I have been insured by Privelege for almost 10 yrs. Never had a reason to look elsewhere. The renewal premium has been stable. I appreciate being able to contact them by phone,and all documents are se... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I had a message to say that my insurance renewal payment had not gone through. I rang Priviledge and after a short wait was through to a friendly and helpful person. As I suspected the payment was... Ver más
La empresa ha respondido
It was extremely easy to renew my house insurance with Privilege. Price satisfactory - an increase from last year but in line with other insurers [I did a comparison check].
La empresa ha respondido
Customer service is really good, no long wait queues to speak to a human once you confirm some basic information. I had forgotten to cancel an auto renewal policy, whilst also signing up for a new pol... Ver más
La empresa ha respondido
Información sobre la empresa
Privilege
Escrito por la empresa
- At Privilege we offer home and motor cover to people from various walks of life. That includes your mate with the 5-bed house. The bloke off the telly who drives a silver Porsche. The lady in the corner shop. Your hairdresser. Your doctor. Your brother. Your mother. And all sorts of people in between.
Información de contacto
Reino Unido
- www.privilege.com
4,4
Excelente
10 mil opiniones
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Text message misdirected 09/07/26
Received a text quoting that my home insurance was to automatically renew so I proceeded to log in. Webpage wasn't clear if it was or wasn't so went through chatbot to cut a long story short it took me 30mins to then find out automatic renewal was already cancelled !!
Can't put up with this so I'm not renewing ever !?
8 de julio de 2026
Opinión espontánea
Respuesta de Privilege
Hello Andrew, we're sorry to see what's happened, thanks for your feedback. Paddy
They were very helpful and sympathetic…
They were very helpful and sympathetic and professional.
23 de diciembre de 2025
Opinión espontánea
Respuesta de Privilege
We're so glad to hear that our team was helpful, sympathetic, and professional. Thank you for sharing your positive experience with us, Jacqueline! Angelina
Considerate staff phone.
I spoke to someone on the phone and she was very friendly, polite and informative.
She was very considerate as I had recently been bereaved and was concerned that I had time to understand everything.
8 de julio de 2026
Respuesta de Privilege
Hi Dolly. We are so pleased to hear that our team member was able to provide such a kind and informative experience during a difficult time. Thank you for sharing your positive feedback. Rachel
Staff gave me excellent help and advice…
Staff gave me excellent help and advice price of insurance better than any other
8 de julio de 2026
Respuesta de Privilege
Hi Zelda. We're thrilled to hear that our staff provided excellent help and advice, and that you found our insurance price to be better than others. Thank you for your wonderful feedback! Rachel
Good price I hope i am not will be use…
Good price I hope i am not will be use them services. Recommend
5 de julio de 2026
Respuesta de Privilege
Hi Roman. We're glad to hear you found our pricing good. We appreciate your recommendation! Rachel
Disappointed with my renewal notice.
My renewal notice came through the post towards the end of June and I saw my premium was set to rise by some 20%. I rang up and spoke to a young lady about this and she agreed with me on a new price (although it was still more than last year).
A few weeks later I got a letter saying my insurance was about to be cancelled. So, I rang up again and spoke to another young lady and she confirmed that the previous lady had not put my amended details on the system. We agreed on the new price and I paid there and then on the telephone, which was not really convenient for me, but I wanted to be sure it had all gone through in time for the July 8th deadline. So, my renewal experience has not been very good this time around!
8 de julio de 2026
Respuesta de Privilege
I'm really sorry to hear you had this renewal experience Graham, and we appreciate you sharing this with us. Rest assured, we have taken your feedback on board to do better in the future. Aston
Very easy renewal.
Very easy renewal.
Online easy renewal and paper copies arrived promptly.
8 de julio de 2026
Respuesta de Privilege
We're happy to hear renewing was easy. Welcome to the team, Michael. Aston
Easy renewal bit dearer than I could…
Easy renewal bit dearer than I could have got elsewhere, but claimed earlier in year and the outcome was good
8 de julio de 2026
Respuesta de Privilege
We appreciate your feedback on the renewal process. We're glad to hear that the outcome of your earlier claim was positive. Paddy
Respuesta de Privilege
Thanks Lisa, we appreciate you taking the time to leave us a review. Paddy
Good staff and price
8 de julio de 2026
Respuesta de Privilege
We're so pleased to see you had a positive experience with our team and found our pricing to be good. Thank you for your kind words. Paddy
I was not happy with the insurance…
I was not happy with the insurance increase rec'd but when called they reduced the price which is good for the customer as every penny/pound counts when a pensioner sadly they should consider pensioners rates, the staff are polite and helpful
2 de febrero de 2026
Respuesta de Privilege
We appreciate your feedback and are glad we could adjust your insurance price. We understand the importance of every penny, especially for pensioners, and we value your suggestion regarding specific rates. We're happy our team were polite and helpful. Paddy
Respuesta de Privilege
That's lovely to see, Jackie. Thank you for choosing our insurance. Kirsty
I am really happy with this company for…
I am really happy with this company for my home insurance, it was so simple and straightforward to renew my policy, not to mention a fair price.
7 de julio de 2026
Respuesta de Privilege
We're happy to hear you're pleased with your cover, price and ease of renewal. Thanks for your review, Mickey. Aston
There’s no benefit staying with the…
There’s no benefit staying with the same insurance for long. Staff are not willing to help for a decent deal. Price is high for no apparent reason.
6 de julio de 2026
Respuesta de Privilege
I'm sorry to hear we've left you feeling this way. We value your feedback and have taken it on board. Aston
I received excellent service friendly…
I received excellent service friendly caring and professional and he found a price match from some other company i was contacted from all that hard work was done by a gentleman on my first call as i had to ring 3 times because of connection problems on my phone . Well done
7 de julio de 2026
Respuesta de Privilege
We are delighted to hear about your positive experience! It's wonderful to know that our team provided such friendly, caring, and professional service, and that we were able to find a price match for you. We truly appreciate your patience with the connection issues and are glad that the hard work of our team member made a difference. Christy
Was listened to.
7 de julio de 2026
Respuesta de Privilege
We love to see this, thanks for your review. Christy
Respuesta de Privilege
We're glad to hear that you found the renewal process straightforward. We appreciate your feedback. Christy
Respuesta de Privilege
We are incredibly grateful for your wonderful feedback. We are so happy to hear that we consistently meet your expectations. Christy
Respuesta de Privilege
We love to see you're happy with our service. Thanks, Christy
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