Following our stay at the Premiere Inn, County Hall, London we discovered their pillows were especially comfortable. I had been suffering with neck ache for week / months to be honest. We were inf... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Great mattress, duvet and pillows, duvet, just like in the hotels, comfortable and good for a great night's sleep. I did have a slight issue in my delivery as their original mattress was damaged, but... Ver más
La empresa ha respondido
Firstly we paid for next day delivery after staying at home the mattress never arrived. It was impossible to get hold of anyone silent night or premier inn at home terrible. Then told been lost 1 week... Ver más
La empresa ha respondido
Ordered our mattress on the Saturday and was delivered on the Tuesday because ordering on the weekend is the same as a Monday so technically it was still next day delivery. The 2 gents brought the... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Escrito por la empresa
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Información de contacto
4,5
Excelente
5 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
From order to delivery was great
From order to delivery was great.
Website is easy to navigate. Placing the order was easy. The information was good.
Delivery was great all placed in the room I wanted it.
15 de junio de 2026
Respuesta de Premier Inn At Home
We're so glad to hear that your entire experience, from navigating our website and placing your order to the delivery and placement of your items, was excellent. We truly appreciate your positive feedback!
All the best, Louise at Premier Inn At Home
The quality of the mattress and pillows…
The quality of the mattress and pillows are excellent a very nice upgrade to what we previously had but one thing that let's this company down is the performance of their delivery company
4 de junio de 2026
Opinión espontánea
Respuesta de Premier Inn At Home
We are happy to hear you are enjoying the quality of your new mattress and pillows. We truly appreciate your feedback regarding the delivery experience and are actively working to improve any issues.
Kind regards, Louise at Premier Inn At Home
Lovely
Lovely, comfortable mattress 😴, excellent price and quick, reliable delivery.
15 de junio de 2026
Respuesta de Premier Inn At Home
We appreciate you reviewing our mattress. We're so happy to hear you find it comfortable and that the delivery was quick and reliable. It's great to know you feel it was an excellent price!
Kind regards, Louise at Premier Inn At Home
Respuesta de Premier Inn At Home
Thanks Christine, that's great to hear.
All the best,
Joel at Premier Inn at Home
Very easy purchase to make
Very easy purchase to make. Delivery staff were excellent. Haven't tried the bed yet but it looks to be just whet we need.
7 de junio de 2026
Respuesta de Premier Inn At Home
We're so glad to hear that your purchase was easy and that our delivery team provided excellent service. We hope you enjoy your new bed!
Joel, Premier Inn At Home
Great product but no email confirmation…
Great product but no email confirmation of order at all.
14 de junio de 2026
Respuesta de Premier Inn At Home
We appreciate your positive feedback on the product. We are sorry to hear about the missing order confirmation and are looking into this.
Joel, Premier Inn At Home
Excellent service
Excellent service, delivery great kept me informed, not as soft as I thought but used to it now, had comfortable sleep
7 de junio de 2026
Respuesta de Premier Inn At Home
We're so pleased to hear you're now enjoying comfortable sleep and have adjusted to your new mattress.
Joel, Premier Inn At Home
Respuesta de Premier Inn At Home
We are so glad to hear this Jane. We appreciate your kind words.
Joel at Premier Inn At Home
Did what they said when they said
21 de octubre de 2025
Respuesta de Premier Inn At Home
We're so glad to hear that we delivered on our promises and met your expectations! Thanks for your feedback Stuart.
Joel, Premier Inn At Home
Excellent product
Excellent product and good price for what i got. It was delivered early too. I would definitely order from them again
6 de junio de 2026
Respuesta de Premier Inn At Home
We're so pleased to hear you found our product excellent and well-priced.
Joel, Premier Inn At Home
Room lovely and clean but sink a bit…
Room lovely and clean but sink a bit marked in the enamel. Good check in very quick and easy. Staff very helpful. Had breakfast in the restaurant staff really lovely and service was quick, breakfast was good.
10 de julio de 2026
Respuesta de Premier Inn At Home
Could we please ask you to move your review to our Hotel page, that way the right teams can pick this up for you.
Joel, Premier Inn At Home
Overall purchasing went well but had…
Overall purchasing went well but had trouble getting blue light discount. All resolved now.
Delivery was very good by very efficient delivery drivers
Quality of mattress - the best
Pillows - amazing
13 de junio de 2026
Respuesta de Premier Inn At Home
We're so glad to hear that everything is now resolved and you're enjoying your new mattress and pillows. We appreciate your kind words about our delivery team. Thanks Chris.
Joel, Premier Inn At Home
Very good service from start to finish
13 de junio de 2026
Respuesta de Premier Inn At Home
We're so glad you had a positive experience from beginning to end. We appreciate your kind words!
Joel at Premier Inn At Home
Very happy with the mattress and the…
Very happy with the mattress and the delivery
11 de junio de 2026
Respuesta de Premier Inn At Home
We are so pleased to hear how happy you are with your new mattress and that the delivery went smoothly. Thank you for your positive feedback Billy.
Joel, Premier Inn At Home
Its nothing like a hotel pillow
Its nothing like a hotel pillow. They have got flatten in just a few days of use.
Very expensive and waste of money.
13 de junio de 2026
Respuesta de Premier Inn At Home
We are truly sorry to hear that the pillows have not met your expectations and have flattened so quickly. We understand your disappointment, and we appreciate you sharing your feedback with us.
Kind regards, Joel at Premier Inn At Home
Pillows good at first….
I have been buying the Firm Pillows for a few years now. My whole house has them (all 6 bedrooms!) BUT since last year, they have been flattening out very quickly. In fact , the ones I bought recently seems to have flattened out in 2 months. Quite dissapointed actually.
9 de junio de 2026
Respuesta de Premier Inn At Home
We appreciate you sharing your experience with our firm pillows. We are concerned to hear about the recent issues with them flattening so quickly, especially after being a loyal customer for years. We are actively looking into this feedback.
Joel at Premier Inn At Home
Respuesta de Premier Inn At Home
We're delighted to hear that your order arrived on time and that you find our product very comfortable. Thank you for your positive feedback Simon,
Joel at Premier Inn At Home
Most comfortable mattress ever…5* for mattress, minus 10* for delivery
Most comfortable mattress ever, total value for money
Delivery personnel let the side down - 10/10 for mattress…0/10 for delivery
12 de junio de 2026
Respuesta de Premier Inn At Home
We're happy to hear you love the mattress Karen, but concerned about your delivery experience, our CX team have already reached out to you directly for more information so this can be investigated fully.
Kind regards, Joel at Premier Inn At Home
We have bought this before as well as…
We have bought this before as well as pillows. This duvet is for our holiday home. The quality is excellent as was the delivery.
12 de junio de 2026
Respuesta de Premier Inn At Home
We are so pleased to hear you are consistently happy with our products and service, especially for your holiday home. We truly appreciate your continued support and kind words!
Joel, Premier Inn At Home
Lovely staff and great facilities in…
Lovely staff and great facilities in the room.
Air conditioning.
Comfy bed.
Meal deal for dinner and breakfast good value for money
5 de junio de 2026
Respuesta de Premier Inn At Home
Can we please ask you to move your review to our Hotel page, that way the correct teams can pick this up.
Kind regards, Joel at Premier Inn at Home
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.