Brilliant shop, beautiful displays, well stocked with everything you need. Very polite and helpful staff, Nothing is a problem and eager to assist.
Localización
Cambiar localizaciónUnit 56, Lower Green Mall, Metrocentre, NE11 9YG Gateshead, GB
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Consulta las opiniones de los clientes
Dionne was fantastic in helping us purchase some new knives. Friendly and knowledgable she was only too happy to show us a range of knives. She built lovely rapport with us and even offered to bring a... Ver más
La empresa ha respondido
Lovely shop with a wide selection of quality products. I was able to find what I wanted and pleasantly surprised at the good quality and competitive price. Staff were friendly and helpful and I was... Ver más
La empresa ha respondido
I bought a knife sharpener as a gift as I already have one. The shop assistant was knowledgeable about the product and recommended a cheaper one, I knew what I wanted and we had a good conversation re... Ver más
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 56, Lower Green Mall, Metrocentre, NE11 9YG, Gateshead, Reino Unido
4,9
Excelente
623 opiniones
Invita a los clientes a opinar
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The staff are very friendly and did not…
The staff are very friendly and did not try to sell you the most expensive item you got what you wanted at a good price.
17 de octubre de 2026
great product have been looking for a…
great product have been looking for a new grill for years and called in by chance,Great staff very helpfull
21 de octubre de 2026
Brilliant shop
Brilliant shop, beautiful displays, well stocked with everything you need. Very polite and helpful staff, Nothing is a problem and eager to assist.
19 de octubre de 2026
Very helpful staff with excellent…
Very helpful staff with excellent product knowledge. Well done.
12 de octubre de 2026
Very helpful
Very helpful, friendly and efficient member of staff.
The product in wanted was in stock.
10 de octubre de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
The pot is difficult to clean and…
The pot is difficult to clean and remains stained.
Can i return it
7 de octubre de 2026
Respuesta de ProCook - Metro Centre
Hello Metrocentre,
Thank you so much for getting in touch, we're sorry to hear you've had an issue with your item.
To help us investigate this as quickly as possible, could you please share a little more information by answering the following questions:
Photos showing the inside and outside base of the product
How do you usually wash and dry the item?
How is the item stored when not in use?
What type of kitchen utensils do you use with the product?
What type of hob do you have?
What heat setting do you typically use, and what's the highest setting on your hob?
What type of cooking oil do you use?
Please also confirm your current delivery address.
We really appreciate you taking the time to provide these details, they’ll help us understand what’s gone wrong and find the best solution for you. We are sorry for any inconvenience this has caused, and we'll aim to get back to you within 7 working days once we've reviewed everything.
If there's anything else we can do in the meantime, please don't hesitate to let us know, we're always happy to help.
Great knives at a great price.
25 de septiembre de 2026
Respuesta de ProCook - Metro Centre
We are so happy to hear that you are pleased with the quality and value of our knives! Thank you so much for taking the time to share your positive feedback with us.
Purchased a set of 3 kitchen knives and…
Purchased a set of 3 kitchen knives and a magnetic knife block at my local store. Staff were very friendly and extremely helpful. It was a pleasure to shop there!
7 de octubre de 2026
Respuesta de ProCook - Metro Centre
We're delighted to hear that you had such a pleasant shopping experience at your local store. It is wonderful to know our team was friendly and provided great assistance with your new knife set and magnetic block. Thank you for taking the time to share your kind feedback!
Great company
Great company, staff always friendly and helpful and the products are good quality with an excellent guarantee.
5 de octubre de 2026
Respuesta de ProCook - Metro Centre
We're so happy to hear that our team was friendly and helpful during your visit! We're also delighted that you are pleased with the quality of our products and our guarantee. Thank you for your kind words.
Pan set
The lady in the shop was very helpful in helping us with our purchase and aldo informed us of the special offer.
3 de octubre de 2026
Staff was very helpful
3 de octubre de 2026
Respuesta de ProCook - Metro Centre
Thank you so much for taking the time to share your positive feedback with us. We are thrilled to hear that our team provided you with such great assistance during your visit!
Perfect shopping experience - great staff
Dionne was fantastic in helping us purchase some new knives. Friendly and knowledgable she was only too happy to show us a range of knives. She built lovely rapport with us and even offered to bring a new knife from another store when they only had a display knife left in a set. 5 stars yet again for Pro Cook
2 de octubre de 2026
Respuesta de ProCook - Metro Centre
We are so pleased to hear about your fantastic experience and that our team member was able to provide such friendly, knowledgeable support. It is wonderful that they went the extra mile to ensure you got the exact knife set you wanted. Thank you for your wonderful feedback and continued support!
Respuesta de ProCook - Metro Centre
We truly appreciate your kind words about our team. It is wonderful to hear that you found our staff to be so professional, courteous, and attentive during your visit.
Spacious shop great customer service
Lovely shop with a wide selection of quality products.
I was able to find what I wanted and pleasantly surprised at the good quality and competitive price.
Staff were friendly and helpful and I was very impressed.
Will definitely shop here again
28 de septiembre de 2026
Respuesta de ProCook - Metro Centre
We're so pleased to hear that you enjoyed exploring our shop and were impressed by our great selection, competitive pricing, and high quality. It's wonderful that our friendly team provided such helpful service, and we look forward to welcoming you back again soon!
Great products!
Love the shop, the way the shop looks and the products you sell! Only slight thing, hence the four stars, is that I’ve been into the shop so many times to browse around and I’ve never been spoken to by a member of staff on the shop floor. That just slightly surprises me.
28 de septiembre de 2026
Respuesta de ProCook - Metro Centre
We are glad you enjoyed your experience with our store's atmosphere and product selection. We appreciate your feedback regarding the lack of engagement from our team members while browsing. We will discuss this with our staff to ensure we offer a more welcoming environment and attentive service during your future visits.
the team at the metrocenter branch were…
the team at the metrocenter branch were fantastic! really helpful and cheerful team
27 de septiembre de 2026
Knife sharpener
I bought a knife sharpener as a gift as I already have one. The shop assistant was knowledgeable about the product and recommended a cheaper one, I knew what I wanted and we had a good conversation regarding my choice.
21 de septiembre de 2026
Great quality and absolutely amazing…
Great quality and absolutely amazing customer service couldn’t asked for better very very good experience and employees in the metro centre Gateshead
25 de septiembre de 2026
Respuesta de ProCook - Metro Centre
We're so pleased to hear you had such a very good experience with us! It's wonderful to know you appreciate the quality and our amazing customer service at our Metro Centre Gateshead store.
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