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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Wish I’d read the reviews before buying! I’m sure that the personalised face masks i ordered for my friends birthday were ok, however I didn’t receive them until after the event. Nicki in ‘Customer... Ver más

Valorada con 5 estrellas sobre 5

Very pleased with mug this is my second purchase I certainly recommend this company and it's products spot on

Valorada con 1 estrellas sobre 5

A complete disaster from start to finish. I ordered a large A0 poster and the tube arrived bent, completely ruining the poster inside. Not sure if problem was during shipping or delivery but whoever... Ver más

Valorada con 5 estrellas sobre 5

I wamted panoramic/wraparound mugs in 2 designs. I'm accustomed to producing artwork so I know there are things you need to know, but it wasn't all detailed on the website :-( but a really helpful e... Ver más

Información sobre la empresa

  1. Servicio de impresión fotográfica

Escrito por la empresa

Printster is a leading personalised gifts retailer in the UK. We offer high quality printed mugs, masks, socks and more.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

618 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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2,7

Todas las opiniones

(618)

52 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Don’t use this company for next day delivery

I ordered some masks for a 21st and paid the large charge for next day delivery I received an email after full payment to say my item was ready and estimated delivery the next day, 8 days later it arrived, but the party was over, they have unhelpful and unapologetic, this is false advertising l live outside the UK and trusted that this company’s offering was genuine and true. The said all delivery dates from Royal Mail are an estimate, but 8 days later for next day is a farce. Don’t be fooled like I was, it was so disappointing and Printster refuse to take any responsibility

1 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible quality

Terrible quality, poor service. A 5 years old could have painted the mug. Colours clashed. Horrible font. I contacted customer services, but instead of offering me a replacement personalized mug they said simply that that was I'd order (an awful looking mug?) and offered me a discount for another mug! Aa if I'd use them again..

7 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible quality all round

Just received my order absolutely not worth 40 odd quid!!
The logo is not straight, not even in the left breast corner properly.
Terrible quality all round.
Not happy, certainly disappointed and won’t be using you again, total waste of money to me this!!!
This review will be going on trust pilot too, with pics.
The hoodie hasn’t even seen grey that I ordered, you’ve sent what looks like a off brown colour.
Won’t be able to use at my school, looks proper cheap. There’s been no care at all in printing the logo onto the T-Shirt whatsoever!!

30 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order never showed. Refund never given

Ordered some face masks for my brothers stag on the 14th July. Now the 27th July and no sight of them. They blame Royal Mail for losing them. I have an Ecom business sending 40,000 letters and parcels with Royal Mail each year. They don’t seem to lose any of mine..!

I asked for a refund as we leave today, charlotte said no because of their 10 working day policy about deliveries.

I am no longer in need of these item. The least they could do after letting me down is to refund me.

Poor service. Poor way to treat customers.

Do better guys!

14 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shocking customer service

Shocking customer service - avoid at all costs!!!
I ordered a “best dads get promoted to grandad” mug for Father’s Day, whilst expecting his first grand-baby. I requested the customisation to be left blank, to which this company have turned into some kind of joke and printed “Please leave blank” onto the mug. What should be the happiest time in our lives has been turned into a joke by this company. When I spoke to Rob and asked for the details of the complaints team I was told that he would not be able to provide me with the details, and that I can’t take my complaint any further.
Absolutely disgusting. Don’t spend a penny on them.

8 de junio de 2023
Opinión espontánea
Logotipo de Printster.co.uk

Respuesta de Printster.co.uk

Hi Sarah, as advised our artwork creation process is automatic, so any text entered will be printed on your order. Our mugs are designed to be personalised, so we cannot accept custom requests such as leaving a particular side blank when entered in the personalisation box.

You spoke to us via Amazon messaging, and unfortunately we're not able to provide contact details through there - it is redacted by Amazon prior to the message being sent.

We're always happy to review complaints when customer experience falls short, but as we were unable to provide contact details my colleague asked our management team to review the case directly. As we printed the order exactly as received, I'm afraid there was nothing further we could do in this instance.

Valorada con 1 estrellas sobre 5

Item not delivered on time - paid extra - no compensation!

I paid extra for a personalised hoodie to be sent to me within a few days and they sent everything else but not the main present which was the hoodie for my friends birthday. I’m not going empty handed to my friends birthday party because of it. All I got was an email saying “sorry for the inconvenience and let us know if it doesn’t arrive within 10 days!!” With no mention of compensation or a refund. I’m so disappointed as previously they have been good. Also upset that my friend won’t get his present tonight. Feel gutted to be honest!

19 de mayo de 2023
Opinión espontánea
Logotipo de Printster.co.uk

Respuesta de Printster.co.uk

Hi there, I'm sorry to hear your hoodie took longer than expected to arrive. They are dispatched separately to other products ordered from us, and sometimes to do take a little longer to arrive. We cannot consider the item lost until 10 days after dispatch, which is why you were advised of this timeline. I do hope yours arrived and you were able to give it to your friend at a later date.

Valorada con 1 estrellas sobre 5

Non Customer friendly website

Awful website which buffers and freezes. Postage/delivery same price as the item and then payment declined multiple times - even though no reason having checked with my bank. Does not tell you there is an error just returns you to shopping cart. Web chat support not helpful and not always responsive. I abandoned the order and placed it elsewhere within a matter of minutes.

12 de mayo de 2023
Opinión espontánea
Logotipo de Printster.co.uk

Respuesta de Printster.co.uk

Hi Stevie, I'm sorry to hear you had a poor experience with our website. Our team is available to help 9am - 5.30pm Monday to Friday, outside of these ours you can send us an email and we will respond as soon as we can.

