I had a lovely representative called Sue Stott helping with my enquiry. She spoke first to my father (policy holder) who is hard of hearing and asked my permission to put a note on the system for anyb... Ver más
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I had a lovely representative called Sue Stott helping with my enquiry. She spoke first to my father (policy holder) who is hard of hearing and asked my permission to put a note on the system for anyb... Ver más
La empresa ha respondido
My contact today was an administrative matter. The call was dealt with promptly, professionally and with great courteous and understanding. Furthermore todays team member provided important add... Ver más
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At a very difficult time, everyone who spoke to me was kind, supportive and very helpful. They answered my questions even when I was having trouble phrasing them correctly. I am so grateful to everyon... Ver más
La empresa ha respondido
I've just recently rang their customer service department where I got the most warm service from an advisor called lauri. She was very gentle and spoke softly but clearly in order to explain all... Ver más
La empresa ha respondido
Financial services exclusively for serving or retired Police Officers, Staff and your families
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 88% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
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Easy to purchase the correct cover and good value. Good personal advisors if you prefer to telephone.

Respuesta de Police Mutual
Simple to use website
Awaiting paper copy of insurance by post but realise post is slow at moment

Respuesta de Police Mutual

Respuesta de Police Mutual
5 star rating because the operative was excellent. Rebecca White listened carefully and responded very professionally to my request to cancel my car insurance. I'd sold my car that day and now no longer own a car. I have 20 years of no claims bonus (NCB) history of which the vast majority, if not all, was collected with Police Mutual. Rebecca confirmed that I had 20 yrs of NCB and have no hesitation about returning to Police Mutual if I get another car within the next 2 yrs (ie B4 my NCB expires).

Respuesta de Police Mutual
Well looked after. All questions were answered at a level I was able to understand.

Respuesta de Police Mutual
Very pleased with the service I received from Keith this morning. Explained everything precisely.
Police Mutual have been a first class company but I must admit I may change company when my policy is due for renewal because the cost is high!

Respuesta de Police Mutual
Have been a customer of Police Mutual for many years, used them this time for contents insurance, all done online easy and problem free.

Respuesta de Police Mutual
We needed to deal with Police Mutual because my sister's driving license had expired and she suffers from Parkinsons.
Their agents were incredibly helpful, caring and professional throughout.

Respuesta de Police Mutual

Respuesta de Police Mutual
I've had my car and house insurance with Police Mutual on /off for now over 15 yrs as the premiums have always been competitive and good value for money. However, having gone back with them this year with the house & 3 cars, I've found the application and processing procedure very substandard and disappointing. The online quoting system is so much out of sync with the telephone system, I was on the verge of pulling all the policy quotes. PMAS...what has happened? The whole experience is awful. You seriously need to test case the procedure as I do think I'll be the only customer who will become frustrated with you. I dread to think what will happen when it comes to renewal this time next year. 😤

Respuesta de Police Mutual

Respuesta de Police Mutual
I contacted PMAS to tell them I'd sold my car but would not be picking up my replacement car for a few days. Sue, who I spoke to was most helpful and ensured I was fully aware of the process. I was given a quote for my new vehicle policy. I felt that I was speaking to someone who knew the insurance business and was confident in a very polite way.

Respuesta de Police Mutual
In the past couple of days I have spoken to several employees all of whom have been more than helpful. I am in the process of purchasing another vehicle and required to know what the various insurance costs would be in relation to the various cars. I cannot remember the names of them all except the last one who was Rebecca

Respuesta de Police Mutual
Easy site to navigate and a good competitive quote.
Not impressed with having to go to my previous insurer for proof of no claims for 9 plus years.
Never had to do this before when changing insurance provider.
Otherwise it would have been 5 stars

Respuesta de Police Mutual
Discussed with Keith the renewal quote provided by the company. He thoroughly explained the breakdown of the insurance cover and researched any area whereby savings could be made. Keith was very patient and professional, and provided a new renewal quote which was beneficial to us.

Respuesta de Police Mutual
It took 25 minutes to speak with someone. I spoke with Keith he was very helpful and even though I could not complete my inquiry at the time phoned me back was very helpful and answered all my questions he is a credit to your orgatmany thanks

Respuesta de Police Mutual
Wow following an email about car insurance thought I would try them again .
Had quotes years previously but didn't take due to the cost being disproportionately high.
Boy they haven't changed - my clean licence of 20+ years and no claims wanted £949 !!???
Thought my renewal was high +£20 up from last year at £298 .... wow don't trust them to have members interests at heart .
Come on can do better

Respuesta de Police Mutual
I called to make some amendments to my car insurance policy renewal and ask some questions. I spoke with Rebecca White who was friendly, really helpful and efficient. I found the process to be easy and hassle free. I've been with police mutual for a couple of years now, and I'm more than happy with the product and customer service.

Respuesta de Police Mutual
Keith knew what to do immediately, dealt with it swiftly and efficiently and spotted a second cover that would also need to be amended before I asked for it

Respuesta de Police Mutual
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