I moved house and Power NI moved with me, entirely seamlessly, simple update to their easy to use website -thanks to Power NI for making this so straightforward. They even have a whatsapp chat just i... Ver más
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Consulta las opiniones de los clientes
Left me in tears, didn’t help me at all. Refuse to close accounts even though we have paid our bill and are no longer there. Sending us bills of thousands of pounds despite no one in premises for tw... Ver más
La empresa ha respondido
Great experience with the gentleman I was talking to on the phone, he was very thorough and went through everything with me about my bill. I would be more than happy to speak to this gentleman again o... Ver más
La empresa ha respondido
I have been a Power NI customer for many years having had great support, and after moving home decided to continue with Power NI. Moving into an apartment presented some difficulties in relation to t... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de energía
- también en la categoría
- Compañía de servicios públicos de electricidad
- Proveedor de energía renovable
Sobre Power NI
Escrito por la empresa
We are Power NI, Northern Ireland’s leading, local electricity company with over 90 years of experience. We believe that this local knowledge and experience gives us a unique advantage and that’s why over 500,000 homes, farms and businesses in Northern Ireland choose Power NI.
Switch to Power NI
Moving House?
Escrito por la empresa
Información de contacto
64 Newforge Lane, BT9 5NF, Belfast, Reino Unido
- home@powerni.co.uk
- www.powerni.co.uk
4,2
Muy bueno
1 mil opiniones
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Excellent Customer Service
The chap I dealt with over the phone was excellent, didn't rush, explained everything and gave me time to decide. I also thought it was best value for money.
29 de agosto de 2026
Respuesta de Power NI
Hi there,
Thank you for taking the time to share your very positive experience.
We are so pleased to hear that our team member provided excellent service, taking the time to explain everything clearly and allowing you time to decide what to do.
It's wonderful to know you also found our offering to be the best value for money.
Thanks,
Power NI Team
Was waiting for a phone call from…
Was waiting for a phone call from operator about Power NI, but decided to go online. Found it straightforward and easy to do. They seem to be the best value for money. Great.
20 de agosto de 2026
Opinión espontánea
Respuesta de Power NI
Hi John,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
You cannot 'Move House' online
You cannot 'Move House' online, their telephone times are inconvenient. Communicate is terrible. Staff make no attempt to speak slower or clearer, sticking to a script like response. Initially refused to send an email. It feels like they haven't entered into the Internet age!
18 de agosto de 2026
Opinión espontánea
Respuesta de Power NI
Hi Roger,
We are sorry to hear about your experience.
In most cases, you can change your address in your online account. There are a small amount of circumstances where a change of address cannot be completed online, such as when a series of estimated meter readings are on the account. In this case, we need an accurate meter reading to ensure billing is correct.
We're disappointed to hear how you felt about your customer service experience. Our customer service is award winning with UK National Contact Centre Awards and CCNNI Awards 2025. Our Customer Service Team strive to provide clear and helpful support to all our customers.
If you'd like any further assistance, please don't hesitate to get in touch.
Thanks,
Power NI Team
Nick provided excellent service
I called PowerNI last week as I needed to change ownership on a property and to get a keypad installed. The gentleman that dealt with my query was Nick and his customer service was excellent from start to finish. Nothing was to much trouble he emphasized with me and made what was an emotional task for me very simple. Thank you so much for your excellent service.
10 de agosto de 2026
Opinión espontánea
Respuesta de Power NI
Hi Fiona,
Thank you for taking the time to leave a review.
We are delighted to hear you have had a great experience with our customer care team.
If you need any help in the future, please do not hesitate to contact us.
Thanks
Power NI Team
Power N I Business customer query
I spoke to a very helpful and knowledgeable lady called Rebecca who was able to resolve my queries.
17 de agosto de 2026
Opinión espontánea
Respuesta de Power NI
Hi Alan,
Thank you for taking the time to leave a review.
We are happy to hear you have had a good experience with our customer care team.
We will certainly pass your compliment on to our team.
