Premier Inn At Home Opiniones 

4640
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Following our stay at the Premiere Inn, County Hall, London we discovered their pillows were especially comfortable. I had been suffering with neck ache for week / months to be honest. We were inf... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great mattress, duvet and pillows, duvet, just like in the hotels, comfortable and good for a great night's sleep. I did have a slight issue in my delivery as their original mattress was damaged, but... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Firstly we paid for next day delivery after staying at home the mattress never arrived. It was impossible to get hold of anyone silent night or premier inn at home terrible. Then told been lost 1 week... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered our mattress on the Saturday and was delivered on the Tuesday because ordering on the weekend is the same as a Monday so technically it was still next day delivery. The 2 gents brought the... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de colchones

Escrito por la empresa

Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.

Escrito por la empresa

Our Promise
As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.

Our Customer Guarantee

5 Year Guarantee

When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.

Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(4640)

1711 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very happy with the pillows best we…

Very happy with the pillows best we have had for a long time,and my neck is feeling better ,glad I got them ,

8 de julio de 2026
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Respuesta de Premier Inn At Home

We're so pleased to hear how happy you are with your new pillows and that they are helping your neck feel better. It's wonderful to know they're the best you've had in a long time!

Claire
Premier Inn At Home

Valorada con 5 estrellas sobre 5

Pillow

Easy to order, and came very quickly, Happy with item.

15 de julio de 2026
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Respuesta de Premier Inn At Home

We're so pleased to hear that you found the ordering process easy and that your item arrived quickly. We're delighted you're happy with your purchase!

Claire
Premier Inn At Home

Valorada con 5 estrellas sobre 5

This beding so soft and cosy I really…

This beding so soft and cosy I really enjoyed my sleep I am going to tell my family and friends to buy bedding from premier inn the best bedding thank you so much

7 de julio de 2026
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Respuesta de Premier Inn At Home

We're so pleased to hear you found our bedding soft and cosy and that you enjoyed your sleep. It's wonderful that you're recommending us to your family and friends!

Premier Inn At Home

Valorada con 1 estrellas sobre 5

The pillows are terrible quality

The pillows are terrible quality and completely flat not worth the money at all and nothing like the premier inn which we love when we stay!

7 de julio de 2026
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Respuesta de Premier Inn At Home

We are truly sorry to hear that the pillows have not met your expectations and have flattened so quickly. We understand your disappointment, and we appreciate you sharing your feedback with us.

Premier Inn At Home

Valorada con 4 estrellas sobre 5

Ordering process simple, delivery less so.

Found the ordering process simple, including option for taking away the old mattress. Free bedding package was an unexpected bonus.
Minor niggle with delivery, both bedding package and mattress. The former didn’t turn up when expected (ie within the one hour time slot given): wouldn’t normally be a problem but I was going away that day and had a train to catch. I thought I had managed to delay delivery for a few days so it was a bit of a surprise when I got a subsequent message telling me that it had been delivered to me a couple of hours later than scheduled. Impossible as I was then on an underground train! I’d asked for it to be left in the porch but on arrival home a few days later found it in the back garden. No idea whether it had been delivered to a neighbour who had then relocated it : the delivery advice specifically stated it had been delivered to me!
On the latter, received notification of four hour time slot after 22:30 the night before. I’d managed to wrestle the old mattress downstairs ready for collection (I live alone) and was surprised when the delivery driver asked whether he should leave the new mattress there and then seemed disgruntled when I made it clear that I needed it taken upstairs to the bedroom. He complied but not with a particularly good grace.
So far, I’m satisfied with the new mattress which is very comfortable and found the mattress protector to be of very good quality.

3 de julio de 2026
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Respuesta de Premier Inn At Home

We appreciate you sharing your detailed feedback regarding your recent experience. We are glad to hear that you found the ordering process straightforward and are enjoying the comfort of your new mattress and the quality of the protector.

We sincerely regret the issues you encountered with both deliveries. The situation with the bedding package arriving late and being left in an unexpected location, especially given your travel plans, is certainly not the experience we aim to provide. We also acknowledge your frustration with the late notification for the mattress delivery slot and the delivery driver's reluctance to assist with taking the new mattress upstairs. We are reviewing these incidents with our delivery partners to understand what went wrong and to prevent similar occurrences in the future. Your comments are invaluable as we continuously work to improve our services.

Claire
Premier Inn At Home

Valorada con 1 estrellas sobre 5

Went away for 1 nights for work

Went away for 1 nights for work. Unfortunately I didn’t get the sleep I was hoping. creaky floor boards upstairs and an other guest that didn’t stop walking about until the early hours of the morning made my night miserable.

15 de mayo de 2026
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Respuesta de Premier Inn At Home

Can we ask you to move your review to our hotel page, so the right reams can pick this up.

