Although I was not spending a fortune just a minimal amount everything that I wanted was their old people like some things in plastic as they are not heavy Found perfect inexpensive ones. Fantast... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB Epsom, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The Epsom shop is well stocked with excellent quality products, and helpful, friendly staff. I bought an Elite stainless frying pan that works perfectly, and at a reasonable price for an item of such... Ver más
Really happy with my purchase from ProCook. The quality is excellent and the products feel well made and built to last. Everything works as it should and looks great in the kitchen. Good value for mon... Ver más
La empresa ha respondido
The customer service was excellent, the man who helped me was knowledgeable, patient and helpful. He talked me through the benefits of each range, according to my needs and there was no heavy selling.... Ver más
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB, Epsom, Reino Unido
4,9
Excelente
410 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de ProCook - Epsom
We appreciate your positive feedback! We are so happy you find our new shop impressive with lots of exciting products.
I was looking for 2 small saucepans
I was looking for 2 small saucepans , helped. to unhook them , and pointed out that for about another £20 ish ponds I could purchase the whole set of saucepans , I did thank you for telling me , staff are very helpful , and friendly , recommend pro cook 👏
11 de enero de 2026
Respuesta de ProCook - Epsom
We're glad you found what you were looking for! We appreciate that our team was helpful and friendly during your visit. Thank you for recommending us!
Found presents for my son-in-law's…
Found presents for my son-in-law's birthday. Great selection of things - good quiality. AND I bought a great set of kitchen knives for myelf at a very good price in the sale.
11 de enero de 2026
Respuesta de ProCook - Epsom
We're so glad you found presents for your son-in-law and treated yourself to our kitchen knives! It's great to know you found a good selection and quality items at a good price.
Good quality
Good quality of service. My item was silly. I had a refund and naught a salt grinder.
11 de enero de 2026
Respuesta de ProCook - Epsom
We appreciate your feedback and are glad the service met your standards. We are pleased you found a suitable replacement. Thank you!
They stock good quality items for the…
They stock good quality items for the kitchen that aren't widely available at reasonable prices. The staff were extremely helpful so a nice shopping experience.
10 de enero de 2026
Respuesta de ProCook - Epsom
We're happy to hear that we stock good quality kitchen items at reasonable prices. It's great to know that our staff were helpful and that you had a nice experience!
Staff very helpful
Staff very helpful, went over and above to help with purchase and securing it to ensure I could manage to take home.
Pleased with the processor, good size and plenty of accessories.
9 de enero de 2026
Respuesta de ProCook - Epsom
We're happy to hear that our staff were very helpful in ensuring you could manage your purchase. We appreciate your positive feedback regarding the processor and its accessories!
Very knowledgeable helpful staff.
9 de diciembre de 2025
Respuesta de ProCook - Epsom
We appreciate you letting us know that our staff was helpful and knowledgeable. Thank you for your positive feedback; we are so happy!
The incredible service and advice
The incredible service and advice. The gentle man who asisted was informative, patient and an asset to the shop
16 de diciembre de 2025
Respuesta de ProCook - Epsom
We're so glad to hear you received incredible service and advice! We appreciate your positive feedback regarding the informative and patient assistance you received.
These saucepans are excellent quality…
These saucepans are excellent quality and a delight to cook with. Staff friendly and helpful so good experience when shopping.
17 de diciembre de 2025
Respuesta de ProCook - Epsom
We appreciate you taking the time to share your positive experience. We're so happy to hear that you find the saucepans excellent and that our staff were helpful.
Respuesta de ProCook - Epsom
We're glad you found our process easy and straightforward. Thank you for your feedback; we appreciate it a lot!
Helpful and friendly service
The young lady who served me in the shop was very helpful and courteous. The only downside was after I returned home and found I had been tricked into donating 50p to a charity! I don’t begrudge that payment but I do object to the fact I was not given the option to opt out, despite what I was told when I telephoned the shop about it.
13 de diciembre de 2025
New customer
First time customer the young lady that served me was lovely polite shop layout was excellent very happy
17 de diciembre de 2025
Respuesta de ProCook - Epsom
We're happy to hear that you enjoyed your first visit! It's great to know that you found our shop layout excellent and that our team member was polite. Thank you!
Respuesta de ProCook - Epsom
We appreciate your positive feedback regarding our brilliant products and helpful staff; we are so happy you enjoyed them!
Helpful staff and lots of stock so you…
Helpful staff and lots of stock so you can nearly always pick it up in store.
15 de diciembre de 2025
Respuesta de ProCook - Epsom
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and liked our large stock.
Patient and friendly lady sales assistant
Sales assistant was very patient when I was looking for a code I had been sent on my phone.
And I was really happy with my mug purchase especially with a i year anniversary discount code
13 de diciembre de 2025
Respuesta de ProCook - Epsom
We're happy to hear that the sales assistant was patient while you looked for your code. We're also glad you were happy with your mug purchase and anniversary discount!
Always enjoy looking around as i often…
Always enjoy looking around as i often find new bits to pick up, last time to get replacement utencils at the good price of 3 for £18.00 and then found a brilliant ice cream maker for under £150.00 Great price and great shopping! Thank you Pro Cook.
12 de diciembre de 2025
Respuesta de ProCook - Epsom
We're happy you enjoy browsing our products and discovering new items. It's great to hear you found excellent deals on utensils and an ice cream maker. Thank you for your positive feedback!
Staff very polite.
10 de diciembre de 2025
Respuesta de ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The staff were very polite helpful and…
The staff were very polite helpful and knowlegable. Offering good advice and showing us the range of knife we were interested in. Excellent shopping experience.
9 de diciembre de 2025
Respuesta de ProCook - Epsom
We're happy to hear that our staff were polite, helpful, and knowledgeable while assisting you with your knife selection. We appreciate your positive feedback and that you had an excellent shopping experience!
Great choice and great service.
9 de diciembre de 2025
Respuesta de ProCook - Epsom
We appreciate your positive feedback! We're so glad you enjoyed our great choices and service.
Respuesta de ProCook - Epsom
We appreciate your positive feedback regarding our helpful staff and good range of products; we are so happy you enjoyed them!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.