I moved house and Power NI moved with me, entirely seamlessly, simple update to their easy to use website -thanks to Power NI for making this so straightforward. They even have a whatsapp chat just i... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Left me in tears, didn’t help me at all. Refuse to close accounts even though we have paid our bill and are no longer there. Sending us bills of thousands of pounds despite no one in premises for tw... Ver más
La empresa ha respondido
Great experience with the gentleman I was talking to on the phone, he was very thorough and went through everything with me about my bill. I would be more than happy to speak to this gentleman again o... Ver más
La empresa ha respondido
I have been a Power NI customer for many years having had great support, and after moving home decided to continue with Power NI. Moving into an apartment presented some difficulties in relation to t... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de energía
- también en la categoría
- Compañía de servicios públicos de electricidad
- Proveedor de energía renovable
Sobre Power NI
Escrito por la empresa
We are Power NI, Northern Ireland’s leading, local electricity company with over 90 years of experience. We believe that this local knowledge and experience gives us a unique advantage and that’s why over 500,000 homes, farms and businesses in Northern Ireland choose Power NI.
Switch to Power NI
Moving House?
Escrito por la empresa
Información de contacto
64 Newforge Lane, BT9 5NF, Belfast, Reino Unido
- home@powerni.co.uk
- www.powerni.co.uk
4,2
Muy bueno
1 mil opiniones
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Great customer care from Power NI
Great customer care from Power NI. My house move was straight forward and easy. I have found them to be the best provider and it’s so much easier with the monthly direct debits.
31 de marzo de 2026
Opinión espontánea
Respuesta de Power NI
Hi Stuart,
Thanks for taking the time to write a positive review of your recent experience of Power NI.
We are delighted to hear that everything went smoothly and you were happy with the customer service provided. This means a lot to us.
Thanks,
Power NI Team
I had a positive experience with the…
I had a positive experience with the customer service team at Power NI. They were helpful, polite, and took the time to understand my issue. Everything was explained clearly, and my problem was sorted quickly and efficiently. I’m happy with the support I received
31 de marzo de 2026
Opinión espontánea
Respuesta de Power NI
Hi Daniel,
Thanks for your lovely review.
We are really pleased that you found our staff so helpful and supportive when dealing with your query.
We look forward to helping you again in the future.
Thanks,
Power NI Team
Norman was very thorough and asked all…
Norman was very thorough and asked all the rights question. He was very personable and and he made the process of switching effortless. A very high quality of service and pleased to be coming back to Power NI.
26 de marzo de 2026
Opinión espontánea
Respuesta de Power NI
Hi Patrick,
Thanks so much for taking the time to leave us such a detailed and positive review.
We are very glad to hear Norman was able to provide high quality customer service, and that you found the process of switching easy.
Please don't hesitate to get back in touch if you need anything else.
Thanks,
Power NI Team
A Satisfied Customer
The helpfulness of a polite, well informed call handler.
23 de marzo de 2026
Opinión espontánea
Respuesta de Power NI
Hi John,
Thanks so much for taking the time to leave a review.
We are glad to hear that you found our staff to be polite, and hope to continue to provide the same high quality service going forward.
If you ever need anything else, please feel free to reach out.
Thanks,
Power NI Team
Really easy and was quickly connected…
Really easy and was quickly connected to a professional, knowledgeable, helpful human being. No attempt to force me down other routes or talking to Bots.
18 de marzo de 2026
Opinión espontánea
Respuesta de Power NI
HI Sally,
Thanks for taking the time to leave us such a positive review.
We really appreciate it and are delighted to hear you were happy with the level of service that we had provided for you.
If you need anything else in the future, please don't hesitate to get back in touch.
Kind regards,
Power NI Team
Excellent customer service
Excellent customer service. Staff friendly and helpful delt with my enquiry with efficiency, friendly .Ive been a customer for 40 plus years under different company names same staff offering excellent service to all I would highly recommend.
4 de marzo de 2026
Opinión espontánea
Respuesta de Power NI
Hi Trevor,
Thanks for taking the time to leave a review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team.
Always Best to have Things Done Right!
I was considering changing from Quarterly Direct Debit Billing to Monthly and rang PowerNI for advice. The Customer Service Agent provided excellent service - explaining clearly and in detail PowerNI’s Monthly Direct Debit billing. He also explained that I would get a bigger discount for changing to Monthly Direct Debit. I felt that he was precise in his explanation - No Fudging! I felt valued as a customer and Agent having allowed me time to make up my mind changed my billing to Monthly Direct Debit.
This interaction with PowerNI made me glad that I am with the only Energy Supply Company in NI regulated by the Government!
Always best to have things done right and have no regrets!
24 de febrero de 2026
Opinión espontánea
Respuesta de Power NI
Hi Paul,
Thanks for taking the time to leave such a positive review.
We are very happy to hear that your query was resolved quickly and you had such a positive experience with the advisor.
Please feel free to reach out if you require any further assistance.
Thanks,
Power NI Team
Would Highly Recommend BT
BT have provided an excellent broadband and TV service for my home. The installation was straightforward, the engineer was punctual and polite, and everything worked perfectly from day one. Speeds have been consistently fast and reliable, even with multiple devices streaming and using the internet at the same time. The TV package offers a great choice of channels and apps, with clear picture quality and easy-to-use equipment. On the rare occasions I’ve needed support, customer service has been helpful and issues were resolved quickly. Overall, I’m very satisfied and would highly recommend BT for broadband and TV.