Kind regards, Louise at Premier Inn at Home

Valorada con 5 estrellas sobre 5

Easy to order and reasonably priced

Easy to order and reasonably priced. The delivery was uncomplicated and on time.
Really comfortable too.

12 de julio de 2026
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Respuesta de Premier Inn At Home

We appreciate your review and are so glad you found the ordering process easy and the pricing reasonable.

Kind regards, Louise at Premier Inn At Home

Valorada con 5 estrellas sobre 5

The bed was what was expected

The bed was what was expected. Comfortable providing a restful sleep. The pillows were a welcome addition.

13 de julio de 2026
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Respuesta de Premier Inn At Home

We're so pleased to hear that your bed met your expectations and provided you with such a comfortable and restful sleep. It's wonderful to know the pillows were a welcome addition!

Kind regards, Louise at Premier Inn At Home

Valorada con 4 estrellas sobre 5

Good buying experience

Good buying experience. Bed is firmer than was expecting and not the same as the beds in the hotel. Maybe it will soften up with time. Well made and lovely colour divan.

13 de julio de 2026
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Respuesta de Premier Inn At Home

We're glad to hear you had a good buying experience and appreciate your positive comments about the divan's quality. Please do allow time for the mattress to settle and relax, we're sure you will soon find it great.
Kind regards, Louise at Premier Inn At Home

Valorada con 2 estrellas sobre 5

We went to orbital for breakfast last…

We went to orbital for breakfast last Sunday they run out of some food the coffee was cold very disappointing

10 de enero de 2026
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Respuesta de Premier Inn At Home

Hi, can we ask you to move your review to our hotel page, that way the correct teams can see your feedback.

Louise, Premier Inn At Home

Valorada con 5 estrellas sobre 5

The bed is so comfortable also the…

The bed is so comfortable also the bedding are great quality .I wished i knew earlier about being able to order premier inn beds & bedding ! Best ever ive ever bought

13 de julio de 2026
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Respuesta de Premier Inn At Home

We're so pleased to hear how much you're enjoying the comfort of our beds and the great quality of our bedding! It's wonderful to know you've found the best sleep ever.

Louise,
Premier Inn At Home

Valorada con 5 estrellas sobre 5

Excellent pillows

Excellent pillows, previously purchased before, so these were a replacement.

5 de julio de 2026
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Respuesta de Premier Inn At Home

We are so pleased to hear you are happy with your replacement pillows Stephen. Thank you for your continued support and positive feedback.

Louise,
Premier Inn At Home

Valorada con 5 estrellas sobre 5

Excellent product and customer service

Great mattress, duvet and pillows, duvet, just like in the hotels, comfortable and good for a great night's sleep. I did have a slight issue in my delivery as their original mattress was damaged, but rather than deliver in such a state it was cancelled and rebooked for another day, that day was convenient but a quick phone call to their customer services got that changed without any fuss. Product arrived and the delivery team took it upstairs (2nd floor) to where I wanted and took my old one away without any fuss. Great product, great delivery and excellent customer service.

4 de julio de 2026
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Respuesta de Premier Inn At Home

We are so pleased to hear you are enjoying the comfort of your new mattress and bedding, and that they are providing you with a great night's sleep, just like in our hotels. Your kind words mean a lot to us.

Louise,
Premier Inn At Home

Valorada con 5 estrellas sobre 5

Comfortable quilt

Comfortable, soft bedding. 4 tog is perfect

12 de julio de 2026
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Respuesta de Premier Inn At Home

We're so happy to hear that you find your bedding comfortable and soft! We appreciate your positive feedback and are glad the tog is perfect for you. Thanks Alison.

Louise,
Premier Inn At Home

Valorada con 5 estrellas sobre 5

Great delivery service and great mattress.

Ordered our mattress on the Saturday and was delivered on the Tuesday because ordering on the weekend is the same as a Monday so technically it was still next day delivery. The 2 gents brought the mattress to the upstairs bedroom and took the other mattress away.
After 3 weeks of use my back is now happy that we have this new bed.
I have given 5 stars as a review despite having a slight negative which was not knowing if we were to take our old mattress off in readiness for the new one (which we had done) as that would of saved us a job had we known.
Overall great service and great mattress.

11 de julio de 2026
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Respuesta de Premier Inn At Home

We are so pleased to hear that our delivery service was efficient and that our team provided excellent assistance with your new mattress. It's wonderful to know that your back is now happy after three weeks of use! We appreciate your valuable feedback Wayne.

Louise,
Premier Inn At Home

Valorada con 5 estrellas sobre 5

Great service

Great service, quick delivery and great product

10 de julio de 2026
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Respuesta de Premier Inn At Home

We're so pleased to hear you had such a positive experience with us Sheila. Thank you for your wonderful feedback!

Louise, Premier Inn At Home

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