I moved house and Power NI moved with me, entirely seamlessly, simple update to their easy to use website -thanks to Power NI for making this so straightforward. They even have a whatsapp chat just i... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Left me in tears, didn’t help me at all. Refuse to close accounts even though we have paid our bill and are no longer there. Sending us bills of thousands of pounds despite no one in premises for tw... Ver más
La empresa ha respondido
Great experience with the gentleman I was talking to on the phone, he was very thorough and went through everything with me about my bill. I would be more than happy to speak to this gentleman again o... Ver más
La empresa ha respondido
I have been a Power NI customer for many years having had great support, and after moving home decided to continue with Power NI. Moving into an apartment presented some difficulties in relation to t... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de energía
- también en la categoría
- Compañía de servicios públicos de electricidad
- Proveedor de energía renovable
Sobre Power NI
Escrito por la empresa
We are Power NI, Northern Ireland’s leading, local electricity company with over 90 years of experience. We believe that this local knowledge and experience gives us a unique advantage and that’s why over 500,000 homes, farms and businesses in Northern Ireland choose Power NI.
Switch to Power NI
Moving House?
Escrito por la empresa
Información de contacto
64 Newforge Lane, BT9 5NF, Belfast, Reino Unido
- home@powerni.co.uk
- www.powerni.co.uk
4,2
Muy bueno
1 mil opiniones
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Respuesta de Power NI
Hi Stephen,
Thanks for taking the time to leave us such a good review.
We're happy to hear you were satisfied with our services with your switch over.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Easy to switch over to
Easy to switch over to, cheapest deal for electric happy with the outcome
23 de mayo de 2026
Opinión espontánea
Respuesta de Power NI
Hi Catherine,
Thanks for taking the time to leave us a five star review.
We're happy to hear you were satisfied with our services, and your switch was dealt with efficiently.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Smooth and easy transfer…
The person I spoke to was helpful providing all the information I needed to make a decision to move to PowerNI. The transfer process was smooth and uncomplicated.
16 de mayo de 2026
Respuesta de Power NI
Good Afternoon Mary,
Thank you for taking the time to write such a positive review of your recent experience with Power NI.
We are delighted to hear that you were happy with the customer service provided. This means a lot to us. We will make sure to pass on the lovely feedback to our colleague who was assisting you today.
Thanks,
Power NI Team
Service Agents
If compliments to Service Agents are The Company doing well then The Company's doing well. Within 3 conversations over 2 consecutive days Sam,Tiernan& John were Kind,considerate & Patient, compassionately allowing for My partial Deafness,lack of dexterity on keyboard & minor speech impairment. They talked me thru password problems accessing my online account resulting with a positive outcome. Thank You 3.
19 de mayo de 2026
Opinión espontánea
Respuesta de Power NI
Good Morning Dominic,
Thank you for taking the time to write a positive review of your recent experience with Power NI.
We are delighted to hear that everything went well and you were happy with the customer service provided. This means a lot to us. We will make sure to pass on the lovely feedback to our colleagues involved in assisting you.
Thanks,
Power NI Team
Extremely efficient service and…
Extremely efficient service and excellent quality service
15 de mayo de 2026
Opinión espontánea
Respuesta de Power NI
Hi Ruth
Thanks for taking the time to leave us a five star review.
We're really happy to hear you were satisfied with our services and your query was dealt with quickly.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
A great help.
A great help especially talking to a representative.custumer service was good.
7 de mayo de 2026
Opinión espontánea
Respuesta de Power NI
Hi John,
Thanks for taking the time to leave us such a positive review.
We really appreciate it and are delighted to hear you were happy with the level of service that we had provided for you.
If you need anything else in the future, please don't hesitate to get back in touch.
Thanks,
Power NI Team
Power NI Team
Superb customer service
Superb customer service - an outstanding team. We cannot thank Pat enough for her help during a really difficult time when the Business Owner has seriously ill in ICU.
6 de mayo de 2026
Opinión espontánea
Respuesta de Power NI
Good afternoon,
Thanks for taking the time to write a positive review of your recent experience of Power NI.
We are delighted to hear that everything went well and you were happy with the customer service provided. This means a lot to us. We will make sure to pass on the lovely feedback to our colleague involved in assisting you.
