Following our stay at the Premiere Inn, County Hall, London we discovered their pillows were especially comfortable. I had been suffering with neck ache for week / months to be honest. We were inf... Ver más
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Consulta las opiniones de los clientes
Great mattress, duvet and pillows, duvet, just like in the hotels, comfortable and good for a great night's sleep. I did have a slight issue in my delivery as their original mattress was damaged, but... Ver más
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Firstly we paid for next day delivery after staying at home the mattress never arrived. It was impossible to get hold of anyone silent night or premier inn at home terrible. Then told been lost 1 week... Ver más
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Ordered our mattress on the Saturday and was delivered on the Tuesday because ordering on the weekend is the same as a Monday so technically it was still next day delivery. The 2 gents brought the... Ver más
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Información sobre la empresa
Escrito por la empresa
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Escrito por la empresa
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Información de contacto
4,5
Excelente
5 mil opiniones
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Respuesta de Premier Inn At Home
We're so pleased to hear you had such a positive experience with us Sheila. Thank you for your wonderful feedback!
Louise, Premier Inn At Home
sags excessively in the center, causing severe back pain.
I purchased a Premier Inn Mattress 2.0 which was delivered on 29th June 2026 after an initial incorrect delivery. Unfortunately, the mattress has serious structural support issues; despite being advertised as "Medium/Firm" with "Zoned Pockets", it sags excessively in the center, causing severe back pain.
I submitted a formal complaint under the Consumer Rights Act 2015 requesting a resolution/refund. It has been over 5 working days and despite a follow-up email, I have received zero response from customer service.
Ignoring customer complaints about product faults is unacceptable for a brand of this scale. I expect customer support to contact me immediately to arrange the return and full refund for my order.
29 de junio de 2026
Opinión espontánea
Respuesta de Premier Inn At Home
We are genuinely concerned to learn about the significant issues you've experienced with your Premier Inn Mattress and also any lack of reply. Our CX team are looking into this and will be in touch directly asap.
Louise
Premier Inn At Home
On time delivery with helpful staff
On time delivery with helpful staff. Mattress seems very comfortable although a little on the soft side.
2 de julio de 2026
Respuesta de Premier Inn At Home
We're delighted to hear about your positive delivery experience. We hope you continue to enjoy the comfort of your new mattress!
Kind regards, Sam at Premier Inn At Home
Excellent product
Excellent product, great service. Im very satisfied and recommend to everyone.
9 de julio de 2026
Respuesta de Premier Inn At Home
We appreciate your wonderful review! We are so pleased to hear you are very satisfied with your purchase and thank you for recommending us to everyone.
Kind regards, Louise at Premier Inn At Home
Good nights sleep
Following our stay at the Premiere Inn, County Hall, London we discovered their pillows were especially comfortable. I had been suffering with neck ache for week / months to be honest.
We were informed we could buy these pillows online at Premier at Home, which is what we did.
I can honestly say, my aches and pains have well and truly vanished and I awake every morning pain free.
Thank you Premier Inn. ⭐️⭐️⭐️⭐️⭐️
6 de julio de 2026
Respuesta de Premier Inn At Home
We are so pleased to hear that our pillows have made such a positive difference to your well-being and that your neck ache has vanished. It's wonderful to know that our efforts have resulted in such a fantastic outcome for you Violet. We truly appreciate you sharing your experience and your kind words.
Kind regards, Louise at Premier Inn At Home
Respuesta de Premier Inn At Home
Thanks Sandra, that's great to hear.
All the best, Louise at Premier Inn at Home
Respuesta de Premier Inn At Home
We're delighted to hear that you are pleased with both our products and the installation service Tim. Thank you for your wonderful feedback!
Best regards, Louise at Premier Inn At Home
Respuesta de Premier Inn At Home
We're so pleased to hear that our mattress is a perfect fit for you Janice. We appreciate your positive feedback.
Kind regards, Louise at Premier Inn At Home
Pillows
It was easy to order. Pillows received and comfortable as always but not as robust as they used to be. I ordered the soft pillows as usual and after 1 month of normal use they are beginning to sag. Im not sure if they've changed their manufacturer but they are not as good as they used to be.
1 de julio de 2026
Respuesta de Premier Inn At Home
We appreciate your feedback regarding the pillows. We're sorry to hear that you are not finding these as robust as you expected, they have not been changed. We appreciate your feedback.
Kind regards, Louise at Premier Inn At Home
Unfortunately the mattress is not as…
Unfortunately the mattress is not as comfortable as the ones we have used in the Premier Inns that we have stayed in but hopefully it will improve in a few weeks.
