Amazing pans, heat retention is second to none and gives the perfect sear to any meat. Ensure you do your research on how to use stainless steel cookware as cleaning can sometimes be an issue but, if... Ver más
La empresa ha respondido
Localización
Cambiar localización52 Festival Place, RG21 7BF Basingstoke, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We wanted to purchase some new kitchen knives, been putting it off for too long, so as spur of moment popped to ProCook. Sales assistant was really knowledgeable, listened to what we wanted and... Ver más
La empresa ha respondido
I would like to thank the person who assisted me in my purchase. She was very knowledgeable, informative & professional with a very friendly manner. I have used my new purchase once, with a great res... Ver más
La empresa ha respondido
Because the staff in the shop understood my requirement and really knew their stock and its ability’s. I came away the perfect size omelet pan for my size induction hob. Which is new to me and I did... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
52 Festival Place, RG21 7BF, Basingstoke, Reino Unido
4,8
Excelente
504 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de ProCook - Basingstoke
We're so pleased to hear that our team in Basingstoke was helpful and friendly during your visit. Your positive feedback is greatly appreciated!
Love the pan set
27 de junio de 2026
Respuesta de ProCook - Basingstoke
We are so happy to hear that you love your new pan set! Thank you for sharing your positive experience with us.
Excellent help from staff in making…
Excellent help from staff in making good choice of frying pan. Friendly and wrlcom8ng too.
27 de junio de 2026
Respuesta de ProCook - Basingstoke
We're so glad our staff provided excellent help in choosing your frying pan and that you found them friendly and welcoming! Thank you for your wonderful feedback.
It's a nicely set out store and the…
It's a nicely set out store and the staff are extremely helpful.
24 de junio de 2026
Recommended
Great company. Knowledgeable staff, good choice of items in stock, fair pricing, good quality
8 de junio de 2026
Nice ProCook store in Basingstoke
Nice ProCook store in Basingstoke. Always helpful staff.
26 de mayo de 2026
Respuesta de ProCook - Basingstoke
We're so glad you enjoyed our store and found our staff helpful.
Expertise and friendliness of the staff
20 de mayo de 2026
Respuesta de ProCook - Basingstoke
We appreciate your kind words.
Great choice of products
Great choice of products. I went and bought myself some more silicone trivets for hot pans, dishes etc and more bag clips. I'm so pleased with them and would definitely recommend.
16 de mayo de 2026
Respuesta de ProCook - Basingstoke
We're so glad to hear you're pleased with your new silicone trivets and bag clips! It's wonderful that you found a great selection of products. Thank you for your recommendation!
The pan has become unusable within few…
The pan has become unusable within few weeks and I don’t have the receipts which is needed to exchange it though they said it will be mailed
17 de mayo de 2025
Respuesta de ProCook - Basingstoke
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
A well stocked shop
A well stocked shop. Found what I was looking for and happy with the price too. Service was also great.
29 de abril de 2026
Warranty claim
I contacted the support team regarding a warranty issue. The claim process was simple and straightforward, and I received a replacement pan within days. I am extremely happy with the new pan and the overall customer support experience!
23 de abril de 2026
very helpful staff.
29 de abril de 2026
Quick, friendly service.
Quick, friendly service. Glass items nicely wrapped to survive the journey home.
24 de abril de 2026
Knife
I went in looking to buy a knife. There was plenty to choose from and needed to know which was the sharpest one. The Staff was very helpful in helping me find the right one.
18 de abril de 2026
Respuesta de ProCook - Basingstoke
We're glad you found a knife from our wide selection. We're happy to hear that our staff was helpful in assisting you to find the right one for your needs. Thanks for your feedback.
Good advice, got what I wanted
I found what I sought. Two members of staff on duty. Both very helpful and easy to talk with. Good advice and corrected an error I made with courtesy. All good.
21 de abril de 2026
Respuesta de ProCook - Basingstoke
We appreciate you sharing your positive experience. We're so glad to hear that our staff were helpful and offered good advice, and that they corrected your error with courtesy.
Staff didnt hound me whilst looking but…
Staff didnt hound me whilst looking but were there when I needed to ask.them about a product I was looking for .
17 de abril de 2026
Great quality at fair price
12 de abril de 2026
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.