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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Martin at Printerbase was very helpful throughout my purchase process. However, the Royal Mail delivery was atrocious and regrettably let the Prinetrbase team down. It was sat in local Royal Mail dist... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Prompt, efficient delivery but exceptionally personal service too when order was placed. Received a phone call to check what I was ordering met all my requirements. I know where to come in future.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic end to end customer service, and a big thank you to Steve who dealt with my Q’s, and subsequent order with kindness and efficiency. Epsom printer arrived super fast via a courier who arrive... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Good customer service and nice people to talk to. Just one thing ....sometimes the tech savvy people I talk to seem to think I understand techy terms. I really would not be insulted if you simplifie... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de impresoras y escáneres
  2. también en la categoría
  3. Proveedor de cartuchos de tóner
  4. Tienda de electrónica
  5. Tienda de informática
  6. Tienda de material de escritorio
  7. Tienda de suministros de oficina

Escrito por la empresa

We stock printers and consumables for all the big brands like HP, Oki, Kyocera, Xerox, Brother, Canon and Epson. We also stock over 20,000 stationery products too, all with FREE next business day delivery on all orders over £36


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,6

Todas las opiniones

(2607)

137 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Massive choice of printers

Massive choice of printers. Next day delivery.
A good web site to use and instructions with the printer setup were easy to follow.

4 de noviembre de 2025
Opinión espontánea
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Respuesta de Printerbase

Hi Norman,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service, website and delivery.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Valorada con 5 estrellas sobre 5

Printerbase service is brilliant

Printerbase service is brilliant. The delivery time was short to say the least, within 24 hours from order to delivery. We bought a Canon PIXMA TS6550i A4 Colour Multifunction Inkjet Printer. It's unbelievable what it can do. Canon designers must be proud. Thanks to Charles & Bryony at Printerbase for providing a more than excellent service.

21 de noviembre de 2025
Opinión espontánea
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Respuesta de Printerbase

Hi Will,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service and new Canon printer. I have passed your feedback on to Charles & Bryony too.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Valorada con 5 estrellas sobre 5

I highly recommend this company

I highly recommend this company. From the off, Elaine was particularly incredibly helpful with processing my orders. I came stuck when my initial printer was not compatible. However, the team were quick to assist with ensuring I received a swift collection and full refund. Elaine supported me with promptly organising compatible printers to be delivered the next day. She then highlighted about registering my printers to get the 3 years warranty, and if it wasn't for her, I would have missed out on this! A huge thank you for being such a reliable, professional and friendly service!

23 de octubre de 2025
Opinión espontánea
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Respuesta de Printerbase

Hi Melanie,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. I have passed your feedback on to Elaine.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Valorada con 5 estrellas sobre 5

To print or not to print

Brilliant all round. Great price for the printer I was looking to buy. Expert guidance and information. Great that it was easy to confirm item as in stock and available, having been let down by another retailer.

Aftercare support excellent as well. Helpful info on how and where to register for warranty. Can’t fault the service or attention to detail.

22 de octubre de 2025
Opinión espontánea
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Respuesta de Printerbase

Hi JH,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Valorada con 5 estrellas sobre 5

We have been dealing with printerbase…

We have been dealing with printerbase for over 6 years, the customer service is great and the team are dream to work with, great knowledge on products and always friendly and honest, id also like to thank Elaine for her support over the years, Peter Knight What a brilliant team and you have, they really make the company stand out from other competitors. Thanks again from the team at Martha Jackson

10 de noviembre de 2025
Opinión espontánea
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Respuesta de Printerbase

Hi Martha,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. I have passed your feedback onto Elaine, Peter and the rest of the team.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Valorada con 1 estrellas sobre 5

Being honest is up to you, But do not treat us like Idiots.

I placed order for a Brother MFC printer, someone from printerbase called and said, "We want to make sure and run through the space with you " which in itself is unnecessary. But in the end asking to take a monthly subscription. Being honest is up to you. But don't treat us like idiots.