If you need any help in the future, please do not hesitate to contact us.
Thanks
Power NI Team
Customer Service
Customer service is brilliant and easy to get through to. Erin was kind and patient. Powerni customer service is really what puts them above the rest
11 de agosto de 2026
Opinión espontánea
Respuesta de Power NI
Hi Paul,
Thank you for taking the time to leave a review.
We are delighted to hear you have had a great experience with our customer care team. Your comment will be passed on to our team with our gratitude.
If you need any help in the future, please do not hesitate to contact us.
Thanks
Power NI Team
Everyone was very helpful and friendly
Everyone was very helpful and friendly, first class service 😃
11 de agosto de 2026
Opinión espontánea
Respuesta de Power NI
Hi, Jacqueline
Thank you for taking the time to leave us a great review.
We're delighted that you were happy with the service provided.
If we can help with anything else please get in touch.
Thanks
Power NI Team
Rosemary Power NI is easy enough to make…
Power NI is easy enough to make contact , you don't have to listen to loads of options and call is answered (like other companies) when a selection is made, still does not connect to the relevant team or options are repeated. Staff are helpful.
3 de agosto de 2026
Opinión espontánea
Respuesta de Power NI
Hello, Rosemary
Thank you for taking the time to leave a review.
We are pleased to hear you are happy with your experience of dealing with our care team at Power NI and trust your query was resolved satisfactorily.
If you have any issues, please do not hesitate to contact us again.
Thanks
Power NI Team
Lucy was extremely friendly and helpful…
Lucy was extremely friendly and helpful courteous and polite. Nothing was a problem
5 de agosto de 2026
Opinión espontánea
Respuesta de Power NI
Hi Kate,
Thank you for leaving such a positive review.
We're delighted to hear that you had a good experience with Lucy!
If there's ever anything else you need, just let us know.
Thanks
Power NI Team
Really helpful and patient customer care.
Really helpful and patient, kind and understanding staff. I was anxious approaching the company but after speaking to them I was very impressed and very happy.
3 de agosto de 2026
Opinión espontánea
Respuesta de Power NI
Hi Christopher,
Thanks so much for the positive review.
We're delighted that you were happy with the service provided.
If we can help with anything else please get in touch.
Thanks,
Power NI Team
Very helpful and Catherine was very…
Very helpful and Catherine was very helpful and held a good conversation as well as doing her job and getting me registered at my new address
4 de agosto de 2026
Opinión espontánea
Respuesta de Power NI
Hi Mark,
Thanks for taking the time to leave us such a positive review!
We're delighted to hear that you had a good experience with Catherine.
If there's ever anything else you need, just let us know.
Thanks
Power NI Team
Respuesta de Power NI
Hi Anna,
Thank you for leaving such a positive review.
We are so pleased to hear about your positive experience with switching to Power NI.
Please get back in touch if you need anything else in the future.
Power NI Team
Uncompetitive rates
Uncompetitive rates. Staff say they are powerless to do anything about it because"they are regulated".
I have maximum discount for Direct Debit and Online Billing which last quarter amounted to 4.2%. So when Day/Night Rates are 10% /14% higher than the competition the NET difference is significant.
28 de julio de 2026
Opinión espontánea
Respuesta de Power NI
Hi Paul,
Thank you for taking the time to leave a review.
We are sorry to hear you feel our current tariffs are not competitive.
Power NI residential tariffs are regularly reviewed by the Utility Regulator and we continue to offer our customers other ways to save on their electricity through discount schemes and on our online savings platform, Power NI Perks.
If you would like us to review your account to ensure you are benefiting from all discounts available, please do not hesitate to contact us.
Thanks,
Power NI Team
IT issue resolved quickly
23 de julio de 2026
Opinión espontánea
Respuesta de Power NI
Hi William,
Thanks for taking the time to leave a review.
We're glad we could quickly resolve your IT issue. We appreciate your positive feedback!
Please get back in touch if you need anything else in the future.