Thanks,
Power NI Team
Great service
I have always had good service from Power NI and closing my account was easy. I only closed my account because I recently got married and my husband has his own Power NI account.
4 de mayo de 2026
Opinión espontánea
Respuesta de Power NI
Hi Linda,
Thanks for taking the time to write a positive review of your recent experience of Power NI.
We are delighted to hear that everything went smoothly and you were happy with the customer service provided. This means a lot to us.
Thanks,
Power NI Team
This is to do with the Rewards scheme
This is to do with the Rewards scheme - I switched to Power NI this week after being with Click for 2 years and having a very good rewards voucher system : this is the transcript of my chat with the helpline: To keep a high-security standard, we need to perform an anti-fraud check on your order #560799884 placed on 29 April and it may take longer than usual to process. As soon as it's ready, we'll notify you instantly!
If you have any questions please go to the Help & Support section of the website and submit an enquiry.
Best wishes,
Power NI Support Please tell me this is not a scam!!
(11:44:51) *** Vilin joined the chat ***
(11:44:55) Vilin
Hello
(11:45:53) Vilin
This is not a scam, it is the opposite, sometimes our system on random can pick an order for a manual check
(11:46:10) Vilin
This is to make sure that your account is not used for fraudulent activities
(11:46:35) Vilin
A member of our team will manually che the order and if everything is fine the order will be processed
(11:46:51) MICHAEL McKAY
Can you please tell me the status of this ASAP!!!!
(11:47:57) Vilin
Can you provide me with the email that is linked to the account?
(11:48:57) MICHAEL McKAY
Order number: #560799884 ************
(11:50:06) Vilin
Can you provide me with your payroll/employee number
(11:50:47) MICHAEL McKAY
I am a customer - not an employee. Surely you can find it from the order number!!
(11:51:22) Vilin
Can you advise me of your postcode?
(11:51:29) MICHAEL McKAY
*******
(11:53:03) Vilin
I can see that the order is still under investigation at the moment
(11:53:08) MICHAEL McKAY
hello!
(11:55:22) MICHAEL McKAY
How long will this take??
(11:55:44) Vilin
This is normally checked on daily bases by our team
(11:55:50) Vilin
Is it something urgent?
(11:56:32) MICHAEL McKAY
You have taken my payment and I want it sorted URGENTLY!!!
(11:56:54) Vilin
Okay, I will check now with the team if the order can be checked now
(11:56:57) Vilin
Allow me a moment
(11:58:10) Vilin
Can you confirm with me the last 4 digits of the card number and your billing address
(11:58:44) MICHAEL McKAY
****
(12:00:31) MICHAEL McKAY
I have given you my postcode *************
(12:01:13) Vilin
It seems that you canceled the order from your end so our team will refund the order now
(12:01:50) MICHAEL McKAY
I have cancelled the order and am NOT impressed with you "rewards" scheme!!
(12:02:18) MICHAEL McKAY
This has taken an hour of my time to get nowhere!!!
(12:03:06) *** MICHAEL McKAY has rated the chat Bad ***
Even the "help" person's name Vilin! looked dodgy!!
29 de abril de 2026
Opinión espontánea
Respuesta de Power NI
Hi Michael,
Thank you for your review, and we’re sorry for the frustration caused during your experience using Power NI Perks.
We understand your concern around this interaction, particularly as a new customer. The checks you've described were part of our standard anti‑fraud procedures, which are carried out randomly to help protect our customers and maintain the security of the platform. However, we’re sorry that the process and communication on this occasion were unclear and took longer than expected.
Your feedback has been shared internally so we can improve how these checks are explained to our customers and handled.
Please don’t hesitate to get back in touch if you have any further questions or need help with any other queries with Power NI Perks.
Thanks,
Power NI Team.
N Ireland power brilliant service…
N Ireland power brilliant service provider and professional in all departments The customer is given reassurance and care and respect.
24 de abril de 2026
Opinión espontánea
Respuesta de Power NI
Hi Richard,
Thanks for your lovely review!
Please don’t hesitate to reach out again should you need anything else.
Thanks,
Power NI Team
Great fast service
23 de abril de 2026
Opinión espontánea
Respuesta de Power NI
Hi Brian,
Thanks for taking the time to leave us a five star review.
