Following our stay at the Premiere Inn, County Hall, London we discovered their pillows were especially comfortable. I had been suffering with neck ache for week / months to be honest. We were inf... Ver más
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Consulta las opiniones de los clientes
Great mattress, duvet and pillows, duvet, just like in the hotels, comfortable and good for a great night's sleep. I did have a slight issue in my delivery as their original mattress was damaged, but... Ver más
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Firstly we paid for next day delivery after staying at home the mattress never arrived. It was impossible to get hold of anyone silent night or premier inn at home terrible. Then told been lost 1 week... Ver más
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Ordered our mattress on the Saturday and was delivered on the Tuesday because ordering on the weekend is the same as a Monday so technically it was still next day delivery. The 2 gents brought the... Ver más
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Información sobre la empresa
Escrito por la empresa
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Escrito por la empresa
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Información de contacto
4,5
Excelente
5 mil opiniones
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Excellent product
Excellent product, really high quality and comfortable mattress, delivery was flawless and hassle free. Easy to use website where you can pick a delivery slot to suit you. All good.
26 de mayo de 2026
Respuesta de Premier Inn At Home
We're so pleased to hear you found our product to be of high quality and that the mattress is comfortable. It's great that our website was easy to use.
Sam at Premier Inn At Home
Respuesta de Premier Inn At Home
Can we kindly ask you to move your review to our hotel page, that way the right teams can pick this up.
Sam at Premier Inn At Home
Respuesta de Premier Inn At Home
We're so happy to hear that your mattress is comfortable! Thank you for your feedback; it truly means a lot to us.
Kind regards, Sam at Premier Inn At Home
It turned up on time on the day.
29 de junio de 2026
Respuesta de Premier Inn At Home
We are pleased to hear that your delivery arrived on time as expected. We appreciate your feedback Clive.
Best regards, Sam at Premier Inn At Home
Respuesta de Premier Inn At Home
We are so happy to hear you found our service brilliant and your mattress so comfortable. We appreciate your positive feedback.
Kind regards, Louise at Premier Inn At Home
Great product and great service
Great product and great service, I received a text the night before with a delivery time slot too.
29 de junio de 2026
Respuesta de Premier Inn At Home
We are so glad to hear you had a great experience with our product and service, thank you for your kind words.
All the best, Louise at Premier Inn At Home
Easy to order
Easy to order. Delivery was when expected and staff delivering were courteous and efficient.
17 de junio de 2026
Respuesta de Premier Inn At Home
We're so pleased to hear that your ordering process was easy and that your delivery arrived as expected. Its great to hear.
Kind regards, Louise at Premier Inn At Home
Great service
29 de junio de 2026
Respuesta de Premier Inn At Home
Thanks Marilyn,
All the best, Louise at Premier Inn at Home
Respuesta de Premier Inn At Home
We're so pleased to hear you're happy with your purchase and found the delivery efficient and your new bed super comfy! Thanks Angela.
Kind regards, Louise at Premier Inn At Home
Good quality good price
Good quality pillows for reasonable price. I’ve bought about 10 of them for all our beds. After many years of trying many other brands. My family and I all like these for a comfortable night’s sleep and they last well.
28 de junio de 2026
Respuesta de Premier Inn At Home
We're so pleased to hear that our pillows have provided such comfort for your family over the years. It's wonderful to know they're contributing to a good night's sleep and holding up well.
Kind regards, Louise at Premier Inn At Home
Pillows
Bought two soft pillows and two firm. Good quality. Very comfortable, and even had pillow covers included.
28 de junio de 2026
Respuesta de Premier Inn At Home
We're so happy to hear you're enjoying your pillows and found them to be of good quality and very comfortable.
Kind regards, Louise at Premier Inn At Home
I still have not received a receipt for…
I still have not received a receipt for this mattress, no confirmation of purchase at all, not happy with bed and have no way to return it
21 de junio de 2026
Respuesta de Premier Inn At Home
We're sorry to hear about your experience and the issues with your mattress purchase. We'll have our CX team reach out to you directly and help with this.
