Printster.co.uk Opiniones 

Not a great first experience with Printster. My delivery was marked as ‘failed’, yet I received no notification, no attempt to contact me, and no explanation. The building it was being delivered to operates 24/7, so there should have been no issue in completing the delivery.
Printster were unfortunately not very helpful in locating my parcel, which was needed for a specific date and for which I had paid for express delivery. I was told I would be notified as soon as the parcel was returned and would be resent, but this did not happen.
The item was eventually redelivered over two weeks after dispatch and was no longer needed, especially as it was a personalised product. Printster failed to offer any compensation for the inconvenience caused.
Sadly, I won’t be using them again.

Really fast delivery and good quality product and a reasonable price.

I paid extra for a delivery option that stated delivery on 29 January. After ordering, I was told it would arrive on 30 January, which is too late as I’m travelling early that morning.

This was a time-critical order for a 40th birthday party, and the delivery date was the reason I placed the order. Because the date wasn’t met, the item is unusable.

Despite this, Printster refused a refund, saying delivery dates are only estimates. Charging extra for a date-specific delivery and then refusing responsibility when that date isn’t met is very disappointing.

Absolutely disgraceful service. I ordered personalised items for a surprise party. Paid extra for express delivery. The parcel was almost a week late because the courier diverted it to the wrong depot and Printster are refusing to refund me or take this up with their courier.
Don't use this company if you want 1. a reliable service or 2. customer care

Ordered a mug. Images all blurry. Refused to refund. They said images needed to be sized down. I uploaded the exact same images to another site and the mug was absolutely fine. They clearly are a poorly ran company with poor software. Read all the other reviews exactly same issue. Don’t order from this company

The products were great! The delivery was fast! Why then have I left a one star? The bombardment if emails once you purchase is an absolute joke! Please leave a review, please leave a review! Here’s our latest offer, buy more! THIS LOST YOU WHAT WOULD HAVE BEEN A GOOD REVIEW! I unsubscribed, made no difference! STOP THE EMAILS!!! 😡

I ordered a personalised mug from Printster using clear, good-quality photos.

When the mug arrived, several of the images were visibly blurred, pixelated, and lacking clarity, which was extremely disappointing for a personalised item intended as a meaningful gift.

I raised this with customer services and provided clear photographic evidence, including a direct comparison with a personalised mug I ordered from Printster previously, which was printed sharp and clear.

This demonstrated that Printster is capable of producing much better quality than what was delivered this time.

Despite this, Printster refused to offer a replacement or full refund, stating that the image blur was due to “technical scaling” required by the layout chosen.

At no point during the ordering process was it made clear that choosing this layout would result in noticeably degraded image quality.

After a prolonged back-and-forth, the only resolution offered was a 20% partial refund (£2) or a discount code for a future order. I accepted the £2 refund simply to end the matter, but this was not an acceptable resolution given the quality issue and the time spent trying to resolve it.

Based on this experience, I would be very cautious about ordering personalised photo products from Printster, particularly if image clarity matters to you. I won’t be ordering again.

I ordered some coasters on the Sunday evening before Christmas and they were with me by Christmas Eve - amazing service! Lovely surprise for the recipients of the gift too. Thank you very much, I will definitely buy from you again.

I have always ordered with printster and found them so good at giving gifts and personalisation on things. I ordered a mug for a Christmas present and the quality of the pictures were all blurry and awful. I got in contact with them to ask if there was any chance of a replacement and why this may be as it’s never been like this before. They told me that this is the standard image and how it should look and wouldn’t offer a refund or a replacement!! I have had to go to another retailer to pay out even more in hopes that they will offer me something that looks good. I won’t be ordering from printster again and I am very disappointed.

Great customer service. I was disappointed with the size of the text on a personalised mug I had ordered as a gift. Prompt reply to my email and replacement mug received a few days later in time for the occasion.

I was disappointed with the rendition of the photos when printed on a mug - especially as this is a present for someone else.
Low contrasting images and inaccurate colours.
Printster were unwilling to address the issues, so sadly I would not recommend this company to other shoppers.

Excellent quality mug & coaster - received promptly . I have used this company many times and never been disappointed!

Never received my order! What a waste of money.

Have used before with no issues for the same product (mug with pictures). Latest 2 were incredibly pixelated and low quality, and they’ve refused to do anything about it, which is ridiculous. All we wanted was them fixed, not a refund. Now you’ve lost 2 customers and we’ll do a charge back anyways as it’s objectively poor quality…

Easy use of the website to find what I wanted.
Straight forward way to personalise the gift paper.
Came quickly and rolled rather than folded.
All in all very impressed

Orderd 3 mugs for Christmas. Poor quality photos compared to what I sent. Blurry, lighting had changed. Emailed to flag it and they said the photos met the standards of the photos I had sent. I sent them my original photos I'd uploaded and compared to the garbage they sent me. Disgusting customer service. Do not order. Con of a company.

I ordered some coasters. I uploaded four images, requesting seven coasters from each. When you select the images for reproduction the interface does not allow you to see the images that have been uploaded. The software uploaded only three without my knowledge so the printing was wrong. I contacted the company and explained the situation and they flatly refused to remedy the situation. So much for their claimed 'excellent' customer service. I would rate their customer service as extremely poor. Avoid this company.

I ordered a personalised photo mug - the photos on the mug were ALL blurry even though high quality photos were uploaded. I emailed customer service about this and was told that these photos meet their quality standards - which says a lot about the company. Luckily it was only a mug for a family member (though my money was still wasted) and not for something more important as I know others may consider this company for prints for weddings etc. I would not recommend unless you want blurry pictures and I will not be using again!!

Terrible customer service and very disappointing experience. I ordered personalised coasters and contacted the company almost immediately to cancel because I forgot to add express shipping , but they refused — claiming the order was already “in production,” which is simply not believable given how quickly I got in touch.

What makes this even worse is that I placed a second order with express shipping around the same time, and that one was processed and shipped straight away. This clearly shows they had the time and ability to cancel the first order but simply chose not to.

When the coasters arrived, the quality was very poor — they look cheap and badly made. They were meant to be a gift, but I’m honestly embarrassed to give them to anyone.

The company has since ignored my follow-up emails completely. No effort to resolve the issue, no accountability, and no basic courtesy in communication. It’s unacceptable to treat customers this way, especially when the mistake could have easily been fixed if they’d bothered to respond properly.

I would strongly advise others to avoid ordering from this company — they clearly don’t value their customers or stand behind their products.

Best price for 4 coasters that i could find online . A little worried about delivery as chose cheaper option and no tracking, however arrived OK and the quality was amazing. Would definitely use services again