We're really happy to hear you were satisfied with our services and your query was dealt with quickly.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
The customer service team were…
The customer service team were fantastic and quick with my query and helped me out, which I really appreciate.
20 de abril de 2026
Opinión espontánea
Respuesta de Power NI
Hi Janette,
Thanks so much for the positive review.
We're delighted that you were happy with the service provided.
If we can help with anything else please get in touch.
Thanks,
Power NI Team
Impressive service
We live in a rural area and reported an intermittent fault at 9pm. The two-person crew arrived at 10.30. Very friendly, went out of their way to resolve the problem and clearly explained the issue. Very impressed - credit where credit is due.
18 de abril de 2026
Opinión espontánea
Respuesta de Power NI
Hi Ciaran,
Thanks for the lovely review.
We must advise that it would have been NIE Networks who attended your home and rectified the fault.
We are delighted that the NIE engineers were able to get this problem resolved for you so quickly and efficiently.
Thanks,
Power NI Team
I had ran out of electric and they…
I had ran out of electric and they kindly lent me credit until I get paid again. They were very compassionate and understanding and had no bother getting help
17 de abril de 2026
Opinión espontánea
Respuesta de Power NI
Hi Sandra,
Thanks for your positive feedback.
We're so glad that we were able to help you and that our team showed compassion and understanding when dealing with your query.
Please do not hesitate to contact us again if there is anything else we can do to help.
Thanks,
Power NI Team
Can't unsubscribe…
I have unsubscribed twice and yet I'm being bombarded with their emails, anyone else that this is happening to,please contact. As it seems the regulator needs to be informed as this definitely isn't just happening to me.
16 de abril de 2026
Opinión espontánea
Respuesta de Power NI
Hi Gordon
Thanks for taking the time to leave us a review.
We can confirm that your email address is not opted in to receive marketing communications from Power NI.
So that you're aware, the Utility Regulator does require a few select emails to be sent to all Power NI customers even if they've declined marketing, so you will still receive those.
If there's anything else we can do to help, please don't hesitate to get in touch
Thanks
Power NI Team
Simple Process to switch online in only a few minutes
Online web page very easy to follow and took only a few minutes to complete. Much quicker than trying to get through to any company on the phone these days.
14 de abril de 2026
Opinión espontánea
Respuesta de Power NI
Hi Steven,
Thanks for taking the time to leave a lovely review.
We are glad to hear you found our online switch easy to follow and you were able to switch effortlessly to Power NI.
If there is anything else we can do to help,
please don't hesitate to contact us.
Thanks,
Power NI Team.
Lovely, helpful staff
Been a customer with power ni for years, had to contact them recently to update details. Mandy was so helpful and pleasant to speak to. Overall a fantastic company to be a customer of!
10 de abril de 2026
Opinión espontánea
Respuesta de Power NI
Hi Morgan,
Thanks for taking the time to leave a lovely review.
We are glad to hear you recieved fantastic customer service from our agent Mandy. We are so delighted to have you as one of our customers. If there is anything else we can do to help, please don't hesitate to contact us.
Thanks,
Power NI Team.
Fantastic customer service experience.
We contacted Power NI to change our account to a new address and we received the most fantastic customer service from their representative Norman.
8 de abril de 2026
Opinión espontánea
Respuesta de Power NI
Hi Grainne,
Thanks for taking the time to leave a lovely review.
We are so delighted to hear that you recieved fantastic customer service from our agent Norman. If there is anything else we can do to help, please don't hesitate to contact us.
Thanks,
Power NI Team.
It was easy to switch and it's cheaper…
It was easy to switch and it's cheaper than share energy.
8 de abril de 2026
Opinión espontánea
Respuesta de Power NI
Hi Liam,
Thanks for taking the time to leave us a review!
We are glad to hear you found our processes to be simple and easy. If there is anything else we can do to help, please don't hesitate to reach out.
Thanks,
Power NI Team
Good customer service
Staff member I spoke to was very professional, polite, knowledgeable and helpful.
30 de marzo de 2026
Respuesta de Power NI
Hi Miss Braden,
Thanks for your lovely feedback.
We take a lot of pride in how we look after our customers and this review means a lot to us.
We are delighted that you felt well looked after by the Power NI team member you were dealing with.
We will be happy to assist you again at any time in the future.
Thanks again,
Power NI Team
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