20 de febrero de 2026
Respuesta de Power NI
Hi Jean,
Thanks for taking the time to leave a review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team.
Absolutely phenomenal customer service…
Absolutely phenomenal customer service complete understanding of circumstances and more than happy to help
18 de febrero de 2026
Opinión espontánea
Respuesta de Power NI
Hi Ernie,
Thanks for taking the time to leave a review.
We are very happy to hear that your query was quickly resolved when speaking to us.
Please feel free to reach out if you ever need anything again.
Thanks,
Power NI Team
My phone call was answered straightaway…
My phone call was answered straightaway and the young lady was very helpful and was able to get me all the information that I needed plus she also updated my details on my account .
12 de febrero de 2026
Opinión espontánea
Respuesta de Power NI
Hi Jimmy,
Thank you for taking the time to let us know about your recent experience with one of our team.
We're really pleased to hear that your query was resolved quickly and that you were happy with the service provided by our colleague.
Please do not hesitate to get in touch if there is anything further you need.
Thanks,
Power NI Team
Respuesta de Power NI
Hi,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
Quick response and very helpful.
Quick response and very helpful.
5 de febrero de 2026
Opinión espontánea
Respuesta de Power NI
Hi Mr Hardy,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
Quick to respond and detailed…
Quick to respond and detailed information easy to understand
5 de febrero de 2026
Opinión espontánea
Respuesta de Power NI
Hi Esinati,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
Respuesta de Power NI
Hi,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
I had to notify them of an overpayment…
I had to notify them of an overpayment and the people I spoke to were quick and efficient.
29 de enero de 2026
Opinión espontánea
Respuesta de Power NI
Hi Charles,
Thanks for getting in touch and for leaving a positive review.
We are delighted to hear you were happy with the agents you spoke with, and your query was dealt with quickly.
Please do not hesitate to get in touch if there is anything further you need.
Thanks,
Power NI Team
Scammed by a sales rep
Thanks for your reply, but I think you are missing my point. You were party to the scam as well, you allowed a fraudulent card to be used to buy a genuine product. However you will not accept any responsibility but merely pass the cost on to the customer.
I was scammed by a sales rep who said he was from Power NI, wearing badge, etc. Power NI said they have had other instances of this happening. Three parties involved here, Power NI, myself and the scammer but according to Power NI its completely down to me to foot the bill, they are in no way to blame for accepting false payments. Leaving for a different supplier.
1 de octubre de 2025
Opinión espontánea
Respuesta de Power NI
Hi Paul,
We’re sorry to hear that you have experienced this.
Being scammed can be incredibly distressing. Unfortunately, because the payment was made directly to a third party who was not connected to us, we’re unable to reimburse
the money that was taken.
We know this is disappointing, and we’re truly sorry we can’t provide the outcome you were hoping for. We’ve logged the incident, reported it internally, and will continue working to prevent this type of fraud.
If you haven’t already, we would strongly encourage you to report the incident to reportfraud.police.uk who can provide guidance and support. If you’re ever unsure if a person calling at your door is genuine again, we encourage you to use the PSNI quick check service by calling 101 to confirm.
We genuinely hope that this doesn’t happen to you again.
Thanks,
Power NI team
I'm paying for electric that I'm not using
I'm being grossly overcharged for my electric...I came back from a months holiday and my meter credit was down over 92 pounds...I'm not putting money into my matar to pay somebody's wages...I'm paying far to much for my electric . If this is not resolved I will contact the consumer watchdog, change supplier and go to the newspapers
17 de enero de 2026
Opinión espontánea
Respuesta de Power NI
Hi Stephen,
Thanks for getting in touch and leaving a review.
We would like to look into this for you.
Please could you drop us a Private message on Facebook, X (formerly Twitter) or instagram and we can discuss this with you.
Thanks,
Power NI Team
Navigating the website is quite…
Navigating the website is quite confusing for me. I hear i can get Power NI Perks but can't get the information re this.
20 de diciembre de 2025
Respuesta de Power NI
Hi Joan,
Thanks for getting in touch and leaving a review. We really appreciate it. To view our perks page, please use the following link: https://powerni.co.uk/perks/
We hope this link helps.
Thanks,
Power NI Team
Power NI accepted a switch request from…
Power NI accepted a switch request from another supplier for a property I own and don't rent out. I had not requested the switch. Power NI did not inform me of a switch request, neither did the other supplier. Both suppliers stated internal matters prevented the notification to me. Power NI have washed their hands off the matter. I was their customer! I already had emailed Power NI and phoned number yesterday, UPDATE email from Power NI asking me to contact them again. I don't know what another phone call and another email is going to produce. Further update they have now escalated it to a manager and hopefully get a response in next 10 working days.
19 de enero de 2026
Opinión espontánea
Respuesta de Power NI
Hi Geraldine,
Thank you for getting in touch,
Sorry to hear you are having issues with a switch that took place.
We would like to look into this for you.
Please contact us on our customer service helpline on 08000 285 455 (option 3) or email us at home@powerni.co.uk.You can also reach out to us on our social media via Facebook or X.
Thanks,
Power NI Team
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