have now replaced (over £100) I wished I had checked these things before buying but you don’t expect this from a car dealership, don’t know how it passed 3 mots when it failed on this, shows that this company get dodgy mots. My washer jets failed on the mot then passed but when I drove car away they were still broken so again dodgy mot. Flexipipe on exhaust had such a dodgy repair that it would of failed another mot so had to get it done by a garage of my choice and platinum paid for this only after going through my finance company to get that sorted though because at first they refused.
Honestly worst car dealership we have ever used! I wish I wasn’t in such a rush to buy a car and done checks and checked reviews on this company.
There was a social media post I recently saw too and there must of been hundreds of people who had issues with this company.
They are rude when you try to contact them (except they guy who actually sold me the car) and if you leave a review they like to reply with lies and sarcastic comments..which again isn’t very professional is it!
Please do your homework before purchasing from here!!
Update 05/03/25: the ticking time bomb window has now broken so nearly £800 just sorting out the windows one because of a bodge job that was supposed to have been done properly before I was given the car.

Absolutely so impressed with my whole experience since I first contacted them about a possible purchase of a VW Transporter ( never owned one before)
My whole experience was 100% positive..a test drive...a full vehicle appraisal afterwards..reassurance and confidence throughout..with no pressure to buy
Pending a new MOT needed I was assured that anything needed doing would be done..(replacing the timing belt.. water pump..and related pulley..with an oil change and filters..all of which would be included in the pre purchase agreement)
MOT areas were identified as requiring attention and were fully resolved
I cannot thank Jon and the team enough,,for exceptional service and their attention to detail
I can honestly say that I have been so very impressed..and will unresrevedly recommended the Platinum Trade Centre to anyone looking for trusted excellence in the motor trade

Recently i bought a w 3 series . Service was awesome and customer handling its best. Hight recommended

good service and very friendly

What a place to buy a car from brilliant signing for the car and drove away same day. Brilliant fair guy William John morgan.had a great chat very friendly guy. Has don't forget to merthyr boys through and through. Thats all I can say any body who doesn't agree just whants something for nothing. Great garage great set of boys.merthyr boys in it.brian

Stay away from this place I flew from Scotland to buy a van and started driving home and it was in limp mode straight away 2 back wheels were loose snapped bolts in wheels I turned round and drove back to garage where John was meant to meet me but 10 mins before I got to his yard he messaged me saying am not coming after me give £15k for a van 4 hours before it then just back and forth shite. He didn’t want to pay me or fix it John is an Absolute helmet of a man.

I recently bought a car from this dealership, and I must say they went above and beyond to help me, they went through every bit of the car with me,making sure that I was 😊 happy.
I can't thank them enough.

I brought my new Citreon C4 grand Picasso car from this Garage and what you see on line is what you get. Its amazing and the extra work they have done on my car is brilliant.

The manager and staff are very friendly and made me feel very Comfortable at the Garage. would definitely recommend this garage to other people.

Platinum service from John and his team. I purchased a Citroen Grand C4 Picasso from them, after they gave it a service and changed the cam belt and water pump before I took it away from them, after a couple of days it started leaking coolant. I took it back to John's engineer's and they investigated the leak they found a leaking water pump which was a manufacturer's production defect. Yesterday 23rd Oct 2024 I had a phone call from John to say all was fixed and come and pick up your car. What a great service from Platinum car sales and especially from John. Thanks a lot from TONY. By the way the the car doesn't leak any more.

Cannot fault the first class service from sales staff up to John the manager.More than helpful with all aspects from viewing to the actual sale and helping with transferring private number plates,Tax and Always responds to any queries we have over the telephone , first class 5 STAR service, Would recommend John and his staff for their professionalism and trustworthiness, very friendly atmosphere.

Awful customer service.

They claim their vehicles come with a brand new MOT & service. This isn’t true.

Warranty impossible to deal with. Take days and days to reply. You have to pester them. Then they don’t fix the problem properly, refuse to provide me with proof of work. Drag things out as long as possible and then refuse to take any liability or accountability when your warranty ends even though it’s the same issue I reported numerous times when car was under warranty.

Excuse after excuse and when proved wrong just stop replying to emails.

Couldn’t care less that they’ve left me with no working car after less than 4 months!

In the process of seeking legal advice as I’m going to be left over 1k out of pocket due to their negligence and poor customer service.

When collecting my car i was asked to leave a good review on here as they had ‘some sour customers who had left bad reviews’. So glad I didn’t do that.

& Wish I had read these reviews before purchasing.

Would never use again and will advise everyone I know to not use them.

The salesman (Zak) was courteous and professional throughout the whole experience of buying a car, he walked me through all the paperwork and explained every step, all the staff were friendly whenever I made contact about updates on the vehicle I was buying.

Very wary of going to a car dealer, loved the experience from start to finish. Drove away in my car just over an hour later. Trustworthy, great sales team, value for money. Thanks again

Went with my dad to pick up his new xf. Awesome cars, my dad took me back a week later, and surprised me by asking if I wanted to look at ds3 sport which I loved.. but a stunning colour bmw 1 series kept catching my eye. After looking at it couple times but seeing was alot more than ds3, left it alone. The dealer offered a good price for my cat n corsa, and they both worked a deal for the BMW. Absolutely awesome... left an hour later in my new car. Thanks both for a day I'll never forget...

Recently bought my vehicle that later developed an issue not covered by warranty. Still was told to bring the car back and issue was resolved. John simply stated he wanted me to be 100%happy. And am that. Very helpful trustworthy and vehicle choose is top class. Thanks again

Brought my Mercedes SLK last week. Dean was so helpful. We test drove it and was delighted with the car. The whole process was straight forward. A few minor things needed doing. On picking up the car all had been put right. I was a little unsure as reading a few negative reviews before going to Platinum, but can honestly say the whole buying experience was great. Dean was very friendly and professional with no pressure to buy. Would highly recommended them.

Great Experience!! Dean was helpful and very pleasant. No pressure sales. Bought my wife a lovely mini. She is delighted with it! There was a small issue with the radio. Dean got it sorted with no hassle, Highly recommend Dean!! Would definitely buy from here again!

Bought a car from them in February and the sales person promised to get a spare wheel as it was missing. It is almost 3 months and after contacting them 7 times by phone, once in person and once by email, I still have not seen the wheel on any explanation why. Would never buy from them again or recommend anyone else to