Kind regards, Louise at Premier Inn At Home
Respuesta de Premier Inn At Home
Thanks for your review Rosie,
All the best, Louise at Premier Inn at Home
Not an Hotel mattress
Needed a new mattress and having stayed in Premier Inn thought it would be a good choice.
3yrs in the top metal frame of the mattress had broken and created a hole in the cover and topping.
Mattress replaced and new one arrived advised the warranty ran from the date of purchase for the first mattress.
Guess what this mattress is doing the same thing the top metal framing in the mattress had bent if not snapped. when you move the mattress around to change sheets or rotate regularly it just fold in the middle.
Our son also purchased one of these mattresses sadly on our initial recommendation and he is also having the same issue.
If this is the same as the mattress in Premier Inn they must be replacing weekly.
26 de julio de 2026
Opinión espontánea
Respuesta de Premier Inn At Home
We're sorry to hear this Keith, and have asked for more information so our CX team can reach out to you directly.
Kind regards, Louise at Premier Inn at Home
All as expected.
A great idea to order the same mattress that you can try out in their hotels so you know what you're getting. Ordering was easy and kept well informed regarding delivery and tracking. Delivery guys were very helpful and took mattress to room of choice (in flats with no stairs). We only ordered a mattress on this occasion but selecting bed and base was very clear process if that was required.
28 de junio de 2026
Respuesta de Premier Inn At Home
We're so pleased to hear you had such a positive experience, from the ease of ordering to the helpful delivery team. It's wonderful that you appreciate being able to try our mattress in advance! Thanks Ashley.
Kind regards, Louise at Premier Inn At Home
Loved it immediately
Arrived promptly and when expected, pleasant friendly delivery men. Great mattress loved it immediately, lovely and firm and comfortable.
26 de junio de 2026
Respuesta de Premier Inn At Home
We're so happy to hear that your mattress arrived promptly and that you love it! We really appreciate your feedback.
Kind regards, Louise at Premier Inn At Home
Did not feel that it was a pillow that…
Did not feel that it was a pillow that is like the ones used in hotels. Disappointed especially for the price I paid.
27 de junio de 2026
Respuesta de Premier Inn At Home
We're truly sorry to hear that our pillow didn't live up to your expectations or match the hotel experience you were hoping for.
Best regards, Louise at Premier Inn At Home
Very easy web site to use and fantastic delivery and bed set up by the delivery persons.
Very easy web site
27 de junio de 2026
Respuesta de Premier Inn At Home
We are so pleased to hear that you found our website easy to use. Your positive feedback is greatly appreciated Kevin.
Best regards, Louise at Premier Inn At Home
EVERYTHING from start to finish was…
EVERYTHING from start to finish was amazing! 🤩 So easy to order, great customer service, delivery was fantastic, the guys wouldn't leave until the mattress was in place and took all packaging away, so polite and helpful and the mattress is so comfortable and at such a reasonable price, we are VERY happy customers 🙂 We're so pleased with it we have decided to buy 3 more for our other beds, when we've finished paying for this one 🤣
27 de junio de 2026
Respuesta de Premier Inn At Home
We are so delighted to hear that your entire experience, from ordering to delivery, was amazing! It truly makes us happy to know our team provided such polite and helpful service, and that you're enjoying the comfort of your new mattress. We appreciate your kind words and look forward to helping you with your future purchases!
Kind regards, Louise at Premier Inn At Home
Not as comfortable …
I was excited to get my new mattress but although the delivery was first class I’m not finding my mattress as comfortable as yours when I use premier inn.
19 de junio de 2026
Respuesta de Premier Inn At Home
We appreciate your feedback regarding your new mattress. We do hope you allow the mattress time to settle and your own body chance to get used to the new support. We're sure you'll soon be enjoying a better nights sleep.
Kind regards, Louise at Premier Inn At Home
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