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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Wish I’d read the reviews before buying! I’m sure that the personalised face masks i ordered for my friends birthday were ok, however I didn’t receive them until after the event. Nicki in ‘Customer... Ver más

Valorada con 5 estrellas sobre 5

Very pleased with mug this is my second purchase I certainly recommend this company and it's products spot on

Valorada con 1 estrellas sobre 5

A complete disaster from start to finish. I ordered a large A0 poster and the tube arrived bent, completely ruining the poster inside. Not sure if problem was during shipping or delivery but whoever... Ver más

Valorada con 5 estrellas sobre 5

I wamted panoramic/wraparound mugs in 2 designs. I'm accustomed to producing artwork so I know there are things you need to know, but it wasn't all detailed on the website :-( but a really helpful e... Ver más

Información sobre la empresa

  1. Servicio de impresión fotográfica

Escrito por la empresa

Printster is a leading personalised gifts retailer in the UK. We offer high quality printed mugs, masks, socks and more.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

618 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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No ha contestado las opiniones negativas

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2,7

Todas las opiniones

(618)

52 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Poor quality personalised papers

3 different personalised papers ordered. All were poor quality paper and arrived folded. Paper ripped ashen cut with sharp scissors. Due to the folds and creases most of the paper was unusable and wasted.
It was not clear when ordered that paper would arrived folded.
Very disappointed with products and will not purchase again. I did contact Printster with my complaint and was advised they would not review it as it met their conditions on the website.

25 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered twice

Ordered twice. Twice had faster han I expected delivery. Purchased for my wife. So far she is over the moon with what she has.

5 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

The customer service is awful

The customer service is awful.

Their answer is they are happy with their quality and so you as the customer and your opinion do not matter.

T shirt print quality is terrible - see through printing looks shocking

12 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Better than I expected

Ordered two mugs with custom designs, one b&w and one pop-art. Both designs are very clear on the mug and the colours are excellent. My only negatives are that there's no option for different fonts or text sizes, and there should be an option to preview your design on the mug as opposed to just seeing the image with the text below it.

Delivery was quick. Chose the next day option and received them within 24 hours of ordering.

2 de marzo de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

I ordered a photo-mug late on a…

I ordered a photo-mug late on a Saturday evening but requested cancellation the same evening when I realised the photo would be smaller than I wanted. I didn't get a response until 1.30 on the Monday afternoon, when I was informed that my e-mail had not been read in time to stop the mug from going into production. I thought this was poor customer service and won't use the company again, but the photo-mug was well made so in fairness I've given three stars.

22 de enero de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Poor Customer Service

The finished product was not at the quality I expected as it looked like something had gone wrong with the printing. I contacted Printster with photos of the finished product and a copy of the original uploaded image. The customer service team were very quick in contacting me and arranging for replacements to be sent. However, the replacements had exactly the same issue as the original prints, so clearly no-one had actually looked at the issue I originally complained about or had done anything to rectify it. Bit of a waste of time and materials really.

20 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Broken items

I ordered 2 mugs and one came with the handle completely smashed. Sent several emails and zero response . Terrible service

4 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Placed order 2nd dechave still not…

Placed order 2nd dechave still not received received order was toldorderhadbeen deliveredbyroyal mail on 29th nov didn’t place order till 2nd dec was then told 5days ago order was with Royal Mail still waiting

2 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid Avoid Avoid

Brought a mug and gift box for a Christmas present. They only sent the mug but no gift box. When I asked for a refund on the gift box they wouldn't/didn't even refund me for the full amount I paid extra for the missing gift box.

Left with a taccy overpriced mug with no box. What a waste of money and time. Will NEVER use this company again and I recommend you shop elsewhere to avoid disappointment.

1 de diciembre de 2023
Opinión espontánea
Logotipo de Printster.co.uk

Respuesta de Printster.co.uk

Hi there, I'm sorry to hear your gift box was missing. The team will always offer a refund or a replacement when this happens. I have checked your order and can see that the team refunded you £1.43 in this instance. While the full price of the gift box is £1.50, you used a 5% discount code at checkout bringing it down to £1.43. I hope this helps clear up any confusion, but if you have any further questions please feel free to get back in touch with us. Best, Rob

Valorada con 5 estrellas sobre 5

Great quality

Second order from this company like the first one, the quality is great. Delivered very quickly

10 de noviembre de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Photo mugs

Photo mugs are good.
Don't bother paying extra for the delivery as it arrived late anyway.
Disappointed.

2 de diciembre de 2023
Opinión espontánea

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