14 de noviembre de 2025
Opinión espontánea
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Respuesta de Printerbase

Hi Sakthivel,

Thanks for taking your time to review Printerbase, I'm sorry you were not impressed with our follow up calls. We do call all new and existing customers after an order to make sure the item(s) delivered are suitable for their needs.

Every order means a lot to us regardless of the value, so our calls are to reduce any frustration for our customers, and go above and beyond to ensure our customers are happy with the service we provide, to deliver a good shopping experience.

We have looked in this and the team member you spoke to was trying to make you aware of the fact that the printer you purchased was also available on a subscription which would reduce your printing costs and provide free extended warranty.

We take all reviews seriously and constantly work to rectify any issues and learn from the feedback going forward. We apologise for any inconvenience caused.

Many Thanks
The Printerbase Team

Valorada con 5 estrellas sobre 5

Good prices for printer and more ink

Good prices for printer and more ink
Informed staff
Reminder to register product

13 de noviembre de 2025
Opinión espontánea
Logotipo de Printerbase

Respuesta de Printerbase

Hi John,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Valorada con 5 estrellas sobre 5

Great service

I recently bought a Canon Pixma printer from this company at a very good price. When I had difficulty in installing it, they went out of their way to help. (The problem turned out to be a duff printer cable, which was nothing to do with them.)
They are friendly and helpful, with good products at good prices.

3 de noviembre de 2025
Opinión espontánea
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Respuesta de Printerbase

Hi C Dunne,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Valorada con 5 estrellas sobre 5

Great service and quick delivery

Great service and quick delivery, a chap even called me to confirm the order and add a discount I had missed and hadn’t applied at checkout.

3 de noviembre de 2025
Opinión espontánea
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Respuesta de Printerbase

Hi Bradley,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Valorada con 5 estrellas sobre 5

Had a great experience with Printbase

Had a great experience with Printbase. My account handler, Charles Roscoe was exceptionally professional, knowledgeable & helpful. No fluff, no hard sell, just dedicated to helping you find what you want with little fuss.

Will recommend.

9 de octubre de 2025
Opinión espontánea
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Respuesta de Printerbase

Hi Vanessa,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. I have passed your feedback on to Charles and his manager.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Valorada con 5 estrellas sobre 5

Third Purchase

This is my third purchase from Printerbase and on each occasion their service has been excellent. This time Elaine Green looked after my order and was brilliant in keeping me updated. I thoroughly recommend this company.

3 de noviembre de 2025
Opinión espontánea
Logotipo de Printerbase

Respuesta de Printerbase

Hi David,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service.

I have passed your feedback on to Elaine.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Valorada con 5 estrellas sobre 5

Excellent Company

Excellent Company great communication. Explained everything about the QL800 Label printer. Wouldn't hesitate to do any future business with this Company. Thank you. Diana

20 de octubre de 2025
Opinión espontánea
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Respuesta de Printerbase

Hi Diana,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Valorada con 5 estrellas sobre 5

Excellent price and customer service

Excellent customer service and patience from Charles Roscoe. He listened to what I needed from my new printer and directed me to the right one for me.

17 de octubre de 2025
Opinión espontánea
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Respuesta de Printerbase

Hi Terry,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service and delivery. I have passed your feedback on to Charles and his manager.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service! This is the place to order from — fast, efficient, and genuinely knowledgeable. When my printer failed, I expected a real headache finding a suitable replacement and the right ink, but Charles made it plain sailing from start to finish. An absolute pleasure to deal with someone who truly knows their stuff and cares about great service. Highly recommended!

29 de octubre de 2025
Opinión espontánea
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Respuesta de Printerbase

Hi Dawna,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service and delivery. I have passed your feedback on to Charles and his manager.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Valorada con 5 estrellas sobre 5

Excellent customer service from Steve…

Excellent customer service from Steve over the phone and next working day delivery as promised. Purchased a Canon Maxify GX 7150 - which is a quality multifunction printer.