6 de julio de 2026
Respuesta de Premier Inn At Home
We appreciate you sharing your feedback regarding the mattress comfort Irene. Please do be sure to allow the mattress time to settle and relax, we're sure you'll soon be enjoying our great sleep.
Kind regards, Louise at Premier Inn At Home
From a Negative to a Positive!
I’m now able to give an honest review as I received my first mattress in an unacceptable condition the protective plastic ripped and the outer material soiled.
The staff however at Silent Night were excellent namely Amanda who dealt with the situation efficiently despatching a replacement immediately and I receive the replacement yesterday the 3 rd August having originally placed the order on 5th July . I live on an island which offers certain challenges ie the use of 3 different Carriers .
I experienced my best nights sleep since. I last slept in a Premier Inn Thanks.
5 de julio de 2026
Respuesta de Premier Inn At Home
We appreciate you sharing your detailed feedback Donald. We are truly sorry to hear about the initial condition of your mattress and the inconvenience this caused. We are, however, very pleased that our team was able to resolve the issue efficiently and that your replacement arrived safely. It's wonderful to know you're now experiencing such comfortable sleep, and we value your patience with the delivery challenges to your island location.
Kind regards, Louise at Premier Inn at Home
Great mattress …
We have stayed in premier inn numerous times and have always loved the beds. We noticed you could buy them for the house. I ordered one online through the premier inn website was quick and easy to do price was reasonable and it came with a free duvet mattress topper and pillows for an added bonus we also chose to have our old mattress uplifted when they brought the new one. Delivery was arranged for 2 weeks later. Day before they gave our time slot for delivery guys came on time and set up our new one and took old one away was a great service. Love the new one it is so comfy and great quality
7 de julio de 2026
Respuesta de Premier Inn At Home
We are so pleased to hear that you love your new mattress and found the ordering and delivery process to be quick and easy. We appreciate your kind words about our service and the quality. Thank you for sharing your positive experience with us.
Kind regards, Louise at Premier Inn At Home
Lovely firm mattress more firm than…
Lovely firm mattress more firm than medium. No movement in the night from my husband. Good edges no give. Would recomend.great quality.
6 de julio de 2026
Respuesta de Premier Inn At Home
We're so pleased to hear you're enjoying the comfort and quality of your new mattress! It's wonderful to know it provides such great support and undisturbed sleep.
Kind regards, Louise at Premier Inn At Home
Terrible services Cefalu No response to emails
Firstly we paid for next day delivery after staying at home the mattress never arrived. It was impossible to get hold of anyone silent night or premier inn at home terrible. Then told been lost 1 week later we got our mattress . No apology nothing I then emailed to ask for refund of next day delivery which should have been offered straight away.
3 de julio de 2026
Respuesta de Premier Inn At Home
We sincerely regret the difficulties you encountered with your delivery Debra and also the subsequent communication challenges. I can see an investigation was launched with our courier partner as soon as we were made aware of the issue and a refund has now been made for you. We do hope this didn't detract from your overall enjoyment of your new mattress.
Kind regards, Louise at Premier Inn At Home
delivered on time and put in place as…
delivered on time and put in place as requested
6 de julio de 2026
Respuesta de Premier Inn At Home
We're so pleased to hear this. Thank you for sharing your positive experience!
Kind regards, Louise at Premier Inn At Home
The Best
Easy website, quick delivery. I just love their bedding also their beds
29 de junio de 2026
Respuesta de Premier Inn At Home
We're so pleased to hear you found our website easy to use and that your delivery was quick! It's wonderful to know you love our bedding and beds. We appreciate the feedback.
Kind regards, Louise at Premier Inn At Home
Excellent experience buying online
Easy to order,fast delivery, value for money, excellent product would definitely order again
6 de julio de 2026
Respuesta de Premier Inn At Home
We're so happy to hear you enjoyed our duvet and found our service efficient! We appreciate your kind words and look forward to serving you again.
Kind regards, Louise at Premier Inn At Home
Great service really easy to order with…
Great service really easy to order with a good choice of headboards and colours. I was kept up to date with delivery details and was delivered right on time by very helpful and friendly delivery team
6 de julio de 2026
Respuesta de Premier Inn At Home
We're so pleased to hear you found ordering easy with a great choice. It's wonderful that you were kept updated and that our delivery team was so helpful and friendly!
Kind regards, Louise at Premier Inn At Home
Respuesta de Premier Inn At Home
Thanks for your review Karen.
All the best, Louise at Premier Inn at Home
The pillow I've been looking for!
5 de julio de 2026
Respuesta de Premier Inn At Home
We're so happy to hear you found the perfect pillow! Thank you for sharing your positive experience with us Elizabeth.
All the best, Louise at Premier Inn At Home
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