Police Mutual Opiniones 

543
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had a lovely representative called Sue Stott helping with my enquiry. She spoke first to my father (policy holder) who is hard of hearing and asked my permission to put a note on the system for anyb... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My contact today was an administrative matter. The call was dealt with promptly, professionally and with great courteous and understanding. Furthermore todays team member provided important add... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

At a very difficult time, everyone who spoke to me was kind, supportive and very helpful. They answered my questions even when I was having trouble phrasing them correctly. I am so grateful to everyon... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've just recently rang their customer service department where I got the most warm service from an advisor called lauri. She was very gentle and spoke softly but clearly in order to explain all... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Finanzas y seguros

Escrito por la empresa

Financial services exclusively for serving or retired Police Officers, Staff and your families


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

543 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 88% de las opiniones negativas

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4,7

Todas las opiniones

(543)

193 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Easy to purchase the correct cover and…

Easy to purchase the correct cover and good value. Good personal advisors if you prefer to telephone.

10 de marzo de 2026
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Respuesta de Police Mutual

Thank you for your feedback. We're glad the cover was easy to purchase and good value, and that our advisors were helpful.

Valorada con 5 estrellas sobre 5

Simple to use website

Simple to use website

Awaiting paper copy of insurance by post but realise post is slow at moment

8 de marzo de 2026
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Respuesta de Police Mutual

Thank you for your feedback. We appreciate you taking the time to share your experience

Valorada con 5 estrellas sobre 5

Efficient

Efficient and helpful staff. Succinct on the phone

5 de marzo de 2026
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Respuesta de Police Mutual

Thank you for your feedback. We’re pleased to hear you found our staff efficient and helpful. We appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Experience WRT Cancelling my Car Insurance

5 star rating because the operative was excellent. Rebecca White listened carefully and responded very professionally to my request to cancel my car insurance. I'd sold my car that day and now no longer own a car. I have 20 years of no claims bonus (NCB) history of which the vast majority, if not all, was collected with Police Mutual. Rebecca confirmed that I had 20 yrs of NCB and have no hesitation about returning to Police Mutual if I get another car within the next 2 yrs (ie B4 my NCB expires).

5 de marzo de 2026
Opinión espontánea
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Respuesta de Police Mutual

Thank you for you for taking the time to leave a review. We are pleased to hear that Rebecca supported you so professionally and confirmed your 20 years of NCB. We really appreciate your long relationship with Police Mutual, and we’d be delighted to welcome you back should you need cover again in the future.

Valorada con 5 estrellas sobre 5

Well looked after

Well looked after. All questions were answered at a level I was able to understand.

24 de febrero de 2026
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Respuesta de Police Mutual

Thank you for your feedback — We are glad to hear you felt well supported.

Valorada con 5 estrellas sobre 5

Very pleased with the service

Very pleased with the service I received from Keith this morning. Explained everything precisely.
Police Mutual have been a first class company but I must admit I may change company when my policy is due for renewal because the cost is high!

2 de marzo de 2026
Opinión espontánea
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Respuesta de Police Mutual

Thank you for your feedback. We are really glad Keith was able to help and explain everything clearly.
We’re delighted you’ve had great service from Police Mutual, and I’m sorry to hear the cost has you thinking about switching at renewal. We’d be very happy to review your cover nearer the time.

Valorada con 5 estrellas sobre 5

Easy and simple

Have been a customer of Police Mutual for many years, used them this time for contents insurance, all done online easy and problem free.

26 de febrero de 2026
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Respuesta de Police Mutual

Thanks for your loyal custom and for the great review!
We're glad the online process was quick and easy.

Valorada con 5 estrellas sobre 5

Incrediby helpful and friendly

We needed to deal with Police Mutual because my sister's driving license had expired and she suffers from Parkinsons.

Their agents were incredibly helpful, caring and professional throughout.

19 de febrero de 2026
Opinión espontánea
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Respuesta de Police Mutual

Thank you for your kind review.
We are pleased to hear that our team were able to support you and your sister. Should you require any further assistance in the future, please do not hesitate to contact us.

Valorada con 5 estrellas sobre 5

Good value

Good value, definitely worth checking out..

27 de septiembre de 2025
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Respuesta de Police Mutual

Thank you for your review.
We're so pleased you found us good value and appreciate you recommending us to others.

Valorada con 2 estrellas sobre 5

What has happenned to PMAS Insurance ?

I've had my car and house insurance with Police Mutual on /off for now over 15 yrs as the premiums have always been competitive and good value for money. However, having gone back with them this year with the house & 3 cars, I've found the application and processing procedure very substandard and disappointing. The online quoting system is so much out of sync with the telephone system, I was on the verge of pulling all the policy quotes. PMAS...what has happened? The whole experience is awful. You seriously need to test case the procedure as I do think I'll be the only customer who will become frustrated with you. I dread to think what will happen when it comes to renewal this time next year. 😤

20 de febrero de 2026
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Respuesta de Police Mutual

Thank you for taking the time to leave us a review. We’re sorry to hear about your experience when obtaining your insurance policies. Your feedback is really important to us and we appreciate you bringing this to our attention.

