ProCook - Epsom Opiniones 

405
TrustScore: 5 sobre 5

4,8

Unit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB Epsom, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The Epsom shop is well stocked with excellent quality products, and helpful, friendly staff. I bought an Elite stainless frying pan that works perfectly, and at a reasonable price for an item of such... Ver más

Valorada con 5 estrellas sobre 5

The customer service was excellent, the man who helped me was knowledgeable, patient and helpful. He talked me through the benefits of each range, according to my needs and there was no heavy selling.... Ver más

Valorada con 5 estrellas sobre 5

Very good service, listened to what I was saying I was looking for and made recommendations to fit what I needed, they also didn’t try to get me to buy the most expensive knife that fit what I was loo... Ver más

Valorada con 5 estrellas sobre 5

ProCook’s team was very helpful when I was deciding on items I wanted to order, their delivery service was so useful because triply frying pan and large pot were heavy. I also bought other items that... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de suministros de cocina

Escrito por la empresa

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Escrito por la empresa

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Información de contacto

  • Unit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB, Epsom, Reino Unido

4,8

Excelente

TrustScore: 5 sobre 5

405 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(405)

24.932 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Won't be returning …

I popped into the store on Saturday afternoon. The shop was very quiet, with two members of staff and only one other customer present. That customer was speaking with one of the staff members, while the other member of staff was behind the counter.

I approached her for advice on buying a good frying pan, as one I had previously purchased from another brand had not performed well. I'm not an expert when it comes to cookware and was hoping to receive some genuine guidance. I was fully prepared to spend more on a quality pan if it meant getting something durable that would last long term.

The staff member showed me two options, but when I asked about the difference between stick and non-stick pans, she seemed disinterested. It may be a basic question, but I genuinely didn't understand the differences and was looking for expert advice. I explained that I simply wanted a good pan for everyday family cooking.

At that point, she told me she needed to return to her other customer, despite that customer already being assisted by her colleague. As a result, I left the shop disappointed and still without the advice I had come in for.

I had been ready to make a purchase with a budget of around £100, but instead I felt ignored and unwelcome. It's a shame because the shop itself is lovely, but based on this experience I won't be returning

13 de junio de 2026
Opinión espontánea
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Respuesta de ProCook - Epsom



Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store

Valorada con 5 estrellas sobre 5

Nicely displayed

Nicely displayed, clear pricing, not to expensive but good quality.

4 de mayo de 2026
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Respuesta de ProCook - Epsom

We're so glad you enjoyed our clear pricing, quality, and displays! We appreciate your kind words.

Valorada con 5 estrellas sobre 5

Having been a regular at Lakeland for a…

Having been a regular at Lakeland for a decade and needing a new chopping board the array of quality products on offer and the nice environment on the shop allowed for a sensible selection to be made and browsing. Lovely shop, nice staff and very reasonably priced. Will go back 100%

25 de mayo de 2026
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Respuesta de ProCook - Epsom

We are so happy to hear you had such a positive experience finding a new chopping board! We truly appreciate your decade of loyalty and kind words about our staff and selection. We look forward to welcoming you back again soon.

Valorada con 5 estrellas sobre 5

very friendly and helpfull staff

very friendly and helpfull staff, excellent cariety of goods, excellent quality and prices.

24 de mayo de 2026
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Respuesta de ProCook - Epsom

We're so happy you enjoyed our variety of goods, quality, and prices. We appreciate your kind words about our staff!

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