Wish I’d read the reviews before buying! I’m sure that the personalised face masks i ordered for my friends birthday were ok, however I didn’t receive them until after the event. Nicki in ‘Customer... Ver más
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Consulta las opiniones de los clientes
Very pleased with mug this is my second purchase I certainly recommend this company and it's products spot on
A complete disaster from start to finish. I ordered a large A0 poster and the tube arrived bent, completely ruining the poster inside. Not sure if problem was during shipping or delivery but whoever... Ver más
I wamted panoramic/wraparound mugs in 2 designs. I'm accustomed to producing artwork so I know there are things you need to know, but it wasn't all detailed on the website :-( but a really helpful e... Ver más
Información sobre la empresa
Escrito por la empresa
Printster is a leading personalised gifts retailer in the UK. We offer high quality printed mugs, masks, socks and more.
Información de contacto
Unit 5 Hemingway Centre, Brunel Way, Thornbury, Bristol, Reino Unido
- 0330 223 2202
- enquiries@printster.co.uk
- www.printster.co.uk
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No ha contestado las opiniones negativas
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Don’t use this company for next day delivery
I ordered some masks for a 21st and paid the large charge for next day delivery I received an email after full payment to say my item was ready and estimated delivery the next day, 8 days later it arrived, but the party was over, they have unhelpful and unapologetic, this is false advertising l live outside the UK and trusted that this company’s offering was genuine and true. The said all delivery dates from Royal Mail are an estimate, but 8 days later for next day is a farce. Don’t be fooled like I was, it was so disappointing and Printster refuse to take any responsibility
Terrible quality
Terrible quality, poor service. A 5 years old could have painted the mug. Colours clashed. Horrible font. I contacted customer services, but instead of offering me a replacement personalized mug they said simply that that was I'd order (an awful looking mug?) and offered me a discount for another mug! Aa if I'd use them again..
Terrible quality all round
Just received my order absolutely not worth 40 odd quid!!
The logo is not straight, not even in the left breast corner properly.
Terrible quality all round.
Not happy, certainly disappointed and won’t be using you again, total waste of money to me this!!!
This review will be going on trust pilot too, with pics.
The hoodie hasn’t even seen grey that I ordered, you’ve sent what looks like a off brown colour.
Won’t be able to use at my school, looks proper cheap. There’s been no care at all in printing the logo onto the T-Shirt whatsoever!!
Order never showed. Refund never given
Ordered some face masks for my brothers stag on the 14th July. Now the 27th July and no sight of them. They blame Royal Mail for losing them. I have an Ecom business sending 40,000 letters and parcels with Royal Mail each year. They don’t seem to lose any of mine..!
I asked for a refund as we leave today, charlotte said no because of their 10 working day policy about deliveries.
I am no longer in need of these item. The least they could do after letting me down is to refund me.
Poor service. Poor way to treat customers.
Do better guys!
Shocking customer service
Shocking customer service - avoid at all costs!!!
I ordered a “best dads get promoted to grandad” mug for Father’s Day, whilst expecting his first grand-baby. I requested the customisation to be left blank, to which this company have turned into some kind of joke and printed “Please leave blank” onto the mug. What should be the happiest time in our lives has been turned into a joke by this company. When I spoke to Rob and asked for the details of the complaints team I was told that he would not be able to provide me with the details, and that I can’t take my complaint any further.
Absolutely disgusting. Don’t spend a penny on them.

Respuesta de Printster.co.uk
Item not delivered on time - paid extra - no compensation!
I paid extra for a personalised hoodie to be sent to me within a few days and they sent everything else but not the main present which was the hoodie for my friends birthday. I’m not going empty handed to my friends birthday party because of it. All I got was an email saying “sorry for the inconvenience and let us know if it doesn’t arrive within 10 days!!” With no mention of compensation or a refund. I’m so disappointed as previously they have been good. Also upset that my friend won’t get his present tonight. Feel gutted to be honest!

Respuesta de Printster.co.uk
Non Customer friendly website
Awful website which buffers and freezes. Postage/delivery same price as the item and then payment declined multiple times - even though no reason having checked with my bank. Does not tell you there is an error just returns you to shopping cart. Web chat support not helpful and not always responsive. I abandoned the order and placed it elsewhere within a matter of minutes.