Highly recommend Printerbase!

24 de octubre de 2025
Opinión espontánea
Logotipo de Printerbase

Respuesta de Printerbase

Hi Paul,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service and delivery. I have passed your feedback on to Steve and his manager.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Valorada con 5 estrellas sobre 5

Printerbase - Very helpful supplier.

Printerbase were very helpful pre-purchase answering all my queries.
The printer I ordered (CANON PIXMA TR7650 - Printer/Scanner/Copier) was ordered late afternoon on a Saturday, and arrived the following Thursday. A couple of days later than the ETA (Tuesday) but no real issue, and the courier was well organised and courteous.
I set up the printer from the CANON manuals and a very useful YouTube video. However, the scanner was not sending images to my PC, and Printerbase said a chat with CANON was best. I rang CANON and registered the new unit, and their very helpful Tech. Support Agent said I had set up everything correctly, but this unit needed another driver for the scanner (I had just downloaded the print driver which is why everything else was working).
All in all a good experience; I am happy to recommend Printrbase.

21 de octubre de 2025
Opinión espontánea
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Respuesta de Printerbase

Hi Peter,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service and your new printer.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Valorada con 5 estrellas sobre 5

Great service

Great service. Fantastic price. Friendly, helpful people.

5 de octubre de 2025
Opinión espontánea
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Respuesta de Printerbase

Hi Philip,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Valorada con 5 estrellas sobre 5

Competitive pricing and swift delivery

Very competitive pricing and no problem with delivery. Ordering process is quick and easy through the website. Expect to get a number of follow up calls after placing an order to “check everything is OK”. This is a thinly disguised excuse to up-sell consumables. A little annoying, but it’s easy to automatically route these calls to voicemail so I don’t think it warrants deducting a star.

8 de octubre de 2025
Opinión espontánea
Logotipo de Printerbase

Respuesta de Printerbase

Hi Steve,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service, I have passed your feedback on to our sales team.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Valorada con 5 estrellas sobre 5

Customer service was excellent

Customer service was excellent, even a follow up courtesy phone call after my purchase . Would highly recommend

1 de octubre de 2025
Opinión espontánea
Logotipo de Printerbase

Respuesta de Printerbase

Hi Iain,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Valorada con 2 estrellas sobre 5

Don't Purchase Canon if you have Snapdragon/arm processor

First of all I have to say the initial staff done as much as they could do at their level and no problems with the effort from them. but more from management,

But Don't purchase a Canon printer if you have Snapdragon or Arm processor on your laptop as they won't download the drivers, I purchased a GX 6050 printer a year ago and found that the printer won't work on my new surface pro, After various conversations with Printerbase and also with canon, Canon stated that no canon printer has Snapdragon/arm compatibility so no point in swapping for another canon printer, They did temporary fix with a Microsoft version were you can only do limited functions, But not double sided scannning/printing etc, In fact its not worth the effort, Now my printer is over a year old now so they did state out of date etc, a bit of a cop out as I have a 3 year warranty but again you've guessed not covered under the small print, But I thought I was purchasing a printer from them that was UpToDate and would be compatible, So fell misled and was never never informed that the printer was limited, and no where on the website or during my phone calls with them prior to purchasing online does it mention Canon are not suitable to Snapdragon etc, So I think they do have a responsibility for that, During the discussion they have highlighted that it is my possibility to check this out, Me a 64 year old, The name of this company suggested to me that this is their field and they should be the experts not me, not in this case,

Printerbase have stated that snapdragon only came on surface pro out May 2025 I make May 2024 although it make no difference the as they still sell canon (The may want to address the limitations)

I'm not one for doing reviews, But feel so strongly about this that after a year old printer with still orginal ink cartridges with only 20% ink used, It is now not fit for purpose,

All the apologies in the world from them won't address my £370 out of pocket now through this purchase, And at no point of my complaint was offered a good will gesture or compensation Payment, so this is the company you will be dealing with

1 de octubre de 2025
Opinión espontánea

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