I have been insured by Privelege for almost 10 yrs. Never had a reason to look elsewhere. The renewal premium has been stable. I appreciate being able to contact them by phone,and all documents are se... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I had a message to say that my insurance renewal payment had not gone through. I rang Priviledge and after a short wait was through to a friendly and helpful person. As I suspected the payment was... Ver más
La empresa ha respondido
It was extremely easy to renew my house insurance with Privilege. Price satisfactory - an increase from last year but in line with other insurers [I did a comparison check].
La empresa ha respondido
Customer service is really good, no long wait queues to speak to a human once you confirm some basic information. I had forgotten to cancel an auto renewal policy, whilst also signing up for a new pol... Ver más
La empresa ha respondido
Información sobre la empresa
Privilege
Escrito por la empresa
- At Privilege we offer home and motor cover to people from various walks of life. That includes your mate with the 5-bed house. The bloke off the telly who drives a silver Porsche. The lady in the corner shop. Your hairdresser. Your doctor. Your brother. Your mother. And all sorts of people in between.
Información de contacto
Reino Unido
- www.privilege.com
4,4
Excelente
10 mil opiniones
Invita a los clientes a opinar
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Smooth and trouble free interaction
14 de julio de 2026
Respuesta de Privilege
We're so happy to hear that your interaction with us was smooth and trouble-free. Thank you for taking the time to share your positive experience! Nathan
My renewal was dealt with in amicable…
My renewal was dealt with in amicable and in a professional manner.
13 de julio de 2026
Respuesta de Privilege
We're happy to hear your renewal was dealt with professionally. Thanks for your review we appreciate it. Aston
I ran out of time shopping around
I ran out of time shopping around! I prefer to ring and speak with a human/ person. Not a recorded message. You said i could use social media and like most older generation. Struggle with it! I would rather talk to a person
26 de junio de 2026
Respuesta de Privilege
We value your feedback, Debbie. You can also reach us via social media, or WhatsApp if you need assistance in the future. Aston
Great Customer Service
Just a quick note to say I had a query about an adjustment to my house insurance policy. Spoke to Jenny (WEJL) who was brilliant - very helpful, empathetic and understanding. Thank you.
14 de julio de 2026
Opinión espontánea
Respuesta de Privilege
It's fantastic to hear that Jenny provided great service, and was empathetic and understanding. Thanks for sharing this glowing review with us, Chris. Aston
You can quickly clear safe
You can quickly clear safe, reliable. I've been privileged for quite a while and I would like to stay that way. Then, insurance is a bit high, but been safe now in that they do everything and then contact you. They take the worries out of me searching for an insurance car
10 de julio de 2026
Respuesta de Privilege
We're glad to hear that we've been able to provide you with reliable and efficient service, Doreen. It's wonderful to know that we can take the worry out of finding insurance for you. We truly appreciate your positive feedback and continued trust in us. Aston
good price,answered phone quickly
good price,answered phone quickly, and easy to use website
13 de julio de 2026
Respuesta de Privilege
We're delighted to hear that our pricing was good, our phone service was quick, and you found our website easy to use. Thank you for your positive feedback! Nathan
Respuesta de Privilege
We pride ourselves on our customer service, Bibi, so this is what we like to see. Kirsty
Respuesta de Privilege
We're truly sorry to hear about the difficult experience you had. We understand how unsettling such an event can be, and we're glad we could be there to support you. Kirsty
Shop around for a better deal!
Easy to renew online. Nothing to do, renewed automatically. Price not the cheapest and the increase on last year was way above inflation, so will look elsewhere next year if the price increases!
9 de julio de 2026
Respuesta de Privilege
It's never our intention to send a price you're unhappy with, David. Thank you for your ongoing custom, and we appreciate your honest feedback. Kirsty
i did not sy it was great far toobig …
i did not sy it was great far toobig increase in price
12 de julio de 2026
Respuesta de Privilege
We appreciate your feedback regarding the price increase, Brian. We are always reviewing our pricing. Thank you for your review. Kirsty
Every thing is fine my
11 de julio de 2026
Respuesta de Privilege
We're glad to see that, Irene. Welcome to Privilege. Kirsty
Home emergency cover not up to scratch
Tried using the home emergency cover as a platinum home insurance customer. Was highly disappointed by the poor service provided.
I called late Friday night due to my patio door not being able to be locked and was assured by Excel Security that someone would come over between 8:00 and 12:00 on Saturday. Nobody showed up and when I asked Excel they advised that the job has been pushed back to 14:00! How is this an emergency call out service if I’m left waiting well over 12 hours for someone to come and secure my property, with no updates?
Really disappointed to see Privilege use a contractor with such poor service and inability to communicate with customers
11 de julio de 2026
Opinión espontánea
Respuesta de Privilege
I'm sorry to hear you've had this experience with us, Ben. I’ve left a link to our website below, where you can raise this as a complaint and find more information about our complaint process. We have several ways to raise this, including an online complaint form available on the site. Once we’ve received your complaint, our claims team will be in touch to try and resolve this with you. Aston
https://www.privilege.com/complaints
Respuesta de Privilege
We're happy to hear it, Gary. Thanks for the glowing review. Aston
Respuesta de Privilege
We're very sorry to see this is the impression we've left you. Please message us on the below link so we can help look into what's happened. Thanks, Christy
m.me/PrivilegeUK
Respuesta de Privilege
We are so pleased to hear that you had a positive experience with our customer service team over the phone. Thank you for sharing your feedback. Christy
EXCELLENT SERVICE
4 de junio de 2026
Respuesta de Privilege
We're pleased to see you're happy with our service. Thanks for your review. Christy
As always the process is simple and…
As always the process is simple and well done 👍
9 de julio de 2026
Respuesta de Privilege
We're so pleased to hear that you found the process simple and well-executed. Your positive feedback is greatly appreciated! Christy
Respuesta de Privilege
We're so happy to see you found it easy to communicate with us. We truly appreciate you sharing this wonderful feedback! Paddy
It’s easy you send me my documents l…
It’s easy you send me my documents l read through them check it’s ok it’s done
9 de julio de 2026
Respuesta de Privilege
We're glad to see our document process is so straightforward for you. We appreciate your positive feedback! Paddy
Text message misdirected 09/07/26
Received a text quoting that my home insurance was to automatically renew so I proceeded to log in. Webpage wasn't clear if it was or wasn't so went through chatbot to cut a long story short it took me 30mins to then find out automatic renewal was already cancelled !!
Can't put up with this so I'm not renewing ever !?
8 de julio de 2026
Opinión espontánea
Respuesta de Privilege
Hello Andrew, we're sorry to see what's happened, thanks for your feedback. Paddy
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