Respuesta de Printster.co.uk
Best quality
Checked out reviews prior to ordering which were quite mixed. Very happy I ordered from this company, order received on time, needed on express for sons birthday.
The wrapping paper was personalised exactly as I had requested, and was a very high quality. Was very happy with the order received, speed of delivery, quality of items. Will most definitely be returning to these guys. Cannot recommend highly enough.
So easy, excellent pricing and really fast delivery
Really really impressed with this company so easy to order and prices are fantastic saw a mug I wanted but delivery only from the US which would have taken too long as for a leaving present, did my own design uploaded it with a customised message and arrived the next day, will definitely be using them more in the future, definitely recommend
Lovely mug with photos
Lovely mug with photo and caption. Good quality, great price and delivered very quickly. Very happy with purchase and will definitely use them again!
Pleasantly surprised and delighted.
Reading on Trustpilot some very critical reviews of this company, I guardedly ordered four mugs with a variety of images to be printed. I was extremely relieved and delighted to receive them within the timespan quoted, well packaged and intact. The quality of printing was excellent and I would have no hesitation in using this company in the future.
This is the second time I have used…
This is the second time I have used Printster and I can't say enough good things about them so easy to navigate the order process and my items arrived with lightening speed, the quality is second to none excellent service thankyou I'll be shopping with you again
Great products & good support
I wamted panoramic/wraparound mugs in 2 designs. I'm accustomed to producing artwork so I know there are things you need to know, but it wasn't all detailed on the website :-( but a really helpful email reply came back very quckly! :-) Could not have asked for better studio support. Dispatched very rapidly - let down by Royal Mail who took 3 days to deliver. Very nicely packaged up - woud have preferred no bubblewrap around the mugs; brown paper greatly preferred! Overall very impressed and the mugs look fantastic. Big thumbs up.
Ordered 10 masks for a birthday, still waiting
Ordered 10 masks for a birthday, tracking details say 'This item is on its way to Royal Mail.The sender has advised they've despatched your item to us' status has been the same for 3 days. Rang Printster got a 'oh how sad attitude, you can claim in 10 days if it doesn't appear'. No attempt to chase up the order with RM.
Won't use again.

Respuesta de Printster.co.uk
I recently purchased a personalised mug…
I recently purchased a personalised mug for a gift, easy to order, great quality and arrived super fast. Very impressed, definitely recommend and will definitely use again!!
I am really unhappy with the experience…
I am really unhappy with the experience I have had so far with you.
I placed an order of x10 drink coasters and x1 mouse mat at the end of May. It was supposed to be delivered before the Jubilee bank Holiday but it didnt. I waited a little longer due to the bank Holiday and just thought that was the delay to still not have received it. I called customer service last week and was advised it was being returned to them as it expired the date at the parcel office - I did not receive any sort of note to say delivery had been attempted and i needed to collect it. I was then advised it was due back to them the following day and they would post it straight back out to me. We are now another week and still no sign so i called them again today to be told no note was down to have it sent back out to me. I do not have a order number as i never received a confirmation email and nor did I have an account with them view my order on their website.
As I now have no belief this order even exists, i had to out of desperation for my order, replace the order so now i have paid twice !!
I have paid for next day delivery as I have placed my order before 2pm today so it is expected tomorrow.
I am honestly so disappointed and the original order was placed 4 weeks ago now - this is not acceptable at all.
The reason I have even placed another order is because I believe in second chances and couldn't find another site that did what I needed so here's with fingers and toes crossed that I haven't just been scammed out of another £40.
I have sent an email complaining and requesting a refund of my first order from a month ago that hasn't arrived.

Respuesta de Printster.co.uk
Love love my mug
Love love my mug
The picture quality is amazing and even better than I anticipated
Brilliant company
Brilliant company, had a typo and instead of ignoring it they contacted me. Fantastic customer service and highly recommend
I ordered mugs filled with sweets and…
I ordered mugs filled with sweets and chocolate. I noticed on one of the mugs the printing quality was poor but didn't check then all as once taken out of the box and put back in, it looks like they were previously opened. We ordered one mug with sweets and the other four with chocolate and received five with chocolate. Customer service was brilliant and sent out the sweets. One of the mugs we kept and the others went out as gifts instead of having party mugs. The glaze does come off inside the cup so I wouldn’t purchase the printed mugs from Printster again.
I cannot fault printer a quality…
I cannot fault printer a quality product exactly as I’d ordered at a good price and delivered on the day they said I will definitely use them again.
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