Thanks,
Power NI Team
It went well and was able to talk to a…
It went well and was able to talk to a member of the staff not get the AI round in circles replies.
15 de julio de 2026
Respuesta de Power NI
Hi Samuel.
Thank you for taking the time to leave a review.
We are pleased to hear you are happy with your experience of dealing with our care team at Power NI and trust your query was resolved satisfactorily.
If you have any issues, please do not hesitate to contact us again.
Thanks
Power NI Team
I needed to transfer the account to my…
I needed to transfer the account to my name after my mother's death. This was not possible on line but phoning customer service resolved this quickly. I had to close the old account and start a new account in my name. Siobhan made this a very straightforward experience and thoroughly deserved the 5* feedback.
16 de julio de 2026
Opinión espontánea
Respuesta de Power NI
Hi John,
Thank you for leaving such a positive review.
We are so pleased to hear about your positive experience with our customer service.
It's wonderful to know we could assist with you quickly and efficiently.
Thank you for your kind words!
Power NI Team
Power NI offer a great rate and make it…
Power NI offer a great rate and make it easy-peasy to switch.
16 de julio de 2026
Opinión espontánea
Respuesta de Power NI
Good morning Brian,
Thank you for your comment.
We are happy to hear you have found the process of switching to Power NI easy.
We are delighted to have you as a customer and if you need help with anything please do not hesitate to contact us.
Thanks,
Power NI Team
Have been with Power NI for 5 years and…
Have been with Power NI for 5 years and no issues, vest prices for electricity and even have some perks with them like free cinema tickets which is great!
15 de julio de 2026
Opinión espontánea
Respuesta de Power NI
Good morning Saoirse,
Thank for taking the time to leave your review.
We are delighted to hear you are happy with the service provided by Power NI and have taken advantage of customer Perks!
Thanks,
Power NI Team
Terrible customer service.
Been trying to get an issue resolved since mid apr caused by Power NIs website not accepting meter reading and attempts via NIE website disappearing into the void.
Constantly fobbed off with "it's been sent to appropriate team" followed by no response and questions underanswered after months. Each contact kicking the dance off again. Thought I was making some progress when I was emailed last week while on holiday. Did not last long as apparently a different advisor has spoken to me (100% untrue) and everything needs to start over again.
edit: Finally have a bill to pay. My main issue here is that it has taken 4 months and dozens of emails to get someone to provide me with the basics needed to pay. Constantly being told the minimum and nothing being done along with no answering questions and making dubious claims is not professional. Shocking that things had got to point where my next steps had to be contacting CCNI.
15 de julio de 2026
Opinión espontánea
Respuesta de Power NI
Good morning,
Thank you for your comment.
We are sorry to hear that this issue has not been resolved to your satisfaction as yet.
We can advise that this is actively being investigated for you and we will be in contact soon to help resolve this for you.
Thanks,
Power NI Team
Our Power NI electricity has went up from £369 to £507
This is it, were finished with power NI. Our bill is atm £369 a month. We do have an electric car but im pretty sure thats still a lot of money to pay for electric every month. Now we have been told our bill is going up to £507 a month...How, thats a big jump, a massive jump which is ludicrous. We cant afford that every month. Thats a jump of £2000 a year. Im so angry with all these companies putting prices up whenever they want and taking the piss out of costumers. You should be ashamed of yourselves Power NI. Normal families cant live with all these price hikes. Stay away from them!
14 de julio de 2026
Opinión espontánea
Respuesta de Power NI
Hi William,
Thanks for getting in touch to leave a review.
We are sorry to hear about the recent change in direct debit payments. We would like to look into this for you to see what we can do.
Could we please ask you to email our care team on Home@powerni.co.uk with your full name, address and post code, to help us investigate this matter for you.
Alternatively, you can message us directly through Facebook, X or Instagram too, or call us on our customer help line on 0800 028 5455 (option 3) and you'll get through to a colleague that will be able to help you.
We are open Mon-Fri, 9am-5pm excluding bank holidays.
We look forward to hearing from you.
Thanks
Power NI Team
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