Visited store on 12/8/26 lady working helped me to choose a set of knives, allowed me to try them out on some veg in store. Im very indecisive but was able to make a decision quickly due to her help... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH Braintree, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I was very impressed with the attention and knowledge of the staff member that helped us. She explained patiently to our many detailed queries on quality differences and care and maintenance of the... Ver más
My purchase was only a pair of tongs, so they are what they are, but a pleasant shop to walk into, and staff were polite and offered assistance (Braintree, Freeport)
La empresa ha respondido
Very good selection of kitchen equipment at fairly competitive prices. All items I have purchased from Pro Cook have been v good quality and I have recommended friends to use the company. Staff at out... Ver más
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH, Braintree, Reino Unido
4,8
Excelente
939 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Good service
18 de marzo de 2026
Respuesta de ProCook - Braintree
We appreciate you taking the time to share your positive experience, and we are so happy to hear you were satisfied with our service.
Excellent product at good prices
Excellent product at good prices. Excellent customer service, really helpful.
18 de marzo de 2026
Respuesta de ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our excellent products, prices, and customer service.
Respuesta de ProCook - Braintree
We appreciate you sharing that our products were excellent and our staff was very helpful; it means a lot to our team!
Good quality and service
Staff are always friendly and helpful,we have bought from ProCook several and products are always good quality.
16 de marzo de 2026
The products I bought were porcelain
The products I bought were porcelain. I was told they were stoneware. Stoneware was what I wanted.
13 de marzo de 2026
Excellent service and very good advice…
Excellent service and very good advice given by knowledgeable staff.
11 de marzo de 2026
The customer service is amazing at the…
The customer service is amazing at the braintree branch always a warm welcome .
Products are brilliant never disappointed
8 de marzo de 2026
Good retail experience
Good selection, had what we were looking for, the sales assistant was helpful and reminded us that there was a 20% discount that day on the goods we were buying so overall a good retail experience
3 de marzo de 2026
Respuesta de ProCook - Braintree
We're happy to hear that you found what you were looking for! We're also glad the sales assistant was helpful and that you had a good experience with the discount. Thank you for your positive feedback.
Help full shop
Very helpful and told us which ones were on offer. Beautiful knifes and forks set
7 de marzo de 2026
Electric salt & Pepper Mills
Easy purchase, additional discount if you bought a pair. Excellent value
26 de febrero de 2026
Respuesta de ProCook - Braintree
We appreciate your positive feedback! We're so happy to hear that you found the purchase easy and of excellent value with the discount.
Such helpful staff
Such helpful staff, everyone had great advice and knowledge. Will definitely be returning to add to our collection
2 de marzo de 2026
Respuesta de ProCook - Braintree
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff were helpful and knowledgeable.
Staff knowledgeable regarding the…
Staff knowledgeable regarding the products and able to help us with our purchase.
23 de febrero de 2026
Respuesta de ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff assisted you with your purchase.
Excellent choice of products
Excellent choice of products. We bought 2 pans and they look like very good quality.
25 de febrero de 2026
Respuesta de ProCook - Braintree
We appreciate you taking the time to share your feedback! We're so happy to hear that you find the pans to be of very good quality.
very helpful sales assistant told us…
very helpful sales assistant told us pros and cons of frying pans we purchased left us alone to consider our potential purchase and then actual purchase,
both ladies were very friendly staff and helped when needed.
28 de febrero de 2026
Respuesta de ProCook - Braintree
We're happy to hear that the sales assistant was very helpful, explaining the frying pans' pros and cons. It's great to know our friendly staff helped when needed and left you to consider your purchase.
A great wedding present
Checked this potential wedding present out in-store in Braintree then had to confirm colour and size with the gift recipients. We made use of the ProCook online service and the casserole was delivered promptly and safely within a matter of days. Very happy customers and recipients.
13 de febrero de 2026
Respuesta de ProCook - Braintree
We're happy to hear that you found the perfect wedding present! It's great to know that our online service ensured prompt and safe delivery of the casserole dish. Thank you for sharing your positive experience with us.
Friendly and knowledgeable staff
Friendly and knowledgeable staff.
Good products
25 de febrero de 2026
Respuesta de ProCook - Braintree
We appreciate your positive feedback regarding our good products and knowledgeable, friendly staff; we are so happy you enjoyed them!
Lovely staff and really helpful
Lovely staff and really helpful. Smiling staff really makes a difference xx
22 de febrero de 2026
Respuesta de ProCook - Braintree
We appreciate you taking the time to leave us this great review! We are so happy to hear that our lovely and helpful staff made a difference.
Found exactly what I needed.
19 de febrero de 2026
Respuesta de ProCook - Braintree
We're happy to hear that you found what you needed. Thank you for your positive feedback; we appreciate it.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.