First time shopping at ProCook - great selection of quality products avaliable. Both staff working there were very friendly, knowledgeable and helpful. Will definitely shop here again
La empresa ha respondido
Localización
Cambiar localizaciónUnit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU Pen-y-cae, Bridgend, GB
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Consulta las opiniones de los clientes
Helpful staff without being in your face pushy. Informative and polite. Easy to look at the products. Could easily spend a lot of money in that shop. Staff even carried our heavy items to the car fo... Ver más
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Excellent choice of cookware in a well displayed environment. Great advise given by the sales assistant who guided us through our choice of saucepans and knives. Her knowledge of the products was outs... Ver más
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Friendly , knowledgable staff. Very helpful, i wanted another small knike, and couldnt find the style , but your colleague knew there was a chance my previous purchases could be registered for the gua... Ver más
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Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU, Pen-y-cae, Bridgend, Reino Unido
4,8
Excelente
677 opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Buying a set of knives
The staff were really friendly, knowledgeable, helpful and patient when I couldn't decide which knives to purchase and helped me to come to a decision without being overbearing or pushy.
6 de febrero de 2026
There is collection at the rear of the shop for heavy items
Welcomed by a member of staff on arrival then left to browse. We asked for help with our choice of purchase and it was given with a smile.
3 de febrero de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Respuesta de ProCook - Bridgend
We appreciate you letting us know our staff was very helpful and friendly; it means a lot to our team.
Lovely shop with great value and some…
Lovely shop with great value and some good bargains, everything looks like a quality product and the staff are always helpful and professional, purchases wrapped nicely, feels as though you are valued as a customer and I don’t really go there that often as I’m not local.
28 de enero de 2026
Respuesta de ProCook - Bridgend
We're happy to hear that you find our shop lovely with great value and good bargains. It's great to know you appreciate the quality of our products and find our staff helpful and professional. We appreciate your feedback.
Knowledgeable staff and super quick…
Knowledgeable staff and super quick delivery. Well done.
24 de enero de 2026
Respuesta de ProCook - Bridgend
We appreciate you letting us know our staff was knowledgeable and the delivery was quick! We are so happy to hear it went well.
Respuesta de ProCook - Bridgend
We appreciate that you consider us a good choice and value our reasonable prices.
Good product and knowledgeable staff
21 de enero de 2026
Respuesta de ProCook - Bridgend
We appreciate your positive feedback regarding our good product and knowledgeable staff; we are so happy you enjoyed them!
Great service
Great service. Found an item I was looking for that wasn’t on display. Wrapped my glass items. Great service.
16 de enero de 2026
Lovely very helpful shop assistant who…
Lovely very helpful shop assistant who helped us to make the right choice for our requirements. Pan set looks lovely and hopefully my daughter will have many years of cooking fulfilment with her new set.
19 de enero de 2026
Excellent choice of cook ware and…
Excellent choice of cook ware and helpful staff
18 de enero de 2026
Respuesta de ProCook - Bridgend
We appreciate your positive feedback regarding our helpful staff and excellent cookware choice; we are so happy you enjoyed them!
Very satisfied.
Good quality products and friendly staff who were very helpful and knowledgeable.
13 de enero de 2026
Excellent customer service
Excellent customer service
Good range of products
Good locality
12 de enero de 2026
Fantastic helpful staff
Fantastic helpful staff, really friendly especially giving our little dog treats which he very much loved. We brought some lovely knifes &block which the member of staff said we could keep them behind the till until we had done all our shopping in the other outlets at Mcarthur Glen. Well done Pro Cook Bridgend for a fantastic shopping experience.
12 de enero de 2026
Respuesta de ProCook - Bridgend
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Good range of products and good…
Good range of products and good customer service
14 de enero de 2026
Respuesta de ProCook - Bridgend
We appreciate your positive feedback! We are so happy you liked our wide selection of products and found our customer service good.
Respuesta de ProCook - Bridgend
We appreciate your feedback and will use it to improve our customer interactions.
Given good advice by staff
13 de enero de 2026
Respuesta de ProCook - Bridgend
We appreciate you letting us know that our staff gave good advice. We are so glad to hear it!
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