Valorada con 5 estrellas sobre 5

Best quality

Checked out reviews prior to ordering which were quite mixed. Very happy I ordered from this company, order received on time, needed on express for sons birthday.
The wrapping paper was personalised exactly as I had requested, and was a very high quality. Was very happy with the order received, speed of delivery, quality of items. Will most definitely be returning to these guys. Cannot recommend highly enough.

22 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

So easy, excellent pricing and really fast delivery

Really really impressed with this company so easy to order and prices are fantastic saw a mug I wanted but delivery only from the US which would have taken too long as for a leaving present, did my own design uploaded it with a customised message and arrived the next day, will definitely be using them more in the future, definitely recommend

15 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely mug with photos

Lovely mug with photo and caption. Good quality, great price and delivered very quickly. Very happy with purchase and will definitely use them again!

27 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Pleasantly surprised and delighted.

Reading on Trustpilot some very critical reviews of this company, I guardedly ordered four mugs with a variety of images to be printed. I was extremely relieved and delighted to receive them within the timespan quoted, well packaged and intact. The quality of printing was excellent and I would have no hesitation in using this company in the future.

10 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

This is the second time I have used…

This is the second time I have used Printster and I can't say enough good things about them so easy to navigate the order process and my items arrived with lightening speed, the quality is second to none excellent service thankyou I'll be shopping with you again

3 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great products & good support

I wamted panoramic/wraparound mugs in 2 designs. I'm accustomed to producing artwork so I know there are things you need to know, but it wasn't all detailed on the website :-( but a really helpful email reply came back very quckly! :-) Could not have asked for better studio support. Dispatched very rapidly - let down by Royal Mail who took 3 days to deliver. Very nicely packaged up - woud have preferred no bubblewrap around the mugs; brown paper greatly preferred! Overall very impressed and the mugs look fantastic. Big thumbs up.

29 de octubre de 2022
Valorada con 1 estrellas sobre 5

Ordered 10 masks for a birthday, still waiting

Ordered 10 masks for a birthday, tracking details say 'This item is on its way to Royal Mail.The sender has advised they've despatched your item to us' status has been the same for 3 days. Rang Printster got a 'oh how sad attitude, you can claim in 10 days if it doesn't appear'. No attempt to chase up the order with RM.
Won't use again.

19 de agosto de 2022
Opinión espontánea
Logotipo de Printster.co.uk

Respuesta de Printster.co.uk

Hi Tina, I'm sorry to hear your order is taking longer than expected to reach you. Royal Mail require us to wait a minimum period of 10 days before investigating parcel progress issues, which is why you were advised of this by our team. I'm pleased to say I can see that your tracking information has been updated today with an expected delivery date of tomorrow. We do everything we can to ensure parcels reach you in a timely manner, and can only apologise in this instance that the carrier is taking a little longer to get your parcel to you. Do let us know if there is anything further we can help you with. Best, Rob

Valorada con 1 estrellas sobre 5

I am really unhappy with the experience…

I am really unhappy with the experience I have had so far with you.
I placed an order of x10 drink coasters and x1 mouse mat at the end of May. It was supposed to be delivered before the Jubilee bank Holiday but it didnt. I waited a little longer due to the bank Holiday and just thought that was the delay to still not have received it. I called customer service last week and was advised it was being returned to them as it expired the date at the parcel office - I did not receive any sort of note to say delivery had been attempted and i needed to collect it. I was then advised it was due back to them the following day and they would post it straight back out to me. We are now another week and still no sign so i called them again today to be told no note was down to have it sent back out to me. I do not have a order number as i never received a confirmation email and nor did I have an account with them view my order on their website.
As I now have no belief this order even exists, i had to out of desperation for my order, replace the order so now i have paid twice !! 
I have paid for next day delivery as I have placed my order before 2pm today so it is expected tomorrow.
I am honestly so disappointed and the original order was placed 4 weeks ago now - this is not acceptable at all.
The reason I have even placed another order is because I believe in second chances and couldn't find another site that did what I needed so here's with fingers and toes crossed that I haven't just been scammed out of another £40.

I have sent an email complaining and requesting a refund of my first order from a month ago that hasn't arrived.

28 de junio de 2022
Opinión espontánea
Logotipo de Printster.co.uk

Respuesta de Printster.co.uk

Hi Toni

Thanks for leaving a review, and I'm sorry to hear of your experience so far. I can see that your order was returned to us after Royal Mail were unable to deliver it to your address, and the holding duration at the delivery office expired. I'm sorry to hear that Royal Mail didn't leave you a card notifying you of this. I have checked with the team and understand we have cancelled & refunded your new order as your returned order has been dispatched from us today. I hope this arrives in good order, but please let us know if there is anything else we can do to help. Best, Rob

Valorada con 5 estrellas sobre 5

Brilliant company

Brilliant company, had a typo and instead of ignoring it they contacted me. Fantastic customer service and highly recommend

31 de marzo de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

I ordered mugs filled with sweets and…

I ordered mugs filled with sweets and chocolate. I noticed on one of the mugs the printing quality was poor but didn't check then all as once taken out of the box and put back in, it looks like they were previously opened. We ordered one mug with sweets and the other four with chocolate and received five with chocolate. Customer service was brilliant and sent out the sweets. One of the mugs we kept and the others went out as gifts instead of having party mugs. The glaze does come off inside the cup so I wouldn’t purchase the printed mugs from Printster again.

24 de marzo de 2022
Opinión espontánea

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