If you would like to discuss this further, please contact us on 0151 242 7640 or email info@policemutual.co.uk, and a member of our team will be happy to assist you.

Valorada con 5 estrellas sobre 5

Great Service from Professionals

I contacted PMAS to tell them I'd sold my car but would not be picking up my replacement car for a few days. Sue, who I spoke to was most helpful and ensured I was fully aware of the process. I was given a quote for my new vehicle policy. I felt that I was speaking to someone who knew the insurance business and was confident in a very polite way.

20 de febrero de 2026
Opinión espontánea
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Respuesta de Police Mutual

Thanks for your review. It's great to hear Sue was helpful and made the process clear whilst you arranged your insurance.

We'll be sure to pass your comments on, and we look forward to helping you with your new car.

Valorada con 5 estrellas sobre 5

In the past couple of days I have…

In the past couple of days I have spoken to several employees all of whom have been more than helpful. I am in the process of purchasing another vehicle and required to know what the various insurance costs would be in relation to the various cars. I cannot remember the names of them all except the last one who was Rebecca

20 de febrero de 2026
Opinión espontánea
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Respuesta de Police Mutual

Thanks for your review. It's great to hear our team were helpful while you explored insurance options for your new vehicle, especially Rebecca who assisted you most recently.

We'll be sure to pass your comments on, and we hope you enjoy your new car.

Valorada con 4 estrellas sobre 5

Easy site to navigate and a good…

Easy site to navigate and a good competitive quote.
Not impressed with having to go to my previous insurer for proof of no claims for 9 plus years.
Never had to do this before when changing insurance provider.
Otherwise it would have been 5 stars

10 de febrero de 2026
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Respuesta de Police Mutual

Thanks for your feedback. We're glad you found our site easy to navigate and our quote competitive. We appreciate your feedback and value your comments, and we'll make sure this is fed back to the team.
Thanks again for your review.

Valorada con 5 estrellas sobre 5

Discussed with Keith the renewal quote…

Discussed with Keith the renewal quote provided by the company. He thoroughly explained the breakdown of the insurance cover and researched any area whereby savings could be made. Keith was very patient and professional, and provided a new renewal quote which was beneficial to us.

18 de febrero de 2026
Opinión espontánea
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Respuesta de Police Mutual

Thank you for your feedback. We are pleased to hear that the explanation of the renewal quote and the review of potential savings were helpful. I’m glad the revised quote was beneficial.

Valorada con 5 estrellas sobre 5

Excellent

It took 25 minutes to speak with someone. I spoke with Keith he was very helpful and even though I could not complete my inquiry at the time phoned me back was very helpful and answered all my questions he is a credit to your orgatmany thanks

13 de febrero de 2026
Opinión espontánea
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Respuesta de Police Mutual

Thank you for your feedback.

We're sorry about the wait to get through, but we're really glad to hear that Keith was so helpful and followed up with you.
Your kind comments mean a lot, and we'll make sure Keith sees them.

Valorada con 1 estrellas sobre 5

Wow following an email about car…

Wow following an email about car insurance thought I would try them again .
Had quotes years previously but didn't take due to the cost being disproportionately high.
Boy they haven't changed - my clean licence of 20+ years and no claims wanted £949 !!???
Thought my renewal was high +£20 up from last year at £298 .... wow don't trust them to have members interests at heart .
Come on can do better

10 de febrero de 2026
Opinión espontánea
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Respuesta de Police Mutual

Thank you for taking the time to leave us a review.
We’re sorry to hear about your experience when obtaining a quotation, and we appreciate you bringing this to our attention.
If you would like to discuss this further, please contact us on 0151 242 7640 or email info@policemutual.co.uk, and a member of our team will be happy to assist you.

Valorada con 5 estrellas sobre 5

Good customer service

I called to make some amendments to my car insurance policy renewal and ask some questions. I spoke with Rebecca White who was friendly, really helpful and efficient. I found the process to be easy and hassle free. I've been with police mutual for a couple of years now, and I'm more than happy with the product and customer service.

11 de febrero de 2026
Opinión espontánea
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Respuesta de Police Mutual

Thank you for your feedback. I’m pleased to hear that your recent call to amend your car insurance policy renewal went smoothly and you found us to be friendly, helpful and efficient.

Valorada con 5 estrellas sobre 5

Keith knew what to do immediately

Keith knew what to do immediately, dealt with it swiftly and efficiently and spotted a second cover that would also need to be amended before I asked for it

10 de febrero de 2026
Opinión espontánea
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Respuesta de Police Mutual

Thank you for your comments. I’m pleased to hear that Keith addressed the matter promptly and demonstrated strong attention to detail.

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